3+ Voice processing Jobs in Hyderabad | Voice processing Job openings in Hyderabad

Job Description:-

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

Travel: Not required

Certification: Required if Fresher

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

• Work successfully in a team environment as well as independently

• Ability to use a desktop computer system

• Familiarity with Windows, Microsoft Office & Browsing Internet resources

• Excellent typing skills

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organized and detail-oriented

• Resolving Technical complex queries,

• escalation channel to drive solution of B2B queries,

• detect and track App defects and inconsistencies,

• drive continuous improvement through root cause identification and defect elimination

Responsibilities -

• Working closely with the manager or assigned inside-sales rep, and completing all allocated tasks.
• Conducting desktop research, gathering prospect information through LinkedIn or using tools on the Web.
• Observing and carrying out inside sales processes.
• Joining sales calls and helping them in recording main points.
• Research and generate lists of potential customers or companies.
• Provide input on customer briefs and help sales rep with presentations.

Requirements -

• Good Communication skills both written and verbal and the ability to build genuine rapport
• Fluency in English with strong verbal and written communication
• Passionate about sales and willing to learn new things.
• Ability to work in a fast-paced team environment
• Experience with PowerPoint, Word, and Excel preferred.
• A Master's Degree is preferable.
• Superb interpersonal skills.
• A professional appearance.

Benefits -

• Work on increasingly challenging and engaging real-world projects
• Gain hands-on experience in each stage of the sales funnel
• Collaborate with experienced sales professionals.