Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
Key Responsibilities :
Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
Deal directly with customers, and respond promptly to customer inquiries
Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
Technical Skills – Must Have:
Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
Nice To Have :
Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.
Skills :
Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
Company video


Connect with the team
Similar jobs
10+ years experience in data engineering or backend engineering
Should have a product based company experience
2+ years in a technical leadership or team-lead role
Expert-level experience with Kafka for high-throughput streaming systems
Strong hands-on expertise with PySpark for distributed data processing
Advanced experience with AWS Glue for ETL orchestration and metadata management
Proven experience building and upgrading real-time data lakes at scale
Hands-on knowledge of data warehouses such as Redshift or Snowflake
Experience with AWS services including S3, Kinesis, Lambda, and RDS
- Extract Transform Load (ETL) and ETL Tools skills
- Data Modeling and Data Integration expertise
- Data Warehousing knowledge
- Experience in working with SQL databases
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Bachelor's degree in Computer Science, Information Systems, or related field
- Relevant certifications in ETL Testing or Data Warehousing
Job Title: AI & Automation, Software Specialist
Location: Pune, India
Start Date: Immediate
Job Description:
MBI/MTL Dashboard Automation Plan
- Sage Cloud → Zapier → Google Sheets → Looker Studio Pro
- P&L, VAT, aged debtors, top 10 customers report
- Logistics dashboards from Cin7 and Sage sync
- Real-time visibility for finance, operations, warehouse, and directors
- Internal setup — no external consultants
Techtron AI Content Engine
- Automate content: blogs → videos → press releases → campaign triggers
- Multilingual content across Shopify, Klaviyo, WhatsApp, QuickCEP, GA4
- Weekly publishing: 6 blogs + 12 branded videos across 30+ languages
- Tools: ChatGPT, Copy.ai, Synthesia, Canva, DeepL, SurferSEO, Zapier, Make.com
Role Requirements – AI & Automation Software Expert
This role must own and deliver:
- AI workflow and system automation (Zapier, Make.com, ChatGPT, Synthesia, Fireflies, QuickCEP)
- Automation stack across Sage, Shopify, Zoho, Cin7, Klaviyo, QuickCEP, WhatsApp
- SEO + LLMO-based content and campaign automation (SurferSEO, Google Trends)
- CRM + analytics integrations (GA4, Shopify, Looker, QuickCEP, Klaviyo)
- Dashboard logic: Sage → Google Sheets → Looker Studio Pro
- Logistics + sales + accounts + CRM + product syncing via Zapier & Cin7 export bridges
They must:
- Have deep Zapier and automation experience
- Show measurable daily/weekly output
- Work with Imran, Rao, Rizwana, Danyaal and all cross-functional teams (CRM, Content, Sales, Logistics, Accounts)
- Have proven expertise in full-stack automation across ERP, CRM, eCom, and dashboards, not just IT support
What We’re Building – Techtron 2.0 AI Sales & Operations Intelligence System
Phase 1: AI Call Logging (via Fireflies, Wildix, or Zoho Voice)
- Auto-recorded
- Transcribed
- Logged into Zoho CRM
- Summarised by AI (ChatGPT/Zia)
- Tagged with key sales outcomes
Phase 2: AI Feedback & Coaching
- AI evaluates objection handling, tone, intent, and recommends next steps
Phase 3: Nearby Lead Suggestions
- AI suggests stronger leads nearby based on traffic, fit, and intent
Phase 4: Live Dashboards
- Auto-generated via Looker Studio & Zoho Analytics
Phase 5: AI Lead Scoring & Smart Replacements
- Uses Apollo, Crunchbase, Similarweb to replace weak leads with better-fit ones
Integration of user-facing elements developed by front-end developers
with server-side logic
Writing reusable, testable, and efficient code
Design and implementation of low-latency, high-availability, and
performant applications
Implementation of security and data protection
Integration of data storage solutions
Skills And Qualifications
Strong proficiency with JavaScript
Knowledge of Node.js and frameworks available for it
Understanding the nature of asynchronous programming and its quirks
and workarounds
Good understanding of server-side templating languages
Good understanding of server-side CSS preprocessors
Basic understanding of front-end technologies, such as HTML5, and CSS3
Understanding accessibility and security compliance
User authentication and authorization between multiple systems,
servers, and environments
Integration of multiple data sources and databases into one system
Understanding fundamental design principles behind a scalable application
Understanding differences between multiple delivery platforms, such as
mobile vs. desktop, and optimizing output to match the specific
platform
Creating database schemas that represent and support business processes
Implementing automated testing platforms and unit tests
Proficient understanding of code versioning tools, such as Git
Job description
Opening for PHP developer at Navi Mumbai -Belapur
Work Mode- Hybrid
Notice period- Immediate - 15 days
Role & responsibilities
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- Solve complex performance problems and architectural challenges
- Integration of data storage solutions
Skills And Qualifications:
- Strong knowledge of PHP web frameworks (such as Laravel)
- Familiarity with MYSQL databases and their declarative query languages
- Proficient understanding of code versioning tools, such as Git
- Strong knowledge of the common PHP or web server exploits and their solutions
- Knowledge of object-oriented PHP programming
Skills:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (Redux)
- Familiarity with newer specifications of ECMAScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
Key Skills - Java , Hibernate , Spring , Maven, MVC Framework ,Spring Boot , J2EE
- Ensure successful implementation of the new merchant with the goal to increase the number of company Digital ambassadors within the industry.
