Trimble
https://trimble.comAbout
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Jobs at Trimble
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Job Responsibility:
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Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual
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Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
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Contributes to team effort by accomplishing team metrics and SLA
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Provides all billing-related information to customers – helps in resolving any billing issues
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Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems
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Ensures and provides quality service to both internal and external customers.
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Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues
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Participates and provides expertise as a member of the Customer Care group
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Attends regular meetings and feedback sessions
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We are a technology company with a proven track record of partnering with organizations to deliver innovative mobile and cloud solutions & products. We believe that cloud and mobility are the means to deliver solutions to tomorrow’s challenges. Over the last 10 years, we have completed over 200 projects, and many of those have reached the top of the AppStores. We have worked across a number of categories including Fintech, Social, Retail, Enterprise, Lifestyle, Ticketing, Sports, Healthcare, Entertainment and many more.
We have worked with both Fortune 500 companies and innovative startups, and delivered successful products. We have a 40+ people team which, includes UI/UX designers, the best breed of engineers for iOS and Android, Full Stack Developers and Innovators. Other than design and development, Byteridge helps companies understand and define the product that needs to be built. This includes working with the stakeholders to understand the business, recognizing areas of improvement and aligning the project scope with the customers problems.
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Founders:
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- Ashish Kurmi: CTO & Co-Founder, with experience at Plaid, Uber, and Microsoft.
Advisors:
- Sekhar Sarrukai, David Cross, Gagan Gulati, Jordan Harband, Ram Shankar Siva Kumar.
Investors:
StepSecurity is backed by leading VCs and notable angel investors, including Anmol Malhotra (Coinbase), Ash Devata (GreyNoise), and David Cross (Rain Capital).
Funding raised: $3M - Seed Funding
For more detailed information, visit - https://www.stepsecurity.io/team
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