Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
Key Responsibilities :
Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
Deal directly with customers, and respond promptly to customer inquiries
Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
Technical Skills – Must Have:
Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
Nice To Have :
Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.
Skills :
Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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· Experience working with Azure cloud-hosted web applications and technologies.
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- Troubleshooting and bug fixing.
- Identifying bottlenecks and improving software efficiency.
- Collaborating with the design team on developing micro-services.
- Writing technical documents.
- Be an active professional in continuous learning resulting in enhancement in organizational objectives.
- Provide technical support to all internal teams and customers as it relates to the product.
Requirements:
- Bachelor’s degree in computer engineering or computer science.
- Previous experience as a full stack engineer and IoT Products.
- Advanced knowledge of front-end languages including HTML5, CSS, JavaScript, Angular, React.
- Proficient in back-end languages including Nodejs and basic knowledge of Java, C#.
- Experience with cloud computing APIs and Cloud Providers such as Azure or AWS.
· Working knowledge of database systems (Cassandra, CosmosDB, Redis, PostgreSQL)
· Messaging systems (RabbitMQ, MQTT, Kafka)
· Cloud-based distributed application scaling & data processing in the cloud
· Agile / Scrum methodology
- Advanced troubleshooting skills.
- Familiarity with JavaScript frameworks.
- Good communication skills.
High-level project management skills.
Design and implement overall recruiting strategy
Develop and update job descriptions and job specifications
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Source and recruit candidates by using databases, social media etc
Screen candidates resumes and job applications
Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
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Onboard new employees in order to become fully integrated
Monitor and apply HR recruiting best practices
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Promote company’s reputation as “best place to work”
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Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter)
Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
Good communication and interpersonal skills
Strong decision-making skills
Any degree or in Human Resources Management
- Getting the sale” using various customer sales methods (door-to-door, cold calling, presentations etc).
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- Track record of over-achieving quota
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- Computer use competency
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