Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
Key Responsibilities :
Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
Deal directly with customers, and respond promptly to customer inquiries
Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
Technical Skills – Must Have:
Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
Nice To Have :
Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.
Skills :
Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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Responsibilities :
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to the back-end
- Collaborate with other team members.
Within Freshworks, our team is known by many names Frontend CoE, Frontend Platforms, and
Frontend Experts, to name a few. Our team is a group of experienced individuals who have built
multiple products and scaled them to be highly performant.
We help develop tools and infrastructure services for the frontend tech stack that enables our product
teams to produce consistent and scalable applications on the web. Our goal is clear and
straightforward which is to create the next generation user experience of B2B SAAS.
When we are not building cross-platform features, we interact with frontend teams across the
company and provide expert opinions on various technology and scalability challenges. We
formulate best practices that are followed by teams across the organization.
We are builders and keepers of Crayons - Our own open-source design system is built on Web
components, making Crayons a truly cross-platform library of components and utilities.
We own the frontend performance analytics engine that is used by all the products across the company to track and measure the performance of our frontend system from initial load times to
Our team values a culture of inclusiveness, giving every team member the opportunity to share
opinions and pursue them based on collective alignment. We strongly believe that each one of us
should lift each other and success is achieved as a team.
What we are looking for?
A minimum of 7 years of relevant professional experience
You are very strong in web development fundamentals
You have worked on varied projects in the frontend area and thereby you have a broad
spectrum of exposure to building web-based products and solving problems in the frontend
space
You are extremely proactive and highly biased towards action and progress.
You are independent and self-driven
Responsibility
A well-rounded experience in building products and applications on the web.
Led a team to build highly maintainable web applications using Native JS and using any JS
library like React, ember etc.
Very comfortable with agile methodology and should have taken part in all the stages starting
from backlog management to sprint planning, managing team member’s sprint tasks to fully
delivering epics
Should have set up quality control best practices on code, design and task execution by way
of review and PR workflows.
Should exhibit a strong capacity to deliver something regularly weekly or bi-weekly
Should have experience in collaborating with multiple cross-functional teams like design,
product management etc
Ability to distil specifications from different stakeholders and work with team members to
deliver epics on time with quality
Knowledge of how to make web applications performant by deploying to scaling
infrastructure such as CDN, Filestore etc.
Experience in building Accessible UI, including building applications that are optimized for keyboard, mouse and touch interactions.
Should have collaborated with Architects on the design and implementation of the frontend
application stack.
Nice to have
Experience in Micro frontend architecture and have built apps in this area
AWS systems that help in hosting and managing client infrastructure like S3, Cloudfront,
Lambda etc
understand product ideas and business needs and help deliver these
as a series of ultra-fast experiments.
❖ Architect and implement backend services with high reliability and
scalability.
❖ Contribute to system architecture and database design.
❖ Set up best practices for development and champion their adoption.
❖ Write quality documentation and handle conflicts well to build
consensus.
❖ Learn about new technologies and incorporate them.
❖ Mentor young minds and foster team spirit.
We can provide upto 35LPA as per candidate's experience and knowledge.
- Operating as the lead point of contact for any and every matter specific to the client
- Developing a trusted advisor relationship with key customer stakeholders
- Designing and implementing strategies for clients, considering their specific requirements
- Ensuring the timely and successful delivery of their solutions according to customer needs and objectives
- Communicating clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders
- Preparing reports on web performance metrics and analysing digital campaigns success also forecasting them
- Identifying and growing opportunities within territory and collaborating with sales teams to ensure growth attainment
- Staying up-to-date with digital technology trends
What you need to have:
- BA/ BS degree or equivalent
- Should also have an in-depth understanding of how digital and online marketing tools add value to company strategy and performance.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation, presentation and analytical skills
- Excellent verbal and written communications skills
Role Description:
- Lister is actively engaged with client across digital transformation and engineering
- As a part of this engagement, you will be working with our clients on solution design and architecture, technology decisions, while co-ordinating technical efforts for the team
- As a Technical Lead:, You will need to collaborate with Solution Architects define technology
- roadmap, evaluate/recommend technologies, architect and design solutions, Work
- with other developers to oversee the development and implementation
- You will translate functional requirements from business stakeholders to the technical
- team for implementation
- You will need to troubleshoot design flaws and system bottlenecks
- You will have to be hands-on with code reviews and evaluate implementation for performance and scale
- Manage communication between our clients and internal teams in India and USA
- Coordinate with the offshore team to deliver projects across work streams, Identify risks, issues and blockers to progress and mitigate them for the team
- Rapidly gain an understanding of project requirements and drive execution
- Work with delivery team to ensure the highest quality of materials are being produced and all client needs are met.
