Technical Support

We are looking for energetic and motivated Business Development Associates to join our growing EdTech team. This role is ideal for fresh graduates who are passionate about sales, education, and building customer relationships. You will be responsible for connecting with prospective learners, understanding their needs, and guiding them toward suitable learning programs.

Key Responsibilities

• Reach out to prospective students and parents via outbound/inbound calls, WhatsApp, and emails
• Understand learner requirements and recommend relevant courses or programs
• Clearly explain course features, benefits, pricing, and enrollment process
• Follow up with leads and maintain a structured sales pipeline
• Achieve daily/weekly/monthly enrollment targets
• Maintain accurate records of interactions in CRM systems
• Coordinate with internal teams (counseling, operations, marketing) to ensure smooth onboarding
• Build long-term relationships with learners for repeat and referral business

Eligibility & Requirements

• Freshers are welcome (graduates / final-year students can apply)
• Any graduate (BBA, B.Com, BA, B.Sc, B.Tech, etc.)
• Strong communication skills in English and Hindi (additional languages are a plus)
• Willingness to work in a target-driven sales environment
• Basic knowledge of sales, customer handling, or EdTech is an advantage (training will be provided)
• Comfortable with calling, follow-ups, and objection handling

Skills Required

• Excellent verbal communication & interpersonal skills
• Persuasion and negotiation abilities
• Customer-focused mindset
• Time management and discipline
• Willingness to learn and grow in a fast-paced startup environment

Job Description:

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

Key Responsibilities:

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

Skills and Specifications:

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

• • Persistent with a team attitude.

RESPONSIBILITIES & DUTIES:

• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients.

• Prepare internal and external corporate documents for team members and industry partners.

• Schedule meetings and appointments and manage travel itineraries.

• Arrange corporate events to take place outside of the workplace, such as fund-raising events and staff appreciation events. • Maintain an organized filing system of paper and electronic documents.

• Uphold a strict level of confidentiality.

• Develop and sustain a level of professionalism among staff and clientele.

QUALIFICATIONS & SKILLS:

• Minimum of 2+ years of experience as an Executive Assistant reporting directly to senior management.

• Advanced Microsoft Office skills, with the ability to become familiar with firm-specific programs and software.

• Proficiency in collaboration and delegation of duties.

• Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities.

• Exceptional interpersonal skills.

• Friendly and professional demeanor. 

About Tredence

Tredence is a global analytics service and solutions company. This is one of the fastest-growing startup in Silicon valley. We have recently raised our Series A private equity. Our capabilities range from Data Visualization, Data Management to Advanced analytics, Big Data and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients at the end of the engagement. We do this cost effectively using a global execution model leveraging our clients' existing technology and data assets. We also come in with strong IP and pre-built analytics solutions in data mining, business intelligence and Big Data. 

Responsibilities & Description of the role

Role requires working with cross-functional teams and involves following key responsibilities –

• Co-own the financial plan of the business unit along with the business head
• Revenue governance (including client interactions for deal closures and contracting; forecasting, revenue recognition)
• Margin governance (including cost take-out initiatives, systemic and sustainable cost control, rate hikes, cost analysis)
• Working capital governance (including unbilled reduction, timely invoicing and collection, improving debt ageing and PDD)
• Commercial Structuring and Deal pricing
• MIS for the business unit including sales performance tracking and other analytics
• People management - internal stakeholder management
• Critical attributes to success would be strong communication, cadence and resilience.
• “Can do” attitude and faster learning curve

Must have Skills

- CA/MBA Finance from Tier I college with 4-5 years of experience

- Proven working experience as a Business Finance Partner

- Experience with creating data models

- Experience with general ledger functions and the month-end/year end close process

- Excellent accounting software user and administration skills

- Working knowledge of Microsoft Office, BI tools, Oracle Netsuite

Why join Tredence?  

There is a reason we are one of the fastest growing private companies in the country! You will have the opportunity to work with some of the smartest, friendliest, hardest working people in the data analytics space. You will work with the latest technologies and interface directly with the key decision stakeholders at our clients, some of the largest and most innovative businesses in the world. Our people are our greatest asset and we value every one of them. Come see why we’re so successful in one of the most competitive and fastest growing industries in the world.

Tredence 5 core values

• Think Impact
• Be Entrepreneurial
• Constantly curious
• Do the right thing
• Pursue Excellence

Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:

• Successful onboarding of professionals to buy their first pack
• Delivery of a high standard of customer success maintaining a single view per customer across channels
• Defining and leading the implementation of our customer success policies
• Selection and management of our customer success software
• Maintenance of the help site(s) and template responses - updating as new features become available
• Recruitment, training, and performance management of customer success staff

Requirements

• Experience in a high volume customer service environment
• Experience hiring and developing customer success staff
• A can-do attitude to get things done efficiently and resolve user queries in a single contact
• Excellent communication style and ability to stay calm under pressure

Desirable

• Knowledge of customer success platforms and how they work

• 2+ years of experience on Java, Spring Boot, Hibernate in medium to large-scale projects
• Must have experience with at least some flavours of both SQL (MySQL, Postgres) and NoSQL (Kafka, MongoDB, ElasticSearch, NoSQL distributed cache system, DynamoDB etc), datastores in production
• Must have experience with Kafka or similar message queue systems in production
• Stellar problem solving skills
• Hunger to learn new things and ability to grasp new concepts quickly
• Ability to move quickly without breaking things too much (we are dreamers)
• Ability to work under immense pressure which is balanced by a sense of responsibility and ownership
• Should be able to groom juniors and take them to the next level

• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation and communication skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback
• Bachelor’s degree in business or a related field
• Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
• Stay abreast with customer needs, market trends and procedures at all time.
• Manage promotional programs to increase sales and revenue.