Super Sales Consultant

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

• Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
• Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
• Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

• Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
• Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
• Strong hands-on experience in optimizing discovery, tailoring patterns and development.
• Validating discovery results and troubleshooting as required.
• Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
• Define, create, and manage Service Mapping infrastructure, including patterns.
• Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
• Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

• Assist with tasks related to implementing the ServiceNow application.
• Document procedures for the discovery, configuration management functions.
• Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment

A SaaS startup founded in April 2020.

What’s the opportunity?

Are you a backend developer looking to fast-track your learning and growth? Have you looked at world-class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?

We’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers.

We’re laser-focused on delivering a world-class product again, and looking for an ambitious backend engineer to join our existing team of 9 engineers.

If it excites you to think of a fast-paced start-up environment, building something big from scratch, breaking down new problems, creating new APIs, working on performance issues, getting hands-on with DevOps initiatives, and showcasing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.

Some of the tech problems you get to work on as a backend engineer would be to build the backend for a modern spreadsheet experience from scratch, work on infra as code, write robust code that is fault-tolerant, work on performant code that adheres to SLOs set by the organization. 

About you:

● 3- 5 years of experience

● Expertise in the following areas ○ Java ○ HTTP Protocol

● You’ve heard of or worked with some of the following tech stacks/products

○ Spring

○ PostgreSQL

○ Redis ○ Docker

○ Message brokers

○ GitHub

● These non-functional areas are familiar to you

○ Performance

○ Debugging

○ Log management

Nice to have:

● Familiarity with AWS 

What’s in it for you?

● Great opportunity: We genuinely care about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups.

● Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out the MTT(Meet The Team) videos on our LinkedIn.

● Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.

● Growth: You could easily and quickly transition into other roles you might like.

● Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.

● Monetary rewards and benefits: Competitive stipend, flexible leave policy, and more

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

• Responsible for designing, storing, processing, and maintaining of large-scale data and related infrastructure.
• Can drive multiple projects both from operational and technical standpoint.
• