Technical Support

Roles & Responsibilities

• Design and build ontologies (knowledge models) that organize Dell's business information in a structured way.
• Connect data from different systems so that all information is consistent and easy to understand.
• Create relationships between products, customers, services, and other business data to improve search and AI capabilities.
• Work closely with business teams to understand their requirements and convert them into structured knowledge models.
• Ensure data is organized according to industry standards such as RDF, OWL, and SPARQL.
• Improve enterprise search, analytics, and AI-driven applications by maintaining accurate knowledge structures.
• Collaborate with developers, data engineers, AI teams, and business stakeholders on knowledge management projects.
• Manage and update ontologies as new products, services, and business information are introduced.
• Support knowledge graph and metadata initiatives to improve data quality and consistency.
• Use graph databases and ontology management tools (where applicable) to maintain semantic data models.

Ideal Candidate

• Strong Ontologist Profile with deep semantic (RDF) ontology experience in complex enterprise environments
• Mandatory (Experience 1) – Must have 7+ years of total experience, with 5+ years in semantic (RDF) ontology building/structuring for a complex/large enterprises
• Mandatory (Experience 2) – Must have a strong understanding of content and information management, data structures, and semantic metadata extraction
• Mandatory (Tech skill 1) – Must have strong experience with graph databases, taxonomies, and NLP strategies for optimization
• Mandatory (Tech skill 2) – Must have strong working experience of ontology/TOMS tools such as PoolParty (Semantic Web), TopQuadrant EDG, or GraphDB (Ontotext)
• Mandatory (Tech skill 3) – Must be familiar with W3C industry standards, including SPARQL and OWL.
• Mandatory (Communication) – Must be fluent in English, with strong stakeholder management skills to operate across a complex, multi-team environment.many stakeholders.
• Mandatory (Note) – Must be available to work during US time zones for at least 4 hours per day
• Preferred (Education) – Must have a degree in Computer Science or Library Science, preferably with a minor / concentration / certificate in Information Management or Library Automation
• Preferred (Tech skill 3) – Understanding of content development and search/retrieval tools.

ROLES AND RESPONSIBILITIES:

As a Product Designer (Growth), you'll be the design force behind our growth initiatives—obsessing over conversion funnels, user onboarding, engagement mechanics, and monetization touchpoints. You'll combine deep UX expertise with growth hacking mindset, leveraging data and experimentation to design experiences that drive measurable business impact. We're looking for a metrics-driven, hypothesis-oriented designer who thrives on turning insights into scalable growth levers.

WHAT YOU'LL DO?

• Drive growth-focused design initiatives across acquisition, activation, retention, and revenue optimization
• Design and optimize conversion funnels from first touch to long-term engagement, focusing on key growth metrics (CAC, LTV, retention rates, conversion rates)
• Lead experimentation through design—create A/B tests, landing page variants, onboarding flows, and feature experiments that drive statistically significant improvements
• Own critical growth touchpoints including signup flows, profile completion, subscription conversions, re-engagement campaigns, and referral mechanisms
• Translate growth insights into design solutions—turn user behavior data, cohort analyses, and business requirements into high-impact user experiences
• Design scalable growth systems—create templates, frameworks, and design patterns that enable rapid testing and iteration across growth initiatives
• Collaborate with Growth PMs, Data Analysts, and Engineers to identify growth opportunities, prioritize experiments, and measure design impact on key business metrics
• Optimize post-launch performance through continuous testing, user feedback integration, and data-driven design iterations
• Establish growth design culture by championing experimentation, sharing learnings, and mentoring team members on growth-focused design thinking

GROWTH-SPECIFIC FOCUS AREAS:

• User acquisition and conversion optimization
• Onboarding and activation experience design
• Subscription and monetization flow optimization
• Retention and re-engagement campaign design
• Referral and viral growth mechanism design
• Personalization and recommendation interface design

IDEAL CANDIDATE:

• Masters/Bachelor's from premier institutions (IIT, BITS, NID)
• 3-7 years of full-stack product design experience with proven growth impact
• Strong portfolio demonstrating conversion optimization and growth-focused design solutions
• Experience with growth experimentation, A/B testing, and data-informed design decisions
• Proficiency in Figma, prototyping tools, analytics platforms, and growth measurement tools
• Understanding of subscription business models, pricing psychology, and monetization strategies
• Experience designing for both web and mobile platforms at scale
• Strong analytical mindset with ability to translate business metrics into design solutions
• Knowledge of user acquisition channels and performance marketing touchpoints

BONUS TRAITS:

• Experience in subscription-based or marketplace products
• Background in conversion rate optimization (CRO)
• Understanding of international market expansion and localization
• Experience with AI-powered personalization and recommendation systems

Your Mission: The Role

solving for better.

