Cutshort logo
Promobi Technologies logo
Technical Support
Promobi Technologies's logo

Technical Support

Richa Raje's profile picture
Posted by Richa Raje
2 - 6 yrs
₹2L - ₹6L / yr
Pune
Skills
Technical support
Customer Service
Customer Support
SaaS
MDM
Zendesk
Salesforce
Debugging
Troubleshooting
Bug tracking
Mobile device management
skill iconAndroid Testing

Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.

Key Responsibilities :

Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.

Experienced in a tech support role in managing Android, iOS or Windows devices

Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools

Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives

Deal directly with customers, and respond promptly to customer inquiries

Handle issues by providing the appropriate Root cause of the issue

Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement

Technical Skills – Must Have:

Experience on mobile device platforms (Android, iOS, Windows or Mac) 
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.

Nice To Have :

Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.

 

Skills :

Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Promobi Technologies

Founded :
2013
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

Promobi Technologies:   

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management. 

 

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)  

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.



Read more

Company video

Promobi Technologies's video section
Promobi Technologies's video section

Connect with the team

Profile picture
Rahul Muley
Profile picture
Sonika Sachdeva
Profile picture
Richa Raje
Profile picture
kiran Nagdeve
Profile picture
Krishnapriya Nilayapalem
Profile picture
Ritu Sarvade
Profile picture
Vaishali Vishwakarma
Profile picture
Karishma Shingote
Profile picture
Karishma Shingote
Profile picture
Amol Ugalmugale
Profile picture
Shruti Datta
Profile picture
sakshi Rahate
Profile picture
Kevin Marbaniang
Profile picture
Rashmi Joshi
Profile picture
Daxina Dighe

Company social profiles

linkedintwitterfacebook

Similar jobs

Health Care Company
Health Care Company
Agency job
via Jobdost by Sathish Kumar
Mumbai
3 - 10 yrs
₹5L - ₹15L / yr
skill iconReact.js
skill iconHTML/CSS
CSS3
1) 3+ years of experience as frontend developer.
2) Skill required: ReactJs, HTML5, CSS3

Responsibilities :
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to the back-end
- Collaborate with other team members. 
Read more
Freshworks
at Freshworks
5 recruiters
Alton Abraham
Posted by Alton Abraham
Chennai
6 - 13 yrs
₹20L - ₹40L / yr
skill iconJavascript
skill iconAngular (2+)
skill iconReact.js
skill iconAngularJS (1.x)
skill iconVue.js
+3 more
Who are we?

Within Freshworks, our team is known by many names Frontend CoE, Frontend Platforms, and
Frontend Experts, to name a few. Our team is a group of experienced individuals who have built
multiple products and scaled them to be highly performant.
We help develop tools and infrastructure services for the frontend tech stack that enables our product
teams to produce consistent and scalable applications on the web. Our goal is clear and
straightforward which is to create the next generation user experience of B2B SAAS. 
When we are not building cross-platform features, we interact with frontend teams across the
company and provide expert opinions on various technology and scalability challenges. We
formulate best practices that are followed by teams across the organization. 
We are builders and keepers of Crayons - Our own open-source design system is built on Web
components, making Crayons a truly cross-platform library of components and utilities.
We own the frontend performance analytics engine that is used by all the products across the company to track and measure the performance of our frontend system from initial load times to
metrics like FCP and LCP etc.
Our team values a culture of inclusiveness, giving every team member the opportunity to share
opinions and pursue them based on collective alignment. We strongly believe that each one of us
should lift each other and success is achieved as a team. 


What we are looking for?

A minimum of 7 years of relevant professional experience
You are very strong in web development fundamentals
You have worked on varied projects in the frontend area and thereby you have a broad
spectrum of exposure to building web-based products and solving problems in the frontend
space
You are extremely proactive and highly biased towards action and progress. 
You are independent and self-driven
Responsibility
A well-rounded experience in building products and applications on the web.
Led a team to build highly maintainable web applications using Native JS and using any JS
library like React, ember etc.
Very comfortable with agile methodology and should have taken part in all the stages starting
from backlog management to sprint planning, managing team member’s sprint tasks to fully
delivering epics
Should have set up quality control best practices on code, design and task execution by way
of review and PR workflows.
Should exhibit a strong capacity to deliver something regularly weekly or bi-weekly
Should have experience in collaborating with multiple cross-functional teams like design,
product management etc 
Ability to distil specifications from different stakeholders and work with team members to
deliver epics on time with quality 
Knowledge of how to make web applications performant by deploying to scaling
infrastructure such as CDN, Filestore etc.
Experience in building Accessible UI, including building applications that are optimized for keyboard, mouse and touch interactions.
Have conducted interviews and is comfortable in taking interviews
Should have collaborated with Architects on the design and implementation of the frontend
application stack.

