Pendo

Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.

Responsibilities:

• Answer customer questions through our support queue
• Be the voice of the customer to the Product and Engineering organizations
• Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
• Take ownership of pushing cases to resolution, including working with developers
• Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation
• Qualifications (your experience):
• Highly empathetic and passionate about helping others at a moment's notice
• Applied coding knowledge - Front End or API
• Reliable and active team member
• Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
• Conversational fluency in spoken and written English
• 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
• 2+ years of professional experience working in a customer-facing role
• Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)

About the role

Pendo is seeking a Senior Agentforce Revenue Management (ARM) Developer to lead the architectural transformation of our global quote-to-cash systems. You will own the technical strategy for migrating our existing CPQ infrastructure to Agentforce Revenue Management and serve as the primary architect for our revenue systems, ensuring that our pricing, billing, and subscription engines are built for enterprise scale.

Role responsibilities

• Architectural leadership: Lead the end-to-end technical migration from legacy CPQ to ARM, defining the target data model and transformation roadmap.
• ARM/CPQ solution design: Architect scalable pricing procedures and bundle logic for complex global requirements, multi-currency support, and intricate discounting hierarchies.
• Technical governance: Establish best practices for CPQ and ARM development, including configuration standards, documentation requirements, and code reviews.
• Integration architecture: Design and oversee high-performing integrations between ARM, Salesforce Billing, and ERP systems (Zuora) to ensure a single source of truth for revenue data.
• Advanced automation: Develop custom Apex solutions and complex Flows to handle unique business scenarios beyond standard ARM/CPQ capabilities.
• Stakeholder management: Partner with Finance, RevOps, and Sales leadership to translate business strategy into technical revenue configurations.
• Mentorship: Act as a technical mentor for junior and mid-level developers.
• Release management: Oversee deployment of revenue system enhancements using CI/CD tools, ensuring zero downtime for critical sales functions.
• Strategic roadmap: Evaluate new Agentforce and Revenue Cloud features to continuously improve the Pendo sales experience and operational efficiency.

Minimum qualifications

• 7+ years of Salesforce development experience with expert-level proficiency in Apex (Triggers, Classes, Async Apex), LWC, SOQL/SOSL, and Salesforce Flow.
• 5+ years of experience with the Salesforce Quote-to-Cash system, with strong experience in Salesforce CPQ configuration.
• Direct hands-on technical experience with Agentforce Revenue Management (ARM), specifically in architecture and data model transition.
• Proven experience leading a large-scale platform migration (e.g., CPQ to ARM or similar enterprise Quote-to-Cash transformations).
• Expert-level knowledge of the Salesforce CPQ and Revenue Cloud Advanced (ARM) data models and engine.
• Deep experience with the Order-to-Cash lifecycle, including amendments, renewals, and revenue schedules.
• Demonstrated ability to lead technical project teams and manage complex, multi-month implementation timelines.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Ability to work from the office at least 3 days per week.

Preferred qualifications

• Salesforce Certified Revenue Cloud Consultant and Salesforce Certified CPQ Specialist.
• Experience with Agentforce Revenue Management (ARM) / Revenue Cloud Advanced (RCA) early adopter programs.
• Experience integrating Salesforce with Zuora Billing or Zuora Revenue.

About the role

Pendo is looking for a Senior Salesforce Developer to join the GTM Systems team, supporting our Revenue organization by leveraging your deep knowledge of Salesforce development to design both standard and creative solutions and lead technical projects. The ideal candidate takes ownership of complex, high-impact initiatives and thrives in a fast-paced environment.

Role responsibilities

• Custom development: Design, develop, and deploy custom Salesforce solutions using Apex (Triggers, Classes, Async Apex), Visualforce, LWC, and Lightning Aura Components.
• Integrations: Build, maintain, and optimize complex integrations between Salesforce and third-party platforms using REST/SOAP APIs.
• Automation & process optimization: Develop solutions that streamline end-to-end business processes using Salesforce Flow, Process Builder, and custom Apex triggers.
• Solution development: Gather requirements from stakeholders, analyze business processes, and architect scalable technical solutions.
• Data management: Ensure data integrity and accuracy across the Salesforce platform; write and optimize SOQL and SOSL queries.
• Performance optimization: Monitor and optimize Salesforce solutions for performance, ensuring adherence to governor limits and platform best practices.
• Technical leadership & code reviews: Serve as subject matter expert and technical mentor for junior and mid-level developers; lead structured code reviews and drive architectural decisions.
• AI tool utilization & Agentforce: Leverage enterprise AI tools to accelerate development; design, configure, and govern Agentforce AI agents.
• Documentation: Create and maintain technical documentation, system architecture diagrams, process flows, and knowledge base articles.
• Collaboration: Partner with Sales Operations, RevOps, Marketing, Finance, and other stakeholders to translate business requirements into technical solutions.

Minimum qualifications

• 7+ years of Salesforce development experience with expert-level proficiency in Apex (Triggers, Classes, Async Apex), LWC, SOQL/SOSL, and Salesforce Flow.
• Strong understanding of the Salesforce data model, security model, and governance including Profiles, Permission Sets, and Sharing Rules.
• Proven experience building and maintaining complex integrations using REST/SOAP APIs.
• Hands-on experience with Sales Cloud and Service Cloud.
• Experience with Salesforce deployment and release management tools including Change Sets, Git, and CI/CD platforms such as Copado or Gearset.
• Demonstrated ability to lead technical projects, conduct code reviews, and mentor other developers.
• Working knowledge of enterprise AI tools (such as Salesforce Einstein, Microsoft Copilot, or similar).
• Bachelor's degree in Computer Science or related field.
• Ability to work from the office at least 3 days per week.

Preferred qualifications

• Salesforce Platform Developer II certification or higher.
• Experience with Agentforce, including AI agent design, prompt configuration, orchestration, and governance.
• Experience with Salesforce CPQ, Revenue Cloud, or related quote-to-cash tools.
• Experience with middleware/integration platforms (Workato, MuleSoft, Boomi, or similar).
• Experience working in an Agile/Scrum development environment.
• Knowledge of SaaS business models and subscription metrics (MRR, ARR, churn, etc.).
• Additional Salesforce certifications (Administrator, Application Architect, System Architect, etc.) are a plus.

About the role

Pendo is looking for a Salesforce Developer to join the GTM Systems team, supporting our Revenue organization by leveraging your deep knowledge of Salesforce development to design both standard and creative solutions and lead technical projects. The ideal candidate is an analytical thinker and problem solver who thrives in a fast-paced environment and has a strong desire for automation and continuous improvement.

Role responsibilities

• Custom development: Design, develop, and deploy custom Salesforce solutions using Apex (Triggers, Classes, Async Apex), Visualforce, LWC, and Lightning Aura Components.
• Integrations: Build, maintain, and optimize integrations between Salesforce and third-party platforms using REST/SOAP APIs.
• Automation & process optimization: Develop solutions that streamline end-to-end business processes using Salesforce Flow, Process Builder, and custom Apex triggers.
• Solution development: Gather requirements from stakeholders, analyze business processes, and architect scalable technical solutions.
• Data management: Ensure data integrity and accuracy across the Salesforce platform by implementing validation rules, automation, deduplication logic, and synchronization processes.
• Performance optimization: Develop Salesforce solutions with awareness of governor limits and platform best practices.
• Debugging & testing: Write unit tests to maintain adequate code coverage and conduct thorough debugging.
• AI tool utilization & Agentforce: Leverage enterprise AI tools to accelerate development and gain hands-on exposure to Agentforce AI agents.
• Documentation: Create and maintain technical documentation, system architecture diagrams, process flows, and knowledge base articles.
• Collaboration: Partner with Sales Operations, RevOps, Marketing, Finance, and other stakeholders to translate business requirements into technical solutions.

Minimum qualifications

• 4+ years of Salesforce development experience with strong proficiency in Apex (Triggers, Classes, Async Apex), LWC, SOQL/SOSL, and Salesforce Flow.
• Strong understanding of the Salesforce data model, security model, and governance including Profiles, Permission Sets, and Sharing Rules.
• Proven experience building and maintaining integrations using REST/SOAP APIs.
• Familiarity with Sales Cloud and Service Cloud.
• Experience with Salesforce deployment tools including Change Sets and version control.
• Working knowledge of enterprise AI tools (such as Salesforce Einstein, Microsoft Copilot, or similar).
• Bachelor's degree in Computer Science or related field.
• Ability to work from the office at least 3 days per week.

Preferred qualifications

• Salesforce Platform Developer I or Platform Developer II certification.
• Exposure to Agentforce, including AI agent design, prompt configuration, and orchestration.
• Experience with Salesforce CPQ, Revenue Cloud, or related quote-to-cash tools.
• Experience with middleware/integration platforms (Workato, MuleSoft, Boomi, or similar).
• Experience working in an Agile/Scrum development environment.
• Knowledge of SaaS business models and subscription metrics (MRR, ARR, churn, etc.).
• Experience with CI/CD tools (Copado, Gearset, or similar).
• Additional Salesforce certifications (Administrator, Application Architect, etc.) are a plus.

About the Role

Pendo is looking for a Senior Engineering Manager to lead teams building core product capabilities across Analytics, Guides, and Platform services. These are the systems that power how hundreds of millions of end users experience the software.

In this role, you will drive execution against business objectives, direct complex initiatives from kickoff through delivery, and build a team that operates with clarity and focus. You will set clear expectations, delegate effectively, and partner closely with product, design, and senior engineering leadership to keep teams aligned and moving. You default toward action, push teams to deliver value daily, and actively use AI tools as part of how you work.

If you're energized by directing high-impact teams, developing strong engineers, and building a culture where craft and velocity coexist, this role is a great fit.

What You'll Do

Team Leadership & Hiring

• Create an environment where engineers are encouraged to take risks, experiment, and challenge the status quo.
• Lead, mentor, and grow a team of engineers through clear expectations, coaching, and timely feedback.
• Own hiring end-to-end, partnering with recruiting to attract and close top engineering talent.
• Build an inclusive, high-performing team culture grounded in ownership, accountability, and continuous improvement.

Delivery & Execution

• Maintain a high bar for velocity, predictability, and quality.
• Own team execution against product and engineering goals.
• Partner with Product and Design to define roadmaps, scope work, and deliver high-quality outcomes.
• Identify and remove blockers, manage risks, and ensure strong planning and prioritization.

Technical Leadership

• Guide technical direction in partnership with senior engineers and tech leads.
• Shape architecture that drives delivery speed while preserving quality, reliability, and adaptability.

Cross-Functional Collaboration

• Work closely with product, design, infrastructure, and other engineering teams to deliver cohesive customer experiences.
• Align team priorities with broader organizational goals and strategy.

Operational Excellence

• Drive improvements in system reliability, performance, and scalability.
• Establish strong practices around monitoring, incident response, and continuous improvement.

What We're Looking For

• 8+ years of experience in software engineering.
• 3+ years of experience managing and growing engineering teams.
• Proven track record of hiring and building high-performing teams.
• Experience delivering complex, cross-functional initiatives in a product-driven environment.
• Strong technical foundation in backend, distributed systems, or full-stack development.
• Proven ability to lead teams through ambiguity and change while maintaining execution.
• Actively uses AI tools in day-to-day work and helps drive adoption across teams.
• Strong communication, organizational, and stakeholder management skills.

Nice to Have

• Experience working on analytics products, user-facing SaaS platforms, or data-intensive systems.
• Experience managing teams across both frontend and backend domains.
• Familiarity with modern cloud environments and scalable architectures.
• Experience working in distributed teams across multiple time zones.

About the Role

Pendo is looking for a Software Engineer to help build and scale the platform that powers our integrations with enterprise systems such as Salesforce, Slack, Segment, and other partner tools. This team develops the services, APIs, data pipelines, and user interfaces that enable customers to seamlessly connect Pendo into their product and data ecosystems.

In this role, you will primarily focus on building scalable backend systems while also contributing to the frontend experiences that allow customers to configure, manage, and monitor integrations. You’ll collaborate closely with product managers, designers, and infrastructure teams to deliver reliable, high-performance capabilities used by millions of users.

What You'll Do

• Design and build scalable backend services and APIs that power Pendo’s integrations platform.
• Develop and maintain distributed, event-driven data pipelines that process and sync high volumes of behavioral and product analytics data.
• Contribute to frontend applications that allow customers to configure, manage, and monitor integrations and data workflows.
• Lead technical initiatives from design through implementation, testing, and production rollout.
• Integrate with third-party APIs and enterprise platforms using technologies such as REST, webhooks, and OAuth.
• Collaborate with product, design, infrastructure, and partner teams to translate business needs into high-quality technical solutions.
• Use modern development workflows and AI-powered tools to improve developer productivity and streamline engineering processes.
• Participate in design reviews and promote best practices in testing, observability, performance, and system reliability.
• Contribute to improving platform scalability, availability, and operational excellence.

What We're Looking For

• Experience building backend services, APIs, or distributed systems.
• Experience developing modern web applications using frameworks such as Vue, React, or Angular.
• Strong proficiency in at least one backend language such as Go, Java, Python, or C++.
• Experience working with cloud infrastructure such as AWS or GCP.
• Familiarity with distributed systems, event-driven architectures, or high-throughput data pipelines.
• Experience writing and maintaining unit, integration, and end-to-end tests.
• Strong collaboration and communication skills.

Nice to Have

• Experience building integration platforms or working with third-party APIs.
• Familiarity with authentication models such as OAuth and enterprise SaaS integrations.
• Experience working with analytics or behavioral event data.
• Experience leveraging AI-assisted development tools or working with modern AI workflows.

Technologies We Use

• Frontend: Vue, Vuex, React, Angular, Highcharts, Jest, Cypress
• Backend: Go, Java, Python, C++
• Cloud & Data: AWS, GCP, Redis, Pub/Sub, SQL/NoSQL
• AI / ML: GenAI, LLMs, LangChain, MLOps