Customer Support executive

Description of Role

• We are looking for an enthusiastic analytically minded data driven BI Consultant/Developer role in Mumbai based Data & Analytics team
• The Business Intelligence consultant/developer is a member of the analytics team whose focus is to provide hands-on consulting and
• · Understand and document the reporting business requirements, processes and workflows developing both written and visual depictions of requirements and process flows.
• · Work closely with BI product manager & lead dashboard design and information presentation ideation meetings with business stakeholders. 
• Works extensively in Tableau Desktop, MS Power BI designing and building highly customized dashboards to provide stunning visual anal build assets like datasets, reports and dashboards using tools like Tableau, Powerbi & dataiku for internal customers within investment (Performance, Marketing, Sales etc.)

Key responsibilities

• · Builds Tableau/Power BI Data Models utilizing best practices, ensures data accuracy and ability to blend with other certified data sources.
• · Understand Analytics & Business Intelligence framework and partner with Analytics Technology & Enterprise reporting Technology team to build & deploy reports and dashboards.
• · Evaluate data sources and technology options, recommend appropriate solutions.
• · Build and maintain a reporting data dictionary and data lineage.
• · Perform data analysis, data mapping, and develop ad hoc queries.
• · Write SQL queries, stored procedures, and scripts, ETL jobs.
• · Perform QA testing of developed deliverables and assist with User Acceptance Testing
• · Manage the prioritization, logging and tracking of user related issues, defects, enhancements, and work requests.

Experience and Skills

• · Analytic and data driven mindset with a finesse to build dashboards that tell a story.
• · Strong communication skills, interacting effectively with quantitative colleagues as well as less technical audiences.       
• · Minimum of 5 years of proven experience creating Dashboards, Reports and Visualizations with interactive capabilities.
• · Minimum of 5 years’ experience in business/data analysis and data preparation
• · Minimum 2 years of experience in working with big data & building data apps using Python.
• · Broad industry knowledge of investment management a plus
• · Excellent verbal and writing skills in English.
• · Excellent time management and ability to work under pressure to meet tight deadlines.
• · Maintain a strong commitment to quality. 

Years of Experience:3-7 Years
Notice:Immediate joiners
What are we looking for?

• BTech, MTech in Computer Science or a related technical discipline (or equivalent). Or high technical acumen and rich technical experience.

• Experience of 3-7 years building Android Applications.
• Strong expertise on building consumer-facing Android Apps with either Java or Kotlin, with strong programming constructs.

• Worked on building two or more Android apps
• Experience of managing E2E life cycle of Android Apps including play store deployments and post-deployment support.

• Experience of working with ReactNative would be a plus.
• The ability to independently lead problem-solving and build elegant, maintainable solutions to complex problems.

• Experience mentoring junior engineers
• Prior experience in working with Agile software methodologies ( Scrum, Kanban), TDD and Continuous  

   Intégration(CI/CD) a plus.

• Track record of building and delivering mission critical, 24x7 production software systems

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk03zmf?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk03zmf?source=

LogiNext is looking for an ambitious and committed specialist in Lead Generation who can do what it takes to succeed. You will identify business opportunities and generate interest among the key players. You will develop new prospects and build a great sales pipeline.

You have experience in generating leads and expanding the customer database in a product organization. You are a master in striking an engaging conversation with senior executives and attracting their attention towards the product value.

Responsibilities

Identify prospective clients and build a strong sales pipeline for the Sales Managers via cold - calling, out-bound leads, email communications, LinkedIn, referrals and other direct marketing methods Find unique ways to attract the attention of C-level executives of retail, FMCG, transportation, courier, manufacturing and e-commerce companies across Asia and North America to influence them to use LogiNext Product suite Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal Communicate status on a daily, weekly and monthly basis via phone and emails in accordance with the strategic plan and goal as developed by the Sales Head Log and record each-and-every outreach made, in CRM, producing regular activity reports as requested by Sales Head Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward corporate objectives

Requirements

Bachelor’s degree or equivalent in the field of computer science, information technology, mathematics or similar domains 2-3 years of experience in lead nurturing, lead generation and appointment setting Possessing good understanding of sales cycle, with a proven track record in a product organization Good working knowledge of enterprise technology and SaaS market Ability to take ownership, must work well individually or as a team member and to prosper in a fast-accelerating sales environment Knowledge of using CRM would be an added advantage Excellent selling skills, presentation skills, verbal and written communication skills and time management skills are essential Comfortable working in US shift All in all, someone who loves talking, engaging and selling round the clock

Purpose of Job:
We are looking for an exceptionally talented senior data engineer who has exposure in implementing AWS services to build data pipelines, api
integration and designing data warehouse.

