Team Lead - Inside sales

Location: Indore

Key Responsibilities:-

1. Customer Support: - Provide exceptional customer service by answering incoming Calls/Emails promptly and professionally.

• Address customer inquiries, concerns, and issues with courtesy and empathy.
• Assist customers in resolving their problems or inquiries effectively.

● Any Graduation degree.

● Proven experience in BPO operations, with a minimum of 1-2 years in an Inbound Voice/Email Process ( Experience in healthcare will be an advantage ) 

● Languages: Mandatory English and Hindi ( Other Linguistic languages will be valued)

● Excellent communication, negotiation, and problem-solving skills.

● Strong analytical and critical thinking abilities.

● Knowledge of BPO industry trends and best practices.

● Proficiency in relevant software and tools like Google Sheets, Excel, etc. Should know basic Excel formulae.

● Client-focused with exceptional interpersonal skills.

Job Details

• Job Title: Customer Sales Engineer
• Department: Sales
• Employment Type: Permanent
• Location of Posting: Ahmedabad

Experience & Eligibility

• Experience Required: 1–2 years
• Freshers: Yes, freshers are welcome to apply

Educational Qualifications

• Graduation: B.E. (Mechanical) or Diploma in Mechanical Engineering
• Post-Graduation: Not required
• Special Courses: Not required

Key Responsibilities

• Lead generation and follow-up with potential customers
• Building and maintaining strong customer relationships
• Providing technical support and product-related guidance to customers
• Preparing sales reports and maintaining records
• Coordinating with internal teams to ensure customer satisfaction

Skills & Competencies

• Strong communication skills (very important)
• Languages Known: Gujarati, Hindi, English (fluency not mandatory)
• Learning-oriented mindset
• Team player with a positive attitude
• Good problem-solving ability

JAVA Developer 

Exp: 8+ Years 

Location: Bengaluru 

Notice period: 0-30 days 

Key Responsibilities: 

Design & Develop Scalable Microservices: 

• Architect, develop, and deploy RESTful APIs & Microservices using SpringBoot. 
• Ensure high availability and fault tolerance using Resilience4J and circuit breakers. 

Database & Caching Optimization: 

• Work with PostgreSQL, MySQL, MongoDB, or Cassandra for optimal data persistence. 
• Implement caching strategies using Redis or Memcached. 

Security & Performance Best Practices: 

• Apply OAuth2, OpenID Connect, or Keycloak for authentication. 
• Secure APIs using JWT, Role-Based Access Control (RBAC), and API Gateways. 
• Use Spring Security and OWASP guidelines to harden the system. 

Event-Driven & Asynchronous Processing: 

• Implement Kafka, RabbitMQ, or ActiveMQ for real-time event-driven achitecture. 
• Use Spring WebFlux for reactive programming in high-throughout applications. 

Testing & Code Quality: 

• Write unit tests using JUnit, Mockito, and TestContainers. 
• Perform contract testing with Pact or Spring Cloud Contract. 
• Ensure code quality using SonarQube, PMD, and Checkstyle. 

Observability & Logging: 

• Use ELK Stack (Elasticsearch, Logstash, Kibana) or Grafana & Prometheus for monitoring. 
• o Implement distributed tracing using Jaeger or Zipkin. 

Collaboration & Agile Development: 

• Follow Agile and Scrum methodologies with JIRA, Confluence, or Trello. 
• Work closely with frontend, DevOps, and product teams. 

Required Skills & Technologies: 

• Languages: Java, Kotlin (Good to Have) 

• Frameworks: Spring Boot, Spring Cloud, Spring WebFlux 

• Microservices & API Development: REST, GraphQL, gRPC 

• Cloud Platforms: AWS, Azure, GCP or any 

• CI/CD & DevOps: Docker, Kubernetes (K8s), Helm, terraform (nice to have) 

• Databases: PostgreSQL, MySQL, MongoDB, Redis 

• Messaging Systems: Kafka, RabbitMQ, ActiveMQ 

• Security & Authentication: OAuth2, OpenID Connect, JWT, Keycloak 

• Testing Frameworks: JUnit, Mockito, TestContainers, Pact 

• Logging & Monitoring: ELK Stack, Prometheus, Grafana, Jaeger 

• Version Control: Git, GitHub, GitLab 

• Agile Methodologies: Scrum, Kanban 

About SATISFIC
Satisfic is focused on the areas of the IT channel marketing. As the channel catalyst, we connect and empower technology suppliers, solution providers and end-users. Headquartered in Singapore and with teams across key countries in APAC, Satisfic leverages its regional service delivery capabilities to help IT channel succeed and grow. 

Please visit our site at http://www.satisfic.com">www.satisfic.com for further details.

What you will be doing:

• SATISFIC is a product-based company; hence will be required to work on product development and support.
• Need to work on the following technologies – Angular, Node JS, Core Web API and PostgreSQL.
• SATISFIC’s product is hosted in AWS. This will provide you with an opportunity to work on the latest cloud technologies
• Coding computer programs.
• Integrate user-facing elements developed by front-end developers with server-side logic.
• Writing reusable, testable, and efficient code and libraries for future use.
• Implementation of security and data protection.
• Timely completion of daily assigned projects as per requirements
• Complete adherence to all metrics and parameters associated with each project through completion of project.
• Effective Time management.
• Mentor and assist Trainee/ Junior Software Engineers to complete assigned tasks.
• Check coding standards and deliverables against each project/product specifications for their own and their junior engineers before delivery.
• Develop module specification documents for internal purpose.
• Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives.
• Develop innovative solutions that improve the efficiency and reliability of the deliverables and system.