Nice to have

Experience in Micro frontend architecture and have built apps in this area
AWS systems that help in hosting and managing client infrastructure like S3, Cloudfront,
Lambda etc
Contributed towards Open Source
Read more
Zepto
at Zepto
1 recruiter
Agency job
via SUVI BUSINESS VENTURE by VINOTH KUMAR
Bengaluru (Bangalore)
4 - 9 yrs
₹10L - ₹15L / yr
skill iconJava
skill iconPython
Data Structures
Algorithms
skill iconPostgreSQL
+2 more
❖ Closely collaborate with product, design and business teams to
understand product ideas and business needs and help deliver these
as a series of ultra-fast experiments.
❖ Architect and implement backend services with high reliability and
scalability.
❖ Contribute to system architecture and database design.
❖ Set up best practices for development and champion their adoption.
❖ Write quality documentation and handle conflicts well to build
consensus.
❖ Learn about new technologies and incorporate them.
❖ Mentor young minds and foster team spirit.
We can provide upto 35LPA as per candidate's experience and knowledge.
Read more
Brand Management Agency
Brand Management Agency
Agency job
via Unnati by Astha Bharadwaj
NCR (Delhi | Gurgaon | Noida)
2 - 6 yrs
₹4L - ₹6.5L / yr
Lead management
Analytical Skills
Business communications
Client Servicing
Account Management
+6 more
Work with a fun team with creative minds and hifgh performing ideas, mean skills and superior ambitions. Read on to know more.
 
Our client is a Gurgaon-based creative communication agency, that provides a specialized set of services like ad-films, photography, marketing campaigns, and brand identity (logo, taglines, and more). They work with some of the finest brands and startups to create immensely delightful designs with affirmative storytelling, to help enhance their brand image and drive robust marketing campaigns for their products.
 
Founded by young, skilled, experienced marketing and design experts, the client base of thecompany includes names like ITC Hotels, Uber, Audi, Porshe, and PVR among others. They take care of everything from conceptualization to execution, along with brand strategy, offering a 360-degree approach.
 
As an Account Manager, you will partner with and ensure the long-term success of their customers by liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of their solutions according to customer needs.
 
What you will do:
  • Operating as the lead point of contact for any and every matter specific to the client
  • Developing a trusted advisor relationship with key customer stakeholders
  • Designing and implementing strategies for clients, considering their specific requirements
  • Ensuring the timely and successful delivery of their solutions according to customer needs and objectives
  • Communicating clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders
  • Preparing reports on web performance metrics and analysing digital campaigns success also forecasting them
  • Identifying and growing opportunities within territory and collaborating with sales teams to ensure growth attainment
  • Staying up-to-date with digital technology trends

 

 

What you need to have:

  • BA/ BS degree or equivalent
  • Should also have an in-depth understanding of how digital and online marketing tools add value to company strategy and performance.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, presentation and analytical skills
  • Excellent verbal and written communications skills
Read more
Lister Technologies
at Lister Technologies
8 recruiters
Shankar Natarajan
Posted by Shankar Natarajan
Chennai, Kochi (Cochin), Coimbatore, Mysore
5 - 10 yrs
₹12L - ₹20L / yr
Automation
skill iconAmazon Web Services (AWS)
skill iconNodeJS (Node.js)
skill iconReact.js
Unit testing
+2 more

Role Description:

 

  • Lister is actively engaged with client across digital transformation and engineering
  • As a part of this engagement, you will be working with our clients on solution design and architecture, technology decisions, while co-ordinating technical efforts for the team
  • As a Technical Lead:, You will need to collaborate with Solution Architects define technology
  • roadmap, evaluate/recommend technologies, architect and design solutions, Work
  • with other developers to oversee the development and implementation
  • You will translate functional requirements from business stakeholders to the technical
  • team for implementation
  • You will need to troubleshoot design flaws and system bottlenecks
  • You will have to be hands-on with code reviews and evaluate implementation for performance and scale
  • Manage communication between our clients and internal teams in India and USA
  • Coordinate with the offshore team to deliver projects across work streams, Identify risks, issues and blockers to progress and mitigate them for the team
  • Rapidly gain an understanding of project requirements and drive execution
  • Work with delivery team to ensure the highest quality of materials are being produced and all client needs are met.

