Customer Service Associate - Chandigarh/Lucknow/Jaipur
at One of the top global entities in Ecommerce industry.
- Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
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As we discussed, please find below the JD for the design candidate. The person should be with 2/3 years of experience preferably from Aerospace / Automotive background with knowledge of Surface Modelling.
Location: Hoskote, Bengaluru
Budget - INR 30,000 / 35,000 per month
SCOPE OF WORK
- Lead design efforts in developing new product related to defence. Follow all Product Development Phases required to bring concepts into production with supervision from Manager. Prepare presentation material for design reviews and customer meetings.
- Guide and direct activities of the multifunctional team(s) according to priorities set by Engineering management.
- Evaluate customer requirements to develop technical assumptions and requirements that provide an outline for project scope, planning and quoting activities. Create Design FMEA, execute risk-mitigating actions from DFMEA, and update DFMEA accordingly. Responsible for design/product validation plan and report. Supports cross-functional feasibility reviews of new products.
- Confirm product design intent. Perform stack studies and other analyses required from DFMEA to reduce and eliminate failure modes from designs before tool release. Check manufacturing drawings for completeness and accuracy. Perform engineering tests and submit products for screening and qualification testing in the reliability lab.
- Coordinate new product development, debug and release. Follow all product development steps, and supply tooling groups with necessary drawings for quoting and tool build. Assist and support manufacturing in the debug process. Responsible for follow-up, documentation, publishing and expediting all action items of a new product program.
- Prepare and follow engineering change requests (ECR) per document control procedures. Support other engineers in department by checking drawings and providing mark-up for corrections.
- Produce suitable manufacturing drawings and employ accepted GD&T methodology.
- Interface with internal departments (manufacturing, quality, lab, sales and marketing) to ensure design objectives are met in a timely manner and assist by providing product information, engineering samples and technical advice. Also interface with suppliers and customers.
- Support product with continuous improvement and support resolution of customer issues.
- Support to Process Design and Quality activities if required.
- Support to PFMEA / Control Plan.
Job Title: Backend Developer - Fintech
Responsibilities:
- Architect and Develop: Design, build, and maintain secure, scalable, and efficient RESTful APIs using Django Rest Framework, ensuring compliance with regulatory requirements.
- Collaborate: Work closely with cross-functional teams to gather requirements and translate them into technical specifications and actionable plans.
- Debug and Resolve: Identify and fix backend issues and bugs, ensuring a seamless user experience for financial applications.
- Optimize Systems: Continuously enhance backend systems for performance, scalability, and resource efficiency.
- Code Quality: Uphold high standards of code quality, organization, and implement automated testing processes to meet industry standards.
- Stay Updated: Keep abreast of fintech industry trends, technological advancements, and regulatory updates to continually improve backend architecture.
Requirements:
- Experience: 5+ years of proven experience in backend development with a strong skill set in Python and Django.
- API Development: Extensive experience in developing secure and compliant RESTful APIs using Django Rest Framework.
- Database Proficiency: In-depth knowledge of MySQL for database design, optimization, and maintenance; experience with MongoDB is a plus.
- DevOps: Proficiency in DevOps practices, including CI/CD pipelines, infrastructure as code, and containerization.
- Cloud Services: Exposure to cloud services (AWS, GCP) with an emphasis on security and regulatory compliance.
- Software Principles: Solid understanding of software development principles, design patterns, and best practices in the fintech domain.
- Agile Environment: Experience working in an Agile/Scrum development environment.
- Problem-Solving: Excellent problem-solving and analytical skills, with keen attention to detail.
- Collaboration: Strong communication and collaboration skills to work effectively in a team-oriented fintech environment.
- Version Control: Proficiency with Git for version control and collaborative development.
Preferred Skills:
- Asynchronous Processing: Familiarity with asynchronous task processing using Celery or similar technologies, especially in financial transaction processing.
- AWS Expertise: Strong knowledge of AWS services and infrastructure, including EC2, S3, RDS, Lambda, with a focus on security and compliance.
- GCP Expertise : VPC, Virtual Machines, SQL, IP whitelisting
- Caching Mechanisms: Experience with caching mechanisms (e.g., Redis) for optimizing real-time data access and processing.
- Continuous Learning: Eagerness to learn and adapt, staying updated with emerging technologies and methodologies in backend development and the fintech industry.
Required Skills
- 4-6 years of professional experience building server applications with Node.js and the Spring framework.
- Experience working with the AWS Development stack, including: Lambda, API Gateway, DynamoDB, Cognito, Mobile Analytics, EC2 and RDS
Experience working with a handful of the following:
- relational databases: MySQL, or PostgreSQL or Oracle
- document-based data stores: MongoDB or CouchDB,
- key-value stores: DynamoDB, Redis, Memcached
- column-stores: Cassandra, Vertica
- Ability to work with front-end web technologies, like: HTML5/CSS3/Angular/Bootstrap
- Strong familiarity with *nix command line operations
Roles and Responsibilities:
Install and maintain the performance of database servers.
Develop processes for optimizing database security.
Set and maintain database standards.
Manage database access.
Performance tuning of database systems.
