Technical Support

4 to 7 years of hands on IT/tech recruitment experience in product or tech-heavy environments

End-to-end hiring ownership for technical roles (sourcing to offer closure)

Proven experience hiring niche tech roles: Software, Data, BI, QA, Cloud/DevOps, IT Support, UI/UX, Technical PMs

Strong expertise in talent sourcing beyond job boards (LinkedIn, tech communities, referrals, talent mapping, passive hiring)

Experience with ATS platforms, Boolean search, and tech screening/evaluations

Ability to partner closely with hiring managers and tech leaders to forecast demand and close roles at speed

Strong stakeholder communication, coordination, and candidate management skills

Bachelor’s degree (Technical background or MBA preferred)

Developer – Full stack

·        Full stack development experience for 1-2 years

·        Implement new application features and improvements to existing features based on defined project requirements.

·        Experience with React or Angular framework

·        Familiarity of HTML5, CSS3, and JavaScript skills.

·        Experience developing server side applications in at least Java 8.

·        Experience with Spring Boot and REST APIs.

·        Collaborate with cross-functional teams to design, develop and deploy new features and applications

·        Ability to write and optimize SQL queries and database performance tuning

·        Familiar using source control systems, preferably Git.

·        Troubleshoot and resolve application bugs

·        Passionate about developing high quality code that has been thoroughly tested.

·        Strong written and verbal communications skills.

·        Stay up-to-date with emerging trends and technologies in web development

·        Implement automated testing and continuous integration and deployment processes

·        Ability to learn quickly.

Good to have skills

·        Python, Flask, Fast API knowledge

·        Cloud knowledge – preferably AWS

·        Understanding of graph database

·        Familiarity with containerization technologies such as Docker and Kubernetes

We are seeking a Operations Intern to assist in streamlining business processes and improving efficiency. This internship provides practical experience in supply chain management, logistics, and business operations.  

Key Responsibilities: 

- Assist in daily operational tasks and workflow management.  

- Monitor and optimize supply chain and logistics processes.  

- Coordinate between different departments to ensure smooth operations.  

- Help in documentation, reporting, and process improvement initiatives.  

- Analyze data to enhance operational efficiency.  

Skills Required: 

- Strong problem-solving and analytical skills.  

- Ability to manage multiple tasks efficiently.  

- Basic knowledge of operations and supply chain processes.  

- Proficiency in MS Office and data analysis tools is a plus.  

Benefits:  

- Hands-on experience in business operations.  

- Exposure to supply chain and workflow management.  

- Internship certificate upon completion.

Responsibilities:

• Assist with the execution of manual testing procedures to ensure the functionality, usability, and performance of software applications.
• Create and execute test cases based on project requirements and specifications.
• Document test results, defects, and issues encountered during testing.
• Work collaboratively with developers and other team members to troubleshoot and resolve issues.
• Participate in test plan and test case reviews to ensure thorough test coverage.
• Assist in the identification and implementation of process improvements to enhance the efficiency and effectiveness of the QA process.
• Support the QA team in various tasks and projects as needed.

Qualifications:

• Currently enrolled in a degree program in computer science, information technology, or related field.
• Strong interest in software testing and quality assurance.
• Basic understanding of software development lifecycle and testing methodologies.
• Excellent analytical and problem-solving skills.
• Detail-oriented with a high level of accuracy.
• Strong communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Familiarity with testing tools and technologies is a plus.

Preferred Qualifications:

• Previous internship or coursework in software testing or quality assurance.
• Experience with bug tracking and test management tools, such as JIRA or TestRail.
• Basic understanding of programming languages such as Java, Python, or C#.
• Knowledge of automated testing tools and frameworks.

