Responsibilities:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Requirements:
- Graduate (Any Discipline)
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- Excellent English - Verbal & Written (Highly Professional English)
- Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)

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About Logical:
Logical Solutions is a Product Design and Engineering Services company representing strong domain knowledge which is enhanced by an innovative approach.
Formed in the year 2000, Logical has exclusively specialized in the hard-to-serve field of CAD/CAM/CAE where it has established a reputation for success.
Currently, Logical operates two divisions, dedicated to Engineering Services and CAD/CAM/CAE Products ( SOLIDWORKS Reseller in Hyderabad ).
Designation : Sales Engineer
. Job Description:
· As a sales professional, you will be responsible for all aspects of the sales cycle. This will include cold calling, prospecting, qualifying and all other aspects of the sale. You will be responsible for building long term relationships, which are founded on the principles of ROI, and offering solutions that ultimately improve the overall business productivity and profitability of engineering and manufacturing environments.
· Conduct an onsite needs assessment with customers and a present suite of Engineering Solutions.
· Bring the #1 selling CAD product to manufacturing and design industries.
· Meet or exceed monthly and annual unit and revenue goals.
· Manage the sales activities of the assigned territory and provide detailed, accurate monthly forecasts.
· Work hand in hand with engineers to demonstrate solutions to fill client needs. Continue a coordinated effort to ensure client success and ongoing sales opportunities
Key Skills Required:
·The successful candidate will have a Solution based approach to solving customer requirements. Must be a problem solver with a get it done attitude and strong self-motivational attributes. Must be comfortable selling at the executive as well as the engineering levels. Must have high standards for themselves, their product, and their services.
· 0-1.5 years of sales experience, with a successful record of sales performance.
· Excellent communication and presentation skills.
Education : Degree/Diploma in Mechanical Engineering. Or Degree in Sales & Marketing Management.
Experience : 0 – 2 Years of experience in Sales.
No of vacancies : 2
- At least 3 years' experience as a Node.js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Mandatory experience in MongoDB and MySql.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
Must have:
- Strong web content management experience with Adobe AEM 6.1 or above
- 2 to 3 years of working experience in AEM projects. ( Hands on with at-least 2 full projects in AEM will be ideal)
- Solid experience with AEM building blocks including templates, components, dialogs widgets, bundles, workflows and services.
- Experience with Java Content Repository (API) suite, Sling web framework and Apache Felix OSGi framework, and DAM.
- Basic knowledge of HTML5, CSS3 and JavaScript
- Knowledge on project management related tools (Git, Maven etc).
- Knowledge on cloud CIF for AEM commerce integration.
- Knowledge on headless CMS.
- AEM as cloud service and AEM 6.5 features
- Knowledge on CI CD pipe line, dispatcher configurations etc.
- Expertise in full stack development within AEM.



Full Stack Developer Job Description
We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full stack developer is responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.
Full stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.
Full Stack Developer Responsibilities:
- Developing front end website architecture.
- Designing user interactions on web pages.
- Developing back-end website applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
Position holder will be an individual contributor
Build and manage productive, professional relationships with clients
Ensure clients are using and deriving benefit from IndiaMART
Ensure products/services in client’s e-catalog are accurately defined
Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets.
Act as Liaison Between Company and Client
Analyze Market Research and Assist with Client Acquisition
Collaborate with Sales Team to Provide Excellent Client Experienc
Participate in Sales and Marketing Strategy Meetings
We are looking for a bright and exceptional Engineering Manager to join our Hyderabad based Technology team. The role involves building complex next generation product used by our clients and architecting solutions to support new technical and business initiatives.
What you’ll do: • Manage, design, execute and take complete responsibility for the delivery and maintenance of software projects/products • Help the team translate the business requirements into R&D tasks • Work with business groups to outline project deliverables and manage the roadmap of the R&D tasks • Work with Technical Relationship managers to understand the client initiated R&D requests • Act as a point of contact for managing and driving production defects to resolution • Tailor processes to help manage time-sensitive issues and bring them to appropriate closure • Engage and manage team of highly talented technologists, and aid in them grow professionally with regular mentoring
What you’ll need: • A bachelor’s degree in Computer Science with 8+ years of experience, fintech domain is a plus • Demonstrated track record of end-to-end delivery of enterprise-grade software • Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence • Superior project management skills to ensure high-quality and timely solution delivery
- Attention to detail and quality, and the ability to work well in and across teams • Ability to advocate & influence multiple stakeholders • Excellent analytical and reasoning skills • Ability to learn new domains and deliver output • Experience leading a team of highly skilled engineers • Strong communication skills
Members of the Arcesium Company Group do not discriminate in employment matters on the basis of sex, race, colour, caste, creed, religion, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.