Install, upgrade, and manage database applications.
Diagnose and troubleshoot database errors.
Recommend and implement emerging database technologies.
Create and manage database reports, visualizations, and dashboards.
Create automation for repeating database tasks.
Be available for on-call support as needed.
Skills Required:
Strong command of MySQL server tools
Advanced knowledge of database security, backup and recovery, and performance monitoring standards.
Understanding of relational and dimensional data modeling
PowerShell and Unix shell scripting skills
Familiarity with SSAS, SSIS, SSRS
Strong mathematical and statistical knowledge
Excellent written and verbal communication skills
Impeccable attention to detail
Education and Experience Requirements:
Bachelors degree in computer science or a related field.
MCSE/MCSA certifications preferred
Experience with Linux and Windows Server environments
Extensive experience with database technologies (MySQL, MS SQL, PostgreSQL Oracle, MongoDB)
Experience with cloud services (AWS, Microsoft Azure) a plus
Benefits:
5 Days working
Paid Leaves
Healthy work environment
Rewards and Appreciation
Culture of continuous improvement
Employees engagement activities and work life balance
- Bachelor’s degree in computer science or software engineering.
- Previous work experience with application and software development.
- Experience developing customer-facing interfaces.
- Advanced knowledge of Salesforce CRM platforms.
- Proficient in MYSQL, Apex, JavaScript, Native, and VisualForce.
- Working knowledge of mavensMate or eclipse.
- Good communication skills.
- Ability to problem solve high-level software and application issues.
- Ability to project manage.
- Meeting with project managers to determine CRM needs.
- Developing customized solutions within the Salesforce platform.
- Designing, coding, and implementing Salesforce applications.
- Creating timelines and development goals.
- Testing the stability and functionality of the application.
- Troubleshooting and fixing bugs.
- Writing documents and providing technical training for Salesforce staff.
- Maintaining the security and integrity of the application software.
- Handling Recruitment functionalities.
- Work on search engines like Naukri and Monster and hire candidates.
- Short listing resumes from search engines and references.
- Joining formalities
- Lining up of candidates for the Interviews.
- Performing Reference Check for selected employees.
- Coordinating with candidates & the technical panel for scheduling the interviews.
- Manages day to day business of the operations department
- Oversees operational processes while looking for improvement opportunities
- Anticipates & tracks operational risks and provides strategic solutions
- Works with sales teams to help set and meet daily and quarterly goals.
- Plays a significant role in long-term planning and implementing quality control processes.
- Works closely with COO on other special planning and departmental projects.
- Oversees and reports weekly, monthly, quarterly, and annual metrics.
- Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
- Collaborates with transitions and onboarding team as needed.
If you want accelerated growth & a steep learning curve, AskMisha is the place to be.
We are the world’s first company building tech at the intersection of food tech, blockchain and machine learning. At Gulpie, we’re building the future of food discovery. At our core, we are a tightly knit mad bunch that is driven by mission, values and customer-obsession.
We're not looking for an average Joe. Are looking for a position that is going to challenge you and bring out the best of your potential? We promise to nurture you with utmost care and resources to help you achieve your dreams. The ones who worked with us went on to become leaders that are known for their ambition.
You’ll be playing a key role in building a community of food reviewers. Everyday, you’ll be interacting with some of the smartest minds and most popular food influencers. If there’s one thing you’ll take away from the position, it would be an incredibly powerful network that will open doors for the rest of your career.
You’re good with :
- Hustle. Hustling. Hustled.
- Devising innovative growth hacks to identify the right social channels and efficiently converting them
- Data-driven decision maker with a clear understanding of metrics, funnels and churn
- Self-learning with proven ability to learn things on the fly
- Socially engaging
- Empathetic and obsessed with all things food and people
- Story-telling reputation that precedes you
- Hungry to learn
You’re awesome if you have :
- Experience hustling for early stage products
- Experience working with A/B testing and other analytics tools like GA, Mixpanel & Hotjar
- Passionate about food
- Experience building online/offline communities
You’re looking for :
An Opportunity to work on a meaningful problem with massive potential to scale. A company that strongly believes culture and work ethic are quintessential for a happy working environment. An ambitious, entrepreneurial and passionate team obsessed with the quality of everything they lay their hands on.
We believe smart people with integrity don’t need to be managed as they have high standards set for themselves. We don’t believe in stipulated working hours. One is only accountable to their deliverables. Though sounding cliche, we value hard working people, a notch higher than you might usually expect, and equally reward them. Your work will receive the credit it deserves.
We love people bubbling with ideas - the crazy ones that believe in their ideas enough to go the lengths to make them real. We believe it’s important to hear everyone’s opinion and empower them with tools to build innovative products. Consistently achieving impeccable results is not only a professional but a personal goal here. We know talented individuals that work hard can do magic. That said, we believe intellect without humility is a recipe for failure.
Does it sound like you?
- Write to us with your 2 best ideas to go viral with food.
- Send us your resume and let us know why you think you’re unique. Why don’t you tell us about a couple of growth hacks you’ve successfully pulled off?
- Have run marketing campaigns before? Have a personal or professional blog? Share some links or your social profiles.