Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
Key Responsibilities :
Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
Deal directly with customers, and respond promptly to customer inquiries
Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
Technical Skills – Must Have:
Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
Nice To Have :
Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.
Skills :
Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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We are seeking a detail-oriented Payroll Executive to oversee all aspects of payroll management and processing within our organization. The ideal candidate will have strong knowledge and experience in payroll processing, familiarity with the Tally environment, and expertise in statutory compliance including PF, ESIC, PTAX, and other relevant regulations. The Payroll Executive will be responsible for ensuring accurate and timely payroll processing, adherence to statutory requirements, and maintaining comprehensive records.
A Day in Your Life:
● Manage end-to-end payroll processing, including salary calculation and deductions.
● Ensure compliance with PF, ESIC, PTAX, and other statutory regulations.
● Utilize Tally software for payroll processing and reconciliation.
● Prepare and submit monthly/yearly returns and challans.
● Maintain accurate records and assist in financial statement preparation.
We are looking for
A Natural Language Processing (NLP) expert with strong computer science fundamentals and experience in working with deep learning frameworks. You will be working at the cutting edge of NLP and Machine Learning.
Roles and Responsibilities
Work as part of a distributed team to research, build and deploy Machine Learning models for NLP.
Mentor and coach other team members
Evaluate the performance of NLP models and ideate on how they can be improved
Support internal and external NLP-facing APIs
Keep up to date on current research around NLP, Machine Learning and Deep Learning
Mandatory Requirements
Any graduation with at least 2 years of demonstrated experience as a Data Scientist.
Behavioral Skills
Strong analytical and problem-solving capabilities.
Proven ability to multi-task and deliver results within tight time frames
Must have strong verbal and written communication skills
Strong listening skills and eagerness to learn
Strong attention to detail and the ability to work efficiently in a team as well as individually
Hands-on experience with
NLP
Deep Learning
Machine Learning
Python
Bert
• Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support
• Proven experience with Microsoft .NET technologies including, .Net Core, ASP.NET, ADO.NET
• Proficiency in Web API Creation and RESTful services with CRUD Operations(.Net Framework/.Net Core).
• Strong in Jquery/javascrpit/CSS/Bootstrap
• Familiarity with architecture styles/APIs (REST, RPC)
• Knowledge of Design/architectural patterns (e.g. MVC)
• Understanding of Agile methodologies
• Working knowledge of Entity Framework
• Hands on experience of JSON, XML, Web API 2, Entity Framework
• Hands on experience of PostgreSQL/SQL Server or similar databases
• Working knowledge of Angular JS/ React using .net platform is a plus
• Need to be willing to work in a start-up environment
• Ability to work independently and pickup new skills on the go
• Have a good sense of ownership and attitude to solve by extending help to other teams
Senior Oracle Database Administrator
Experience and CTC: 7 to 10 Years (20 LPA- 25 LPA)
Educational Qualification: B.Tech/ MCA
Location: Noida
Notice Period: Immediate to 20 Days
Required Skillsets:
DBA, RAC , RMAN, Perfromance tuning, Backup & recovery, Data guard
Primary Responsibilities
- Oracle database administration and basic understanding of performance Tuning
- Instance tuning, schema management, space management, disaster recovery, data replication, database refresh, and SQL programming and tuning
- Basic Understanding of Oracle RAC
- Basic Understanding of Oracle Data guard
- Understanding of UNIX shell scripting
- Knowledge of upgradation and Migration to higher version
- Should be ready for travel in India and abroad and open for working in any shift
- Good troubleshooting skills required and ability to handle production support
- Sound knowledge of Oracle Database Performance tuning
- Sound knowledge of RMAN backup and recovery procedure
- Ability to work across multiple global sites and working teams is imperative
- Experience with Grid Control, Performance Tuning and Diagnostic packs
- Should have worked on big Oracle development/UAT and production databases
- support across multiple hardware and software platforms including Solaris and AIX, HP-UX, LINUX is desired
- Ability to perform DBA activities that span multiple phases of database application life cycle
- Good understanding of Database performance tuning Oracle 11g & 10g
- Maintain standards and strategies for security, database objects and backup/recovery
- Validate that all physical database designs satisfy business requirements and meet standards to database objects, data integrity, security, performance and recoverability
- Understanding of Operating system like HP-UX, AIX, Solaris, Linux and storage
- Inventory of Best Practices , Automation scripts, SLA and KPI benchmark
- Must be self- motivated and well- organised
• Dotnet, Web Developer
• ASP.NET MVC
• Web API
• SQL Server
• C#
• Javascript
• JQuery
ENGINEERING MANAGER @REBEL FOODS
About Us
We are surrounded by the world's leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status quo as we are building the world's most valuable restaurant company on the internet, superfast.
The opportunity for us is immense due to the exponential growth in the food delivery business worldwide which has helped us build 'The World's Largest Internet Restaurant Company' in the last few years. Rebel Foods current presence in 7 countries (India, Indonesia, UAE, UK, Malaysia, Singapore, Bangladesh) with 15 + brands and 3500+ internet restaurants has been build on a simple system - The Rebel Operating Model.
While for us it is still Day 1, we know we are in the middle of a revolution towards creating never seen before customer-first experiences. We bring you a once-in-a-lifetime opportunity to disrupt the 500-year-old industry with technology at its core.
