Patient Calling (Customer Support - Patient Calling (US Healthcare)

Job description

The ideal candidate will have experience in all stages of the sales cycle. They should be confident in building new client relationships and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

• Job Location: Noida

• Qualification: Any Graduate

• Required Experience: 1 to 3 years in IT service-based firm

Responsibilities

• Build relationships with prospective clients

• Maintain consistent contact with existing clients

• Manage sales pipeline

• Analyse the market and establish competitive advantages

• Track metrics to ensure targets are hit

Qualifications

• Bachelor’s degree with at least 1+ years of experience in the IT sales industry

• Experience in full sales cycle including deal closing Demonstrated sales success

• Strong negotiation skills

• Strong communication and presentation skills

• CRM experience is preferred

• Working experience on Upwork is a bonus.

Please NOTE: This is purely an onsite job

• Candidate should have good Platform experience on Azure with Terraform.
• The devops engineer  needs to help developers, create the Pipelines and K8s Deployment Manifests.
• Good to have experience on migrating data from (AWS) to Azure. 
• To manage/automate infrastructure automatically using Terraforms. Jenkins is the key CI/CD tool which we uses and it will be used to run these Terraforms.
• VMs to be provisioned on Azure Cloud and managed.
• Good hands on experience of Networking on Cloud is required.
• Ability to setup Database on VM as well as managed DB and Proper set up of cloud hosted microservices needs to be done to communicate with the db services.
• Kubernetes, Storage, KeyValult, Networking(load balancing and routing) and VMs are the key infrastructure expertise which are essential. 
• Requirement is  to administer Kubernetes cluster end to end. (Application deployment, managing namespaces, load balancing, policy setup, using blue-green/canary deployment models etc).
• The experience in AWS is desirable 
• Python experience is optional however Power shell is mandatory
• Know-how on the use of GitHub

Proven experience as a UX Designer, UI Designer or similar role

Proficient in Knowledge of HTML/CSS; JavaScript is a plus

Strong portfolio of design projects

Background in project management and research

Familiarity with interaction design and information architecture

Proficient in design software

Problem-solving aptitude

Analytical mind with a business acumen

Excellent communication skills

About IHX (website: ihx.in):

IHX is an industry-leading, first-of-its-kind in India, digital healthcare data platform and exchange, infused with AI/ML capabilities delivering solutions to stakeholders in all segments of the healthcare sector. Our AI-infused  applications and APIs help hospitals, payers, diagnostic labs, pharmaceutical companies, and digital intermediaries, and enable them to enhance their products and services by being better informed, agile, reliable, and competitive. We solve the most complex problems in the Indian healthcare ecosystem: leverage the enormous amount of unstructured data and use AI to generate actionable insights and solve real-world problems. With more than 11,000 hospitals across 1,100 cities and 30+ insurance companies in our network, we are already the largest healthcare data exchange in India.

Join us today and be a part of the team driving the digital revolution in Indian healthcare.

OUR MISSION:

To enhance healthcare delivery through data-based insights and meaningful health information.

WHAT’S IN IT FOR YOU

• Be a part of a well-funded, high-growth, first-of-its-kind health-tech start-up in India
• Open culture, fun and collaborative work environment
• The candidate will work directly with the senior leadership team and will have an opportunity to do ground-breaking work in healthcare.

• Mentorship: get mentored by the leaders who have led multimillion-dollar businesses
• Competitive salary and benefits

ROLES & RESPONSIBILITIES

• Collaborate with stakeholders to gather business requirements
• Use various ideation methods like brainstorming, interviews, and focus groups to solve the user’s needs to add value

• Conduct user research, create user personas and explore various design approaches to solve specific user issues

• Define user task flows and interaction
• Use wireframes, storyboards, process flows and sitemaps to illustrate and present design
• Create prototypes, wireframes, and mock-ups to demonstrate the functioning and layout
• Implement the latest design innovations to ensure that the product is in accordance with the cutting-edge

• Optimize UI designs and tests for intuitiveness and user-centeredness.
• Conduct regular research on user experience and support any pre-sales engagements that come
• Stay up to date with the industry’s trends

