Technical Support

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal – to Evolve Freight forwarders towards Digitalized operations, enhancing efficiency, and driving lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

What you'll be doing?

• Utilize programming expertise to troubleshoot and diagnose software issues, offering clear and actionable solutions.
• Perform regular maintenance and updates to the applications
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Reporting software bugs and supportability concerns along with customer suggestions to the product teams.
• Proven ability to analyze, diagnose, and resolve complex technical issues efficiently.
• Requirement gathering and analysis of customer requirements.
• Development and configuration of client instances during onboarding
• Document technical solutions, known issues, and best practices in a clear and concise manner.
• Follow the SLA for issues with respect to the severity.

Desired qualifications include

• Experience in debugging and interpreting code to identify and address software-related issues
• Ability to multi-task and work with minimal supervision
• Knowledge of JavaScript, HTML, JSON, and Angular
• Basic concepts of Python and REST APIs
• Strong problem-solving skills
• Excellent written and verbal communication skills

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out if you have the skills and passion, we invite you to apply.

We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

Job Synopsis

• Location: Bangalore
• Job Type: Full-time
• Shift: Rotational Shift
• Role: Junior Software Engineer
• Industry Type: Software Product
• Employment Type: Full-time, Permanent

Job Title: Product Manager 2

Role Overview

We are looking for a driven and analytical Product Manager to own end-to-end product

initiatives across our fintech ecosystem. You will work closely with Engineering, Growth, Risk,

and Operations teams to build scalable, customer-centric solutions that drive measurable

business impact.

Key Responsibilities

• Own the product lifecycle from problem discovery → PRD → launch → iteration
• Write clear and structured PRDs, user stories, and acceptance criteria
• Collaborate cross-functionally with Engineering, Design, Growth, Risk, and Business
• teams
• Define product roadmaps and prioritize based on impact and feasibility
• Analyze product performance, funnels, and user behavior using data
• Drive experimentation, A/B testing, and continuous optimization
• Translate business goals into scalable product solutions

Required Skills & Qualifications

• 3–7 years of Product Management experience (preferably in fintech/startup environments)
• Strong analytical skills with hands-on experience in SQL and Excel/Google Sheets
• Experience working in Agile environments with engineering teams
• Ability to think structurally and solve complex product problems
• Strong stakeholder management and communication skills
• Working understanding of APIs, integrations, and system workflows
• Comfort using AI tools to enhance productivity, documentation, research, and product discovery
• Basic understanding of prompt structuring to improve research, analysis, and workflow efficiency

Franchise Channel Sales Manager (B2B)

About Scale100X (by Expertrons):

Scale100X is your strategic growth partner, helping businesses scale rapidly through a proven, franchise-driven expansion model. Backed by Expertrons, we transform high-potential businesses into market leaders while minimizing capital risk.

Founded by IIT Bombay alumni Vivek Gupta and Jatin Solanki, Scale100X combines deep industry expertise with a strong track record of scaling brands. From franchise model creation to marketing, recruitment, legal, and operational support, we ensure our partners achieve sustainable, long-term success.

About Expertrons:

Expertrons is the world’s largest repository of career experience content, offering 100,000+ minutes of insights from 6,500+ industry leaders and top institutions globally. Using AI-powered Videobot technology, Expertrons is transforming professional learning and growth

Job Brief:

As the Franchise Channel Sales Manager (B2B), your primary role is to acquire and onboard new franchise and channel partners to expand Expertrons’ network. You’ll manage the complete sales cycle — from identifying and pitching to closing and onboarding partners — while ensuring a seamless handover process.

Who is a Channel/Franchise Partner?

A Channel or Franchise Partner is an individual or business entity that acquires rights to represent and resell Expertrons’ products and services.

What does the Onboarding Team do?

The team drives partner acquisition and onboarding — handling inbound leads, pitching the brand and model, and managing the full process from first conversation to activation.

Roles & Responsibilities:

1. Build and manage strong relationships with potential partners.
2. Achieve sales and acquisition targets for franchise growth.
3. Pitch products, handle negotiations, and close B2B franchise sales.
4. Oversee the end-to-end onboarding process from pitch to activation.
5. Understand partner needs and ensure transparent communication.
6. Collaborate with internal teams for smooth partner handover and success.

Preferred Skill Sets:

1. Proven experience in franchise sales, channel development, or B2B partnerships.
2. Strong negotiation and relationship-building skills.
3. Strategic approach to sales and partner management.
4. Familiarity with CRM tools and sales tracking systems.
5. Ability to adapt and perform in a dynamic business environment.

Prerequisites:

1. Salary Upto 7 LPA + Incentives
2. Full-time, in-office role (Andheri, Mumbai)
3. Immediate joiners preferred.
4. Comfortable with Bring Your Own Device (BYOD) policy.