 

Skills Required:

 

  • Excellent understanding of backend and frontend components in the following stack: NodeJS, TypeScript, Javascript, ReactJS, multiple RDBMS and NoSQL databases like Postgres, MySQL, MongoDB Experience of working on AWS services (Lambda, Step functions, SQS, S3 SNS)
  • Microservice design pattern is a must
  • Experience in Docker, Kubernetes, containerization and CI/CD pipelines is preferable
  • Experience in software development tools like Prettier, CodeCov, Snyk, etc..
  • Excellent verbal and written communication skills; client facing and interpersonal skills; must be a listener, a presenter, and a people-person
  • Experience in Designing scalable architecture systems for Node-based applications
  • Ability to grasp complex implementations; Proven results of delivering client solutions
  • Should have experience of working with offshore team
  • Experience in working on large scale technology transformation projects for product companies is preferable
  • Technology contributions to open source projects will be an added advantage
  • Should have completed Certifications or training on AWS (AWS Solutions Architect), NodeJS, front-end frameworks.
Read more
HappLabs Software LLP
at HappLabs Software LLP
6 recruiters
Shruti Kulkarni
Posted by Shruti Kulkarni
Bengaluru (Bangalore)
1 - 4 yrs
₹2L - ₹4L / yr
Software Testing (QA)
Load Testing
Performance Testing
Test Planning
Mobile App Testing (QA)
Hi,

We have an opening for QA Engineer/Test Engineer in our company. Please find below the job descritpion for the same.

Job Description:

Skills:

* Should have excellent manual testing skills.
* Good knowledge in automation testing using Selenium WebDriver.
* Should have good written & communications skills to write the test cases and documentation.
* Good Analytical skill, Proactive, Capability of thinking through a scenario.
* Knowledge in mobile automation testing using Appium is a plus point.

Responsibilities:

  • Creation of automated test scripts to reduce the amount of time and effort spent on testing.
  • Strongly adhere to specification and style guides.
  • Ensure the application meets the performance, quality and targets.
  • Leverage new and established testing methodologies.
  • Translate the given design document into proper Test Cases for maintainability.
  • Work hand-in-hand with developers to understand the flow of modules and document it.
  • Execution of test cases/test scripts for manual/automation testing.
  • Should have working knowledge of SQL server.
  • Design and create test conditions and scripts to address business and technical use cases.
  • Analyze data and results of tests, record defects, provide status.
  • Document, track and escalate issues as appropriate, using JIRA or similar tools/means.
  • Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution.
  • Build Deployment on Test Environment.

Requirements:

