Customer Support Associate (night Shift)-Male Candidates

Ideal Candidate

6+ years of experience selling B2B SaaS to US customers

Prior success as one of the first AEs at a startup; comfortable working in a fast-paced, early stage startup environment

Track record of consistently beating your quota

Solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early stage setup

Strong project management skills and proactiveness, given the long sales cycle and pilot (free trials) heavy nature of deals.

Strong first principles understanding of business fundamentals; Ability to understand the product at a granular level; Ability to empathise with the end user, and understand their pain points

Strong first principles understanding of different stages of the sales funnel, and experience with good CRM hygiene

Strong first principles understanding of sales processes e.g. MEDDPICC

Willingness to get your hands dirty and do the grunt work in the early days.

MANDATORY - Willing to work in the US time zone (~4 am IST) on weekdays (Mon-Fri) because the majority of our clients are based in the US. You have flexibility on when you want to start your day in the afternoon (IST), or take breaks (e.g. family time, gym etc). This role will require you to stretch outside your comfort zone.

Excellent written and oral communication skills

Ability to build, manage and motivate a team

Self driven individual with high ownership and strong work ethic

Previous entrepreneurial experience is a huge plus

Experience catering to CFO persona is a plus

Familiarity with billing systems, CPQ and accounting systems is a plus

Not taking yourself too seriously.

About the Company:
Our client is an Entertainment Network that owns 73 frequencies and is an advertising partner for another 3, across 63 cities, making it India's largest private FM radio broadcaster. With the highest listenership across the country and a track record of developing innovative content, it has been expanding and retaining its audiences and advertisers through the years.

Job Title: Network Engineer

Job Summary:

The Network Engineer will design, implement, and manage various network solutions to ensure the smooth operation, security, and efficiency of the organization's IT infrastructure. This role requires a deep understanding of network architecture, protocols, and security.

Key Responsibilities:

• Network Design and Implementation:
• Design and deploy functional networks (LAN, WAN, WLAN, VLAN, VPN).
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).

Network Maintenance and Monitoring:

• Monitor network performance and ensure system availability and reliability.
• Use tools to monitor network performance, troubleshoot network issues, and optimize network performance.

Security Management:

• Implement and manage network security measures (e.g., firewalls, intrusion detection systems).
• Regularly update network security measures to protect against vulnerabilities and cyber threats.

Technical Support:

• Provide technical support to users and resolve network issues.
• Liaise with vendors and other IT personnel for problem resolution.

Documentation and Reporting:

• Maintain comprehensive documentation of the network configurations, including network diagrams and operational procedures.
• Prepare and maintain network reports and logs.

Network Upgrades and Scalability:

• Plan and execute network upgrades and expansions to support the organization's growth.
• Evaluate new network technologies and make recommendations for enhancements.

Compliance and Standards:

• Ensure network configurations comply with industry standards and best practices.
• Adhere to regulatory requirements related to network management.

Required Skills and Qualifications:

• BE / Bachelor’s degree in computer science, Information Technology, or a related field.
• Professional certification (e.g., CCNA, CCNP, CompTIA Network+) preferred.
• Proven experience as a Network Engineer or Network Administrator.
• In-depth knowledge of network protocols (e.g., IP, BGP, OSPF, EIGRP, HSRP).
• Hands-on experience with network hardware (e.g., Cisco, Juniper, HP, Fortinet Switch).
• Proficient in network monitoring and troubleshooting tools (e.g., SolarWinds, Wireshark, Nagios).
• Strong understanding of network security principles and best practices.
• Excellent analytical and problem-solving skills.
• Strong communication and teamwork abilities.

Preferred Skills:

• Experience with virtualization technologies (e.g., VMware, Hyper-V networking ).
• Familiarity with cloud networking (e.g., AWS, Azure).
• Experience with SDN (Software-Defined Networking) and NFV (Network Functions Virtualization).

Working Conditions:

• 5 days in Office- Wissen Technology, Cessna Business Park, Kadubeesanahalli, Bellandur, Bangalore- 560103
• May require on-call duties or after-hours work to address network issues or perform upgrades.
• Work may involve lifting and installing networking equipment.

Role: Director of Field Sales

About the Role

If you have a flair for the field, you love achieving targets, thrive in managing large teams, enjoy the blend of the chaos & the nuances of data, with a dream to take this from a 12 cr to a 50 Cr team (ARR), then we would love to have a chat with you.

We envisaged this vertical to drive and tap the unlimited potential of the retail market across India. It's a wonderful problem to solve considering the vertical has grown 6X in 12 months.

As the Director of Field Sales, you will be responsible for leading a large sales team and driving revenue growth for the company. You will work closely with the executive team to develop and execute the company's sales strategy, while also managing the day-to-day operations of the sales team.

What you will be doing

● Develop and execute a comprehensive sales strategy that drives revenue growth for the company

● Build and lead a high-performing sales team of 200+ that consistently exceeds sales targets

● Develop and maintain strong relationships with key customers and partners

● Analyze sales data and market trends to identify opportunities for growth

● Manage the sales budget and ensure that all sales activities are aligned with the company's financial

goals

● Develop and implement sales training programs to ensure that the sales team is equipped with the skills

and knowledge needed to succeed

● Ensure that all sales activities are in compliance with company policies and procedures

● Provide regular updates to the executive team on sales performance, market trends, and other key

metrics

What we are looking for

● Someone with 10 + years of experience managing a sales team in product-based start-up

● Someone who has successfully managed field sales of more than 200 people in the past

● Someone who has seen a scale of at least 50 crore net revenue per annum

● Someone who is analytically strong and has a good grip on numbers

Job Overview:

We are seeking a skilled PHP Laravel Developer to join our team. The successful candidate will be responsible for designing, developing, and maintaining web applications using Laravel framework.

Key Responsibilities:

• Develop high-quality web applications using PHP, Laravel framework, and related technologies.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Write clean, secure, and scalable code that meets coding standards and best practices.
• Conduct code reviews and maintain code quality standards.
• Troubleshoot and debug complex issues and provide timely solutions.
• Develop and maintain API integrations with third-party services.
• Perform unit testing, integration testing, and performance testing.
• Participate in project planning and estimation.
• Keep up-to-date with the latest trends and best practices in web development.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• Minimum 1-3 years of experience in PHP development, with a focus on Laravel framework.
• Proficient in PHP, MySQL, HTML5, CSS3, JavaScript, jQuery, and Ajax.
• Experience with RESTful API development and integration.
• Solid understanding of object-oriented programming, MVC design patterns, and software development principles.
• Familiarity with Git version control and Agile development methodology.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

If you are a self-motivated individual with a passion for product development and want to work in a challenging environment, we encourage you to apply for this position.

Roles and Responsibilities: -

• Manage the recruitment and selection process.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Ensure legal compliance throughout human resource management.

         - Tie up with corporates via Email, callings etc. for placements 

Desired Candidate Profile: -

• Proven working experience as  HR Executive.
• People oriented and results driven.
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labor law and HR best practices
• Degree in Human Resources or related field

          Performance based appraisal.

Skills and Qualifications

• Diploma /Bachelor’s degree / Masters in human resources
• 1+ years in human resources or recruitment
• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
• Adept to problem-solving and conflict resolution
• Extensive knowledge of HR policies and systems
• Familiarity with HR software and working knowledge of MS Office.

           Self Motivated, Time Management and sincere 

• Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
• Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
• License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
• Updating firmware and patch on phones and MG's
• Server restarts that require deeper analysis of logs and further troubleshooting,
• IP Phone registration issues due to network/firmware issues
• Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
• Installs the software/firmware/patches/Service packs on the server
• Configures the system as per customer requirement and established project SOW
• Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
• Troubleshooting SIP Server and Session Border Controller
• Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
• Troubleshooting Media processor errors resulting in poor voice quality

• Excellent Written and Spoken Communication Skills
• Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
• Comfortable to work in US shifts
• Strong technical skills/domain expertise

What you will be working on?

You'll be a part of the core team and will be working with the founders in building and iterating upon the core product.

How you can grow with us?

• Will be working on the bleeding edge technologies of IoT which are not usually accessible to software engineers.

• Will get exposure to IoT Hardware and Industrial Infrastructure.

• Will get to deliver on-time, quality software in the challenging domains of Energy/IoT/Automation.
  
  

We appreciate the following traits!

• Will be dealing with the web app, mobile app, frontend, backend, etc. So, you need to be flexible in getting the work done.

• Need not be proficient in all of these but you can trump any of this by being a quick learner and a hard worker.

• Should be familiar with the transition from the development phase to the deployment phase.