Business Developer

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

Travel: Not required

Certification: Required if Fresher

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

• Work successfully in a team environment as well as independently

• Ability to use a desktop computer system

• Familiarity with Windows, Microsoft Office & Browsing Internet resources

• Excellent typing skills

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organized and detail-oriented

• Resolving Technical complex queries,

• escalation channel to drive solution of B2B queries,

• detect and track App defects and inconsistencies,

• drive continuous improvement through root cause identification and defect elimination

Responsibilities:

• Work on design and develop scalable solutions using efficient Design Patterns
• Adept in handling Non-functional requirements (performance etc.)
• Excellent aesthetic capability with UX designing and development experience
• Have a good understanding of all aspects of the application like rendering big datasets, fetching data using and authentication.
• Identify improvement areas within the application and work to implement the same
• Flexibility in adapting to team requirements

Requirements:

• Comprehensive knowledge of UX and responsive UI design with an emphasis on intuitive design
• Ability to write cross-browser and standards-compliant code that meets flexibility, scalability, and performance requirements
• Highly skilled at front-end engineering using a client-side technology stack including AngularJS, JQuery, HTML, CSS
• 5+ experience in Angular developing responsive Single Page application
• Experience working with REST API
• Experience working with JSON
• Experience with SVN/Git, Node.JS
• Knowledge of Agile and/or SCRUM methodologies
• Dedicated, self-driven and willing to take responsibility and ownership of the application
• Strong Problem identifying and solving ability and excellent communication skills

Job Type: Full Time, Onsite

About KAFQA

At Kafqa, we are building an online global performing arts academy. For our students, we offer live classes conducted by experienced & expert artists. For our artists, we offer a bouquet of opportunities to monetize their skills including being an instructor at Kafqa. Our mission is to serve artists in their journey from their first steps in the art to success on the largest stages in the world.

Founder

The founder is Shariq Plasticwala. He is a graduate of IIT Bombay & Stanford GSB. He was part of the founding team of Amazon India where he played a key role for over 8 years. Among his roles at Amazon, he was the CEO of Amazon’s first joint venture in India and a Board Member of Amazon’s payments business.

Role

The role is a unique opportunity to be a part of the core team at KAFQA. The responsibilities of the role are per the below:

• Understand the needs of employees across different segments across their lifecycle (discovery of Kafqa opportunities, application experience, interview experience, decision experience, onboarding, settling down, scaling with the organization, attrition & separation) & design best in class experiences always thinking technology first
• Understand the needs of instructors separately and design best in class experiences for them in partnership with head of departments and other teams.
• Meet compliances mandated by central & state governments.

The role is based in Bangalore, India and reports directly to the Founder, CEO of KAFQA.

Experience, Qualifications & Person Type

The ideal candidate is someone who –

• Has 5+ years of experience preferably in a HR role
• Thinks first principle to re-imagine experiences for employees & challenge status quo
• Thinks technology first
• Is comfortable prioritizing
• Is creative and can innovate
• Interested in the performing arts & preferably is a performer themselves
• Is willing to fulfil all responsibilities above & go beyond as needed
• Is a self-starter, operates with autonomy & can deal with ambiguity while being innovative & frugal

• Ensure alignment with business requirements.
  
• Perform system configuration, Unit Testing, Data loading and user training.
  
• Work with Project Manager and Solution teams to achieve on time on budget projects.
  
• Ability to run HR (Employee Central Payroll/SAP HCM Payroll) business requirement workshop.

• 8+ years in a ECP/SAP HCM Payroll Functional Consulting role
• Completed at-least 6 End to End ECP/ SAP HCM Payroll imfunctional consultant (Payroll implementation is a must)
  
• Ability to maintain accurate client communication.
  
• Self-driven, motivated and results oriented.
  
• Strong listening skills and solution orientated approach.
  

About us 

GRG India is a leading provider of end-to-end loyalty management services in India. We help large and mid-size companies acquire, engage, retain and influence their customers, employees and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries. 

Following are examples of what we do: 

• Design a mechanic loyalty program for a large auto ancillary company, wherein the mechanic gets incentivized every time he influences the vehicle owner to buy original OEM spare parts 
• Send promotional offers to customers of large banks to make them use specific banking channels (e.g. Net Banking, Mobile App etc.) or products (e.g. Remittance, Loans etc.) 
• Acquire and grow the customer base of a large MNC agro chemical company by using farmer referral programs and instant gratification rewards.
• Engage HNI customers of a large real estate company with high-end exclusive benefits, privileges, and rewards 
• Assist one of India’s top credit card issuing company to reduce employee attrition and increase sales across multiple sourcing channels 

With a reputation that’s been built over a decade of providing successful loyalty management solutions, we’re now embarking upon a journey of creating highly modular, scalable, and mostly standardized products.  

We have recently launched a SasS product  Lets Buzzz, an employee engagement platform that helps drive performance and innovation at the workplace. It is a comprehensive product designed to empower business. from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.  

If making a difference to the working culture across companies sounds exciting, then this is the job for you. 

We expect you  to play a critical role in developing the sales strategy. You will be responsible for all Sales Activity, more specifically, identifying, developing and closing new opportunities. In addition to having a successful track record in business acquisition working with middle and senior level management, you will also demonstrate a proactive approach to building new relationships. Essential that you are a focused performer who is in the habit of beating Sales targets.

Reports to 

AVP - Product Sales  

3 best things about the job 

1. Work in a rapidly evolving industry where scalable tech products have a huge impact 
2. Have complete ownership of product sales  
3. Potential for the role to evolve into a business leadership role 

Measures of success 

• Building and implementing a successful Sales Strategy. 
• Healthy pipeline of clients and prospective business opportunities. 
• Over achieving sales targets assigned. 
• Win long term business deals. 

Responsibilities of the role 

• To constantly keep oneself updated with key trends in the market.  
• Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue. Networking within assigned client organizations to understand organizational structures and prospective business needs and sale opportunities. 
• Devise strategies and execute tactics to pitch and secure new business.  

• Liaise with the rest of the team on a day to day basis to obtain all new sales leads and proactiveness in putting forward suggested actions to achieve sales targets 
• Responsible for reporting as per business requirements. Assessing assigned client contractual situations to ensure the best possible agreement structure is in place to lock in clients 

What you will need  

• You are self-motivated and have high levels of energy about what you do and the products you are presenting.  
• A great balance of business and commercial acumen along with understanding of technology and SaaS products 
• A strong bias for using relevant analytical tools and taking data-driven decisions 
• Ability to work with multiple internal and external stakeholders 
• Excellent verbal and written communication skills.