Customer Support Associate (night Shift)-Male Candidates

Job Title: State Sales head for Uttarpradesh Job Category: Full time

Qualification Graduate in computer science, BE, /MBA Location Uttarpradesh

Salary Range 50000 PM + Incentives Experience: More than 5 years

Position Overview: We are seeking a State Sales head with a passion for education and a proven track record

in sales to lead and expand our presence in the Uttarpradesh state. Ambitious and energetic candidates required

expertise in customer aquacation strategy & dedication for effective sales & marketing strategy to drive

sustainable financial growth with forging strong relationships & product knowledge.

Key Responsibilities:

● Sales Strategy: Develop & execute a comprehensive sales strategy that aligns with the company's

goals and objectives. Continuously evaluate and refine the strategy based on market trends & customer

feedback.

● Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating

contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.

● Market Analysis: Stay updated on industry trends, customer needs to inform product development and

sales strategies. Conduct market research,competition & competitor analysis to identify opportunities

for growth.

● Sales Process Optimization: Implement & improve sales processes, systems & follows the best

practices in sales and customer relationship management, use tools to enhance efficiency &

effectiveness.

● Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights

and recommendations for improvement. Present reports to senior management to track progress and

make informed decisions.

● Customer Engagement: Collaborate with the marketing team to create targeted marketing campaigns,

promotions, and events to attract and retain customers. Ensure exceptional customer satisfaction

through effective communication and support.

● Collaboration: Identify and establish strategic partnerships with educational institutions, organizations

& other stakeholders to expand the company's reach and influence in the EdTech sector.

Qualification and experience:

● Proven working experience as a State Sales head in K-12 or CBSE school business,

● Proven sales track record, computer Proficiency for proposal development & CRM tools

● Market knowledge, strong relationship is expected with ability to build rapport

● Good analytical & Strong problem solving skills, listening and questioning skills, combined with the

ability to interact confidently with clients, able to work under pressure in result oriented manner

● Graduate from any branch computer science, MBA, BA, B.Com

● Edtech/Book publisher or sales & marketing experience are added advantages

Company Profile: Scholarclone is an innovative EdTech company committed to transforming education

through cutting-edge technology solutions. We provide a range of online learning & administrative platforms,

resources, & tools designed to empower educators and learners alike. With a mission to make education

accessible and engaging, administrative solutions and integrated business applications to a wide spectrum of

clients including education institutes.

In 2016, we started imagining a world where 'good' is valued and rewarded. Based on this lofty mission of making the world a better place, powered by human kindness, we started looking for our answers in data and technology. At the SuperHuman Race, we take pride in using creativity and data to solve intersections. In working out these solutions, we discover the engineers, the architects, and the authors that live and breathe deep inside the colorful fabric of society. We automate social purposes for organizations and deliver impact-related insights to all of our users. At the core of the SuperHuman Race is the belief that while good work is important and aspiring to make an impact is necessary, it cannot be sustainable unless it is also fun!

Job Summary

We are looking for an iOS Developer who is passionate about pushing mobile technologies to their limits. You will work with our team of talented engineers to design, build, and enhance the next generation of our mobile applications. This role will give you the opportunity to work on impactful projects while collaborating with cross-functional teams to create secure, scalable, and user-friendly Android solutions.

Key Responsibilities:

1. Design and build advanced mobile applications for the iOS platform.
2. Collaborate with designers and cross-functional teams to define and implement new features.
3. Ensure the quality, performance, and responsiveness of applications to specifications.
4. Identify and fix bugs, and resolve potential bottlenecks to improve overall performance.
5. Publish and manage applications on the App Store.
6. Maintain clean, organized, and documented codebases with automation where possible.
7. Design and implement application updates and new feature releases.

1. Support the full application lifecycle — from concept, design, testing, and release to maintenance.
2. Integrate applications with backend tools, APIs, and cloud services such as Firebase.
3. Utilize encryption and security best practices to safeguard data and content.
4. Provide prototypes and proofs of concept for new ideas and functionalities.
5. Stay up to date with emerging iOS technologies, frameworks, and best practices.

Qualifications:

1. Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
2. 2–3 years of hands-on experience as an iOS Developer.
3. Strong proficiency with Swift and familiarity with Objective-C.
4. Extensive experience with iOS frameworks such as Core Data, Core Animation, and SwiftUI.
5. Familiarity with RESTful APIs for integration with backend services.
6. Good understanding of the iOS release cycle, CI/CD pipelines, and deployment processes.
7. Proficient understanding of version control tools (Git, Firebase Services, Google Services, etc.).
8. Familiarity with testing frameworks and debugging tools.
9. Experience with push notifications, cloud messaging, and offline storage.
10. Knowledge of Apple’s Human Interface Guidelines and design principles.
11. Strong analytical and problem-solving abilities with attention to detail.

