
Must be Graduate
➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management

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Experience: 2 years - 4 years
providing 100% remote
We love solving hard problems together because the hardest challenges are often the most rewarding. You will have an opportunity to create products that will disrupt the industry. Providing customer delight is not just a phrase for us - It’s our mantra, Voice will always be heard - we encourage different points of view.
Do you aspire to be a tech ninja?
Do you have a passion for building products in India and changing the worldview that we are just about services?
We want people who go deep and understand the fundamentals
RESPONSIBILITIES:
- Development and maintenance of automatic regression tests suites used in the product delivery process
- Development and maintenance of testing frameworks supporting the automatic regression testing
- Management and tracking of automatic regression test suite execution
- You will own some or all of a product/feature. You will also mentor others, read and review code, maintain code, deploy code, and tune the performance of systems.
SKILLS AND ABILITIES:
- We’re looking for 2 - 4 years of experience. However, the number is irrelevant if you have the necessary skills.
- Strong proficiency in Java, J2EE, JDBC, Spring MVC & Boot, Hibernate, PL/SQL, HTML, CSS, JavaScript and JQuery, Ajax
- Good exposure to RESTful API concept and JSON
- Experience with cloud-based technologies such as AWS.
- Proficient understanding of development tools such as SVN, GIT
- Good communication skills with proficiency in English (Oral and Writing) / banking knowledge.
Plus Points:
- Product experience
- Startup experience
- Technologies that are Self-taught
- Contributed to stock exchange etc
- Open source contributions
- Any of your work in public that we can see
You would be leading the Post-sales management and will closely coordinate with the Sales team in US and with Customers.
You may also be helping us in lead generation via LinkedIn and other media.


Job Location - Chennai / Bangalore
Work from home for next few months
Notice Period - Immedaite / 15 /30 days
1. Serve as a day-to-day point of client contact
2. Writing creative briefs & minutes of the meeting and de-briefing the team
3. Research and prepare client presentations, reports and conduct in-person client meetings
4. Research on industry & competitor trends to apply best practices to client portfolio
5. Understanding client goals/objectives and their creative requirements including Branding,Packaging, UI/UX Design, Social Media, Content Development, Web Development, Graphic Design, Digital Marketing & more
6. Work jointly with the internal team to drive strategy & development
7. Identify growth opportunities from the client portfolio and drive revenue by upselling
8. Research & keep current on emerging online trends and best practices within the Creative Digital Industry.
10. Maintaining profitability of all the projects and completing projects within stipulated timelines.
11. Keeping a track of all the payment milestones for the projects.
12. Being a part of brainstorming sessions with the creative team to facilitate good campaigns.
In this role, you will participate in all phases of a product - Discover, Design, Test, Build and Measure.
- It is a hybrid role of 60-70% UX and 40-30% UI design focus.
- You will be liaising with the following teams - Brand, Copy, Product development and Marketing to ensure cohesiveness.
- You will need to understand and produce design assets for a responsive website.
- You will need to coordinate with the development team to help in implementation by providing accessible assets which have a precise specification.
- You should understand the design approaches that cater differently (if required) for different market segments and location and create design artefacts accordingly.
- Aspire to innovate, articulate and be passionate about design. Responsible for quality and consistency as it aligns with the design system and SKO Brand.
Key responsibilities include:
- Define and map information architectures and user journeys for the responsive web design solution
- Create, iterate and prototype testable design concepts
- Provide designs and precise specification to the dev team for implementation
- Ensure consistent approach and to be able to contribute as well as using design systems
- Gather briefs and communicate ideas clearly and effectively
- Conduct research using a variety of methods and be able to synthesise results from research into tangible insights and recommendations for discovery as well as ongoing improvement of current journeys
Experience
- In-depth knowledge of human-centred design and usability heuristics. Extensive experience in Product, UX, HCI, or Web Design
- Experience in designing responsive websites and applications
- Experience in creating, testing and iterating prototypes with stakeholders
- Experience with conducting research and articulating outputs incoherent and understandable formats
- Experience in setting/managing expectations
- Knowledge of accessibility standards and guidelines
Desirable skills include
- A design or research-related degree
- Experience speaking about design at conferences or meetups
- Software experience MUST - Figma, Adobe Suite: Photoshop/Illustrator
- DESIRABLE - Ability to prototype Lo-Fi/Hi-Fi with InVision, Framer, or Principle
- Understand Bootstrap or basic responsive HTML/CSS framework
- Embrace Mobile First and Lean UX Design Iteration
- Software experience DESIRABLE - Invision, Miro, Monday.com/Jira, and MS office suite
- Must be a champion of Accessibility and Compliance
- Understanding CMS system integrations
- Understanding of third party integrations
- Usertesting knowledge moderated / unmoderated – OR be comfortable to learn
Personality - You will be a good fit if you ...
- Have the ability to manage multiple tasks and changing priorities
- Work with all stakeholders, including the dev team, copywriter, leadership teams
- are a good communicator - making sure that any new change is communicated and documented well within the cross-functional team
- Are a good collaborator - you involve main stakeholders for design decisions.
- a champion in meeting user needs, even if it means challenging the brief or assumptions made
- Aspire to innovate, articulate and be passionate about design. Responsible for quality and consistency as it aligns with the design system and SKO Brand.
- Are a believer of Holistic Experience Design – Think about and explicitly design for every contact point and customer interaction. Whether that interaction is with the product, website, app, service, content, employee, message, call centre, etc.)
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
- To work with team to implement new sales techniques to obtain profits.
- To assist in employee recruitment, promotion, retention and termination activities.
- To conduct employee performance evaluation and provide feedback for improvements.