Strategy & Operations Manager – 2022 

JOB DESCRIPTION  

As a Strategy & Operations Manager you are expected to Work closely with CEO and help streamline Operations for the best way forward through Guidelines, Standards Automation etc (understanding the current state and future state why is critical), for & through 

Roles & Responsibilities:  

A strategic & org level role to define/streamline/standardize overall Org Operations in alignment with the current & future goals of the company, through, 

• Definition of Guidelines, Standard Operating Procedures etc. for all the operations/services in the company 
• Identification of the areas of automation of manual/repetitive tasks as a part of project management/delivery and working with the team in identifying and automating through the right tools & techniques (for ex – Team Management Matrix, Timesheets, Customer Status Dashboards etc.) 
• People & Management – for work, right utilization & upskilling 
• Continuous Reviews, Audits & Feedback ensure adherence  
• Use of the right tools & techniques for ease, reuse, scalability & management – across operations 
• Definition & Delivery of Org specific reports – team management, project dashboards, customer management etc. 
• Bringing in mature practices to the way we do business for the betterment. 
• Helping avoid waste and add value – in terms of work executed, value delivered to the customers 

To re-iterate, all the above to be in complete alignment with the Org – its goals, values, principles & culture. So, while the expectation is for you to define procedures & protocols – it cannot be a one size fits all approach. Our belief is Responsible Freedom. Structures/Governance are important, but not at the cost of flexibility. You should be able to strike the right balance. 

Scope in terms of functions/departments:  

• All the functions around the Business that we are in (Consulting, Technology), from an Operations perspective 
• Training & Development 

Team you will be working with:  

• CEO & Org Maturity Team 
• Org Performance & Customer Delivery Team 
• Project Managers 

Experience/Qualifications 

• Insurance Technology space, with experience in the role, as per Job Profile (preferable: P&C/General Insurance and related Technologies) would be ideal for the role. Alternatively, experience in FinTech or BFSI is expected 
• Minimum of 5 to 6 years – Our focus is not on the number of years of experience, but the passion/aggression to help support in building scalable business through the right Operations 
• B Tech with MBA from Premier Institutes preferable 
• Experience in tech project implementations – in the capacity of operations manager 

ABOUT MANOMAY  

Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/ Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).   

Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.   

Our Technology Stack is of latest order using a combination of the new gen technologies AI, ML, RPA, Digitization & Analytics etc. developed off Python and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.   

This position is open for freshers & experienced Business Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business development executive to work on our product Faveo Helpdesk

• Prospect for potential new clients and turn this into increased business from across the world.
• Most of the clients will be from outside India. Manage your work time efficiently to cover different timezones.
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Plan approaches and pitches.
• Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
• Use a variety of styles to persuade or negotiate appropriately.

• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

• Submit weekly progress reports and ensure data is accurate.
• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
• Ensure all team members represent the company in the best light.
• Present business development training and mentoring to business developers and other internal staff.
• Research and develop a thorough understanding of the company’s people and capabilities.
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

• Business development management positions require a bachelor’s degree preferably Engineering.
• 2-5 years of sales or marketing experience.
• An MBA is preferred.

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.

• You are invited to send us your complete resume
• Attach previous work or portfolio or project details
• Resume should have candidate photograph in it
• Mention Linkedin Profile URL in the resume
• Do go over our company website http://www.ladybirdweb.com/" target="_blank">www.ladybirdweb.com | http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying

Role: Data Analytics Lead / Manager

1. Lead cross-functional projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
2. Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
3. Coordinate with different teams to determine requirements for data warehousing, reporting and analytical solutions, and ensure customer satisfaction on deliverables
4. Oversee analytics projects to extract, manage, and analyse data from multiple applications, ensuring that deadlines are met.
5. Apply statistics and data modelling to gain actionable business insights and boost customer productivity and revenue.
6. Enforce company policies and procedures to ensure quality and prevent discrepancies.
7. Communicate and track key performance metrics across departments.
8. Keep abreast of industry best practices and policies.
9. Research Latest trends, analyse data, identify opportunities and incorporate changes into business strategies.
10. Manage and optimize processes for data intake, validation, mining and engineering as well as modelling, visualization and communication deliverables.
11. Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams.
12. Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.
13. Develop and implement MLDevOps, quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
14. Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs.
15. Organize and drive successful completion of data insight initiatives through effective management of data analyst and effective collaboration with stakeholders.

Essential Skills

1. Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
2. Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries.
3. Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
4. Experience and knowledge of statistical modelling techniques: multiple regression, logistic regression, log-linear regression, variable selection, etc.

 We’re looking for someone with at least 10+ years of experience in a position monitoring, managing, transforming and drawing insights from data, and someone with at least 5 years of experience leading a data analyst team.

Experience in Azure is preferred