We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods.
https://jaydeep-barman.medium.com/why-is-rebel-foods-hiring-super-talented-engineers-%20b88586223ebe" target="_blank">link 1
https://jaydeep-barman.medium.com/how-to-build-1000-restaurants-in-24-months-the-rebel-method-%20cb5b0cea4dc8" target="_blank">link 2
https://medium.com/faasos-story/winning-the-last-frontier-for-consumer-internet-5f2a659c43db" target="_blank">link 3
https://medium.com/faasos-story/winning-the-last-frontier-for-consumer-internet-5f2a659c43db" target="_blank">link 4
Engineering History @ Rebel
In order to understand more about the challenges that you might face at Rebel, it’s important that we go back to the inception and get acquainted about our journey to date. From the times when excel sheets served as our POS system at stores having one brand, to our evolution as a company that uses smart kitchens - we have traversed the phone, web, and app channels over time. From being a single brand restaurant, we moved to be a parent company with a dozen restaurant brands under the umbrella, while simultaneously moving our operations from a single kitchen to more than 300 locations across 30 cities in India and in a few international locations. The team of engineers at Rebel has built one of the most unique platforms in the world that can not only help operate a kitchen with multiple brands but also aids in operating business at scale. To give you additional perspective, the team has built more than 40+ products in the last 4.5 years. The innovation spans through technologies like polygon architecture (dynamic delivery radius) for a multi-brand operation from a kitchen, to managing each step of the kitchen ops — queuing, load/prep time, batching of orders, out of the door algorithms; inventory prediction based on consumption data, personal
recommendation engine, deep integration with every aggregator, last-mile delivery app, CRM systems, multiple brand websites and apps, reporting and analytics systems, and more. Everything that was mentioned has been built on a tech stack developed by our Engineers. This enabled us to tackle the massive complexity of a multi-brand operation while keeping all parts of the business supremely efficient and optimized.
Future of Engineering @ Rebel
We are now building Engineering 2.0 at our company. The vision is to make technology the Brain (AI, Machine Learning, analytics to drive every business decision of the company), the Body (robotics led automation at our Kitchens, driving tremendous operational efficiency), and the Mind ( building an AI/ ML-driven virtual personal butler for customers across app, web, and voice, like Netflix of food) at Rebel. This will mean working across technologies and product/engineering teams to build solutions that would be “first - time” in the world. Engineering @ Rebel will break new grounds.
An opportunity to revolutionize the restaurant industry
Here, at Rebel Foods, we are using technology and automation to disrupt the traditional food industry. We are focused on building an operating system for Cloud Kitchens - using the most innovative technologies - to provide the best food experiences for our customers.
You will enjoy working with us, if:
- You are passionate about solving customer problems using people, processes and technology
- You are an engineer at heart, obsessed with high quality software
- You have a flair for good technical and organizational design
- You are unafraid of making bold decisions to eliminate inefficiencies and improving the velocity of software development
- You are an owner and take responsibility for outputs and outcomes
- You are willing to dive deep to solve complex software issues
- You are a teacher and mentor
Our technology ecosystem:
- Languages: Java, Typescript, Javascript, Ruby
- Frameworks and environments: Spring Boot, NodeJS, ExpressJS
- Databases: AWS Aurora MySQL, MongoDB
- Cloud: AWS
- Microservices, Service Oriented Architecture, REST APIs, Caching, Messaging, Logging, Monitoring and Alerting
- CI/CD and DevOps
- Bitbucket, Jira
You will mostly spend time on the following:
- Leading a team of software engineers; owning and developing the roadmap to support your long term vision for the services and conducting tactical execution at the same time
- Hiring, mentoring and coaching your direct reports to be the best they can be, both in their current roles and in their careers
- Liaising with product, business and leadership teams to ensure business priorities are met
- Continuously improving management and engineering processes. Planning, estimating projects and tasks and ensuring software development best practices are being followed
- Working closely with engineers on day to day activities, including writing, reviewing and troubleshooting code
- Owning services, and managing ongoing features, fixes, and daily operations of services
- Teaching and mentoring team members
We’re excited about you if you have:
- At least 15 years of experience in software development, including experience building microservices and distributed systems
- Built and led high performing engineering teams
- Experience working with complex, high traffic, and consumer facing distributed platforms
- Proven engineering knowledge and experience
- The ability to operate at a managerial level as well as diving deep and getting your hands dirty when required
- Experience in establishing software development processes and practices; A track record of good project planning and execution
- Good communication skills, both in person and via the keyboard
- Made decisions that impacted technical design, development and planning for one or more projects / programs that impacted multiple teams or functions.
- Good programming skills in one or more languages: Java, Typescript, Javascript, C#, C++, Python or Ruby
- Experience working in Cloud environments: AWS or Azure or GCP
- Experience building secure, configurable, observable services
- Excellent troubleshooting and problem-solving skills
- The ability to mentor and teach junior and senior engineers
- The ability to collaborate effectively within and across engineering, product and business teams
Technical Skills:
- Enterprise: Java, J2EE, Microservices
- OS: Linux
- Database: Oracle, Postgres
- Networking, Multithreading, Socket programming
- Technologies: Struct, Spring, Spring-boot, Hibernate, Hibernate, Event sourcing
- Worked in RESTFul APIs, security and security-related areas especially where financial transactions are involved
Good to Know: ● Docker ● Jenkins ● CI/CD
Additional requirements:
- Strong work ethics, Disciplined, Value-driven, honest, respectful, honours commitment
- Has startup experience or willing to work in small companies
- Has knowledge/experience on the latest trends and technologies
- Has Github profile with own projects
- Participate in stack overflow, open source etc
- Has their own blog
- Excellent communication skills
- Extraordinary problem-solving skills
- Having standout/unique resume layout/design










