
Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
Key Responsibilities :
Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
Deal directly with customers, and respond promptly to customer inquiries
Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
Technical Skills – Must Have:
Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
Nice To Have :
Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.
Skills :
Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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- Knowledge of Computer Science fundamentals in data structures, algorithm design, database, and efficient data storage.
- Strong knowledge of design patterns like Creational, Structural and MVVM, MVP, MVC, etc.
- Familiarity with RESTful APIs to connect iOS applications to back-end service.
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- Experience with google map and location-based app.
- Knowledge of the open-source libraries available for common tasks.
Must have Skills:
- Excellent knowledge in Swift, Objective-C, or cocoa Touch should have strong understanding of mobile application specific concepts.
- Strong knowledge of data structure and algo.
Key Responsibilities:
- Communicate and actively participate in client call and understand requirements.
- Able to troubleshoot and debug the code, write code with best coding practice, and perform unit & Integration testing.
- Collaborate with the technical team to build and migrate applications.
- Design and build advanced iOS applications.
- Work on Bug fixing and improving application performance.
About the Company:
Gruve is an innovative Software Services startup dedicated to empowering Enterprise Customers in managing their Data Life Cycle. We specialize in Cyber Security, Customer Experience, Infrastructure, and advanced technologies such as Machine Learning and Artificial Intelligence. Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Why Gruve:
At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.
Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.
Position summary:
We are seeking a highly skilled Security Consultant to join our Cisco Secure Access Helpdesk team. The ideal candidate should have a strong foundation in network security, with hands-on experience in deploying and managing security solutions to ensure secure network access and data protection. This role requires expertise in any or all of the following technologies - SASE solutions such as Zscaler and Prisma Access, Cisco Umbrella, VPN deployments such as Cisco AnyConnect, and Next generation firewall configurations.
Key Responsibilities:
- Cisco Secure Access Implementation & Migration:
- Deploy and manage Cisco Secure Access SSE solution for assigned customer.
- Migrate from existing SSE/VPN solution to Cisco Secure Access.
- Provide support and knowledge transfer to customer after deployment/migration
Preferred Qualifications
- 3-5 years of experience in security, network security, IT infrastructure.
- Hands-on experience in deploying and managing network security solutions in enterprise environments.
Technical Skills:
- Proficiency in:
- ZScaler SASE solutions deployment and management.
- Cisco Umbrella implementation and policy enforcement.
- VPN solutions (SSL/IPSec) design, deployment, and troubleshooting.
- Cisco AnyConnect configuration and management
- Cisco routing and firewall deployment (Cisco ASA, Firepower, or similar).
- Strong understanding of network protocols & services:
- TCP/IP, DNS, DHCP, HTTP/HTTPS, VPN tunnelling protocols, etc.
- Familiarity with security monitoring & threat prevention:
- SIEM solutions, IDS/IPS, endpoint security, and cloud security principles.
- Experience with network management & monitoring tools to ensure network security and performance.
Certifications (Preferred but Not Mandatory):
- CCNA Security, CCNP Security, or equivalent industry certifications.
Soft Skills:
- Problem-Solving: Strong analytical and troubleshooting abilities to diagnose and resolve security issues effectively.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Teamwork: Ability to collaborate effectively with cross-functional teams and work in a fast-paced environment.


Python Backend Developer (5+ years experience)
We are seeking an experienced Python Backend Developer with at least 5 years of hands-on experience in Python and Django development. The ideal candidate will have a strong background in MySQL and MongoDB databases, as well as knowledge of HTML, CSS, JavaScript frameworks, and cloud technologies like AWS, Azure or Google Cloud.Key Responsibilities:
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- Write clean, maintainable, and well-documented code
- Optimize database queries and schema design for improved performance
- Integrate applications with various APIs and third-party services
- Collaborate with cross-functional teams to gather requirements and deliver solutions
- Participate in code reviews, testing, and deployment processes
- Continuously learn and stay updated with the latest technologies and best practices
Required Skills and Experience:
- Bachelor's or Master's degree in Computer Science, Information Technology or a related field
- 5+ years of professional experience in Python and Django development
- Proficient in MySQL and MongoDB databases, with the ability to write complex queries and optimize database performance
- Hands-on experience with HTML, CSS, and at least one JavaScript framework (e.g., React, Angular, Vue.js)
- Knowledge of cloud technologies like AWS, Azure, or Google Cloud is preferred
- Strong problem-solving and algorithmic skills
- Excellent communication and teamwork skills
- Passion for continuous learning and innovation
Preferred Qualifications:
- Experience in developing and deploying applications on cloud platforms
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Looking immediate joiners.
Experience in JD Edwards sales and distribution, advance pricing, p2p, warehouse management.
LogiNext is looking for a technically savvy and passionate QA Lead to cater to the testing efforts in the domain of manual testing. You will help the team in building an awesome manual platform from scratch and test the product for quality & stability.
You should have hands-on experience in testing and writing test case to develop and execute exploratory tests in order to ensure product quality. You will have to estimate, plan, and coordinate testing activities. You will also have to ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system. You should have strong inter-personal and communication skills.
Responsibilities:
- Design, implement & execute the test cases for product features
- Identify, record & track the bugs or enhancements early in the release life cycle
- Create detailed, comprehensive and well-structured test plans and test cases
- Perform thorough regression testing when bugs are resolved and support testing quick patches to production
- Review requirements specifications and technical design documents to provide timely and meaningful feedback
- Create repeatability in testing that enables and validates high quality releases
- Identify functional/non-functional issues and come up with scalable resolutions
- Engage actively with cross functional teams to enable timely delivery through good planning, proactive communication and timely execution
Requirements:
- Bachelor’s degree in Computer Science, Information Technology or a related field
- 11 to 14 years of relevant experience in the testing domain for SaaS products
- Hands-on experience in non-functional testing skills like Load Testing, Performance Testing and Security Testing
- Experience in testing APIs, web and mobile applications
- Experience in automation of web and mobile platforms
- Experience in working on Linux/Unix environment
- Knowledge of DevOps is an added advantage
- Understanding of Software Development (preferably Java) and Continuous Integration Systems
- Experience with testing on AWS environments
- Experience of working in Agile Environment
- Excellent written and oral communication skills, judgment and decision making skills, and the ability to work under continual deadline pressure


