Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

Graduate (Any Discipline)
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
Excellent English - Verbal & Written (Highly Professional English)
Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)

Responsibilities:

Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

Graduate (Any Discipline)
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
Excellent English - Verbal & Written (Highly Professional English)
Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)

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About Velan IT Solutions Pvt Ltd

Founded :

2009

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Get on boarded onto a smarter security approach with surveillance, access control and gating solutions designed to work specifically for you.

Navaneeth Kumar

Connect

Company social profiles

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