Skills Required:
- Excellent understanding of backend and frontend components in the following stack: NodeJS, TypeScript, Javascript, ReactJS, multiple RDBMS and NoSQL databases like Postgres, MySQL, MongoDB Experience of working on AWS services (Lambda, Step functions, SQS, S3 SNS)
- Microservice design pattern is a must
- Experience in Docker, Kubernetes, containerization and CI/CD pipelines is preferable
- Experience in software development tools like Prettier, CodeCov, Snyk, etc..
- Excellent verbal and written communication skills; client facing and interpersonal skills; must be a listener, a presenter, and a people-person
- Experience in Designing scalable architecture systems for Node-based applications
- Ability to grasp complex implementations; Proven results of delivering client solutions
- Should have experience of working with offshore team
- Experience in working on large scale technology transformation projects for product companies is preferable
- Technology contributions to open source projects will be an added advantage
- Should have completed Certifications or training on AWS (AWS Solutions Architect), NodeJS, front-end frameworks.
We have an opening for QA Engineer/Test Engineer in our company. Please find below the job descritpion for the same.
Job Description:
Skills:
* Should have excellent manual testing skills.
* Good knowledge in automation testing using Selenium WebDriver.
* Should have good written & communications skills to write the test cases and documentation.
* Good Analytical skill, Proactive, Capability of thinking through a scenario.
* Knowledge in mobile automation testing using Appium is a plus point.
Responsibilities:
- Creation of automated test scripts to reduce the amount of time and effort spent on testing.
- Strongly adhere to specification and style guides.
- Ensure the application meets the performance, quality and targets.
- Leverage new and established testing methodologies.
- Translate the given design document into proper Test Cases for maintainability.
- Work hand-in-hand with developers to understand the flow of modules and document it.
- Execution of test cases/test scripts for manual/automation testing.
- Should have working knowledge of SQL server.
- Design and create test conditions and scripts to address business and technical use cases.
- Analyze data and results of tests, record defects, provide status.
- Document, track and escalate issues as appropriate, using JIRA or similar tools/means.
- Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution.
- Build Deployment on Test Environment.
Requirements:
- Experience in end-to-end user testing for minimum 1-2 yrs.
- Have prior experience with manual testing in web and Android applications.
- Logging bugs, detailed test reports, screenshots, and videos in the bug tracker during pre-release and post-release testing.
- User & usability testing on the design prototypes being passed to the development team.
- Well versed with Agile testing methodologies.
- Opportunity to define, design, tool and implement entire Automated testing using Selenium/TestNG/Appium or any other tool of choice.
- Ability to stick to deadlines.
- Manage regular exploratory testing campaigns by employing a large number of short-term remote testers.
- Ability to operate in white-spaces where ambiguity or lack of knowledge might be imminent in tackling problems. In short, love the entire startup experience.
- Good Knowledge of Core Java.
- Good Knowledge in Selenium.
- Troubleshoot problems related to scripts, framework components,application changes, etc., and repair issues.
- Experience in working with Agile Projects and Scrum Process.
- Enable and/or perform development of test automation by designing and writing automated test scripts based on defined test cases,including the definition of test data for consumption by scripts during test execution.
- Must have experience in writing TDD and BDD test cases.
- Analyze test logs, and report test results/metrics.









