
Customer Service Associate - Chandigarh/Lucknow/Jaipur
at One of the top global entities in Ecommerce industry.
- Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned

Similar jobs
- Formulate and implement a comprehensive national sales strategy to expand CPaaS business. -
Identify and cultivate new enterprise business opportunities, fostering strong relationships with key customers and partners. -
Collaborate cross-functionally with marketing, product development, and customer success teams.
Analyze market trends, customer feedback, and competitive landscape to refine sales approaches.
Oversee sales forecasting, budgeting, and performance reporting.
- Negotiate and close complex, high-value contracts.
Represent the company at industry forums and client engagements
7-10 years of progressive enterprise sales experience, preferably within CPaaS, telecom, or related technology sectors. -
Demonstrated success managing and achieving national-level revenue targets. -
In-depth understanding of CPaaS technologies, communication APIs, and enterprise solutions. -
Strong negotiation, communication, and interpersonal skills.
- Ability to work in fast-paced, target-driven environments.
We are seeking a qualified HR Associate in regard to selling cars and bike service products that our customers have grown to rely on. We are a growing platform and are required to target customers by hiring more sales executives on daily basis.
Job Summary:
As a Talent Acquisition Associate, you will play a crucial role in attracting, sourcing, and hiring talented individuals to meet the organization's workforce needs. You will collaborate with hiring managers and stakeholders to understand their requirements, devise effective recruitment strategies, and execute end-to-end recruitment processes.
Responsibilities:
- Collaborate with hiring managers to understand their talent requirements, including job descriptions, qualifications, and other relevant details.
- Source, screen, and assess candidates using various channels such as job boards, social media platforms, professional networks, and internal databases.
- Conduct phone screens and initial interviews to evaluate candidate qualifications, skills, and cultural fit.
- Coordinate and schedule interviews with hiring managers and other stakeholders, ensuring a smooth and efficient recruitment process.
- Build and maintain a strong candidate pipeline for current and future hiring needs.
- Assist in the development and implementation of recruitment strategies to attract top talent.
- Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
- Provide timely updates and feedback to candidates throughout the recruitment process.
- Assist in negotiating and extending job offers to selected candidates.
- Support onboarding activities for new hires, including completing pre-employment checks and paperwork.
Requirements:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Proven experience as a Talent Acquisition Associate or in a similar recruitment role, preferably within the IT or technology industry.
- 1-3 years of relevant experience in end-to-end recruitment processes.
- Familiarity with applicant tracking systems and other recruitment tools.
- Strong sourcing and networking skills to identify and engage with potential candidates.
- Excellent communication and interpersonal skills.
- Ability to effectively prioritize and manage multiple recruitment assignments.
- Understanding of employment laws and regulations.
- Results-oriented mindset with a focus on meeting recruitment targets and deadlines.
- Highly organized with attention to detail.

- Designing and building the WordPress website front-end
- Creating the website architecture
- Designing and managing the website back-end including database and server integration
- Creating landing pages
- Generating WordPress themes and plugins
- Conducting website performance tests
- Troubleshooting content issues
- Monitoring the performance of the live website and improving it
- Work on SEO and Optimise continuously for website using Google Analytics
- Assist in Social Media Management and Email Marketing
- Stay updated with latest web technologies, SEO Tools and Website optimising tools and widgets
- Managing Social Media Management Tools
ABOUT US
Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
- A Bank Account you can create from anywhere in the world in under five minutes
- A high-limit Credit Card that helps build a healthy credit score
- Easy, lightning-fast, cross-border money transfers with the best rates in the market
We believe: that if space tourism is real, so is reaching for the stars.
RESPONSIBILITIES
- Responsible for driving customer excellence & bringing the customer perspective to all business decisions
- Work with cross-functional teams (business, product, design, content, marketing etc.) and wear the hat of the customer to constructively challenge the teams and to develop a customer-first mindset and implement customer focused strategies
- Own and drive the overall NPS metric for Zolve
- Consistently scan the market for best practices, best in class journeys, best in class customer delighter elements etc. and own market intelligence from a customer experience perspective
- Understand the competitive landscape and be an expert on our competition and how they are positioned
- Obtain insights into customers’ usage of current products, untapped opportunities and customer personas, through interviews, surveys, and sales data
- Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target customer personas.
- Serve as a customer evangelist within the organization
REQUIREMENTS
- 1. Obsessed with improving customer experience 🙂
- 2. Obsessed with improving customer experience 🙂
- 3. Obsessed with improving customer experience 🙂
- 4-6 years of B2C product experience
- Preferably has worked or studied in the US
- A creative and quantitative thinker
- Significant attention to detail
- Demonstrable experience collaborating with cross-functional teams, across geographies, and taking ownership of key metrics
- Excellent presentation, written, and verbal communication skills

