Outbound calling - Junior process associate / Process associate at Semperfi Solution · Bengaluru (Bangalore) · 0 - 2 years · ₹4L - ₹8L / yr · Posted 2 Jul 2022

Outbound calling - Junior process associate / Process associate
Job Description
JD:
Position: Junior process associate – Outbound calling.
Experience: fresher with any qualification or 1 to 2 years of experience in the Voice process is also preferred.
Key Responsibilities:
- Will be primarily making Outbound calls or taking calls to process the invoice related to vendor payments, Vouchering, invoicing, billing escalations.
- Will have to make or take a minimum of 60 calls per day.
- Will be accountable for working through the task assigned on a weekly basis.
- Establish and maintain effective and cooperative working relationships with the Onshore team.
- To provide daily status to the team lead on the completion of work.
- Prepared to take up additional responsibilities assigned other than the usual task
- Highly motivated with a desire to learn
• Ability to work efficiently without compromising on Quality and Productivity.
Please note the below mandatory points:
- Candidates will be working in the US shift permanently.
- Excellent communication skills are mandatory.
- Only one side cab drop is provided for post 10:00 pm logouts only.
- Only Male candidates can apply as it is the core night shift.
- Candidates should be willing to join immediately or max 15 days.
- Candidates should be available for weekend support ( roster method) 5 days working.
- Candidates should be well reversed with basic concepts of Accounting.
- Candidates are eligible for weekend allowances and nightshift allowances ( if under shifts)
Skills
outbound calling, voice process

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Job Title: Telecaller (1+ Years' Experience)
Job Summary: We are looking for a proactive and result-oriented Telecaller with at least 1 year of experience to handle outbound and inbound calls, generate leads, and maintain strong customer relationships.
Key Responsibilities:
- Make outbound calls to potential and existing customers to inform them about products/services.
- Handle inbound inquiries and provide accurate information.
- Generate and qualify leads and schedule follow-ups.
- Maintain a database of customer interactions and update CRM systems regularly.
- Achieve daily/weekly/monthly calling and conversion targets.
- Address customer queries and resolve concerns professionally.
- Coordinate with internal teams for smooth customer handling.
Requirements:
- Minimum 1+ years of experience as a Telecaller or in a similar role.
- Excellent communication in English.
- Ability to handle rejection and remain motivated.
- Basic knowledge of MS Excel/CRM tools.
- Strong convincing and negotiation skills.