Preferred Skills:

• Experience with SwiftUI, Combine, or Reactive Programming.
• Understanding of app security, data encryption, and authentication mechanisms.
• Familiarity with third-party SDK integrations and API design.
• Experience with cloud-based services and real-time databases.
• Strong understanding of user-centric design and mobile UI/UX best practices.

Why Join Us?

• Build mobile applications that create social and environmental impact.
• Collaborate with a talented and purpose-driven team.
• Opportunity to design and implement apps used by communities and organizations worldwide.
• Exposure to cutting-edge technologies and innovation-driven projects.
• 5 Days Working.
• 
  

How to apply?

Send your resume and portfolio (if available) with a brief overview of your work, current CTC & Notice Period details to arman @ mysuperhumanrace dot com , please fix the spacing

Subject: Application for iOS Developer

At SHR, we believe in meritocracy and are proud of the diverse team we have built. We welcome talent from all regions, geographies, languages, backgrounds, cultures, genders, and age groups in our attempt to accelerate progress and deliver on our shared goals of sustainability & equity.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

We are seeking an experienced Business Evangelist with technical sales experience to join our Enterprise Sales team. As

a Business Evangelist, you will be responsible for identifying and developing new business opportunities, and solution

showcase, managing existing accounts and building long-term relationships with prospects & customers.

Only Female candidates

Location - Chennai

Key Responsibilities:

1. Develop and implement sales strategies to achieve revenue targets and drive business growth.

2. Build and maintain strong relationships with key decision-makers and influencers within target accounts.

3. Identify and qualify new business opportunities through lead generation, and referrals.

4. Conduct high-level solution presentations and demonstrations to prospects and customers.

5. Provide accurate and timely sales forecasts, account plans, and reports.

6. Collaborate with marketing, engineering, and product management teams to ensure customer satisfaction and

success.

7. Attend industry events and conferences to stay up-to-date on market trends and competition.

Requirements:

1. Master’s degree in Business, Marketing, or a related field.

2. Minimum of 5 years of enterprise technical sales experience in SaaS, Software or Cyber Security organisations.

3. Proven track record of achieving sales targets and driving revenue growth.

4. Excellent communication and interpersonal skills.

5. Ability to build and maintain relationships with key decision-makers and influencers.

6. Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Responsibilities:

• Work with the Product and Marketing team to identify content required for specific user journeys and create a plan for a technical enablement solution.
• Create and maintain content for continuous updates and improvements.
• Ensure content is valuable and highly useful.
• Edit content to adhere to the writing process and best practices.
• Identify and contribute to improve Writing Best Practices, Style Guides, Processes, and other Technical Writing guidelines.

Requirements:

• Identify projects that deliver the most value and then meet deadlines and reprioritize as needed to complete timely delivery of content projects.
• Professional experience writing and editing content for a technical audience (application developers; programmers, system architects, or similar) in a Product environment.
• An analytical mindset, with good research, prioritisation, and exploration skills.
• Proactive and curious about problems and willing to take responsibility for their solutions.
• Capture business value, priorities, and product context.
• Fluent in both written and spoken English.

• Implement responsible web design principles to ensure that our company website renders well across multiple devices
• Design a framework for creating user apps that grows with the needs of the company
• Monitor website performance, watch for traffic drops related to site usability problems and rectify the issues
• Review app and feature coding and plan future website upgrades with the development team
• Assist in the development of applications and features that will be put on the website and in internal functions as well.
• Ensuring user experience determines design choices.
• Developing features to enhance the user experience.
• Striking a balance between functional and aesthetic design.
• Ensuring web design is optimized for smartphones.
• Building reusable code for future use.
• Optimizing web pages for maximum speed and scalability.
• Utilizing a variety of markup languages to write web pages.
• Maintaining brand consistency throughout the design

• Must have knowledge of Website testing and API testing
• Must have knowledge of Linux and SQL
• Should have hands on automation experience with Selenium and developed multiple frameworks
• Should have worked on Robot Framework and can develop automation framework from scratch
• Must have worked on cloud providers such as BrowserStack, SauceLabs, PCloudy, etc.
• Must have worked on running tests parallely on multiple browser instance
• Should knowledge of at least one interpreted programming language like Python OR Java
• Should have worked on CI/CD tool such as Jenkins, CircleCI, TravisCI, TeamCity