REQUIREMENTS

• Bachelor's degree or Certifications in Interaction Design, Computer Science or any other related
• 2-4 years of work experience
• A digital product design-oriented portfolio
• Hands-on experience in working with style guides and micro-interactions
• Great visual design, time management and multitasking
• Good understanding and Knowledge of UI frameworks and Front-end technologies.
• Good problem-solving ability with attention to
• Strong Knowledge in creating wireframes, storyboards, user flow, process flow, Information Architecture, Prototype and User Testing

• Hands-on in using various design tools like Adobe Creative Suite, Sketch, and Figma
• Possess excellent communication, presentation, collaboration, and interpersonal skills

‍Expected to manage the product plan, engineering, and delivery of Plum Integration activities. Plum is a rewarding and incentive infrastructure for businesses. It's a unified integrated suite of products to handle various rewarding use cases for consumers, sales, channel partners, and employees. 31% of the total tech team is aligned towards this product and comprises 32 members within Plum Tech, Quality, Design, and Product management. The annual FY 2019-20 revenue for Plum was $ 40MN and is showing high growth potential this year as well. The product has a good mix of both domestic and international clientele and is expanding. The role will be based out of our head office in Bangalore, Karnataka however we are open to discuss the option of remote working with 25 - 50% travel.‍

• Scope and lead technology with the right product and business metrics.
• Directly contribute to product development by writing code if required.
• Architect systems for scale and stability.
• Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with stakeholders across disciplines like sales, customers, product, design, and customer success.
• Code reviews and feedback.
• Build simple solutions and designs over complex ones and have a good intuition for what is lasting and scalable.
• Define a process for maintaining a healthy engineering culture (Cadence for one-on-ones, meeting structures, HLDs, Best Practices In development, etc.).

• Manage a senior tech team of more than 5 direct and 10 indirect developers.
• Should have experience in handling e-commerce applications at scale.
• Should have experience working with applications like HubSpot salesforce and other CRM.
• Should have experience in B2B integrations.
• Should have at least 10+ years of experience in software development, agile processes for international e-commerce businesses.
• Should be extremely hands-on, with an Automate as much as possible mind set full-stack developer.
• Should exhibit skills to build a good engineering team and culture.
• Should be able to handle the chaos with product planning, prioritizing, customer-first approach.
• Technical proficiency
• Frameworks like React, React Native, Node.js, GraphQL
• Databases technologies like Elasticsearch, Redis, MySQL, MongoDB, Kafka
• Dev ops to manage and architect infra - AWS, CI/CD (Jenkins)
• System Architecture w.r.t Microservices, Cloud Development, DB Administration, Data Modeling
• Understanding of security principles and possible attacks and mitigate them.

‍You will lead the Plum Integration Engineering team and work in close conjunction with the Tech leads of Plum with some cross-functional stake with other products. Your will report to the CTO directly.

 Skill set: ASP.Net, Web, MySQL, C+, HTML, ASP.Net Angular(good to have), 

Job Description as mentioned below: · 

MS SQL; Database design, 

Stored Procedure, Functions, 

Views, triggers, and advanced queries · 

C# version 4 or higher. · 

Visual Studio 2013 or later. · 

ASP.NET web forms knowledge · 

Advanced JQuery/JavaScript · 

Ability to understand the existing applications and work on enhancements · Ability to understand requirements quickly · Documentation skills , Requirement Analysis · 

Good Communication skills 

Roles & Responsibilities:

• Develop test plans, test environment and test scenarios for new product features
• Improve test efficiency by adapting an automated approach 

Requirements:

• Should have 1-3 years of IT experience in software testing/automation
• Should have a bachelor’s/master’s degree in engineering/technology from a reputed college/university
• Strong communication skills, both verbal and written
• Should be a good team player who enjoys collaborating with others 

Technical Skills:

• Proficiency in a scripting language, such as Python, Shell Scripting
• Experience in JavaScript test automation frameworks – Protractor/Selenium/TestNG (Primary)
• Experience in developing Continuous Integration pipelines using Jenkins and GitHUB Actions
• Experience with Source control such as GitHUB
• Experience in working with Postgres, Oracle , SQL DB
• Experience in Docker and any other containerization platform.

Desirable Skills:

• Familiarity with the following is a bonus:
• ​​​​​​​NodeJS and npm    
• Jmeter and Groovy Scripting
• Experience in working with SCXML and VXML
• Experience in Contact center industry is added advantage