Customer Support executive

Job Summary:

We are seeking an experienced Tableau Server Administrator to manage, maintain, and optimize our multi-node, on-premise Tableau Server environment. The ideal candidate will have strong expertise in Tableau Server architecture, installation, upgrades, and troubleshooting, as well as ensuring its scalability, performance, and security. This role will also involve collaboration with business intelligence teams to support Tableau dashboards and workflows.

Key Responsibilities:

Tableau Server Installation & Configuration:

1. Manage multi-node, on-premise Tableau Server deployment and configuration.
2. Install and upgrade Tableau Server across environments (Development, QA, Production).
3. Configure and maintain Tableau Server processes, services, and configurations for optimal performance.

Performance Monitoring & Optimization:

1. Monitor server performance, disk space, and log files to ensure availability and efficiency.
2. Conduct capacity planning and fine-tune server resources (e.g., CPU, RAM, and disk utilization) to support increasing workloads.
3. Optimize Tableau extracts, data connections, and server processes for improved speed and efficiency.

User Management & Security:

1. Manage user accounts, groups, roles, and permissions in Tableau Server.
2. Implement and enforce security protocols for data, content, and access controls.
3. Collaborate with IT teams to ensure compliance with organizational security policies.

Troubleshooting & Issue Resolution:

1. Diagnose and resolve Tableau Server-related issues, including downtime, errors, and performance bottlenecks.
2. Work with Tableau Support to address critical incidents and escalations.

Automation & Scripting:

1. Automate administrative tasks using Tableau Server Command Line (tabcmd) and REST APIs.
2. Schedule and monitor Tableau extract refreshes, subscriptions, and workflows.

Collaboration with Stakeholders:

1. Work closely with BI developers, data engineers, and analysts to support Tableau content publishing and troubleshooting.
2. Assist in creating governance standards for Tableau content and server usage.

Data Connectivity & Integration:

1. Maintain and troubleshoot Tableau Server connections to various data sources, such as SQL databases, flat files, and APIs.
2. Collaborate with data teams to ensure high availability and data accuracy.

Upgrades, Patches & Backups:

1. Plan and execute Tableau Server upgrades, patches, and backups with minimal disruption to operations.
2. Implement disaster recovery plans and strategies for Tableau Server.

Documentation & Reporting:

1. Maintain detailed documentation for server configurations, upgrade logs, and processes.
2. Create usage reports, server activity logs, and audit trails for stakeholders.

Required Skills & Qualifications:

Technical Expertise:

• Strong experience with Tableau Server administration in a multi-node, on-premise environment.
• Proficiency in Tableau Desktop, Tableau Prep, and Tableau Server tools (tabcmd, TSM, REST API).
• Knowledge of Windows Server/Linux administration and networking concepts.
• Familiarity with scripting languages (Python, PowerShell, or Bash) for automation.

Database & Data Integration Skills:

• Experience with relational databases like SQL Server, PostgreSQL, Oracle, or MySQL.
• Knowledge of data extraction, ETL processes, and integrating Tableau with enterprise data sources.

Performance Tuning:

• Expertise in optimizing Tableau extracts, dashboards, and server configurations for high performance.

Problem-Solving Skills:

• Ability to troubleshoot server issues and resolve them efficiently.

Soft Skills:

• Excellent communication and collaboration skills.
• Strong organizational skills with attention to detail.

Preferred Qualifications:

• Tableau Server Certified Associate or Certified Professional certification.
• Experience managing Tableau in high-availability and disaster recovery scenarios.
• Familiarity with Tableau Cloud or hybrid Tableau environments.
• Knowledge of load balancing, SSL certificate configuration, and Active Directory integration.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and Tableau certifications.
• Flexible working hours and hybrid working options (if applicable).
• Access to cutting-edge BI tools and resources.

For a startup run by a serial founder:

Job Description :

- Architect and develop our B2B platform, focusing on delivering an exceptional user experience.

- Recruit and mentor an engineering team to build scalable and reliable technology solutions.

- Work in tandem with co-founders to ensure technology strategies are well-aligned with business objectives.

- Manage technical architecture to guarantee performance, scalability, and adaptability for future needs.

- Drive innovation by adopting advanced technologies into our product development cycle.

- Promote a culture of technical excellence and collaborative spirit within the engineering team.

Qualifications :

- Over 8 years of experience in technology team management roles, with a proven track record in software development and system architecture + Dev Ops

- Entrepreneurial mindset with a strong interest in building and scaling innovative products.

- Exceptional leadership abilities with experience in team building and mentorship.

- Strategic thinker with a history of delivering effective technology solutions.

Skills :

- Expertise in modern programming languages and application frameworks.

- Deep knowledge of cloud platforms, databases, and system design principles.

- Excellent analytical, problem-solving, and decision-making skills.

- Strong communication skills with the ability to lead cross-functional teams effectively.

Job description:

• As a Technical project manager to drive the workplace components in a project/program for a new or existing client
• Manage project team and resource allocation
• Ability to lead project teams in a highly matrix environment
• Adapts to changing circumstances, adopting different roles according where appropriate to fit with a new (customer) environment.
• Experiments with new ways of doing things and takes a positive approach to change.
• Strong experience in HTML, JavaScript, CSS, jQuery, WEB API, NET with C#
• Strong experience in angular 2 and above
• Proficient in working with Microsoft SQL Server
• Experience in developing web applications using Angular
• Strong logical, analytical and problem-solving skills
• Strong background in building web applications
• Manage the project from the initial pre-sales handover to early life support.
• Manage all aspects of the project implementations including project rollouts, resource tracking, budget management, schedule development, cost/ budget analysis, cross discipline coordination and communications
• Excellent communication skills

If you are Interested Kindly, share your updated CV with following details. So that we can have a quick Telephonic Conversation and Set up your Technical Screening or Interview ASAP.

