Customer Service Associate - Chandigarh/Lucknow/Jaipur
- Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
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Join Us in Pioneering the Future of Recycling
At Jules AI, we are on a mission to empower recyclers with the best of what digital technology can offer and as a result contribute to a greener planet.Our SaaS platform, is designed to dramatically automate recycled materials procurement and sales processes. We operate with an agile and globally distributed team across multiple continents, including Canada, Europe, and Asia.
Who we are looking for
- As a Technical Configuration and Setup Expert at Jules Trade, you will play a critical role in the onboarding process of our clients, understanding their business niche, client challenges, and ensuring that their setup on our platform is configured to meet their specific requirements.
- You will lead the configuration and setup of customer accounts based on requirements shared by the Customer Success (CS) team, provide technical and configurational support using advanced software tools, and manage confidential client data with utmost integrity.
Key Responsibilities
- Lead the onboarding process for new clients, understanding their business model, niche, and specific challenges to ensure a smooth transition to the Jules Trade platform.
- Configure and set up customer accounts based on specific requirements provided by the CS team, ensuring a tailored experience for each client.
- Provide advanced technical support using software tools such as Carbone.io, DBeaver, Papertrail, Postman, Redis/Medis, and Microsoft Word, along with leveraging AI technologies like ChatGPT for innovative solutions.
- Manage sensitive client data securely, ensuring accurate data mapping for an efficient user experience on our platform.
- Employ creative problem-solving skills to meet technical and configurational requirements of clients, thinking outside the box to find effective solutions.
- Offer proactive recommendations to clients for optimizing their use of the Jules Trade platform, enhancing their trading efficiency and productivity.
- Contribute to the team by sharing knowledge, skills, and ideas to improve overall performance and service delivery.
Required Skills and Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience in technical support, IT configuration, or a similar role, preferably in a trading or fintech environment.
- Strong proficiency in using advanced software tools such as Carbone.io, DBeaver, Papertrail, Postman, Redis/Medis, and Microsoft Word.
- Experience with AI technologies like ChatGPT and ability to apply them creatively to solve customer challenges.
- Solid understanding of data management principles and experience in handling confidential information with integrity.
- Excellent problem-solving skills and the ability to think creatively to fulfill customer technical and configurational requirements.
- Strong communication and interpersonal skills, with the ability to work closely with the Customer Success team and interact effectively with clients.
- Ability to provide insightful recommendations for platform optimization and contribute to team performance improvement.
- Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously in a fast-paced environment.
Grow, develop and thrive with us
- As a global company, we treasure and encourage diversity, perspective, interest, and representation through inclusivity. The more we have, the better the solution.
- Connect and work with leading minds from the recycling industry and be part of a growing, energetic global team, across time zones, regions, offices and screens.
- Exposure to developments and tools within your field ensures evolution in your career and skill building.
- We adopt a Bring Your Own Device policy and encourage flexibility and freedom in how you work through competitive compensation and yearly appraisals
- Health insurance coverage, paid vacation days and flexible work hours help you maintain a work-life balance
- Have the opportunity to network and collaborate in a diverse community.
Are You Ready for the Challenge?
If you are a proactive problem solver passionate about technology and business integration, committed to delivering exceptional results, we invite you to join us in shaping the future of the recycling industry at Jules AI.
Apply to us directly: https://nyteco.keka.com/careers/jobdetails/33546
Tech Mahindra Conducting Walk in Interview For Following:
Role: Customer Support Associate (CSA)
Job Location: Kolkata
Tech Mahindra is Hiring for immediate joiners
🎯 Mode of Work: *Work from Office* - Training and Job both.
Process- *Flipkart voice process*
❗️ Job Description:
- Educational Qualification: HS/Graduate from any stream
- Work Experience: Fresher/ Minimum 1 year of work experience with proper certificate
- Communication skills: Candidates Must be fluent in English and Hindi, Should have excellent Oral and Written communication skills In English
⏰ Work Timing: Rotational (9 Hrs of Work)
🎁 Salary:
• 174477/- CTC (Annual) for *Freshers* [12700/- inhand per month]
• 209447/- CTC (Annual) for *Experience* [15400/- inhand per month]
✅ Week off- Any 1-day week off (Rotational)
- Documents: CV, Aadhaar Card (Complete D.O.B. is mandatory
Location details for Walk In interview: Tech Mahindra, DLF2, 3rd Floor, Block B, Rajarhat, Kolkata-700156(Opposite of Geetanjali park TCS) Candidates need to carry CV & Aadhar card (Government id card)
Job Description :
• The Primary Task Of A BPO Executive Is To Handle Calls From Customers Or Clients And Provide Them With A Solution To Their Queries • She Must Show The Willingness To Learn New Things Every Time And Then • Giving A Resolution To The Customers Or Clients Should Be The Whole And Sole Responsibility.
Note : Night Shift
Time : 6:30PM - 4:30AM
Fluent english is must
2. Backend, data entry experience (experience of working with Govt. Municipal project plus)
3 experts in the products that their company manufactures and develops.
4. find solutions to problems with the products and help customers work through technical difficulties.
5. Filing reports regarding product problems.
6. Researching technical issues.
7. Managing and processing customer orders
8. Walking customers through solutions
9. Reviewing product change requests
10. Learning about product updates and new technologies etc.
Compensation: 15K NTH-25K NTH (depending upon current CTC & experience)
Experience- 1.3 yeras
Role 1 year contractual role
Location-Odisha
Candidates should be based out of Kolkata only.
If you are very good at communication, Customer-centric and patiently listening then this role is a good match for you!
Candidates must have flexibility working in Night shift as we mainly have USA-based clients to cater to.
Salary-Negotiable
5 Days work week.
2 Rotational week off.
We are providing a Work from Office opportunity.
Technical Support Engineer, Velocity
Responsibilities
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Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.
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Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
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Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
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Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues
-
Understand the technical application of the Velocity suite of products and services
-
Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences
-
Write it Down: identify and create documentation that Empower Others
What do you need?
-
3+ years of relevant experience in Customer Success
-
Have an understanding of web applications, REST APIs, DB Systems
-
Experience with JavaScript, Ruby, Perl, or Python programming
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Prior knowledge of DBMS, SQL
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Past experience of using tools like Postman, Kibanna,
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Strong analytical and problem solving skills.
-
Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
-
Team player with solid communication and presentation skills
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Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills -
- Fluent communication skills in English and Hindi
- Proven customer support experience of 1-3 years
- Engaging with customers and earning their trust
- Building sustainable relationships with customers
- Patient, empathetic, self-motivated
- Experience with CRM and tool handling
- Bachelor's degree, preferably in Computer/IT Engineering
- Prior experience in Ed-tech platform is mandatory
Following are the day-to-day roles and responsibilities -
- Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
- Taking inbound calls from customers to resolve any queries or complaints
- Accurately explaining all details of courses offered to parents and students
- Ensuring a smooth journey for customers, from registering to completing a demo session
- Ensuring maximum customer satisfaction
- Having inside-out knowledge of our product and course offerings
- Explaining technical subjects to customers with a non-technical background