Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
Key Responsibilities :
Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
Deal directly with customers, and respond promptly to customer inquiries
Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
Technical Skills – Must Have:
Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
Nice To Have :
Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.
Skills :
Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
Company video


Connect with the team
Similar jobs
Job Title: Shipping Executive
Location: Gurgaon
Department: Shipping & Logistics
Sub-Department: Shipping & Logistics
Experience: 2 – 5 Years
Qualification: B.Com
Languages Required: English, Hindi
Job Summary
We are seeking a detail-oriented Shipping Executive with hands-on experience in export documentation and logistics operations, particularly in the apparel industry. The ideal candidate will ensure smooth coordination of shipment processes in compliance with Indian customs regulations.
Key Responsibilities
- Prepare and manage export documentation as per Indian customs requirements for apparel shipments
- Coordinate with freight forwarders, CHA, and internal teams for timely shipment execution
- Ensure compliance with export regulations and documentation accuracy
- Maintain shipment records and update relevant systems
- Track shipments and resolve any logistics-related issues
Required Skills & Competencies
- Strong knowledge of export documentation and shipping procedures
- Familiarity with Indian customs regulations for export
- Proficiency in MS Office and basic computer applications
- Good communication skills in English and Hindi
- Ability to coordinate effectively with internal and external stakeholders
Preferred Candidate Profile
- Prior experience in shipping/logistics within the apparel industry
- Ability to work in a fast-paced environment with attention to detail
Senior JAVA Developer
EXP- 10+ YRS
Location - Pan India
Job Summary:
We are seeking a highly skilled Senior Java Developer with extensive experience in Java, Spring Boot Microservices, and modern integration technologies. The ideal candidate will have strong expertise in Kafka, IBM MQ, cloud platforms (OCP, Azure), and CI/CD automation. This role involves designing scalable solutions, integrating third-party APIs, and ensuring robust application performance.
Key Responsibilities:
Design and develop Java-based microservices using Spring Boot.
2 to 3 years in React
Implement RESTful APIs and integrate third-party APIs securely and efficiently.
Build and manage CI/CD pipelines using GitHub Actions and Jenkins.
Deploy and manage applications on OpenShift (OCP) and Azure Cloud.
Work with Kafka for event-driven architecture and IBM MQ for messaging solutions.
Develop and optimize SQL queries and work with IBM DB2 databases.
Collaborate using Jira for agile project management.
Write and maintain Scala code for backend or data processing tasks.
Ensure adherence to best practices in coding, security, and performance tuning.
Required Skills & Experience:
10+ years of strong experience in Java and Spring Boot Microservices.
Hands-on experience with Kafka and IBM MQ for messaging and streaming.
Proven experience in GitHub Actions, Jenkins, and CI/CD automation.
Expertise in OpenShift (OCP) and Azure Cloud platforms.
Strong knowledge of SQL, IBM DB2, and database optimization techniques.
Experience in third-party API integration and secure communication protocols.
Familiarity with Jira for agile workflows.
Proficiency in Scala programming.
Excellent communication and problem-solving skills.
About The Role The Senior Talent Acquisition Specialist will own the complete recruitment process and drive strategic hiring initiatives to meet, build, and forecast the organization's talent needs while also collaborating with the HR team to enhance the eNPS score.
What Describes You Best
- Bachelor’s/Master’s degree in Business/HR (mandatory)/Psychology
- Minimum 3-5 years of experience in hiring, preferably in the IT industry
- Experience of using ATS and other recruitment software
- Prior experience in hiring for a Product SaaS-based startup
- Knowledge of national employee and labor laws
Skills
- Excellent written and spoken English skills
- Excellent interpersonal and communication skills with the ability to build strong relationships with candidates and internal stakeholders
- Experience in hiring multiple tech and non-tech roles (business analyst, AI/Ml engineer, data scientist, Sales roles etc )
- ability to map, search, and filter appropriate candidates from multiple sources, combined with a strong understanding of technical skills, terminologies, and roles.