You are a reliability-owning, hands-on solver. Not just a "break-fix engineer."

As a DRI (directly responsible individual) for our clients' most critical systems, you’ll be the go-to expert within the squad that ensures their environments are secure, reliable, and optimized 24/7. You will deliver measurable impact – improved uptime, faster response times, and real cost savings. Not just closed tickets. Not just alerts. Real outcomes you engineer yourself.

You will lead the charge on technical execution, from complex troubleshooting and root cause analysis to engineering proactive, automated solutions. This role is about building the future of reliable cloud operations and shipping it into today's production environments.

Your Responsibilities

what you will wake up to solve.

This isn’t a “manage tickets” role. You are the architect, the executioner and the DRI for our Cloud Managed Services GTM, deploying solutions that turn operational noise into hardened outcomes. Here’s how you’ll make your mark:

• Own Service Reliability: You will be the go-to technical expert for 24/7 cloud operations and incident management. You'll ensure strict adherence to SLOs by getting your hands dirty, leading high-stakes troubleshooting to deliver a superior client experience.
• Engineer the Blueprint: You'll translate client needs into scalable, automated, and secure cloud architectures. You will write and maintain the operational playbooks and Infrastructure as Code (IaC) that your squad uses every day.
• Automate with Intelligence: You'll lead the charge from the keyboard to futurify our operations. You'll embed AI-driven automation, predictive monitoring, and AIOps into core processes to eliminate toil and preempt incidents.
• Drive FinOps & Impact: You'll own the technical execution of the FinOps framework. You will continuously analyze, configure, and optimize cloud spend for clients through hands-on engineering.
• Be the Expert in the Room: You'll share your knowledge through internal demos, documentation, and technical deep dives, representing the deep expertise that turns operational complexity into business resilience.
• Mentor & Elevate: You will be a technical mentor for your peers. Through code reviews and collaborative problem-solving, you'll help build a high-performing squad that lives the “Always Hardened” mindset.

Experience & Relevance

We are looking for future technology leaders, not just coders. We value raw intelligence, analytical rigor, and an obsessive passion for technology over any prior experience.

• Cloud Operations Pedigree: 3+ years of experience in AWS cloud infrastructure, with a significant portion in a cloud managed services.
• Commercial Acumen: Proven track record of building and scaling a net-new managed services business.
• Client-Facing Tech Acumen: 2+ years of experience in a client-facing technical role, acting as the trusted advisor for cloud operations, security, and reliability.

Functional Skills:

• Service Delivery Mindset: A deep understanding of MSP business models, SLAs, and the importance of client satisfaction in an operational context.
• Client Engagement: Ability to ask appropriate questions to get to the heart of an operational issue and win trust with stakeholders.
• Cross-Functional Catalyst: Thrive in multi-disciplinary teams, bringing together operations, security, and development teams.
• Repository builder: Creates reusable frameworks, IaC modules, and operational playbooks for scale.

Join the ‘real solvers’

ready to futurify?

If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the ‘Art of the possible’. Don’t Just Send a Resume. Send a Statement.

ROLE: Sales Executive for SAAS based ventures, for our Gurgaon office. Selling from India to the world.

An idea is worth one dollar, it's the execution that adds the zeros at the end of it, to make it a billion dollars! This is our philosophy, and we are seeking brilliant sales people, with hunger in their belly, and the zeal to prove themselves. We are recruiting a sales team that will build on our multi-million dollar revenue pipeline, and take it to the next level.

LOCATION: Gurgaon (WFO)

EXPERIENCE: 1-4 years

KEY CRITERIA: Hungry to make tons of commissions, over an above good remuneration!

JOB DESCRIPTION:

1. We are actively seeking 20 dynamic and motivated Sales Executives to join our growing team. Successful candidates will play a key role in driving our sales initiatives, focusing on lead generation and cold calling.

2. Actively seek out new sales opportunities through cold calling and daily outreach via activities like LinkedIn farming among others, aiming for 30-40 calls per day.

3. Set up meetings with potential clients to discuss our products and services.

4. Manage the lead pipeline efficiently using CRM tools.

5. Meet daily, weekly, and monthly sales targets through effective cold calling strategies.

JOB REQUIREMENTS:

1. Fresher or a maximum of 1-4 years of experience in lead generation and sales.

2. Experience in B2B SaaS sales is a definite plus. SaaS Sales an even bigger advantage. Sold in cyber? That will be even more awesome!

3. Self-motivated with a result-driven approach.

4. Excellent written and oral communication skills.

5. Graduated from a reputable college or university. Engineers with an MBA degree will be preferred.

6. Immediate joining is preferred.

- If you are passionate about sales, possess excellent communication skills, and are eager to grow in a dynamic environment, then walk right in :-)

Job description:



We are seeking an experienced software engineer to join our small and dynamic startup team. As a software

engineer, you will be responsible for developing and maintaining both the front-end and back-end components of

our web-based applications. This is an excellent opportunity to work in a fast-paced startup environment and have

a direct impact on the growth and success of our company.

