PRODUCT SUPPORT EXECUTIVE
ABOUT US
Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments.
We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.
Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; and our Development Center is located out of Gurugram, India.
ORGANIZATION’S GROWTH PLAN
Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing.
We are on a mission to enable 35 million unbanked & under-served people, access financial services by the end of 2026.
Position Overview
We are looking for an experienced Product Support Executive skilled in handling B2B product queries and complaints. Strong communication and active listening abilities, with a solution-oriented approach. Proficient in Excel, with a focus on meeting TAT requirements and ensuring timely resolution
Core Responsibilities
- Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
- Contribute ideas to resolve customer problems to improve productivity.
- Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Actively listen to the concerns with a Solution-oriented approach.
- Manage transactions over CRM.
Key Requirements
- 0 - 2 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
- Smart Freshers good with Communication skills can apply.
- Active Listener.
- Must be proficient in any of the above mentioned languages along with English.
- TAT oriented approach.
- Good working knowledge with Microsoft Excel or Microsoft Suite.
- Excellent communication and interpersonal skills.
What We Offer
- Opportunity to shape the future of unsecured lending in emerging markets
- Competitive compensation package
- Professional development and growth opportunities
- Collaborative, innovation-focused work environment
- Comprehensive health and wellness benefit
Location & Work Model
- Immediate joining possible
- Work From Office only
- Based in Gurugram, Sector 65
Shubham Vishwakarma
Full Stack Developer - Averlon
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Full Stack Developer - Averlon