- Strong analytical skills with the ability to leverage data to drive decisions
- Ability to work independently, prioritize tasks, and manage multiple deadlines , keep all stakeholders informed of current industry and hiring trends
- Knowledge of Microsoft office suite and Google suite
Additional Skills: (nice to have) Experience in hiring managerial positions Experience with HRMS software, e.g KEKA, BambooHR, etc HR certifications (SHRM, CIPD) Experience in HR operations (Payroll, attendance ) Experience working with OKRs
What will you own As a Sr. Talent Acquisition Specialist, you will take complete ownership of the entire recruitment process focusing on sourcing, attracting, and hiring top talent that aligns with the values and goals of the organization. Additionally, you will also be actively responsible for creating and driving employer branding initiatives and assist in other HR activities.
**How will you spend your time at Eclat **
- Own end-to-end Recruitment process and drive strategic hiring initiatives to forecast and meet the organization's talent needs in collaboration with all stakeholders e.g. Functional heads and hiring managers.
- Engage potential candidates through various channels, promoting the company’s values, culture, perks, and employer brand to ensure a positive candidate experience.
- Utilize HR analytics to drive improvements in HR strategies and recruitment processes by staying informed on the latest talent market trends.
- Manage and maintain accurate candidate records in terms of interviews, feedback and recruitment metrics such as Offer to Joining ratio, Drop out figures, etc
- Collaborate and participate in other HR activities to positively enhance the eNPS score.
Why Join Us
- Be a part of our growth story as we aim to take a leadership position in international markets
- Opportunity to manage and lead global teams and channel partner network
- Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing
- Healthy work/life balance, offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support
oin us and be a part of a company that thrives on creativity, technology, and excellence.
CHANCE TO WORK WITH APPS WITH 10LAKH CONCURRENT USERS IN GAMING INDUSTRY
Role Description
- You are a champion at Code reviews and Unit/Mock/integration Tests
- You have a strong sense of ownership of what you design and deploy
- You provide strong technical mentorship to team members
- You are an excellent team player
- You continuously learn and improve
We are seeking a highly motivated and experienced Senior Java Software Engineer to join our team. In this role, you will lead and manage software development projects across diverse domains such as Gaming, Banking, Fintech, Fantasy Sports, IT, E-commerce, Logistics, Healthcare, and On-Demand Services. You will be responsible for ensuring the successful delivery of projects, meeting deadlines, and exceeding client expectations.
Skill Sets
- Excellent Programmer: in Java Intermediate (Collections, Polymorphism, Design Patterns) to Expert level (Annotations, Lambda, Streaming, Concurrency)
- Startup Experience: Proven ability to take extreme ownership of results, with a history of leaving a lasting impact on the business.
- Relevant Experience: At least 6-10 years of experience demonstrated the ability to develop resilient, high-performance, and scalable code tailored to application usage demands.
- Java Framework Expertise: Significant experience in designing and building Java microservices with VERT.X, SPRING BOOT, with proficiency in Java.
- REST API & GraphQL: Hands-on expertise in development API endpoints with RESTful & GraphQL approach, also non-REST frameworks like gRPC over Thrift or Protobuf Nuances of TCP, UDP, HTTP, HTTP2, SSL, Thorough understanding of designing distributed systems without single point of failures
- Cloud Proficiency: Strong understanding and hands-on experience of building applications deployed on the cloud using Google Cloud Platform or Amazon Web Services (AWS), Docker, and Kubernetes, Experience writing batch/cron jobs using Python and Shell scripting.
- Containerization & Orchestration: Experience with containerization technologies like Docker and orchestration tools like Kubernetes.
- Time & Space Complexity: if methods you write are in the traffic request path, you know how to avoid unacceptable time complexity & space complexity.
- Database Knowledge: Strong experience with Data Structures & Algorithms working with MongoDB, PostgreSQL, MySQL, Redis, ElasticSearch, and other similar databases, ability to choose the right data store for the given requirements Relational, Graph, Object, Document, Columnar, Key-Value. Experience with Redis, Memcache, EHCache, Hazelcast, Aerospike
- Messaging Systems: Proficiency in working with RabbitMQ, BullMQ & others
- Agile Practices: At least a few years of experience practicing the SCRUM framework, collaborating with scrum masters, product owners, and other stakeholders.
