8+ Voice processing Jobs in Delhi, NCR and Gurgaon | Voice processing Job openings in Delhi, NCR and Gurgaon

Desired Skills: ➢ Min. 2 + years of experience of working as a QA or Sr QA for a US, UK or Australian process (Voice Process)
Must be Graduate
➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management

Desired Skills: ➢ Min. 2 + years of experience of working as a QA or Sr QA for a US, UK or Australian process (Voice Process)
➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management

Roles & Responsibilities: • Build, and maintain efficient, reusable, and reliable code for our web application • Translate application storyboards and use cases into functional applications • Owns the projects/products modules and reports to Project/Product lead for work. • Should be able to work independently • Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues Requirements: • Minimum 5+ years of experience with .Net development • Very good knowledge of web development including C#, ASP.NET, JavaScript, HTML, CSS, XML, Web service • Experience in .NET 4.0+, such as ASP.NET MVC web applications • Hands-on experience with ability to work independently without supervision • Experience with social networking applications and audio applications will be preferred • A degree in Computer Science or equivalent .Net experience • Experience in database management with Postgres and SQL Server • Strong analytical and problem solving skills • Knowledge of source code management is a must

Roles & Responsibilities: • Develop & maintain our android application. • Integrate with our backend services and developed a flexible and optimized front end • Help improve code quality through writing unit tests, automation and performing code reviews • Participate in brainstorming sessions and have the chance to contribute innovative and original ideas to our technology, algorithms and product • Continuously discover, evaluate, and implement new technologies to maximize development efficiency. • Help to improve code quality through writing unit tests, automation and performing code reviews Requirements: • Minimum 3-5 years of experience with Android development in JAVA • A degree in Computer Science or equivalent IT experience • Experience in React native and React js will be preferred • Hands-on experience with ability to work independently without supervision • Experience with audio compression and streaming technologies • Strong knowledge of Android UI design principles, patterns, and trendy user interfaces • Experience with developing social networking and audio processing applications will be preferred • Proficient understanding of Google APIs, Firebase APIs, and Architecture components • Knowledge of SmarDeviceLink standards would be a plus • Solid understanding of the full mobile development life cycle • Good at Android framework, App lifecycle, support libraries & design patterns. Good at OOPs concepts in Java, integrating back end web services, test, debug and fix errors. • Experience with third-party libraries and APIs • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies • Experience in using Github & Git tools

Roles & responsibilities: • Contribute to our native apps written in Objective-C/Java/Swift and deliver a great mobile user experience • Integrate with our backend services and developed a flexible and optimized front end • Help improve code quality through writing unit tests, automation and performing code reviews • Participate in brainstorming sessions and have the chance to contribute innovative and original ideas to our technology, algorithms and product • Continuously discover, evaluate, and implement new technologies to maximize development efficiency. • Work on bug fixing and improving application performance. Requirements: • Minimum 3-5 years of experience with iOS development in ObjectiveC • A degree in Computer Science or equivalent IT experience • Hands-on experience with ability to work independently without supervision • A deep familiarity with Objective-C and Cocoa Touch • Solid understanding of the full mobile development life cycle • Experience with developing social networking and audio processing applications will be preferred • Experience with third-party libraries and APIs • Knowledge of SmarDeviceLink standards would be a plus • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies • Experience in using github & git tools.

Are you hands-on experienced on systems such as Asterisk, FreePBX, Free Switch, Vicidial, FreePBX- Do the words AGI, IVR and VoIP make sense to you and can you dot the lines between them- Do you enjoy taking Telecom-to-the-Cloud with applications that scale like crazy- If you are excited with the idea of hosted telephony technology and the impact it can have, this is the job for you and that's what you'll be doing. This is a very responsible role for our hosted telephony technology services team. You will be handling Telecom Software & Databases. Job Responsibilities : - Installing, configuring, optimising and maintaining telecom application infrastructure including Asterisk, FreePBX, Vicidial boxes. - Scripting IVR applications using Asterisk-Java, AGI and proprietory IVR tools. - Write quality and maintainable telecom software code in Asterisk, Java, PHP and Python with extensive test coverage in a fast paced professional software engineering environment. - Creating webRTC applications including maintaining STUN / TURN servers and writing applications using webRTC. - Solution design for solving customer problems, troubleshooting customer issues and proactively tracking system performance. - Application design, testing, deployment and maintenance of voice applications and associated billing and rating systems, web configuration and reporting interfaces. Education: Diploma or UG -, B.Tech/B.E. - Computers, Electrical, Electronics/Telecommunication PG - M.Tech - Any Specialization, Computers, Electronics/Telecommunication, MCA - Computers Doctorate - Doctorate Not Required 2-4 years- experience in one or both of Asterisk (AGI, PHP is essential) or webRTC - Excellent knowledge of telecom and computing fundamentals, scripting in PHP and AGI. - Hands on knowledge of working on telecom software VoIP, Telephony IVR, Asterisk, WebRTC, FreePBX, Free Switch, Vicidial etc. - Should be passionate, persistent & creative. Knowledge of Advanced Java is a plus. - Knowing interesting software details such as TCP/IP ports, SIP session management, how telecom apps work, how SQL replication works will be a plus. Company Profile : About Phonon Communications Private Limited Phonon.in provides telephonic contact automation services to leading enterprises of India. Phonon.in has been recently declared as a Deloitte Technology Fast 50 India Winner for 2016. Phonon.in was recognized by CIOReview magazine as one of the most promising Unified Communications Company of India in February, 2016 and Red Herring Top 100 Asia 2016 Winner! Our Products & Services are designed to help enterprises to bring efficiency and effectiveness in customer interaction processes. Phonon provides enterprise and telco grade solutions that leverage the ubiquity of the Telecom Network technology and permit your end-customer transactions at the customers- convenient time and place. True to our moto #ReadyFor2020, Phonon Communications has developed futuristic solutions for Customer interaction automation using Advance artificial intelligence and state-of-the-art Natural language processing. Our Clientele: Users of our services in the banking & financial sectors include Citibank, HDFC Bank, Axis Bank, Yes Bank, American Express, Aditya Birla Finance, HDFC Life Insurance Co, Abu Dhabi Commercial Bank, IDBI Federal Life Insurance. Our other customers include Indigo, GoAir, AirPegasus, Air Carnival, Air India, Yatra.com, Cleartrip.com, Goomo.com, SOTC, Mumbai International Airport, ITC Hotels and TradeIndia.com. For more details please visit our Industries link at: https://www.phonon.in/portal/industries/. Phonon's flight status bot is available on Facebook at www.facebook.com/trixie22north/ and on Twitter handle @22n_phonon or page at www.twitter.com/22N_phonon