Customer Support Associate (night Shift)-Male Candidates

About the Role

OpenIAM is looking for a Solutions Architect (IAM) to support our enterprise customers in the

successful deployment and integration of OpenIAM’s platform. This role is highly technical and customer-facing, bridging architecture design, migration,

troubleshooting, and best-practice advisory.

Responsibilities

• Partner with CSMs to deliver technical onboarding and solution design for enterprise accounts.
• Lead integrations with enterprise directories, cloud services, databases, and custom applications.
• Provide migration planning and execution support for legacy IAM systems.
• Troubleshoot complex issues, including connector logic, data sync, performance, and HA setup.
• Advise customers on compliance/audit configuration (e.g., SoD, certifications, reporting).
• Work with Engineering to resolve escalations and influence product roadmap.
• Deliver technical workshops, architecture sessions, and training to customer teams.

Qualifications

• 5+ years in IAM architecture, engineering, or consulting (e.g., OpenIAM, SailPoint, ForgeRock, Ping,
• Okta).
• Deep technical knowledge of IAM standards and protocols (SAML, OIDC, OAuth2, SCIM, LDAP).
• Hands-on experience with provisioning/deprovisioning, connectors, APIs, and scripting (Groovy, Java, or similar).
• Strong knowledge of enterprise IT environments (Windows, Linux, AD, databases, Kubernetes, cloud).
• Excellent problem-solving and troubleshooting skills.
• Comfortable presenting to technical and business stakeholders.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

Why Join OpenIAM

• Work on challenging IAM deployments at scale with leading global enterprises.
• Shape the success of customers while influencing the evolution of our platform. Competitive compensation, benefits, and growth opportunities.

About the Company:

We are a Y Combinator–backed early-stage startup on a mission to empower small family-owned convenience stores. By combining a mobile app with an advanced Point-of-Sale system, we make it easier for these stores to operate efficiently and compete with large corporate chains. Our vision is to help local businesses not just survive, but thrive, while preserving their vital role in communities across America and beyond.

About the Role:

We are looking for a HUNGRY and High-Energy Account Executive who is excited to grow at fast-paced startup, take ownership of their pipeline, and help bring innovation to convenience store owners globally. If you’re competitive, coachable, and motivated by success, this role is for you.

What You’ll Do

• You will own the full sales cycle—from prospecting and qualifying to closing deals.
• You will make 150+ outbound cold calls daily to convenience store owner prospects across America and help teach them about how our technology can super charge their business and eventually convert them into paying customers.
• You will build and nurture long-term customer relationships that create repeat business and referrals.
• You will consistently exceed quotas while contributing ideas to improve sales playbooks and processes.
• You will oftentimes participate in experiments on new product lines and offerings while providing feedback to the leadership team which you will work with directly.
• You will be highly detail oriented and maintain pristine CRM hygiene at all times.

Key Requirements

• Please note that this role is fully in person at our Ahmedabad office and night shift serving our American customer base (8AM to 5PM CST).
• A minimum of 3 years of sales deal closing experience, with at least 2 years of experience closing deals with American or Canadian clients.
• You must be an excellent verbal and written communicator in English, but also verbally fluent in Gujarati and Hindi .
• You must be eager to learn, highly coachable, and open to adopting new strategies, tools, and processes.
• You must have high mental fortitude to deal with constant change within priorities as our early stage startup experiments on new product lines and strategies.
• Since you are cold calling daily and also closing deals daily, you must be comfortable balancing high activity with high-quality conversations that lead to results while managing your own motivation well.
• You must have a strong track record of exceeding quotas in fast-moving environments.

Our Mission

On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test

platform to empower software testers & developers globally to perform testing intelligently at scale.

Our Vision

We envision an integrated platform where professionals can rely to perform and manage all

types of tests without being limited by infrastructure dependency. So people could focus on things

that matter the most, i.e. their tests

We are looking for the brightest minds to join our team!

You will be

part of

a fast growing organisation, and a

high-performing team that delivers

beyond

100%. You

get the

opportunity to

learn from a team of

seasoned entrepreneurs and sales

experts.

This will be a hands-on position

in a fast paced start-up environment. So

we are looking for a

motivated self-starter who isn't afraid to roll-up their sleeves and contribute

in various capacities.

Someone who will see a problem as an opportunity for leadership.

Role/ Scope of Work

Generate sales revenue through prospecting, nurturing and closing

business in the

Enterprise/ Mid-Enterprise, SMB Segment

Build and manage your sales pipeline for strong coverage ratios; achieve

quarterly revenue

targets

Manage the entire account lifecycle from account strategy, customer engagement, solution

development and contract negotiation; meet or exceed quarterly/ annual revenue quota

Develop, maintain and grow

executive relationships in your target account to expand

revenue potential

Work

with all levels of Sales/

Marketing/ Product leadership to continuously improve key

sales

management processes

like territory planning, lead/pipeline/opportunity management

and KPI reporting

Maintain excellent due diligence in CRM for your Lead, Accounts and Opportunities (on a

daily, weekly, monthly basis)

Requirements

Minimum 3 years of new business acquisition sales in a B2B software organisation. Top 10%

of the team, with a strong track record of success.

Experience in full sales lifecycle

management from qualification, solutionising, negotiation/

procurement to closing

Strong willingness and ability to uncover opportunities by

pitching highly differentiated value

propositions to crack new accounts or expand deals at existing accounts.

Excellent

verbal and written communication

skills with

strong phone/video conference

presence

Persistent

and optimistic problem solver

with

a vibrant,

assertive and energetic attitude,

strong work ethic and driven to succeed

Extreme customer centricity and empathy

and

service urgency; strong desire to work in a

fast-paced, self-directed start-up environment● B.Sc in Technology/ IT/ Computer Science is preferred but not mandatory, but expected to be

passionate about Internet Technologies, SaaS, knowledge about SDLC, Cross Browser

Testing industry

LambdaTest is a cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. LambdaTest provides access to a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross platform compatibility testing. The product roadmap is evolving and there are many more functionalities and features which will be added to the product. The company is angel funded by the leading investors and entrepreneurs of the industry. We are growing at a fantastic rate. This is an incredible opportunity for someone talented and ambitious to make a huge impact.

You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll out a product that delivers the company’s vision and strategy.

Requirements–

• Experience in creating various types of content such as video scripts, blogs, infographics, guides, website etc.
• Be creative and able to work with subject matter experts to turn ideas into compelling scripts that are shared through video to target our audience i.e. Developers, Product Managers, Designers, and Testers etc.
• Experienced in marketing, digital media, and social media. You are a storyteller, with a passion for sharing and/or creating these stories through video.
• Knowledge of marketing tech like SEO, PPC, keywords optimization, and social media marketing would be a plus.
• Experience with YouTube or any other video marketing would be a solid perk.
• Able to write engaging content for different social media platforms like LinkedIn, Facebook, Twitter etc.
• You’ll lead and create a video that tells our story, promotes our products, and enhances our brand.

Qualifications –

• 2+ years of experience
• Bachelor's degree in Engineering (Computer Science) is Mandatory
• Demonstrable experience in marketing together with the potential and attitude required to learn.
• The person should be a really good communicator & writer.
• Ability to work independently, collaboratively and proved to be a good team player.
• Go getter & self-learning attitude.

JD mentioned below:

• Hands on Experience with Microsoft Power Automate Flows & Desktop versions. Experience in developing and delivering MS365 solutions based on Microsoft and Cloud best practices.
• Modelling and developing out robotic processes using Microsoft Power Automate and Azure Form Recognizer during the project development stage.
• Experience in Azure Form Recogniser
• Hands-on experience in developing, improving, and supporting RPA programs with data integrity standards.
• Proficiency in one or more system level programming languages (C#, Java, Python, Angular 12 etc.) and a willingness to learn new languages.
• Understanding data structures and follows coding best practices, e.g. naming conventions, error handling, logging, and commenting.
• Good knowledge on end to end automation analysis and feasibility.
• Ability to perform feasibility of automating business processes.
• Ability to solve a problem using critical thinking, including assessment of existing process to determine feasibility of Automation and the ability to break down business problems into logical tasks .
• Ability to perform code readability to understand how the code is implemented and documented ability to understand the dependencies for the code to run.

 Preferred Skills:

• Microsoft Power Automate certification will be an added advantage.
• Must be able to perform administration of Power Automate in Admin Centre .
• Must have hands-on experience and troubleshooting knowledge in Power Automate. Functional knowledge of Agile development and RPA development lifecycle management principles.
• Hands-on at least one other RPA Tools Blue Prism, Automation Anywhere, Ui Path etc..
• Must be able to communicate and work effectively in a multi-cultural environment.
• Must be capable of taking initiative, with a firm understanding of the final goal to be achieved.
• Must be an excellent team player possesses strong problem-solving and analytical skills.
• Able to handle confidential and sensitive company information

MATLAB developer in the application team is responsible for software development of the backend interfaces and business logic in machine applications customized for different product lines.

Responsibilities

• Core Matlab large applications development
• Graphical applications development in Matlab including Object Oriented Programming
• Experience in M-Scripting must with GUI design
• Ability to independently architect and deliver new, large-scale applications in Matlab
• Matlab M-scripting & troubleshooting
• HPC (High performance computing), Parallel processing
• JIRA, GIT/GITHUB
• Ability to communicate and collaborative working

Qualifications

• Bachelor's degree in Computer Science or relevant field
• 5+ years of experience working with MATLAB or relevant experiences
• Good knowledge of development and continuous integration process and tools Studio, Git, Jira, Confluence, Jenkins, TeamCity, etc
• Good knowledge in agile software development (Scrum, Kanban)