- Collaboration & Communication: A team player who thrives in a remote, collaborative environment.
- Communication Skills: Strong verbal and written communication skills.
- Solutions-Oriented: Comfortable with the fast pace of startup life and adept at finding solutions to challenges.
Responsibilities
- Scalable Architecture: Lead the design and development of scalable architecture to ensure efficient performance and reliability of web and mobile applications.
- Informed Decisions: Make informed architectural decisions that align with both current and future business needs.
- Security & Privacy: Ensure security and privacy considerations are integrated into the selection of solutions and coding of back-end services and API endpoints.
- Code Quality & High Standards: Uphold high standards of code quality through regular reviews, maintaining best practices in programming.
- Robust Testing: Implement robust testing strategies to ensure code reliability and performance.
- Backend Development: Design, develop, and deploy backend services and APIs using VERT.X, SPRING BOOT Java and AWS technologies.
- NoSQL Expertise: Effective schema design and data modeling for NoSQL databases, ideally MongoDB, including robust indexing strategies.
- Technical Debt Management: Monitor and control technical debt to ensure it does not compromise application scalability or performance.
- Task Planning: Collaborate with the PM and BA to plan and delegate tasks efficiently among backend team members, ensuring clear objectives and timelines.
- User Requirements: Support the PM, BA team in identifying and analyzing user requirements to ensure development aligns with user expectations and project scope.
- Systems Thinking: Apply systems thinking to align with broader business objectives.
- Autonomy: Get things done independently without supervision and without creating future issues.
- Simplicity: Strive for simplicity in solutions and code.
- Proactive Problem Solving: Fix problems, even those outside your immediate responsibility.
- Solution-Oriented: Focus on providing solutions to problems, not just writing code.
Life@Sciflare:
- An exciting & lively workplace gives you the chance to work in an environment where you may unleash your creativity and inventiveness to the best extent possible.
- Work in a collaborative setting where your cooperative team contributes new perspectives to your objectives and forges strong bonds.
- Growth mindset: You are nurtured through each stage of your professional advancement by learning and unlearning new things.
This is a full-time on-site role for a Technical Project Head with Project leadership & Agile Expertise. They will be responsible for the day-to-day management of projects, ensuring that timelines are met, budgets are adhered to, and communication with stakeholders is maintained. Project Leadership: Lead and manage cross-functional teams to ensure successful development & execution & define the overall architecture and technical direction for development projects Technical Expertise: Demonstrate a deep understanding & Oversee the backend services, databases, and third-party API integration & frontend technologies/tools. And best practices to effectively guide with budgeting & providing technical support to the development team along with assisting them in making architectural decisions. Task Assignment: Define project tasks, allocate resources, and delegate responsibilities to team members while considering their strengths and expertise & assessing the feasibility of cross-platform development, and deciding when to adopt it based on project requirements. Timelines and Milestones: Develop and communicate project timelines, milestones, and deliverables, ensuring alignment with expectations and company objectives. Risk Management: Identify potential project risks, devise mitigation strategies, and proactively address issues to keep the project on track while at the same time ensuring industry-standard security practices, authentication mechanisms, data encryption, and compliance with relevant privacy regulations. Status Updates: Regularly collect updates from team members, track project progress, and provide transparent status reports to stakeholders. Problem Solving: Swiftly addresses technical challenges, conflicts, and roadblocks, making data-driven decisions to ensure project momentum. Quality Assurance: Implement quality control measures to guarantee that the final product aligns with the project scope, technical standards, and requirements. Deadline Adherence: Employ effective time management strategies to meet project deadlines and exceed expectations. Documentation: Prepare the technical documentation, flow, and execution plan of the project including specifications & architecture. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred). Proven experience (5+ years) as a Senior IT Project Manager leading similar successful responsibilities mentioned above. Proficiency in frontend technologies such as HTML, CSS, JavaScript, and related frameworks. Strong knowledge of backend technologies such as databases (SQL, NoSQL), server-side scripting (PHP, Node.js, Python, etc.), API integrations & development. Solid understanding of project management methodologies (Agile, Scrum, etc.). Excellent leadership, interpersonal, and team-building & management skills.