- Work closely with the merchant and the various CPD teams to guarantee a high-quality project delivery.
- Develop and execute an appropriate implementation plan for on-boarding, testing, and launch
- Configure the Product suite contracted by the merchant.
- Provide training to a select group of the merchant’s staff.
- Document key learning’s and collaborates with Solution and Technical engineers to streamline the integration and onboarding process
- Ensure transition the configured client to the internal Service Desk team and mentor its staff so they can provide full support to the client.
- Analyze and produce statistics and management reports for the leadership team
Education, skills, and experience
- Hands-on experience (1-5 years) and understanding of the eCommerce payment ecosystem and various roles/players (Payment Service Providers, payment schemes, etc.).
- Excellent communication skills whereby fluent English (written and oral) is a must.
- Coordination of end-to-end technical implementation of e-commerce payment products
- Expertise in credit card and international alternative payment solutions
- Expertise in PCI compliance and latest card schemes mandates
- Ability to manage simultaneously multiple projects and client relationships
- Knowledge of Internet and payments API related technologies including JSON, XML, HTML, CSS, and JavaScript
- Strong SQL knowledge
- Former experience in programming tools, including .NET and Java
Company Introduction
https://polyglots.io">Polyglots is a young and innovative software development agency located in Pune, India. Our expertise is to build highly scalable applications and infrastructure solutions for our partners and budding startups.
We provide end-to-end solutions ranging from cloud architecture to backend services and modern frontend development. We leverage agile methodologies, software life cycle best practices and cutting edge technology to deliver perfect solutions reflecting our passion for software development.
We care about our company culture and invest in people to create the best teams of highly skilled developers.
Job Description
We are looking for a Fullstack Developer who is motivated to combine the art of software design with the skill of programming. Responsibilities will include translation of the business requirements to actual code that will produce a flexible and scalable cloud application. You will guide the team on technical implementations, take an active role on both sides i.e frontend + backend and define how the application works.
Responsibilities
- Develop and design RESTful/GraphQL services and APIs.
- Develop databases, applications, and servers to support websites on the back end.
- Develop visually appealing front end website architecture, including translating designer mock-ups and wireframes into front-end code.
- Design user interactions on web pages
- Stay up to date of developments in web applications and programming languages
- Strategize organizational direction on emerging technology platforms and communicate the effectiveness to executive stakeholders
- Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when architecting solutions.
Skills And Qualifications
- Proficiency in Java along with Spring Boot.
- Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
- Familiarity with JavaScript frameworks such as Angular, React or VueJS.
- Familiarity with database technology such as Postgres, MySQL, Oracle and MongoDB.
- Well versed with Data Structures and common Design Patterns.
- Strong organizational and project management skills.
- Excellent verbal communication skills.
- Good problem solving skills.
- Attention to detail.
We are looking for applicants with a strong background in Analytics and Data mining (Web, Social and Big data), Machine Learning and Pattern Recognition, Natural Language Processing and Computational Linguistics, Statistical Modelling and Inferencing, Information Retrieval, Large Scale Distributed Systems and Cloud Computing, Econometrics and Quantitative Marketing, Applied Game Theory and Mechanism Design, Operations Research and Optimization, Human Computer Interaction and Information Visualization. Applicants with a background in other quantitative areas are also encouraged to apply.
We are looking for someone who can create and implement AI solutions. If you have built a product like IBM WATSON in the past and not just used WATSON to build applications, this could be the perfect role for you.
All successful candidates are expected to dive deep into problem areas of Zycus’ interest and invent technology solutions to not only advance the current products, but also to generate new product options that can strategically advantage the organization.
Skills:
- Experience in predictive modelling and predictive software development
- Skilled in Java, C++, Perl/Python (or similar scripting language)
- Experience in using R, Matlab, or any other statistical software
- Experience in mentoring junior team members, and guiding them on machine learning and data modelling applications
- Strong communication and data presentation skills
- Classification (svm, decision tree, random forest, neural network)
- Regression (linear, polynomial, logistic, etc)
- Classical Optimization(gradient descent, newton raphson, etc)
- Graph theory (network analytics)
- Heuristic optimisation (genetic algorithm, swarm theory)
- Deep learning (lstm, convolutional nn, recurrent nn)
Must Have:
- Experience: 3-9 years
- The ideal candidate must have proven expertise in Artificial Intelligence (including deep learning algorithms), Machine Learning and/or NLP
- The candidate must also have expertise in programming traditional machine learning algorithms, algorithm design & usage
- Preferred experience with large data sets & distributed computing in Hadoop ecosystem
- Fluency with databases