Requirements:
- Practical experience with AngularJS/Angular/ReactJs, etc.
- Practical experience with server side technologies like Django, Ruby on Rails, etc is a plus.
You must be:
- A quick, analytical thinker
- Someone who wants to learn how to write quality code
What you will be doing:
- A lot of heavy JS changes for improving the user experience.
- Help build out the front-end completely once all the information from the backend has been dumped to a template.

SoluLab is started by former VP of Goldman Sachs and principal iOS architect of Citrix. We work on cutting edge product development utilising Blockchain, Machine Learning, Data Science and other emerging technologies. We are a family of 150+ strong developers with offices located in USA, Canada, Australia and India. We have fully adopted remote only culture after COVID19 and this is a full time remote position. We sponsor USA or Canada visas for right developers and promote them to work from the client's office as per project demands. We encourage entrepreneurial skills and promote the right candidate to work as CEO/CTO/Product owner after completion of 5 years tenure at SoluLab.
Job Description
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows such as Flux or Redux. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Responsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Hands on experience with Typescript
- Expertise with RESTful APIs integration and best practices
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with code versioning tools such as Git
Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As an Onboarding Specialist, you will be responsible for owning and managing customer relationships from registration/ sign-up through successful conversion/ transaction.
What you will do:
- Guiding new customers through the onboarding process
- Ensuring bona fide users enjoy a seamless journey
- Interacting with the users through chat, email and voice upholding the highest standard of communication and courtesy
- Executing initiatives that center around compliance and regulatory requirements
- Working cross-functionally with marketing, product, sales, and support teams to improve the onboarding process
Desired Candidate Profile
What you need to have:- 1-2 years of experience in sales, CRM or as onboarding specialist
- Excellent oral and written communication skills, with proficiency in English and any second language
- Exceptional organisational skill
- Excellent creative and critical thinking skills
- Adaptability and flexibility with the willingness and ability to shift strategies on a dime to meet the needs of our customers
- Proven ability to manage multiple complex customer journeys at once

Key responsibilities
Write simple, understandable, testable, and efficient code with focus on solid technical stability and performance.
Drive technical improvement by applying software craftsmanship in everyday work as well as by identifying and executing larger refactoring/improvement initiatives.
Contribute in implementation of complex features and design work within the team.
Being part of cross team technical initiatives
Participate in and contribute to the team's Agile practices.
Take responsibility in maintaining high engineering standards, commitment to the product and respect and attitude towards others.
Skills:
Hands-on experience with modern Ruby on Rails practices and development. (1-2 years)
Experience with writing clean, maintainable and scalable code
Good awareness of the Ruby on Rails ecosystems and being in touch with the latest developments in this area
Experience in developing backend APIs/services, micro-service architecture.
Have a clear understanding of database technologies
Awareness/experience with testing methodologies like RSpec
A high-performance mindset to deliver good quality code and also an understanding of the product
Openness with working in a culture of inclusiveness and individual responsibility and experience with Agile methodologies.
Good communication skills – good knowledge of English, both written and oral
Good to have:
Working knowledge of react or other JS based frameworks.
Hands on experience with python, nodeJS, mongo db


Developing new user-facing features using React.js/React Native
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Ability to work through new and difficult React Native Issues and contribute to libraries as needed.
- Ability to create and maintain continuous integration and delivery of React Native applications.

