Customer Support executive

Job Overview:

We are seeking an enthusiastic Telecaller to join our dynamic sales and marketing team. In this role, you will be pivotal in reaching out to potential clients, presenting our EdTech products and services, and generating valuable leads. Your efforts will directly contribute to expanding our customer base and driving company growth.

Key Responsibilities:

• Outbound Calls: Initiate calls to potential clients, including schools, colleges, and individual learners, to introduce them to our EdTech solutions.
• Lead Generation: Identify and qualify leads through proactive cold calling and follow-up on inquiries.
• Product Explanation: Clearly explain our offerings, address questions, and handle concerns to spark interest and engagement.
• Follow-Up: Maintain regular contact with leads and prospects to nurture relationships and guide them through the sales process.
• Database Management: Accurately update and manage customer databases with relevant information.
• Reporting: Provide regular reports on call activities, lead status, and progress towards sales targets.
• Customer Feedback: Gather and communicate customer feedback to enhance our product offerings and improve satisfaction.
• Collaboration: Coordinate with the sales team to ensure seamless transitions from lead generation to sales closure.

Qualifications:

• Experience: 1-2 years in telecalling, ideally within the Banking sector.
• Communication Skills: Exceptional verbal communication skills with a clear and engaging speaking style.
• Customer-Centric: Strong ability to understand and address customer needs effectively.
• Persistence: Proven track record of handling rejection and staying motivated to meet targets.
• Tech-Savvy: Comfortable with CRM software and telecalling tools.

Job Responsibilities:

• Code emails in Emarsys ESP environment using HTML and Emarsys tags.
• Integrate models from DS team using Emarsys and Snowflake data connections.
• Use JIRA to manage email development tickets.
• Dedicated PM to manage partnership between developers and BN email team, providing status updates of all projects. This person is the POC for all project discussions and help.
• Development needs - average of 9 emails/per week over the year.
• Ability to pick up and edit pre-built legacy emails and build email from scratch using creative Figma files.
• QA media prior to sharing to reduce errors in layouts, copy and links

External Skills And Expertise

Mandate Skills:

• Emarsys 
• Digital Marketing

Optional Skills:

• SQL
• Excel

1. Strong Java Coding experience,
2. Experience in Automation Testing with Java Selenium webdriver
3. Team Lead Experience is preferred.
4. Automated API testing with experience to recall Rest APIs.
5. Knowledge in Jenkins,GIT
6. Cloud knowledge is preferred.

Salary Range-25lpa-30lpa

As a partial Google-acquired company, we’re proving success doesn’t come by accident.

Benison has a history of demonstrating growth by innovation. We re-invest our profits back into the initiatives for growth of our people and the company. The culture, technology innovations, customer service, our actions are aligned to our values. Our value and culture is the reason why our people stay with Benison much longer than industry standards

Get the best from your life with Benison

Join the Benison Developer Family*

Benison Technologies is filled with passionate people who lead fascinating lives. You’ll fit right in. From the amazing benefits, mentorship, growth opportunities and team bonding activities, we help you thrive while experiencing the Benison life.

Roles & Responsibilities

• Develop detailed software functional specification, articulate system/software architecture specifications for product features to meet product requirements

• Design and implement new functions mainly in C/C++

• Work on Networking and security modules in L4-L7

• Peer code reviews

• Write unit tests using C++

Requirements

• Experience 4 - 20 years within SW development

• Excellent C/C++ and object-oriented programming skills

• Excellent design analysis skills, including experience with software modeling,

• high-availability, software reuse, performance, testability, and extensible

• Excellent Networking programming skills on Linux L4- L7

• Structured and thorough with analytical and troubleshooting skills

• Highly motivated team player

• Agile way of working

Type of work

L4 - L7 Developer

For more information you may visit *

https://benisontech.com/" target="_blank">https://benisontech.com/

We are looking for a strong Java Developer with experience in fintech domain enterprise-grade world class data aggregation, reconciliation, and reporting product. This is an opportunity to discover a large range of business cases as well as design, develop and implement solutions that results solving complex problems. As a Java Sr developer you will design and develop technology-based business solutions that caters to current and future Product requirements.

Must have:
• 4-8 years of relevant experience in designing & developing and architecting systems/software for large business environments (Java, J2EE).
• Strong design and coding skills in Enterprise Java, Hibernate, Spring, Spring Boot, REST web services, JMS (ActiveMQ), XML, JSON.
• Must have good experience in Unix/Oracle/SQL.
• Experience in any communication framework (MQ) is an added advantage.
• Experience in Agile Development, Scrum, and Iterative approaches
• Participate in requirement gathering JAD sessions and support documentation
• Work with Product Management to resolve or raise queries and get query resolution on areas which are unclear, ambiguous and which need more information
• Develop high quality code as per standards, tiered coding, business layer coding, interface development and service development as needed
• Ability to solve complex software system issues.

Experience in One of below will be added advantage-
• Activiti BPM
• DROOLS Rules Engine
• Integrations with authentication protocols and Frameworks oAuth/ SAML/ LDAP/ Kerberos
• Experience with multiple integration technologies / frameworks.

EZOPS offers clients an integrated data management platform to resolve data quality, automation, and reporting challenges across the data lifecycle. The platform empowers users to transform data, setup and configure reconciliation rules, gain insights into root cause of breaks using machine learning algorithms, seamlessly setup rules via a UI for automated break remediation using BOTS and to create reports and dashboards with low I.T involvement. EZOPS has 5 global offices (San Francisco, NYC, NJ, Dublin, and Noida) and its clients include some of the largest global financial institutions.