Working as part of the Aurum PropTech digital team, the right candidate will spearhead our digital product proposition as a product manager and will be responsible for product planning, delivery and marketing throughout the product lifecycle. The right candidate will develop a strategy, vision and roadmap for the product based on input from internal stakeholders, customers, market research and their industry insight. They will work closely with Development/Engineering and other teams to deliver products that align with this vision, meet market needs and are delivered to a consistently high-quality standard. They will develop a forecast for the product based on input from marketing, sales, market analysts and their own experience and manage its delivery. They will identify the key benefits and value of products. This will be used to create and maintain marketing plans and collateral (including web updates, product training materials, pricing strategy and sales training).
The role will work with our leadership and management team across all relevant commercial and operational functions, to understand commercial objectives, gather and evaluate ideas and feedback, and define product features. There are several product initiatives at differing stages of development, and the role will ensure these are managed and delivered successfully, whilst becoming a key contributor to the ongoing product strategy.
Product Manager Responsibilities:
• Define the product strategy and roadmap for our flagship digital products; Develop the business case for new products, improvements to existing products, and business ventures.
• Manage the product throughout its lifecycle from concept to end-of-life
• Collect, manage and maintain traceability of requirements from all stakeholders across product releases
• Write the business case for investments and gain internal approval
• Propose a product marketing plan and budget and then deliver against it
• Write Product Requirements and Market Requirements documents
• Work with internal stakeholders and third parties to assess and establish partnerships
• Be the recognized expert in the business on the product, the market, relevant technology and the competition.
• Develop core positioning and messaging for the product
• Perform product demos to customers and develop relationships with key clients for the B2B segment
• Be a key stakeholder as part of the product team to ensure delivery of agreed objectives
• Set pricing to meet revenue and profitability goals
• Monitor, report and improve product performance
• Brief analysts and the press
• Run trials and MVPs, develop and deliver go-to-market launch plans
• Channel management and support
• Commission market and competitor research
• Promote the product to sales teams through sales training sessions, webinars, newsletters and other mechanisms
• Develop and deliver training to technical sales support
• Manage development and marketing projects to deliver to plan
• Collate feedback from sales and customers, & brief and train the sales force at quarterly sales meetings
• Represent the voice of the customer in senior-level management meetings
• Evangelize the product internally and externally
• Be recognized as a leader in the business and build relations with business stakeholders
• Deliver regular (e.g. monthly) volume, revenue and profit forecasts
• Brief press and analysts and go on press tours
• Runs pilot programs during the qualifying phase with almost final products and samples, in an agile environment.
What we are looking for:
Essential Skills
• Minimum of 5+ years experience as a Product Manager or Product Marketing Manager
• Proven experience in Agile product development
• Demonstrated success defining and launching excellent products
• Excellent written and verbal communication skills
• Technical background, with experience in API and SaaS product development, desired.
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Examples and at least one sample of an effective document delivered in the past
• Experience in a B2C / B2B SaaS Business (Industrial experience of working in PropTech would be a major advantage)
• Experience in a client-facing role
• Results and data-driven mindset, a self-starter that is excellent at multi-tasking
• This is a great opportunity for a Product Manager who loves disruptive technology in a business that is scaling rapidly - Opportunities to work for a profitable startup do not come around often!
Qualifications
➢ Bachelor's Degree
➢ MBA preferred
Development Values
New technology is exciting, but at Aurum PropTech we recognize that people are the key to our successful digital transformation. We are creating a workplace where they can focus on high-value, strategic work, high-rewarding career paths and be inspired to enhance our client’s digital services - with an Agile mindset.
This is a fantastic opportunity to join a fluid and fast-paced organization offering an attractive working environment both in terms of work type, technologies and projects. It’s somewhere you can thrive, grow and be challenged. The program is currently at its nascent stage and will entail owning a challenging and fulfilling role using cutting-edge technology. We will be willing to invest in relevant training for the right candidate.
COME JOIN US as we empower our teams with digital skills.
Role and Responsibilities
Lead a team to develop, standardise and localise content growth methodologies, KPIs and best practices to help and accelerate category teams' work to drive content diversification, growth and consistency.
-
Cultivate content marketing strategies targeted at driving traffic, engagement, generating leads, delivering sales, retaining customers and building brand awareness.
-
Ensure brand voice consistency across all content assets.
-
Lead HK’s content strategy for priority content programmes across brands
-
Develop and execute content strategies specific to the growth of in-house
-
Provide consultancy and support for in-market teams on creator/ partner
management (frameworks, support models, content category focus etc).
-
Act as the point of contact with external social & PR agencies
Skills and Experience
|
|


