Customer Support Associate (night Shift)-Male Candidates
Customer Support Associate (night Shift)-Male Candidates
Posted by sakshi Rahate
1 - 3 yrs
₹3L - ₹8L / yr
Pune
Skills
Customer Support
Technical support
Voice processing
Job Summary
Experience - 1 to 3 year
Location - Pune
US Process
Night shift(7pm-4am)
Note-Only for Male Candidates
We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers
Responsibilities and Duties
The individual role that you’ll play in our team:
Deal directly with customers.
Respond promptly to customer inquiries
Handle and resolve customer queries and complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information about the products
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions.
What we want to see in the potential Candidate
Quick learner and versatile.
Must possess strong communication skills in English, both written and verbal
Should be comfortable on calls for solving queries of the customers.
Sound work ethic.
Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone.
Must be able to conduct themselves in a professional and courteous manner.
Should be able to understand customer feedback and analyze to respond accordingly.
Should stick to company process and guideline.
Should be able to follow the TAT ( Turn Around Time).
Should be able to log, summarize and pass on queries.
Strong ownership
Good amount of patience to attend different types of customers.
A logical thinker
An excellent problem solver with strong analytical skills
Friendly attitude
Ability to work in Shifts.
Required Experience, Skills and Qualifications
Key Skills:
1+ years of experience into Customer/Technical Support would be good to have
Technical background would be an added advantage
The ability to manage your time and plan your day effectively
Excellent written and verbal communication skills.
Job Type: Full-time
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About Promobi Technologies
Founded :
2013
Type :
Product
Size :
100-500
Stage :
Bootstrapped
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
Read more
Company video
Connect with the team
Company social profiles
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Read more
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