
Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
Key Responsibilities :
Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
Deal directly with customers, and respond promptly to customer inquiries
Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
Technical Skills – Must Have:
Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
Nice To Have :
Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.
Skills :
Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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• Design: UML, ArchiMate, EA Sparx, MS Visio, Lucid Chart, Figma
• DevSecOps: GitHub Workflows, Helm, Jenkins, CloudBees Flow, uDeploy, Nexus Repo, Site Reliability etc.
• Cloud Technologies: MS Azure, AKS, Azure Event Hub/Grid, Azure Storage, GCP, PCF, AKAMAI, APIGEE or equivalent.
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• Process: Safe Agile, DevOps, TDD and BDD
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• Education: Bachelors/master’s in engineering or equivalent.
• Soft Skills: Communication, Analytical thinking, Problem Solving, Judgement & Decision Making, Planning & Organizing and Teamwork
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- Creating and maintaining system interface diagrams, functional designs, and technical specifications documentation
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Roles & responsibilities:
1. On-boarding senior level hiring across industries for short-term projects based on client requirements.
3. Day to day operational activities like interacting with the clients.
Prerequisites:
1. Excellent" Communication Skills
2. Must have experience in hiring using Naukri, Social media, LinkedIn etc.
3. Ability to work in time bound manner
4. Entrepreneurial DNA
5. Should work autonomously with minimal supervision
6. Strong negotiation skills, ability to keep multiple stakeholders in mind all the time
** Please excuse us if you don't have candidate-search experience.
Basic Qualification
MBA with 1 to 3 years of work experience
Why Should you work with us:
1. An environment where passion and youth combine to deliver a globally relevant platform
2. Personal growth with the company
3. Good-remuneration (depending on the candidate & relevant experience)
4. Performance-based incentive - in addition to the salary
Our offer:
-A salary in line with the market Standard
-Equity in the firm (Up to 0.5%)
-Excellent career growth opportunities with a very fast growing company
Regards,
Sapna