Job Responsibilities:
• Total 4+ years of experience as a Data Engineer
• Have minimum 3 years of AWS Cloud experience.
• Well versed in languages such as Python, PySpark, SQL, NodeJS etc
• Has extensive experience in Spark ecosystem and has
worked on both real time and batch processing
• Have experience in AWS Glue, EMR, DMS, Lambda, S3, DynamoDB, Step functions, Airflow, RDS, Aurora etc.
• Experience with modern Database systems such as
Redshift, Presto, Hive etc.
• Worked on building data lakes in the past on S3 or
Apache Hudi • Solid understanding of Data Warehousing Concepts
• Good to have experience on tools such as Kafka or Kinesis
• Good to have AWS Developer Associate or Solutions Architect Associate Certification

Qualifications:
At least a bachelor’s degree in Science, Engineering, Applied
Mathematics. Other Requirements: Learning Attitude, Ownership skills

Job Purpose Having quick turnaround and increased test coverage is the need of the hour; hence the increased emphasis on automation testing across projects. Publicis Sapient is looking for automation experts who in addition to the expertise in the tools and techniques also have the knack to understand the business needs, ROI and accordingly create the automation strategy. Assures consistent quality of Software Applications production by developing and enforcing robust Automated Software QE strategy, practices, and processes, providing documentation and managing people. They collaborate the with the project, business and (QE) teams, to develop detailed automated scripts, test frameworks to make the overall system more effective and efficient for our clients. Responsible for the overall quality of the project through effective QE leadership and management to ensure that all deliverables in terms of time, price and quality are met. This individual must have a proven track record of success building, leading, and managing a functional and technical QE team with a strong sense of quality ownership. This is a hands-on job that requires strategic thinking and planning to provide leadership and expertise throughout the entire QA lifecycle, ensuring the success of the team's manual and automation efforts in an agile working environment. Experience Required: 4-9.5 years Role: Senior Quality Engineer Education: Full time Bachelor’s/Master’s engineering degree Role Requirements Technical skills: Must Haves • Experience with QE for distributed, highly scalable systems • Good understanding of OOPS concepts and strong programming skills in Java, Groovy or JavaScript • Hands on experience of working with at least one of GUI based test automation tools for desktop and/or mobile automation. Experience on multiple tools will be added advantage • Proficient in writing SQL queries • Familiarity with process of test automation tool selection & test approach • Experience in designing and development of automation framework and creation of scripts using best industry practices such as Page object model • Integrate test suites into the test management system and custom test harness • Familiar with implementation of design patterns, modularization, and user libraries for framework creation • Can mentor team as well as has short learning curve for new technology • Understands all aspects of Quality Engineering • Understanding of SOAP and REST principles • Thorough understanding of microservices architecture • In-depth hands-on experience of working with at least one API testing tool like RestAssured, SOAP UI, NodeJS • Hands-on experience working with Postman or similar tool • Hands-on experience in parsing complex JSON & XML and data validation using serialization techniques like POJO classes or similar • Hands-on experience in performing Request and Response Schema validation, Response codes and exceptions • Good Understanding of BDD, TDD methodologies and tools like Cucumber, TestNG, Junit or similar. • Experience in defining API E2E testing strategy, designing and development of API automation framework • Working experience on build tools Maven / Gradle, Git etc. • Experience in creating test pipeline – CI/CD Preferred: (Mostly for people being hired at the Senior Associate Career Stage) • Possess domain knowledge to identify issues across those domains, understand their impact, and drive resolution [(familiar / expert in domains like retail banking, automobile, insurance, betting, food-markets, hotel industry, healthcare) • Used /Exposure to automation tool for automating mobile applications • Used /Exposure to automation tool for non-functional testing • To setup test environment for execution on cloud environments such as Sauce labs, browser stack • Knowledge of new tools (open source & licensed) in the automation world and have the knack to explore them and keep abreast with the latest tools in the market • Expertise in creating test automation frameworks, implementing and maintaining them on a project Experience in the modern agile practices such as BDD/Cucumber , Devops • Knowledge and experience in service virtualization and tools like CA Lisa • Hands-on knowledge of setting up PACT Broker and writing PACT tests is desirable • Experience in test management tools like Xray & Zephyr and integration of test framework with these tools • Understanding of commonly used software design patterns like Builder, Factory, Singleton and Façade. Test Management: Must Haves • Able to estimate for low and medium complexity applications and have used at least one of the estimation techniques. • Able to handle/oversight a small team ranging from 2 -5 people and can guide them during the complete SDLC cycle starting from test case creation till test closure activities • Well-versed with the most of the activities in defect management process, can define/enhance the defect documentation and TAR lifecycle process independently • Have expertise to enforce/adhere defect or other processes in the team Preferred (Mostly for people being hired at the Senior Associate Career Stage) • Mentored or coached at least one person • Can define Automation Test strategy and test plan for low and medium complexity applications taking into account the business needs, ROI etc. • Able to maintain and report test coverage matrix • Able to identify device coverage for the application in question. • Can devise regression testing approach Soft Skills: • Possess excellent Communication skills (written, verbal both formal & informal) • Helps to create a positive, collaborative working environment for the team. • Quick grasping and flexibility to adapt to new technologies/processes • Ability to multi-task under pressure and work independently with minimal supervision. i.e. Ability to prioritize when under pressure • Efficiently makes tough decisions and communicates them effectively. • Independently manages operational level client meetings. Develops strong relationships with appropriate client stakeholders. Acts as the primary POC/facilitator for planned (regular) client meetings. Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.)