Rewards:

1. Performance-Driven Growth: Accelerate your career with unmatched growth opportunities directly linked to your performance and achievements.
2. ESOP Eligibility: Get rewarded for your impact, become eligible for Company ESOPs based on performance milestones and contributions to organizational success.
3. Entrepreneurial Exposure: Work closely with visionary founders and business leaders, gaining hands-on exposure to business strategy, scaling models, and revenue growth.
4. Elite Growth Team: Join a high-performing team that’s redefining how businesses scale where innovation, ambition, and ownership drive every success story.
5. Exponential Career Progression: Unlock the potential to grow up to 10X in just 3 years, with continuous learning and leadership opportunities.
6. Pan-India Market Exposure: Travel across diverse markets nationwide, understand varied business landscapes, and build a strong network of partners and industry leaders.

Job Title - Senior Java Developer

Experience Required - 5 to 9 Years

Location - Bangalore (Work from Office)

Immediate joiners are preferred.

Job Description:

We are seeking a skilled Integration Developer with expertise in Apache Camel to design, develop, and implement scalable integration solutions. The ideal candidate will have a solid understanding of enterprise integration patterns, APIs, and cloud services.

Technical Expertise:

Strong hands-on experience with Apache Camel.

Proficiency in Java, Spring Framework, and Spring Boot.

In-depth knowledge of Enterprise Integration Patterns (EIPs).

Experience in building and consuming RESTful APIs and SOAP services.

Familiarity with message queues (e.g., ActiveMQ, RabbitMQ, Kafka).

Understanding of microservices architecture and cloud platforms (AWS, Azure, or GCP).

Roles and responsibilities:

Design and Develop Integration Solutions

Implement and manage enterprise integration patterns (EIPs)

API and Microservices Development

Collaboration and Requirement Analysis

Maintain Integration Pipelines

Documentation and Testing

Continuous Improvement

What is company looking for:

Company is looking forward to onboard a diligent Full Stack Developer/ Software Engineer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer. you should be comfortable around both front-end and back-end coding languages, development frameworks and

third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities:

1. Work with development teams and product managers to ideate software solutions.
2. Design client-side and server-side architecture.
3. Build the front-end of applications through appealing visual design.
4. Develop and manage well-functioning databases and applications.
5. Write effective APIs.
6. Test software to ensure responsiveness and efficiency.
7. Troubleshoot, debug and upgrade software.
8. Create security and data protection settings.
9. Build features and applications with a mobile responsive design.
10. Write technical documentation.

Requirements:

1. Backend: Scrapy (Python), Spring (JAVA), Laravel (PHP), MySQL, NoSQL, NGINXPlus.
2. Frontend: Angular 5+ Ngrx/store5.
3. nfrastructure: Google cloud platform (App engine, CloudSQL, BigQuery, PubSub,
4. Firebase Hosting), Scrapy Cloud, Pusher.io (WebSockets), Getstream.io, Filestack,
5. Postmark app, AS2Gateway.
6. Tools: Beanstalk app, Postman app, JIRA
7. 6 years proven experience as a Full Stack Developer or similar role.
8. Experience working with service-oriented architectures and web based solutions.
9. Familiarity with common stacks.
10. Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML,
11. jQuery).
12. Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks
13. (e.g. Angular, React, Node.js).
14. Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design.
15. Experience working on Agile processes (Scrum, Kanban).
16. Experience working on the AWS technologies.
17. Excellent communication and teamwork skills
18. Great attention to detail.
19. Organizational skills.
20. An analytical mind.
21. Degree in B.tech/BE.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

• Build and execute acquisition plans every month working with all stakeholder teams.
• Own the quality of customers and CAC.
• Own app install campaigns, CPI, uninstall rates etc.
• Strong understanding of Facebook, Google, Affiliate Marketing platforms and MMPs such as Appsflyer
• Expertise in optimisation techniques to scale up campaigns and deliver Low CPIs and CAC
• Strong knowledge of managing funnel events and customer journeys to deliver high ROI
• Own performance marketing channels. Improve RPCs, CPVs, CAC etc.
• Identify new channels for app installs, performance marketing and digital marketing.
• Manage the media planning activities end to end.
• Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities etc.
• Generate weekly and monthly reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives

Requirement:

• Experience in managing Google ads/Facebook ads for apps
• Expert level analytical skills
• Hands on experience with MMPs such as Appsflyer/ Branch / Adjust
• Expert level knowledge of spreadsheet programs
• Understanding of playstore analytics and app ecosystem
• Working knowledge of Google Analytics / Adobe Analytics (preferably adobe analytics)
• Great communication skills
• Knowledge of Basic SQL & Query will be an added advantage

Requirement:

• 3+ years of experience in managing Google ads/Facebook ads for apps
• Expert level analytical skills
• Hands on experience with MMPs such as Appsflyer/ Branch / Adjust
• Expert level knowledge of spreadsheet programs
• Understanding of play store analytics and app ecosystem
• Working knowledge of Google Analytics / Adobe Analytics (preferably adobe analytics)
• Great communication skills
• Knowledge of Basic SQL & Query will be an added advantage