  • Experience in end-to-end user testing for minimum 1-2 yrs.
  • Have prior experience with manual testing in web and Android applications.
  • Logging bugs, detailed test reports, screenshots, and videos in the bug tracker during pre-release and post-release testing.
  • User & usability testing on the design prototypes being passed to the development team.
  • Well versed with Agile testing methodologies.
  • Opportunity to define, design, tool and implement entire Automated testing using Selenium/TestNG/Appium or any other tool of choice.
  • Ability to stick to deadlines.
  • Manage regular exploratory testing campaigns by employing a large number of short-term remote testers.
  • Ability to operate in white-spaces where ambiguity or lack of knowledge might be imminent in tackling problems. In short, love the entire startup experience.
  • Good Knowledge of Core Java.
  • Good Knowledge in Selenium.
  • Troubleshoot problems related to scripts, framework components,application changes, etc., and repair issues.
  • Experience in working with Agile Projects and Scrum Process.
  • Enable and/or perform development of test automation by designing and writing automated test scripts based on defined test cases,including the definition of test data for consumption by scripts during test execution.
  • Must have experience in writing TDD and BDD test cases.
  • Analyze test logs, and report test results/metrics.
Read more
Infomize Technologies
at Infomize Technologies
2 recruiters
Darshan Patel
Posted by Darshan Patel
Ahmedabad
0 - 3 yrs
₹1L - ₹4L / yr
MVC Framework
skill icon.NET
MS SQLServer
skill iconJavascript
skill iconjQuery
+3 more
Job Description Software programmer/Developer who requires knowledge in ASP.NET/ASP.NET MVC and having excellent communication skills. Good academic record. B.E\B.Tech or MCA Graduates preferred. Good at analytical abilities. Good communication skills. Interest in software systems, demonstrable expertise in any one programming language. Motivated Self-starter with proactive attitude towards tasks. Good understanding of relational databases. Proactive and eager to work on new challenges and find solutions to different application development problems. Looking for entry level Software engineers to work with us on cutting edge technologies. Must Have Zeal to work in any environment
Read more
TCH FOODS
TCH FOODS
Posted by TCH FOODS
Kolkata
8 - 12 yrs
₹1L - ₹2L / yr
maintain guest relationship
restaurant operations management
inventory management
staff handling
TCH Foods is the parent company for "The Country House Cafe", located in Elgin road, Kolkata. Its a 40 seater coffee shop serving italian cuisine and a full range breakfast menu. Looking for a restaurant manager to handle operations, maintain guest relationships, handle staff, etc.
Read more
platoWorks
at platoWorks
1 video
1 recruiter
Plato Works
Posted by Plato Works
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹4L - ₹5L / yr
Search Engine Optimization (SEO)
Web Analytics
Google Adwords
skill iconGoogle Analytics
PPC
If interested, kindly fill the Google form: SEO Executive: https://goo.gl/forms/lJeTI0HlojIcQhmL2 Roles and Responsibilities • Maximize ROI in paid search campaigns by executing tests, collecting and analyzing data, identifying trends and insights • Tracking, reporting and analysis of Web Analytics and PPC initiatives / campaigns • Managing and forecasting campaign budgets and reconciling discrepancies • Optimizing landing pages for search engine marketing • Keyword optimization, discovery and expansion • Research and implementation of search engine optimization recommendations • Analysis and research on competitor advertising links • Development and implementation of link building strategy • Implementation of SEO best practices on newly developed code • Drive SEO in content programming and creation by working with marketing team • Improve SEO positions for target keywords on website • Increase rankings on all major search networks through link building, content strategy and keyword strategy • Manage SEM campaigns on Google, Yahoo and Bing to maximize ROI Skills and Other Requirements • 1 – 3 years of relevant experience • Understanding of performance marketing, conversion and online customer acquisition • Proven SEM experience in managing PPC campaigns • In-depth knowledge of Web Analytic tools • Experience with Bid Management Tools • Experience with AB and multivariate experiments • Working knowledge of HTML, CSS, Javascript development and constraints • Up-to-date with latest trends and best practices followed in SEO and SEM PlatoWorks About We at PlatoWorks explore and build products in Blockchain, Cryptocurrencies and VR/AR. We help traditional businesses become more efficient, streamlined, creative and innovative by helping them realize the potential of latest tech - Blockchain and VR/AR. We provide complete end to end solutions and even help companies in research based projects that require engineers and manpower that can approach a problem through non-traditional and unconventional routes. Benefits of Joining • Challenging Startup Environment • Extensive learning opportunity to develop and enhance your skills • Develop leadership qualities – Lead projects on your own • Flexible work timings • Free snacks and drinks
Read more
wizbiz techno solutions llp
Hrishikesh Patel
Posted by Hrishikesh Patel
Ahmedabad
2 - 2 yrs
₹2L - ₹3L / yr
skill iconHTML/CSS
MySQL
skill iconPHP
AJAX
skill iconCodeIgniter
We are looking for a PHP Developer responsible for full-stack development. Your primary focus will be the development of all server-side and front end logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will be responsible for the timeline, roadmap, and code quality of your project. Responsibilities of full-stack development Build efficient, testable, and reusable PHP modules. Solve complex performance problems and architectural challenges. Integration of data storage solutions. Skills Strong knowledge of PHP web frameworks such as Laravel, Symfony, CodeIgniter Understanding the fully synchronous behaviour of PHPUnderstanding of MVC design patterns. Understanding of front-end technologies, such as JavaScript, HTML5, and CSS3 and Bootstrap. Strong knowledge of the common PHP or web server exploits and their solutions. Understanding fundamental design principles behind a scalable application Proficient understanding of code versioning tools, such as Git, SVN. About Company We are a team of Passionate Web Deleopers, Software Developers, IT Professionals, Designers and Ofcourse eCommerce enthusiasts. WizBiztechno is the power house where we work on projects that makes life simple using the latest technology and innovations in IT Sector. We work with the motto of Making Difference through Technology. WHEN BUSINESS MEETS TECHNOLOGY, WIZBIZ TECHNO BORN A CREATIVE AGENCY WITH TEAM OF PROFESSIONALS & INNOVATIVE MINDS WORKING TOGETHER
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos