Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
Key Responsibilities :
Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
Deal directly with customers, and respond promptly to customer inquiries
Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
Technical Skills – Must Have:
Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
Nice To Have :
Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.
Skills :
Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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About us:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Job Requirements:
- Have an innovative approach, an ability to understand the prospective needs of the market and then develop business opportunities
- Technical presentation and commercial negotiation skills
- Business development through engagement with B2B customers developed via relationships with Architects/ Interior designers, high end real-estate developers
- Ownership of all facets of the sales process including the design detail, product recommendation & selection and sales process for customer opportunities generated through B2B contacts
- Manage the B2B sales pipeline, forecast monthly sales, and identify new business opportunities
- Handle the sales process from pre-sales to after-sales services by coordinating with internal stakeholders to deliver an exceptional customer experience
- A detailed understanding of the Ligne Roset brand, and its product categories in order to craft design solutions for the customer
- An ability to work with a defined timeline to deliver expected results
Skills & Qualification:
- A Graduate (BA/B.com/ B.sc) or higher qualification
- An excellent network in the high-end furniture retail industry with a particular focus on architects, interior designers and real-estate developers
- Pro-active planner and executor
- Should have excellent business communication skills, both verbal and written
- Strong-minded with a robust personality required
- A background from the High-end home furniture, lighting appliances, sanitaryware or similar products that are used in luxury residential projects.
Reporting Manager: Business Head
1.Proven experience as a PPC Ads Specialist or similar role with a successful track record of managing and optimizing PPC campaigns.
2.In-depth knowledge & work experience of PPC platforms such as Google Ads, Bing Ads, and social media advertising platforms (Facebook, Instagram etc.)
3.Experience in Paid Search (PPC) / Create and manage Payper Click (PPC) campaigns.
4.Sound knowledge of keyword research tools, analytics platforms, and bid management systems.
5.Strong communication and collaboration skills.
6.Ability to work in a fast-paced, results-driven environment.
6.Certifications in Google Ads and other relevant platforms will be a plus.
Designation: Junior C/C++ Developer
Qualification: - MSc in Computer Science / Btech in CSc. or IT
Job Responsibilities:
· Strong C/C++ programming skills
· Strong Shell Scripting skills
· Strong debugging skills using debuggers like GDB
· Debug and resolve issues in existing codebase, identifying and fixing bugs to ensure the stability and performance of the software.
· Familiarity with Linux programming environment.
***Immediate joiners preffered***
Key Details:
We are looking for an enthusiastic Front-End Trainer / Full-Stack Trainer. The Trainer has to be a master of his/her respective field and possess technical aptitude combined with a passion for teaching.
- Role : Full-Time Trainer
- Type : In-Person Training
- Base Location : Chennai (with a willingness to travel to other locations when needed)
Job Role & Responsibilities:
● Work closely with our Mentors & Co-founders to gain comprehensive understanding of our
training processes and implement the same in training session
● Handle daily sessions offline at the client location
● Ensure the sessions have a good mix of training classes and hands-on coding sessions
● Determine overall effectiveness of training and make improvements
● Use your own cutting-edge coding content including code-along projects, labs and notes
Skills:
● Must have experience in training on Frontend Technologies
● Expertise in HTML, CSS, Flexbox, React, Redux, TypeScript, DOM, ES6, Cypress, ES Lint, TS Lint
● Minimum 5+ years of Training experience is a must
● Hands-on development experience is an added advantage
● Excellent communication skills with ability to connect effectively with a diversified student base
● Knowledge of various training and teaching pedagogies
● Prior experience delivering sessions for both freshers and experienced preferred
Experience - All levels
Location - Jhandewalan, New Delhi
Preferring Immediate joiners
We are looking for kickass Developers to join our team (all levels).
Apply here - https://airtable.com/shr7oQYP6osnpqLNN
We are an ed-tech company, helping passionate Game and Web3 Developers build their career by upskilling them through mentorship and placement support. If you are someone who does not like to stick to one boring job and keep working on the same skill throughout your career and love experimenting with your work then Outscal is definitely the right place for you.
Ideal Candidate
- Bachelors degree in computer programming, computer science, or a related field.
- Proven 1+ years of experience of working as a Full-stack or Back-end or Front-end developer.
- Must have good understanding of Javascript, Node Js, ReactJs, databases (MySql, Mongo, Firebase, etc).
- Must have good knowledge of Data Structures and Algorithm.
- Excellent analytical and time management skills.
- Strong CS fundamentals and problem solving skills is a must.
Good to have:
- Familiarity with discord bot, no-code automation tools like Zapier, Automate.io, Airtable and their api’s is a plus.
- A basic understanding of html, css
- Interest in game industry, since you will be working with people crazy for developing and playing games.
Why you might be excited about us:
- We are a funded start-up, recently closed our seed funding with Kalaari Capital and with few renowned investors in past like - Village global, FirstCheque, some experience founders such as Anand (FB, Snapdeal), Srini (Founder, TutorVista), Ambareesh (Founder, Pepperfry) and many more!
- We’re tackling a big problem with an even bigger potential to become a launchpad for the entire game industry globally. Participants in our existing cohorts say great things about us!
Compensation & Benefits
This role comes with:
✔️ Competitive Salary
✔️ Annual Bonus
✔️ Stock Options
✔️ Unlimited Leaves (oh yes! we don’t track leaves)
What we expect
- You need to stay active and keep and eye on the regular updates
- Efficient time management is encouraged.
- Take ownership of your work and can work independently on assigned projects/tasks.
- Knowledge in .NET language C# ,VB .NET & HTML5/CSS3
- Knowledge on MVC architecture
- Exp. in developing desktop application
- Hands on experience in REST API/SAP OData integration
- Exp. in end to end implementation
- Knowledge in handling hardware interfaces like RFID readers/sensors/traffic signals etc
- Exp in GIT, Code handling tools
- Good communication/Client facing experience
- Ability to work with in tight project timeline/Flexibility
- Ready to travel to onsite immediately
Customer Service Manager
We are seeking applications to work remotely from India with experienced bachelor and above qualified professionals with proven and successful experience in a similar role, ideally in a corporate accounting environment with exposure to wide range of clients.
Friendly, diligent and with great communication skills, Client Services Officer (freelancer) need to meet deadlines and deliver outstanding customer service for an Australian based accounting firm.
MUST REQUIREMENTS
- Excellent level of English communication skills in writing, and speaking
- 5-10 years customer service experience in corporate business environment
- Minimum bachelor degree or above in business related discipline ( Accounting, Commerce, Finance, Business Administration)
TASKS INCLUDE
- Handling client calls and emails, responding in a timely manner.
- Preparing Statements of Advice.
- Preparing documentation for meetings.
- Lodging applications and preparing submissions for new business.
- Liaising with internal teams and colleagues to resolve problems and find solutions.
- Creating and maintaining client files.
- Liaising with financial institutions on behalf of clients.
- Giving technical support to clients on bespoke software, if they are using it at home.
- Processing client orders, such as new company formations, trusts or self-managed superannuation funds.
- Assessing client budgets and creating financial plans.
ROLE REQUIREMENTS
- Excellent level of English communication skills in writing, and speaking
- Must have customer service experience
- High time management and organisational skills
- Has Microsoft office experience
- Excellent telephone manner
- Preferable experience in a similar position
- Must have administration experience
- A passion for great customer service
- Reception/administration experience
- Ability to time manage a variety of tasks
- High attention to detail
• Develop compelling mobile application functionality on high-traffic mobile apps and RESTful services.
• Participate in architecture and design of mobile applications and services with developer mentors.
• Ensure cross-platform application compatibility with dominant mobile platforms and versions.
• Apply strong analytical and development skills to troubleshoot and performance tune mobile apps and services.
• Create and update automated unit and acceptance tests to ensure software quality.
• Work closely on an agile team in a collaborative environment.
• Readily able to monitor environments and troubleshoot unforeseen problems.
Skills:
• Advanced understanding of React
• Typescript/ES6 JavaScript
• Experience with React Native strongly preferred
• Understanding of Redux and Redux-Saga
• Good technical skills & SOLID design principles (e.g., design patterns)
• Excellent oral and written communication skills in English.
Job description
Business Development
- Proven track record in Client Acquisition and Business Development with Captive customers, aggressive approach toward winning clients.
- identify potential GIC clients and generate leads, participate in the RFP-Proposal and presentation preparation and delivery process.
Proven track record of increasing revenue through generation of leads and placements
Show an understanding of the challenges facing the industry at present and illustrate a knowledge of the operational attention to detail that will be required to succeed within the industry - Good key level contacts and a consistent track record of reaching targets, manage relationships from start to end and provide customer satisfaction
- Must possess strong communication and presentation skills, Excellence in persuasive selling techniques, create enthusiasm for services.
- Should have a knack for experimenting and zeal to explore new ways to interact with client.
Account Management
- Extensive exposure working with captive customers.
- Map the account business unit wise, connect with all the Hiring Managers - build relations in order to generate business requirement.
- Should have extensively worked on Account mapping, mining and farming activities.
- Should have knowledge on end to end IT recruitment process sourcing -Identifying screening short listing interviewing candidates.
- Make timely submissions and provide all the information to the client which is required for making an end client submission. Follow up with the clients on the progress of the submittals made.
Identify new business opportunities and responsible for CRM activities - Set up meetings with client decision makers( practice leaders/Director), create and maintain excellent relationships with clients specified persons and be able to tailor pitch the service according to their specifications.
- Own the client requirements and delight the customer with quality & timely delivery.
- Manage sourcing, screening and assessing profiles as per client requirements from various channels, mainly through references and social networking.
Guide & motivate the team to source profiles, screening them and engaging with the candidates. - Be hands on in above activities and contribute significantly to the total closures. Experience in handling multiple clients escalations/ issues
- Excellent presentation, Oral and Written Communication Skills, Strong people skills, assertive and ability to lead and engage with all stakeholders
- Focused more on Strategy planning and the targets