Experience:4-7years
Package: Exp- 3.5X max
Location: Hyderabad Location (WFO)
Skillset: Java developer with spring boot and microservices
Note: If you get selected you need to come and work in the office Hyderabad location
What is the role?
The role will be focused on the frontend in the sales function. You will be responsible for acquiring new customers and creating a pipeline for enterprise accounts. This will be an IC and enterprising opportunity, in a start-up environment, so we are looking for a motivated self-starter.
Delhi and Mumbai
Key Responsibilities
- Nurture relationship with enterprise accounts and grow them with consultative sales approach
- Pitch the company and its products through rigorous prospecting for CXOs
- Strike and initiate conversations with high-profile personas in prospective companies.
- Upsell and Cross sell basis account mapping and innovate in outbound approach
- Excellent presentation and sound understanding on
- Maintain discipline in CRM update , customer engagement and company policies
What are we looking for?
An enthusiastic individual from SAAS, E-com, Fintech or entrepreneurial background
- 10-12 years of B2B India account management and sales.
- Graduate in any stream or an equivalent educational qualification.
- Have a good knowledge of technology and a detailed understanding of India sales and market
- Excellent communication and interpersonal skills.
- Well versed in using tools such as LinkedIn, HubSpot, etc.
- Be self-motivated, data-driven, and result-oriented.
Who will you work with?
You will work with the Account management team and report to the President - Sales and BD.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits.
- Build fluid, scalable, responsive, and consumer-centric web platforms that target users across a wide array of devices
- Collaborate closely with designers & backend developers and contribute to the full product development life-cycle from design and development to roll out
Take ownership of work and deliver quality results consistently - Own the delivery of multiple features in a fast-paced work environment
- Build optimized and modular components to provide performance-oriented solutions
- Work in a dynamic and collaborative culture ensuring good teamwork and communication with remote team members when needed
Qualifications
- 4+ Years of experience in frontend web development (1+ in ReactJS)
- Strong past experience of building, scaling and maintaining feature-rich customer-facing single-page applications
- Ability to translate designs into UI elements with accuracy and an eye for fluidity and responsiveness; strong grasp of any of CSS / sass / less
- Proven ability to implement key concepts of state management, security, and caching practices in enterprise-level web applications used at scale
- Proficient understanding of compatibility issues across different browsers and web and mobile devices and available ways to work around them
- Familiarity with the react ecosystem and popular libraries in that ecosystem
- Strong grasp over core web development concepts like HTML5, JavaScript, CSS3, general Web 2.0 techniques, and working without modern component libraries
- Experience with designing secure web applications with a strong understanding of common security vulnerabilities and best practices
- Understanding of data structures, algorithms and object-oriented programming
- Strong grasp over concepts of performance, optimization, lighthouse, etc
- Strong handle over Git, following best practices to facilitate collaboration
Skills that will give you an edge
- Hands-on experience with supporting payments and integrating payment gateways
- Experience with progressive web apps, service workers
- Strong grasp over frontend unit and end-to-end testing frameworks
● Be responsible for programming and software development using various programming languages and related tools and frameworks, reviewing code written by other programmers, requirement gathering, bug fixing, testing, documenting and implementation.
● Good understanding of GoLang and microservices
● To take up development and deployment of native code to manage the customer facing platforms
● Explain complex technical issues to project managers, developers, application leads and architects in an easy to understand manner, and recommend clearly thought out solutions.
● Knowledge of Integration Design patterns for building middleware systems from the ground up
● Knowledge of Web Services Interoperability, standards and ability to suggest, criticize and formulate solutions in a multi-vendor and architecture discussions.
● Develop solutions by designing system specifications, standards and programming
● Troubleshoot issues and provide bug fixes
● Knowledge of Security, Logging, Auditing, Policy Management and Performance Monitoring and KPI for end-to-end process execution
● Provide status updates and reporting metrics to the program leadership and contribute towards on-time and on-budget delivery












