Customer Support executive

Job Summary:

We are looking for an experienced Salesforce Commerce Cloud (B2C) Developer to join our growing e-Commerce team. The ideal candidate will have 2.6+ years of hands-on experience with Salesforce Commerce Cloud (SFCC), specifically with SFRA and/or PWA. Proficiency in front-end technologies such as React and JavaScript is essential. Experience with Node.js is a plus.

Key Responsibilities:

• Design, develop, and maintain scalable e-commerce solutions using Salesforce Commerce Cloud (SFCC B2C).
• Work with SFRA or PWA frameworks to build modern, responsive, and high-performance storefronts.
• Collaborate with cross-functional teams including designers, QA, and project managers to deliver robust e-commerce experiences.
• Develop and integrate front-end components using JavaScript and React.
• Troubleshoot issues, identify bottlenecks, and devise solutions for performance and scalability.
• Stay updated on emerging trends in e-commerce and SFCC best practices.

Required Skills & Qualifications:

• 2.5+ years of hands-on experience with Salesforce Commerce Cloud (B2C), preferably with SFRA/PWA.
• Strong proficiency in JavaScript and React.
• Understanding of e-Commerce platforms and business processes.
• Familiarity with web services (REST/SOAP), APIs, and integrations.
• Experience with version control systems like Git.
• Good communication and problem-solving skills.

Nice to Have:

• Experience with Node.js.
• Familiarity with CI/CD pipelines.
• Exposure to Agile/Scrum development methodology.

Position Overview: We are seeking an experienced Human Resources Specialist to join our dynamic IT services organization. The ideal candidate will have a strong background in HR practices within the technology sector and will be responsible for managing the complete employee lifecycle while supporting our growing team of IT professionals.

Key Responsibilities:

Talent Acquisition & Recruitment

• Develop and execute recruitment strategies for technical and non-technical positions including software developers, system administrators, project managers, and support staff
• Partner with hiring managers to understand technical requirements and create compelling job descriptions
• Source candidates through various channels including job boards, social media, networking events, and referrals
• Conduct initial screenings and coordinate technical interviews with department heads
• Manage the complete hiring process from job posting to onboarding

Employee Relations & Engagement

• Serve as primary point of contact for employee concerns, grievances, and conflict resolution
• Conduct regular employee engagement surveys and implement improvement initiatives
• Facilitate performance management processes including goal setting, reviews, and development planning
• Support managers in addressing performance issues and developing improvement plans
• Organize team building activities and company-wide events to foster positive workplace culture

HR Operations & Compliance

• Maintain accurate employee records and ensure compliance with labor laws and regulations
• Administer benefits programs including health insurance, retirement plans, and professional development allowances
• Process payroll changes, promotions, transfers, and terminations
• Develop and update HR policies and procedures to reflect industry best practices
• Ensure workplace safety compliance and manage workers' compensation claims

Learning & Development

• Identify training needs and coordinate technical certification programs for IT staff
• Manage professional development budgets and approve conference/training requests
• Facilitate onboarding programs for new hires including technical orientation
• Support career development planning and internal mobility opportunities

Required Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 4 years of progressive HR experience, preferably in IT/technology companies
• Strong understanding of employment laws and HR best practices
• Experience with HRIS systems and applicant tracking systems
• Excellent communication and interpersonal skills
• Ability to handle confidential information with discretion
• Strong problem-solving and analytical abilities

Preferred Qualifications:

• HR certification (PHR, SHRM-CP, or equivalent)
• Experience recruiting for technical positions (developers, engineers, IT specialists)
• Knowledge of technology industry trends and compensation benchmarks
• Experience with remote work policies and distributed team management
• Familiarity with agile/scrum methodologies and project-based work environments

Technical Skills:

• Proficiency in MS Office Suite and Google Workspace
• Experience with HR software platforms (Workday, BambooHR, or similar)
• Basic understanding of IT terminology and technical roles
• Social media recruiting and professional networking platforms

Years of Experience:6-8 Years
Notice: Immediate-15 Days
Work Location: Bangalore

Looking for candidates anywhere in south India who can relocate to Bangalore. 

POSITION SUMMARY

Developers will be responsible for Designing and integrating software applications running on multiple platform types into the overall architecture.

TECHNICAL SKILLS

C#, .Net 3.5+, ASP.Net, WebAPI, MVC, jQuery, Angular, JavaScript, React, SQL Server 2008+

POSITION RESPONSIBILITIES

• Minimum 6+ years of solid experience in C# development.

• Ability to write clean code

• strong knowledge of SOLID principles

• Experienced in source control and collaboration tools TFS, Azure DevOPS

• continuous hands-on experience in unit testing

• Understanding of agile development, and scrum methodology is desirable

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

About IQnext

We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralized platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational efficiency that is scalable across portfolios.

Job Summary

We are looking for channel professionals who have previously developed and driven revenue from a network for Reseller Channel Partners.

Opportunity

In this role, you will be responsible for driving new sales and the growth of IQnext through reseller and system integrators. You will gain knowledge and experience in the new and growing industry of SaaS and cloud.

Impact

You will work with leads to generate IQnext's revenue engine through channel sales. You will work closely with the founders and you'll also have support from our growing Product, Marketing, Customer Success, and Engineering teams to maximize the value and success of your efforts.

