7+ Voice processing Jobs in Mumbai | Voice processing Job openings in Mumbai
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Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts Week-off: Rotational
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance
Job Title: Coordinator, Customer Care Center – Service
Location: Malad,Mumbai
Status: Active
Salary Range: INR 4,80,000 – 7,50,000 per annum
Experience Required: 1 – 12 years
Job Functions and Responsibilities
- Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
- Follow up with customers when payment commitments are not met.
- Log all borrower contacts into the loan servicing system.
- Offer long-term resolutions to customers to resolve delinquency issues.
- Efficiently use an autodialing system to maximize productivity and increase contact ratios.
- Achieve the prescribed number of customer contacts during each workday.
- Understand customer relations functions and available services.
- Perform other duties as assigned by the department manager.
Education / Experience
- Strong customer service skills are essential.
- Fluency in English is required.
- Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
- Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.
Work Schedule / Requirements
- Must be willing to work in US shifts.
- Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
- Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
- Must have a stable internet connection (minimum 50 Mbps) for remote work.
- Candidates must reside in Mumbai (base location) while working from home.
- Currently following a hybrid model — employees will be scheduled to work both from office and home.
- Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
- Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
- Transportation provided for late shifts.
Must-Haves
- Excellent communication skills.
- Minimum 1 year of call center experience (voice support).
- Willingness to work in rotational shifts.
- Flexibility to adapt to business and schedule changes.
Interview Process
- Screening Call
- Two Virtual Rounds (Technical / Process-related)
What you'll do
Greetings from Trigent Software!!
Hiring for Customer Support Executive -International Process
**Only candidates who have excellent communication can apply**
Role: Customer Support Representative
Process: Voice
Mode of Work: Work from Office
Location: Bangalore
Working Days: 5 days
Shift: US Shift
Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)
Salary: 0 months to 7 months - 3 LPA
8 months to 5 years - 4.8 LPA
Responsibility:
Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.
Create focused communications to reinforce existing processes or introduce new ones.
Help manage the tools used for agent communications.
Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.
Rounds of Interview: VERSANT > CD > OPS
Preferred Candidates Profiles:
* Candidate should be comfortable working in US Shift
* Candidate should be comfortable working in a Contractual role
Perks and Benefits:
* 2 way cab facility
Regards,
Trigent Software
- This role includes both product and Project management.Involve in Data collection,Data filtering,refining, and sizing huge incidents data.
- Preferred Domain- Telecom
- Good to have Voice, Unified Communication, Contact center, Messaging experience, Application to Person (i.e. integration with WhatsApp,etc.)
- Work closely with the Engineering Team,Customer Business Team, different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
- create PDD (Process Design Document) and review SDD (Solution design document),POC development, Solutioning/Sizing/Business Case/Pricing activities
- Work closely with Marketing Team for proposal preparation,Business case development
- Handle Inbound & Outbound customer calls
- Acknowledge and resolve customer queries and promptly provide solution to the
- query
- Keeping records of customer interactions, transactions, comments and complaints
- Establish and improve cooperation with new/existing customers
- Coordinate with all the department for smooth redressal of customer complaints.
- Maintaining a positive, empathetic and professional attitude towards customers.
- Excellent interpersonal and oral communication skills
- Computer knowledge (WORD & EXCEL)
- Experience in customer handling
What you’ll do
Roles and Responsibilities
- Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods.
- Meet customer service team call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
Qualifying Criteria
- 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
- Fluent in English.
- Strong phone handling skills.
- Ability to multitask.
- Prioritise and Manage time effectively.
- Academics - Minimum Graduate
- Age - 20 to 25 years
About UniAcco
UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK. We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.
Designation : Customer Relationship Executive |
Job Role : Outbound Voice Process. |
Job Location: Andheri,Sakinaka |
Eligibility Criteria : - |
Minimum - HSC Pass |
SSC with Min 6 Months International BPO Experience (Fresher's Can Also Apply) |
Between 18 - 40 years of age |
Fixed shifts - 7 PM to 4 AM (Fixed night shift) |
5 Days Working, Fixed Saturday & Sunday Off * |
Drop and training will be provided |
No. of vacancy – 50+ |