About your experience:

• Total work experience of more than 5 years and minimum 3+ years in development
• Has led a team of developers and coders on Node js
• 3-4 years of proven experience in Node.Js and frameworks available for it.
• Strong proficiency with JavaScript/TypeScript.
• Troubleshoot and debug applications.
• Expertise with Services (REST, SOAP, JSON) and APIs (Service-oriented architectures).
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes.
• Strong interpersonal and communication skills
• Strong analytical abilities
• Project and time management skills
• Quick learner with a positive attitude

Qualifications:

• Master’s / Bachelor’s degree in Computer Science, Software engineering or related area from a good institute is preferred

Reports to: Lead- Software Engineering

Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.

Drives day to day operations and work plan allocation/management. 
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders. 
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs. 
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS

Responsibilities:

• Supporting system design, development, and maintenance
• Taking responsibility for personal technical quality standards within the team
• Assisting in defining structured practices, especially in source code management, building, and deployment
• Optimizing applications for maximum speed and scalability
• Taking initiatives to build better and faster solutions to the problems of scale

Requirements:

• Experience with NodeJS for at least 3-5 years
• Experience with technologies such as Docker, Kubernetes, and AWS
• Experience with other programming languages such as Go, Python, and Java
• Experience being in a leadership/ mentorship position for 2-3 years
• Should have built systems that have scaled to at least ten thousand users
• Should have an open mind to learn and experiment with new technologies as our needs change

We at Wow Labz are always striving to look for exciting problems to solve. Whether we’re creating new products or helping a small startup extend its reach, we build from our heart. We’re entrepreneurial and we love new ideas. Fun culture with a team that cares about your development and growth.

We are looking for an experienced game designer working primarily with Unity to be a part of our exciting game development team at Wow Labz. You would be part of a team that is working on designing and developing the future of games and interactive experiences. 

We are creating amazing experiences and hub worlds in the metaverse which integrate with our blockchain protocols to offer unique experiences. 

Your primary responsibilities would be prototyping various hub zones within the virtual world in Unity, developing scenes and environments as per the project requirement and also implementing various characters and avatars into the game world. You will also work with the backend team to integrate the world into a multiplayer experience.

• Publicly accessible links to games you have built and deployed. These need to be Unity based. (Please provide links to these)
• 3D work you have done in Blender or Maya. (Please provide links to these)
• List of certifications you have completed on Unity (optional).

• Create a fun, casual adventure world with various hubs and a marketplace!
• Create collectibles and architect an economy system inside the game.
• Create and design fun 3D models and avatars for the Player as well as NPCs. Work with cool libraries like Mixamo to implement fun animations and player world navigation systems. 
• Create exciting and custom face models for 3D characters! 
• Create and customize player animation trees and character animations while working with state-machines and co-op animations. Create fun emotes and player actions!
• Create awesomely fun multiplayer user-to-user interactions and emotes.
• Design responsive game UX/UI in Unity for various screen sizes and orientations. 
• Prototype and deploy scenes in a quick and efficient way and iterate on levels quickly.
• Integrate smart and performance-effective lighting techniques in-game based on time-of-day and other factors.
• Work with materials, textures and shaders for environmental objects as well as characters.
• Implement programmatic and spatial 3D sound in-game.
• Work with Cinemachine cameras and Timeline to create cut-scenes and programmatic camera movements.
• Create performant and optimized scenes. (Prefabs, reusable components, singletons).
• Profile and improve performance for mobile (Unity profiler, Rendering optimization).

• 2+ years of minimum production experience in Unity game development.
• Must have released at least 1 game commercially.
• Team player and takes responsibility for work, handles feedback well.
• Strong working knowledge of Unity systems like  Prefabs, Animations, UI, TextMeshPro, Profiler, Cinemachine, Terrain, 3D Sound, etc.
• Experience working with Blender, Maya and 3D pipeline for game dev.
• Strong grasp of Photoshop or other image manipulation tools.
• Strong AR/VR and Metaverse understanding is a bonus.
• Good knowledge of Unity C#.
• Experience with Git. (Unity Collaborate and PlasticSCM is a bonus)
• Knowledge of Visual Scripting is a bonus.
• Highly capable of executing in a fast-paced, virtual, changing environment
• Strong problem-solving, analytical and troubleshooting skills

• Hands-on experience with developing Multiplayer games.
• Platform experience with releasing on Android and iOS.
• Experience writing custom shaders in Unity.

• Curious and aware of the latest digital and social media trends
• Avid Gamer who is knowledgeable  about the latest gaming trends
• Strong relationship-building skills
• Exceptional analytical reasoning, problem-solving, and creative thinking skills
• Extremely self-driven and able to execute in a diligent manner
• Get a kick out of leading a solution towards its completion
• Fun to hang out with!