Responsibilities

1. Identify, appoint & onboard Channel Partner/System Integrator who can sell IQnext Products to their prospects/solutions.
2. Generate revenue through the appointed channel.
3. Prepare and execute detailed business plans with their defined partners based on customer segments and territory.
4. Ensure that the partner workforce is enabled with product knowledge and is constantly engaged through regular interactions.
5. Be an extended arm of the direct sales team by feeding them leads & opportunities through the partner network and setting up interlocks to ensure effective co-selling.
6. Ensure that partner leads/opportunities are captured in the CRM and that a weekly/monthly/quarterly pipeline is built along with the forecast.
7. Coordinate with partner operations and internal to ensure partners' issues are resolved on priority.

Desired Candidate Profile

1. Passionate about sales and technology
2. Has proven sales experience of a minimum of 2 years in Channel (CCTV, Access Control, A/V Systems, etc.)
3. Proven track record in appointing channel partners and generating business from them
4. Has excellent communication and negotiation skills
5. Proficiency in sales pipeline planning and forecasting
6. Is extremely motivated to succeed and is a problem solver

Job Benefits & Perks

1. Incentive on sales
2. Medical Insurance
3. Access to the e-learning platform

Required Skills/Qualifications: 

∙         B.Tech/MCA in Comput

Required Skills/Qualifications: 

Any Backend Technology is acceptable

∙         B.Tech/MCA in Computer Science or equivalent with 1-3 years’ experience with server-side web application development.

∙         Extensive development experience using LAMP or MEAN stack, RESTful web services or Node.js, HTML and CSS.

∙         Good understanding of Data structures and Relational Databases like MySQL or NoSQL Databases like MongoDB.

∙         Experience working with services in AWS such as EC2, RDS, and ELBs and have knowledge of VPCs.

∙         Experience with server side and client side MVC frameworks, Kafka Ansilble,Jenkins.

∙         Exposure to Continuous Integration (CI) and Continuous Deployment (CD), automated testing and agile development methods.

∙         Understanding of Version Management Tools like GitHub.

er Science or equivalent with 1-3 years’ experience with server-side web application development.

∙         Extensive development experience using LAMP or MEAN stack, RESTful web services or Node.js, HTML and CSS.

∙         Good understanding of Data structures and Relational Databases like MySQL or NoSQL Databases like MongoDB.

∙         Experience working with services in AWS such as EC2, RDS, and ELBs and have knowledge of VPCs.

∙         Experience with server side and client side MVC frameworks, Kafka Ansilble,Jenkins.

∙         Exposure to Continuous Integration (CI) and Continuous Deployment (CD), automated testing and agile development methods.

∙         Understanding of Version Management Tools like GitHub.

• Qualification: BE / B.Tech / ME / M.Tech
• You must have Experience of 3 - 7 years
• You must be proficient in Embarcadero Delphi10.3 or above Framework, Object oriented programing, clean code, Design patterns, Dependency Injection, Multithreaded programming
• Experience in cloud technology and mobile development
• Experience in using below libraries or equivalent
• DMVC Framework
• Mars Curiosity
• Developer Express
• FireDAC, ADO framework, TMS Aurelius
• Spring4d
• FMX Technology
• Knowledge on Cloud computing, IoT, Java script, Type script, Angular
• Good understanding of DevOps
• Experience in using ALM/Configuration management tools e.g. GIT
• Prior work experience in SQLite required
• You must be conversant with Agile software development processes / methodologies

What You Need to Succeed

• As a Delphi developer, you will understand, analyze and implement the requirements
• Create world class products using your knowledge in Delphi Framework and Libraries, OOPS programming skills, Design principles patterns
• Work with technologies : Cloud computing, IoT, Java script, Type script, Angular, Java
• Design, development and testing of new features in the applications
• Design implement DevOps Best practices, establish standards and policies for managing source code and continuous integration/delivery
• Responsible for regular communication with others involved in the development process
• Implement, test, and bug-fix functionality
• Participate as a team member in fully agile Scrum deliveries
• Experience in working with international environment with a multicultural team
• Exhibit excellent team spirit and good in communication

Job Description
We are looking for Full Stack Engineer who can turn ideas into extremely reliable, beautifully written code that other people – or you, six months into the future – will find easy to comprehend and modify. You have mastered more than one technology stack in your life, and you are comfortable with the idea of mastering several more. You're competent at high levels and low levels. Technology is a means and not the ends for you.

Responsibilities
Lead and build team to deliver best product(s).
Work closely with client as they build  features, functionality and applications to make system best.
Develop visioning skills and ability to see the big picture
Implement and contribute to engineering practices and processes
Help your team decide what technologies to use. Every engineer is able to propose better ways to do things

Skills and Qualifications
Back End : NodeJS and / or PHP
Front End : ReactJs, Angular and / or PHP
Experience of full stack web development, JavaScript, HTML5, CSS3 and TypeScript. DevOps knowledge is a plus
Ability to clearly communicate technical issues to laymen and to translate their feedback
An inclination to contribute to the creative process
A devotion to delivering the best possible user experience
Technology expertise with insights about technology trends and solutions
Team-player, flexible and able to work in a fast-paced environment
Experience with MySQL, and/or Cassandra, MongoDB desired