Patient Calling (Customer Support - Patient Calling (US Healthcare)

Lead Developer Job Summary

We are looking for an experienced Lead Developer to be responsible for managing the development team and overseeing the development of software applications and systems. The Lead Developer will be expected to collaborate with stakeholders to ensure that the development team is meeting deadlines and requirements and will be responsible for designing and implementing new software solutions.

Lead Developer Duties and Responsibilities

• Lead and manage the development team, providing guidance, mentorship, and support
• Design and develop new software solutions and maintain existing software systems
• Identify development opportunities and prioritize projects
• Collaborate with stakeholders to ensure that the team meets deadlines and requirements
• Provide technical oversight and ensure software quality standards are met
• Develop and manage project plans and timelines
• Also perform some hands-on development
• Monitor project progress and provide regular updates

Lead Developer Requirements and Qualifications

• Bachelor’s degree in computer science, Engineering, or related field
• 5+ years of experience in software development and project management
• Experience leading a development team
• Working knowledge of software development processes and methodologies
• Full stack developer with experience working in .NET and Angular

Designing and developing advanced applications for the Android platform

Unit-testing code for robustness, including edge cases, usability, and general reliability

Bug fixing and improving application performance

• Developing and maintaining dynamic websites and web applications
• Ensure the foolproof performance of the deliverable
• Coordinate with co-developers and other related departments.
• Experience own and work on end to end on an application.
• Set Milestones and deadlines.
• Fine-tuning and resolving performance issues
• Mentor colleagues and code walk-through
• Must have Skills:
• PHP, OOP, Codeigniter, Jquery, MySQL

Responsibilities :

• Manage the day-to-day operations including product content, site maintenance, Listing hygiene inventory availability, pricing and promotional activities, on-site content improvements, ensuring a perfect store online and the best consumer experience.
• Develop campaign strategies and audience targeting recommendations per brand and product line. Continually optimize product listings, brand store, and enhanced content
• Work cross-functionally with the sales team, PPC Managers  and other Amazon partners to drive incremental revenue and increase advertiser satisfaction
• Ability to deliver the highest level of customer service to our clients. See to it that the reports are sent to clients on time and according to the format that is set
• Make sure that the media plan is set after discussion with the analyst and PPC manager
• Manage Communication with the clients weekly as well as account wise, Keeping a track of all the ad campaigns &  deliverables list etc. 
• Develop strong relationships with Amazon vendor managers, partners and external agencies
• Maintain KPIs and report on performance to key stakeholders identifying risks and opportunities, making recommendations, and implementing the action plan.

Qualifications:

• MBA in marketing 
• Excellent oral and written communication skills, and an ability to influence internal and external partners
• A practical and creative approach to problem-solving

• Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow
• Excellent planning, project and time management, and decision-making skills with the ability to self-manage numerous projects simultaneously
• Prioritize and deliver timely, high-quality work

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

• Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team.
• Revenue generations through Cross Selling products & Interest Collection.
• Maintain good relationships with clients so that the business can

maximize the value of those relationships.

• Customer Relationship and Follow-up.
• Maintenance of important registers and daily reports.
• Cash Management and accounting.
• CASA management (Current Account /Savings account )
• Sourcing of New Customers to increase Gold loan Business, Gold Appraisal.