Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
Key Responsibilities :
Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
Deal directly with customers, and respond promptly to customer inquiries
Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
Technical Skills – Must Have:
Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
Nice To Have :
Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.
Skills :
Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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Are you a driven React Native Full Stack Mobile Developer looking for your next challenge?
We area a growing global technology partner is looking for a skilled React Native Full Stack Mobile Developer to join their Technology and Development team.
If you're eager to showcase your expertise and collaborate with a talented group of engineers, this role is perfect for you!
We stand at the forefront of technology innovation, catering cutting-edge solutions to clients spanning diverse sectors. With a strategic emphasis on finance, banking, and corporate verticals, they're known for their excellence in delivery. We are seeking a senior developer to join their global projects team.
About the position.
The Senior React Native Full Stack Mobile Developer candidate will have a strong background in building mobile applications and will be proficient in front-end (React Native) and back-end development.
In addition to technical expertise, the candidate should have experience in testing, browser testing, and thorough documentation practices.
As a senior member of the mobile development team, you will play a critical role in designing, developing, and maintaining mobile applications that provide exceptional user experiences.
Key Responsibilities:
- Mobile Application Development: Design, develop, and maintain mobile applications using React Native for iOS and Android platforms.
- Full Stack Development: Work on both the front-end and back-end components of mobile applications, including server-side development using Azure (or other Cloud Platforms) and MongoDB (or other relevant experience)
- Testing and Quality Assurance: Develop and execute comprehensive test plans, including unit testing, integration testing, and browser testing, to ensure the reliability and functionality of mobile applications.
- Cross-Browser Compatibility: Conduct cross-browser testing to ensure consistent functionality and appearance of web-based components.
- Documentation: Create and maintain detailed technical documentation, including code comments, API documentation, and development guides.
- Code Review and Collaboration: Collaborate with team members to conduct code reviews, provide constructive feedback, and ensure code quality and consistency.
- Performance Optimization: Identify and address performance bottlenecks in mobile applications and back-end services to optimize speed and responsiveness.
- Security and Data Protection: Implement security measures and best practices to protect user data and maintain compliance with data protection regulations.
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Qualifications:
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- Thorough documentation practices and ability to create technical documentation.
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response to market conditions. Support developing
the pricing strategy formulation to remain
competitive and enhance profitability. Analyze
competition and industry trend.
Develop pricing strategy across various product lines to position the products based on value and competitive
situation.
Develop Methodology for calculating List Price, Price Floor, Price ceiling for various product lines within various
market segments in relation to the value. Maintain corporate price list and periodically update appropriately
Develop tools for estimating cost for quotes for new products.
Transition the organization from cost plus pricing model to value pricing model
Develop value pricing model and implement it for all new products.
Define approval standards and processes
Perform financial evaluation to assess pricing action effectiveness
Lead the Price increase process/change management process for the organization. Work with sales, management,
and product managers to implement the Price changes into the market and to product
Business cases for new pricing proposals
Bespoke pricing proposals with authority matrix and compliance
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on inference
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Customer acquisition cost
Lifetime value
8 yrs overall experience with at least 3
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- Understanding of Financial Statements
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Carry out adaptive changes necessitated by changes in Business Requirements and Technology











