Responsibilities:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Requirements:
- Graduate (Any Discipline)
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- Excellent English - Verbal & Written (Highly Professional English)
- Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)
Similar jobs
QA Automation with Cypress
PRIMARY PURPOSE
An automation engineer delivers automated solutions for software processes. As an automation engineer, the individual will work closely with development and product teams to help discover and eliminate problems by gathering requirements and implementing process automation. Sometimes this will include software, but other times you might be asked to automate service or business processes.
An automation engineer is responsible for the following
· Identify opportunities for automation within software processes.
· Plan, create and manage the overall quality planning strategy.
· Design and execute QA tests using scripts that automatically test functionality.
· Run tests for databases, systems, networks, applications and software.
· Identify bugs and quality issues in development, service or business processes.
· Install applications and databases relevant to automation.
· Collaborate with development/product teams to understand how automation can improve workflow.
· Gather requirements from clients, customers or end-users to develop the best automation solutions. A detailed understanding of modern SDLC frameworks is required as is the ability to work in an Agile environment.
Experience
· 5+ years’ of relevant experience
· Proven track record in a software quality assurance role.
· Demonstrable strong software test automation experience at unit, integration and system level.
· Experience with automated testing tools, BDD, end-user testing.
· Experience with leading test plan design and strategy.
· Experience working in Agile process and result-oriented culture.
· Strong experience working on Linux-based systems.
· Experience within CI/CD, DevOps and TDD based environments;
Required Skills
· Solid experience with test automation scripting and tools PHP Unit, Jest, Selenium, Postman, Mocha, Chrome Driver, Cypress
· HTML5, CSS, JavaScript
· Strong SQL, MySQL, knowledge.
· JIRA product suite, Git/Bitbucket, Confluence.
· Experience working on Linux-based systems.
· Experience with private cloud as well as public clouds such as including Amazon AWS, Microsoft Azure and Google Cloud Platform
· Experience with Amazon AWS, EC2, S3, ACL, EC2, Route53, CloudWatch, security/ ACL
· Mobile development experience
· Any exposure to PHP frameworks Laravel, Zend, Symfony will be a value add.
· Interest or exposure to Blockchain technology is beneficial.
· Keen eye for detail and a commitment to excellence.
· Be willing to help your teammates, share your knowledge with them, and learn from them.
· Be open to receiving constructive feedback and turning it into process improvements.
· Creativity, motivation and strong communication.
· Effective time management skills for handling multiple tasks as per business priorities and goals.
· Superior written and oral communication skills.
· Superior interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
· Strong documentation skills. Technical Skills
Scrum Master
Job Sector: IT, Software
Job Type: Permanent
Location: Chennai
Experience: 5 -6 Years
Salary: 10 - 12 LPA
Education: B.E/BTech
Notice Period: Immediate
Key Skills: Web apps developer, scrum master, Agile, waterfall, Azure, AWS
Contact at triple eight two zero nine four two double seven
Job Description:
Knowledge & Experience
- 5+ years of Scrum Master experience.
- Experience working with an offshore/onshore team model
- Thorough understanding of agile software development methodologies, values, and procedures.
- Thorough understanding of the software development lifecycle.
- Understanding of organization’s development platform and languages.
- Ability to understand technical issues.
Rescale Technologies (A Fincash Group Venture), brain child of three IIT Mumbai alumnus is a tech leader which enables businesses to navigate through technological transformation globally. Rescale has played pivotal role's mergers and acquisitions of numerous brands. (https://rescaletechnologies.com/)
Our USP is Creative Technology, we have a new age of imagination and a brilliant team who are compassionate about success. Here is your chance to ride with us:
Designation: Full Stack Developer
Experience: 2 + years
Education: B.E/B.Tech
Location – Lodha iThink, Palava Dombivali
Job description:
Hands-on experience in Angular or React, node js, Elastic
Knowledge of HTML\Web Development, Networking
Basic knowledge of Programming languages is required.
Good Knowledge of SQL/ RDBMS
Fast learner and desire to learn new technologies to keep up with market trends
Produce clean, efficient code based on specifications.
Responsibilities:
- Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
- Apply fundamental knowledge of programming languages for design specifications.
- Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
- Serve as advisor or coach to new or lower level analysts
- Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions
- Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members
Qualifications:
- Minimum 6 years of total IT experience
- Minimum 4 years of Appian development experience
- Good logical and reasoning skills
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated problem-solving and decision-making skills
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Ability to read requirements and independently work on a project with minimal supervision
Education:
- Bachelor’s degree/University degree or equivalent experience
Job Description:
1. Developing the latest user-facing features using React.js.
2. Translate designs and wireframes into high-quality and responsive screens.
3. Building reusable components and front-end libraries for future use.
4. Learn and understand user interactions & Translate designs and wireframes
into high-quality code.
5. Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
6. Creating servers and databases for functionality and coordinating with various
teams working on distinct layers.
7. As a MERN Stack Developer, you will be involved from conception to
completion with projects that are technologically sound and aesthetically
impressive.
Skill Requirements:
1. Full-stack experience designing and building scalable applications end-to-end.
2. Excellent JavaScript skills and strong proficiency in React.
3. Familiarity with the MERN stacks (Mongo DB, Express.JS, React.JS, and Node.JS)
and Working experience with React, Redux, ES6.
4. Experience building backend APIs using Node JS and Express JS.
5. Experience with NoSQL databases such as Mongo DB, mongoose, aggregation
framework, and Redis.
6. Experience with Web sockets and related frameworks (e.g. Socket.IO) and
Knowledge of JSON Web Token.
7. Experience using RESTful APIs and basic Authentication Mechanisms.
8. Create and Maintain Microservices & Ability Showcase past work via live web
pages and familiarity with code versioning tool Git
- Should be able to handle softwares like Illustrator & Photoshop for creating / resizing layouts, and image editing.
Basic indesign knowledge would be an add on to make edits in the collaterals. - Understanding the brand guidelines to select colours, imageries, and types.
- Understanding specifications such as dimensions, colour codes & resolution of images if required for print.
• Experience in software product development
• Proficient in Python, Django, Pandas, GitHub and AWS.
• Good knowledge of PostgreSQL, MongoDB
• Strong Experience in designing REST API’s
• Experience with working on scalable interactive web applications
• Understanding of the threading limitations of Python and multi process architecture
• Familiarity with some ORM (Object Relational Mapper) libraries
• Good understanding of Test Driven Development - Unit and Integration testing
Role and Responsibilities:
The candidate will play be critical role by developing highly scalable applications that provide practical solutions to clients in the financial services’ domain
• Design, build, test and maintain scalable and stable off the shelf application or custom-built technology solutions to meet business needs
• Write testable code that enables extremely high levels of code coverage
• Promote coding,code review, testing and deployment best practices through hands-on research and demonstration
• Contribute to the entire implementation process including driving the definition of improvements based on business need and architectural improvements
Job Background
We are looking for a Web Developer to join an award-winning, talented team, building the
next-generation automated drone applications for our global customers
As a front-end developer, you will implement a complete user interface in the form of a
web app. A thorough understanding of all of the components of the company’s platform and
infrastructure is required. You will need to take ownership of your projects, which involves
detailing requirements after discussion with the Product Owner, building user interfaces,
developing and maintaining web apps with a focus on user experience
Responsibilities
● Work as part of a team developing applications and services using Agile
development methods
● Contribute to team and organizational improvements in process and infrastructure
● Effectively use tools and ingenuity to identify and fix defects before they become a
problem
● Creating self-contained, reusable, and testable modules and components
● Learn about the domain and competitors to propose new drone apps as well as
improvement for existing apps
● Collaborate on projects with a closely-knit team
Skills/Experience
● 3+ yr experience as an Angular 2+ or React or Ionic Developer.
● Strong expertise with NodeJS, HTML5, CSS, JSON, jQuery, Bootstrap and writing
cross-browser compatible code.
● Knowledge of NodeJS frameworks such as ExpressJS etc.
● Knowledge of Creating RESTful services with Node.js and Experience with Socket.io
● Good understanding of HTML Dom manipulation Technique ●Experience in tested & documented TypeScript/JavaScript, HTML, and CSS
● User authentication and authorization between multiple systems, servers, and
environments
● Understanding of fundamental design principles behind a scalable application
● Proficiency working with source control (git) / versioning systems, continuous
integration in an agile development setup
Good to Have
● Understanding of how to deploy Mean stack applications in AWS/Azure deployment
environment, considering security, reliability etc.
● Knowledge of other python-based server-side frameworks such as Flask or Django
Skills required:
- knowledge of Linux administration and Bash,
- great overall coding experience, knowledge of algorithms, etc,
- experience with Git,
- experience with Docker.
Typical tasks would consist of writing scripts for:
- server automation,
- container deployment,
- user data migration,
- backup management.