Responsibilities:

1. Design, develop, and maintain efficient and scalable web-based applications from inception to

deployment.

2. Collaborate with cross-functional teams, including product managers, designers, and other developers, to

define and implement innovative solutions for our products.

3. Write clean, reusable, and well-documented code using modern programming languages and

frameworks.

4. Build responsive and user-friendly interfaces that deliver an exceptional user experience.

5. Implement and maintain server-side logic and databases for optimum performance and reliability.

6. Conduct thorough testing and debugging to ensure the quality and stability of applications.

7. Stay updated with emerging technologies, industry trends, and best practices in web development.

8. Participate in code reviews and provide constructive feedback to maintain code quality standards.

9. Troubleshoot and resolve issues, bugs, and performance bottlenecks in a timely manner.

10. Collaborate with the team to prioritize and manage multiple projects simultaneously, adhering to project

timelines and deadlines.

Target profile:

1. Bachelor's degree in Computer Science, Engineering, or a related field.

2. Minimum of 2 years of experience as a software engineer.

3. Strong proficiency in front-end development languages such as HTML, CSS, and JavaScript, as well as

modern frameworks such as React, Angular, or Vue.js.

4. Proficiency in server-side languages such as Node.js, Java.

5. Experience working with relational databases such as MySQL, PostgreSQL, or MongoDB.

6. Knowledge of version control systems (e.g., Git) and familiarity with CI/CD processes.

7. Solid understanding of software development principles, design patterns, and best practices.

8. Familiarity with cloud platforms such as AWS, Azure, or GCP is a plus.

9. Excellent problem-solving and analytical skills with a keen attention to detail.

10. Strong communication and collaboration skills to work effectively within a small team.

Our offering:

1. A great work environment with massive ownership and growth opportunities

2. Work closely with the founding and the leadership team on key projects

3. Opportunity to be on top of industry trends and learn from the industry leaders

4. Compensation: Market standards

• Develop, execute & deliver the annual and long-term strategic business plans to ensure delivery of the full potential of the brand at the pan India level
• Guide team in translation of strategy into business plans, brand positioning and go – to market strategies
• Identify and research potential markets to launch the new retail stores and advise management of new business development opportunities. 
• Prepare and execute the marketing strategy for Company’s online & offline business model.
• Responsible for the launch and development of the fashion brand as per the agreed terms and conditions.
• Ensure the financial performance and revenue targets of the brand (online and offline) are achieved through analysis of its Profit & Loss and KPIs.
• Manage relations with key business stakeholders to develop trusting business partnerships.
• Support the day-to-day management of the brand.
• Advice and support stores with all areas of their business including store standards, stock management, customer relationship, staffing and recruitment, finances and payments, cost control, expansion.
• Develop sales and marketing tools, work out on sales promotional activities to support the sales plans.
• Develop the store audit plan and conduct the audits.
• Contributing to and upholding the standards for store compliance as outlined in the operating standards manuals
• Periodically reviewing layout and design of stores manuals and other communications tools for user-friendliness and completeness

• MBA/Post Graduate in Operations from a reputed institution
• Must have experience in translating vision/broad strategies into specific targets and tasks.
• Ability to deliver solution and provide expertise with speed and imagination
• Should possess a high degree of business acumen and must have a good understanding of P&L
• Strong research and analytical skills
• Flexible and able to multi-task; can work within a fast-moving environment
• Must have good connections and networking in the retail & eCommerce ecosystem

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Strong knowledge in SQLite Database

- Experience in designing and developing custom controls for Android.

- Solid foundation in data structures, algorithms, and object orientation design.

- Capabilities to write and execute unit test cases.

- Independent researching, solution finding, analysis and problem solving skills and capabilities.

- Should have a strong knowledge of OOPS and intermediate knowledge of front-end GUI design and development.

- Should have knowledge of Kotlin

- Should have experience in  MVC / MVVM Architecture.

- Good in Analytics and Communication

• Build Products for Factories that help them in improving their Customer Retention on the Platform
• Drive the Customer Retention Metric both at a Platform and at the Factory Level
• Improve Product Discovery on the Retailer App to enhance new retailer Acquisitions for factories
• Drive the execution of all product lifecycle processes for the growth of Factory
• Distribution product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans

• Engineering or an MBA graduate from a reputed university
• 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
• Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
• Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
• Good understanding of acquisition and retention funnels
• Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
• Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
• Robust understanding of complex and scalable technical architecture for web and mobile applications
• Problem solver with strong analytical skills and comfort with data
• Excellent verbal and written communication skills