We are looking for a .Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.

In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and an excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we'd like to meet you.

Your goal will be to work with internal teams to design, develop and maintain software.

Responsibilities

• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support
• Producing code using .NET languages (C#, VB . NET)
• Upgrading, configuring and debugging existing systems
• Providing technical support for web, desktop or mobile applications

Requirements and skills

• Proven experience as a .NET Developer or Application Developer
• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Excellent troubleshooting and communication skills
• Attention to detail
• BSc/BA in Computer Science, Engineering or a related field.

About BiteSpeed

Hey there! We are a seed funded SaaS startup on a mission to help ecommerce brands embrace conversational commerce as the future of selling online.

We're starting by building the tools for any ecommerce brand to be able to sell and engage with their customers on chat apps like Whatsapp, FB Messenger.

💡 Read more about our mission and the story of commerce here!

Within 2 years of launch, we have 1500+ e-commerce brands across 50+ countries using our product (pretty cool right?).

Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 180 odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).

Learn more about our investors here -

BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge

D2C Enabler BiteSpeed Raises Funds From Sequoia's Surge, CRED's Kunal Shah, Others [Funding alert] BiteSpeed raises $275K in seed round led by Whiteboard Capital

About the team

BiteSpeed started out in the dorm rooms of BITS Pilani when we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.

We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.

So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).

We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.

About the role

We’re looking for a Technical Lead to join our founding team and lead our product development. If you’re someone who thrives on high ownership, can figure stuff out on your own and wants to be part of the zero-to-one journey, this might be for you.

Years of experience: 4-10

What you’ll do
 We’re at 10M requests per day, you’ll take us to 100M requests per day.

• Designing for scale: We have complex systems working overtime with a lot of moving pieces. It’s just going to get worse. We need to reimagine scalable & reusable LEGOs 🧩;
• Setup DevOps: Rome was not built without discipline, and we’re not aiming for anything less. We’ve got a lot of ground to cover and we need your help 🛠;
• Building the dream team: We need a Phil Jackson to get us a Rodman for our defence. A Dhoni to make our Rohit open. It’s going to be tough finding the right people and tougher putting them to the right work ;
• Prioritise and delegate tasks: What tech debt to fix while also building for current business requirements? How to get it all done in time using limited resources? 🧐;
• And after all of it of-course, be ready to jam to this every time we push to prod - https://www.youtube.com/watch?v=h9QNUcrjtOs🔥;

Salary and Location

Expected CTC: 40-60LPA + Generous equity (ESOPs) Location: Remote

Work as a member of a team responsible for developing a HIPAA compliant secure care coordination platform in accordance with established processes. You will apply your knowledge of building scalable, distributed applications and have the opportunity to work with new technologies & frameworks such as Spring Cloud Netflix, AWS, Azure, NoSQL DB.

Essential Functions include but are not limited to the following. 

You will be expected to:

• Contribute to all phases in the software lifecycle – requirements analysis, solution design, development, and deployment
• Maintain high quality standards for the work undertaken and be responsible for the quality of deliverables
• Ensure assigned projects are developed in accordance with established engineering processes, adhering to scope, schedule constraints and agile project plans
• Guide/mentor the less experienced team members
• Participate in code reviews
• Work effectively as part of a distributed team
• Document the features worked by him/her

Key technical expertise areas expected for this role:

Strong programming skills in Java 8(+) with clear understanding of Object-Oriented and Functional programming. 

• Experience on REST API Programming based on a Microservices Architecture
• Good Understanding of Databases (MySQL & Mongo) and proficiency in database schema designing & writing efficient SQL Queries 
• Strong troubleshooting skills
• Demonstrable ability to learn new programming languages and frameworks quickly
• Experience with distributed systems with specific focus on security and scalability
• Experience with modern cloud technologies such as AWS or Azure

Additional areas that would add value:

• Spring Cloud 
• Experience working with AES 256 based encryption algorithms
• Strong understanding of Design Patterns & their application in system design
• Using DevOps & Infrastructure tooling such as GoCD/Jenkins, Git
• Experience working on  projects, preferably in the healthcare domain
• Experience working with Virtualization and Containerization technologies including Docker, Kubernetes.
• Automated Unit/Integration testing
• Experience working with Linux and Shell scripting 
• Frontend web development with JavaScript frameworks like AngularJS
• Test Driven & Behavior Driven Development
• Experience working in Agile Scrum/Kanban methodologies

Education and Experience:

• Bachelors or Master’s in Computer Science or related fields.
• 5+ years of experience