Pendo

Overview

Pendo is seeking a Senior Quality Engineer to join our Business Systems team in Pune, focused on ensuring quality and reliability across our business systems ecosystem. This role goes beyond traditional Salesforce QA. You’ll be responsible for designing and automating end-to-end testing across a multi-system landscape including Salesforce, Workday, Zuora, and other critical platforms.

You will play a key role in building scalable, automated QA processes using Copado, enabling high-confidence releases across integrated systems. We’re looking for someone who is AI-curious and proactive about leveraging AI tools to accelerate QA workflows, improve test coverage, and reduce manual effort.

Responsibilities

• Own end-to-end QA strategy and execution across business systems, including Salesforce, Workday, Zuora, and related integrations
• Design, build, and maintain automated test suites using Copado Robotic Testing (CRT) and other automation frameworks
• Develop integration and cross-system test scenarios that validate workflows spanning multiple platforms (e.g., quote-to-cash, employee lifecycle, billing flows)
• Ensure automated tests are data-resilient and environment-agnostic, supporting seamless promotion across dev, QA, staging, and production
• Integrate automated tests into Copado pipelines and Quality Gates to enforce release quality and prevent regressions
• Leverage AI tools and techniques to accelerate test creation, improve defect detection, and optimize QA workflows
• Collaborate with engineering, business systems analysts, and stakeholders to define test coverage aligned to business processes, not just individual systems
• Perform functional, regression, and UAT testing with a strong emphasis on automation over manual effort
• Create and manage test data strategies, including validation via SOQL and system-specific queries/APIs
• Identify, log, and track defects across systems, working closely with teams to drive resolution
• Continuously improve QA processes, tooling, automation coverage, and AI-driven efficiencies across the IT ecosystem

Required Qualifications

• 3–6+ years of QA experience with a strong focus on test automation
• Hands-on experience with Copado, especially Copado Robotic Testing (CRT) and Quality Gates
• Experience testing Salesforce (Sales Cloud, Service Cloud, CPQ, or similar)
• Experience working with integrated enterprise systems (e.g., Workday, Zuora, NetSuite, or similar platforms)
• Demonstrated interest in or experience with using AI tools to improve productivity, automation, or testing workflows
• Strong understanding of end-to-end business workflows and how data flows across systems
• Familiarity with API testing, integration testing, and data validation techniques
• Experience working in Agile/Scrum environments
• Proficiency in SQL/SOQL or similar query languages for validation and debugging
• Experience with defect tracking and test management tools (e.g., JIRA, TestRail, or similar)

Preferred Qualifications

• Hands-on experience applying AI in QA contexts (e.g., test generation, intelligent test maintenance, anomaly detection, or workflow automation)
• Experience with quote-to-cash, billing, or HR systems workflows
• Exposure to CI/CD pipelines and DevOps practices in enterprise SaaS environments
• Experience with additional test automation tools (e.g., Selenium, Copado, Tricentis)
• Understanding of data migration and environment management challenges

What Success Looks Like

• You enable high-confidence, low-risk releases across a complex system landscape
• You reduce manual QA effort by building scalable, reusable automation
• You proactively use AI to accelerate testing, increase coverage, and reduce repetitive work
• You catch cross-system defects early, before they impact production
• You help shift QA from a bottleneck to a release accelerator

About the Role

We’re looking for a Workday Engineer to own and evolve our Workday platform from our Pune, India office. This is a new, high-impact role—you’ll be the primary technical expert responsible for the full integration and configuration lifecycle across HCM, Payroll, Time Tracking, Benefits, Compensation, and Financials.

You’ll transition our Workday operations from a contractor-supported model to dedicated in-house ownership, inheriting a portfolio of integrations and expanding from there. This isn’t just a build role; you’ll own production operations, monitor system health, triage issues, manage semi-annual Workday releases, and continuously improve how our systems talk to each other.

In a sub-1,000-person organization, you won’t be buried in a large team—you’ll have outsized visibility, direct access to stakeholders across HR, Finance, and IT, and the autonomy to shape how Workday works for the business.

What You'll Do

Integration Development & Architecture

• Design, develop, test, and deploy inbound and outbound integrations using Workday Studio, EIBs, Core Connectors, Cloud Connectors, and Web Services (SOAP/REST).
• Build and maintain integrations between Workday and third-party systems across HR, Payroll, Benefits, and Finance using Workato as the primary middleware layer.
• Develop Workday Extend applications and Orchestrations to automate complex, multi-step business processes that go beyond standard configuration.
• Create and maintain custom reports (Advanced, Composite, Matrix) and calculated fields to support integration logic, business reporting, and downstream data needs.
• Author and maintain XSLT/Document Transformations for data format conversion across integration endpoints.

Production Operations & Support

• Own day-to-day production monitoring: scheduled job health, integration error triage, and data validation for all Workday integration points.
• Serve as the go-to technical resource for integration-related incidents, performing root cause analysis and implementing permanent fixes.
• Manage the semi-annual Workday release cycle—review release notes, regression test impacted integrations and configurations, and coordinate with stakeholders on adoption of new features.
• Maintain integration documentation including technical specifications, data mappings, error-handling procedures, and runbooks.

Cross-Functional Collaboration

• Partner with HR, Payroll, Benefits, Finance, and IT stakeholders to translate business requirements into scalable technical solutions.
• Evaluate new Workday features, Extend capabilities, and Community-driven solutions that could improve efficiency or reduce manual effort.
• Advise on integration architecture decisions, data flow design, and security best practices as the organization’s Workday footprint grows.
• Collaborate with US-based teams across time zones; this role requires flexibility for 3–4 hours of overlap with US Eastern hours (typically an adjusted evening schedule a few days per week).

What You Bring

Required

• 5+ years of hands-on Workday technical experience, with deep proficiency in Workday Studio, EIBs, Core Connectors, Cloud Connectors, XSLT/XML/xPath, and Workato (or similar middleware such as MuleSoft or Boomi).
• Experience building integrations across multiple Workday modules: HCM, Payroll, Time Tracking, Benefits, Compensation, and/or Financials.
• Strong experience with API-based integrations, including building and consuming RESTful APIs and Workday Web Services (SOAP/WWS), with familiarity with authentication protocols (OAuth 2.0, WS-Security) and payload design (JSON/XML).
• Solid understanding of the Workday data model, security architecture (security groups, domains, business process policies), and tenant management.
• Experience with the Workday release management process, including regression testing and feature evaluation.
• Proven ability to own production support—comfortable monitoring integration health, diagnosing failures, and resolving issues independently.
• Strong documentation practices (technical specs, data flow diagrams, runbooks) and excellent communication skills with both technical and non-technical stakeholders across time zones.

Preferred

• Workday Pro certification in Integrations, Studio, or one or more functional modules (HCM, Payroll, Benefits, Financials).
• Experience with Workday Extend and Orchestrations.
• Exposure to BIRT reporting or Workforce Management Systems.
• Background working in a smaller organization (<1,000 employees) where you were the primary or sole Workday technical resource.
• Familiarity with agile/scrum methodologies and tools like Jira, Zendesk, etc.

Why This Role Stands Out

• Ownership: You're not a cog in a large shared services team. You'll be the Workday technical authority for the organization.
• Breadth: Full-module coverage (HCM & Financials) means broad exposure and accelerated skill development.
• Impact: In a smaller org, your work directly shapes how the business operates — every integration you build is felt across the company.
• Growth: As the first dedicated Workday Engineer, you'll have the opportunity to define standards, build the practice, and potentially grow the team over time.

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.

Responsibilities:

• Answer customer questions through our support queue
• Be the voice of the customer to the Product and Engineering organizations
• Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
• Take ownership of pushing cases to resolution, including working with developers
• Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation
• Qualifications (your experience):
• Highly empathetic and passionate about helping others at a moment's notice
• Applied coding knowledge - Front End or API
• Reliable and active team member
• Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
• Conversational fluency in spoken and written English
• 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
• 2+ years of professional experience working in a customer-facing role
• Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)

About the Role

Pendo is looking for a Staff Software Engineer to lead teams building core product capabilities across Analytics, Guides, and Platform services. These are the systems that power how hundreds of millions of end users experience the software.

In this role, you will drive execution against business objectives, direct complex initiatives from kickoff through delivery, and build a team that operates with clarity and focus. You will set clear expectations, delegate effectively, and partner closely with product, design, and senior engineering leadership to keep teams aligned and moving. You default toward action, push teams to deliver value daily, and actively use AI tools as part of how you work.

If you're energized by directing high-impact teams, developing strong engineers, and building a culture where craft and velocity coexist, this role is a great fit.

What You'll Do

Team Leadership & Hiring

• Create an environment where engineers are encouraged to take risks, experiment, and challenge the status quo.
• Lead, mentor, and grow a team of engineers through clear expectations, coaching, and timely feedback.
• Own hiring end-to-end, partnering with recruiting to attract and close top engineering talent.
• Build an inclusive, high-performing team culture grounded in ownership, accountability, and continuous improvement.

Delivery & Execution

• Maintain a high bar for velocity, predictability, and quality.
• Own team execution against product and engineering goals.
• Partner with Product and Design to define roadmaps, scope work, and deliver high-quality outcomes.
• Identify and remove blockers, manage risks, and ensure strong planning and prioritization.

Cross-Functional Collaboration

• Work closely with product, design, infrastructure, and other engineering teams to deliver cohesive customer experiences.
• Align team priorities with broader organizational goals and strategy.

Operational Excellence

• Drive improvements in system reliability, performance, and scalability.
• Establish strong practices around monitoring, incident response, and continuous improvement.

What We're Looking For

• 8+ years of experience in software engineering.
• 3+ years of experience managing and growing engineering teams.
• Proven track record of hiring and building high-performing teams.
• Experience delivering complex, cross-functional initiatives in a product-driven environment.
• Strong technical foundation in backend, distributed systems, or full-stack development.
• Proven ability to lead teams through ambiguity and change while maintaining execution.
• Actively uses AI tools in day-to-day work and helps drive adoption across teams.
• Strong communication, organizational, and stakeholder management skills.

Nice to Have

• Experience working on analytics products, user-facing SaaS platforms, or data-intensive systems.
• Experience managing teams across both frontend and backend domains.
• Familiarity with modern cloud environments and scalable architectures.
• Experience working in distributed teams across multiple time zones.

About the Role

Pendo is looking for a Software Engineer to help build and scale the platform that powers our integrations with enterprise systems such as Salesforce, Slack, Segment, and other partner tools. This team develops the services, APIs, data pipelines, and user interfaces that enable customers to seamlessly connect Pendo into their product and data ecosystems.

In this role, you will primarily focus on building scalable backend systems while also contributing to the frontend experiences that allow customers to configure, manage, and monitor integrations. You’ll collaborate closely with product managers, designers, and infrastructure teams to deliver reliable, high-performance capabilities used by millions of users.

What You'll Do

• Design and build scalable backend services and APIs that power Pendo’s integrations platform.
• Develop and maintain distributed, event-driven data pipelines that process and sync high volumes of behavioral and product analytics data.
• Contribute to frontend applications that allow customers to configure, manage, and monitor integrations and data workflows.
• Lead technical initiatives from design through implementation, testing, and production rollout.
• Integrate with third-party APIs and enterprise platforms using technologies such as REST, webhooks, and OAuth.
• Collaborate with product, design, infrastructure, and partner teams to translate business needs into high-quality technical solutions.
• Use modern development workflows and AI-powered tools to improve developer productivity and streamline engineering processes.
• Participate in design reviews and promote best practices in testing, observability, performance, and system reliability.
• Contribute to improving platform scalability, availability, and operational excellence.

What We're Looking For

• Experience building backend services, APIs, or distributed systems.
• Experience developing modern web applications using frameworks such as Vue, React, or Angular.
• Strong proficiency in at least one backend language such as Go, Java, Python, or C++.
• Experience working with cloud infrastructure such as AWS or GCP.
• Familiarity with distributed systems, event-driven architectures, or high-throughput data pipelines.
• Experience writing and maintaining unit, integration, and end-to-end tests.
• Strong collaboration and communication skills.

Nice to Have

• Experience building integration platforms or working with third-party APIs.
• Familiarity with authentication models such as OAuth and enterprise SaaS integrations.
• Experience working with analytics or behavioral event data.
• Experience leveraging AI-assisted development tools or working with modern AI workflows.

Technologies We Use

• Frontend: Vue, Vuex, React, Angular, Highcharts, Jest, Cypress
• Backend: Go, Java, Python, C++
• Cloud & Data: AWS, GCP, Redis, Pub/Sub, SQL/NoSQL
• AI / ML: GenAI, LLMs, LangChain, MLOps