• 3-12 years Senior level candidate should run department Independently.
• Should have hands on coding experience in Core Java, JSP, Servlets, JQuery, JavaScript, J2ee, Spring, Hibernate, TypeScript,  Angular 2/6/9, HTML, CSS3
• Microservices, CICD, Devops experience would be preferred.
• Release management
• Prepare detailed plan for the release, identify and manage risks
• Estimate time, effort and resources required for assignments
• Organize, delegate, track and coordinate team activities
• Provide visibility to senior leadership through regular updates
• Effective Interaction with Product Management, Domain experts on engineering related issues
• Design and development of subsystems and modules as per specifications
• Ensure team availability and responsiveness to production issues

• Understanding learning needs and objectives of different cohorts
• Coordinating internal requirements for specific training programs
• Creating invites, encouraging participation and tracking attendance for trainings
• Running post training surveys and analyzing data to measure learning effectiveness and impact
• Managing learning programs end to end
• Supporting in designing and developing learning programs
• Creating summary reports with key learnings, basis training evaluation post trainings
• Running various other training initiatives and tasks as per the need and as the firm evolves

Desired Candidate Profile

• MBA/ Masters in HR or related discipline with 5-6 years of relevant work experience
• Prior experience in corporate learning function is essential
• Ability to execute plans
• Strong program management and organizing capability
• Excellent communication skills
• Ability to coordinate effectively with multiple stakeholders
• Proficiency with Word, Excel and PowerPoint

Creates, modifies, and maintains software applications individually or as part of a team.  Provides technical leadership on a team, including training and mentoring of other team members.  Provides technology and architecture direction for the team, department, and organization.

• Develops software applications and supporting infrastructure using established coding standards and methodologies
• Sets example for software quality through multiple levels of automated tests, including but not limited to unit, API, End to End, and load.
• Self-starter and self-organized - able to work without supervision
• Develops tooling, test harnesses and innovative solutions to understand and monitor the quality of the product 
• Develops infrastructure as code to reliably deploy applications on demand or through automation
• Understands cloud managed services and builds scalable and secure applications using them
• Creates proof of concepts for new ideas that answer key questions of feasibility, desirability, and viability
• Work with other technical leaders to establish coding standards, development best practices and technology direction
• Performs thorough code reviews that promote better understanding throughout the team
• Work with architects, designers, business analysts and others to design and implement high quality software solutions
• Builds intuitive user interfaces with the end user persona in mind using front end frameworks and styling
• Assist product owners in backlog grooming, story breakdown and story estimation
• Collaborate and communicate effectively with team members and other stakeholders throughout the organization
• Document software changes for use by other engineers, quality assurance and documentation specialists
• Master the technologies, languages, and practices used by the team and project assigned
• Train others in the technologies, languages, and practices used by the team
• Trouble shoot, instrument and debug existing software resolving root causes of defective behavior
• Guide the team in setting up the infrastructure in the cloud.
• Setup the security protocols for the cloud infrastructure
• Works with the team in setting up the data hub in the cloud
• Create dashboards for the visibility of the various interactions between the cloud services
• Other duties as assigned

• BA/BS in Computer Science, a related field or equivalent work experience

• Mastered advanced programming concepts, including object oriented programming
• Mastered technologies and tools utilized by team and project assigned
• Able to train others on general programming concepts and specific technologies
• Minimum 8 years’ experience developing software applications

• Must be expert in advanced programming skills and database technology
• Must be expert in at least one technology and/or language and proficient in multiple technologies and languages:
• (Specific languages needed will vary based on development department or project)
• .Net Core, C#, Java, SQL, JavaScript, Typescript, Python
• Additional desired skills:
  • Single-Page Applications, Angular (v9), Ivy, RXJS, NGRX, HTML5, CSS/SASS, Web Components, Atomic Design
  • Test First approach, Test Driven Development (TDD), Automated testing (Protractor, Jasmine), Newman Postman, artillery.io
  • Microservices, Terraform, Jenkins, Jupyter Notebook, Docker, NPM, Yarn, Nuget, NodeJS, Git/Gerrit, LaunchDarkly
  • Amazon Web Services (AWS), Lambda, S3, Cognito, Step Functions, SQS, IAM, Cloudwatch, Elasticache
  • Database Design, Optimization, Replication, Partitioning/Sharding, NoSQL, PostgreSQL, MongoDB, DynamoDB, Elastic Search, PySpark, Kafka
  • Agile, Scrum, Kanban, DevSecOps
• Strong problem-solving skills
• Outstanding communications and interpersonal skills
• Strong organizational skills and ability to multi-task
• Ability to track software issues to successful resolution
• Ability to work in a collaborative fast paced environment
• Setting up complex AWS data storage hub
• Well versed in setting up infrastructure security in the interactions between the planned components
• Experienced in setting up dashboards for analyzing the various operations in the AWS infra setup.
• Ability to learn new development language quickly and apply that knowledge effectively