Loading...

{{notif_text}}

Work at top Indian companies and global startups in 2020 - Check it out

Customer Support Associate (night Shift)-Male Candidates
Posted by sakshi Rahate

apply to this job
Pune
1 - 3 years
{{::renderSalaryString({min: 300000, max: 800000, duration: '', currency: 'INR', equity: false})}}

Skills

Customer Support
Technical support
Voice processing

Job description

Job Summary Experience - 1 to 3 year Location - Pune US Process Night shift(7pm-4am) Note-Only for Male Candidates We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers Responsibilities and Duties The individual role that you’ll play in our team: Deal directly with customers. Respond promptly to customer inquiries Handle and resolve customer queries and complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information about the products Process orders, forms, applications and requests Organize workflow to meet customer timeframes Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions. What we want to see in the potential Candidate Quick learner and versatile. Must possess strong communication skills in English, both written and verbal Should be comfortable on calls for solving queries of the customers. Sound work ethic. Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone. Must be able to conduct themselves in a professional and courteous manner. Should be able to understand customer feedback and analyze to respond accordingly. Should stick to company process and guideline. Should be able to follow the TAT ( Turn Around Time). Should be able to log, summarize and pass on queries. Strong ownership Good amount of patience to attend different types of customers. A logical thinker An excellent problem solver with strong analytical skills Friendly attitude Ability to work in Shifts. Required Experience, Skills and Qualifications Key Skills: 1+ years of experience into Customer/Technical Support would be good to have Technical background would be an added advantage The ability to manage your time and plan your day effectively Excellent written and verbal communication skills. Job Type: Full-time

About Promobi Technologies

Promobi Technologies:   

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management. 

 

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)  

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.



Founded

2013

Type

Product

Size

51-250 employees

Stage

Bootstrapped
View company

Why apply to jobs via CutShort

No long forms
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Discover employers in your network
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Make your network count
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
{{2101133 | number}}
Matches delivered
{{3712187 | number}}
Network size
{{6212 | number}}
Companies hiring

Similar jobs

{{job.headline}}
{{job.headline}}
{{job.clientDescription}}

Founded {{job.companyid.founded}}
Products and services{{j_company_types[job.companyid.type - 1]}}
{{j_company_sizes[job.companyid.size - 1]}} employees
{{j_company_stages[job.companyid.funding - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
{{job.remoteType == "remote_only" ? "Remote only" : (job.remoteType == "remote_okay" ? "Remote, " : "")}}{{job.remoteType == "remote_only" ? "" : job.locations.joinWithGrammar()}}
Experience icon
{{(job.expRange.minVanity == undefined ? job.expRange.min : job.expRange.minVanity)}} - {{(job.expRange.maxVanity == undefined ? job.expRange.max : job.expRange.maxVanity)}} years
Salary icon
Best in industry{{renderSalaryString({min: (job.salaryRange.userMinVanity == undefined ? job.salaryRange.userMin : job.salaryRange.userMinVanity), max: (job.salaryRange.userMaxVanity == undefined ? job.salaryRange.userMax : job.salaryRange.userMaxVanity), duration: job.salaryRange.duration, currency: job.salaryRange.currency, equity: job.equityRange})}}

{{job.comment}}

Job posted by
apply for job
apply for job
{{job.createdBy.name}} picture
{{job.createdBy.name}}
Job posted by
{{job.createdBy.name}} picture
{{job.createdBy.name}}
Apply for job
apply for job
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on CutShort.
Want to apply for this role at Promobi Technologies?
Hiring team responds within a day
apply for this job
Why apply via CutShort?
Connect with actual hiring teams and get their fast response. No spam.
File upload not supportedAudio recording not supported
This browser does not support file upload. Please follow the instructions to upload your resume.This browser does not support audio recording. Please follow the instructions to record audio.
  1. Click on the 3 dots
  2. Click on "Copy link"
  3. Open Google Chrome (or any other browser) and enter the copied link in the URL bar
Done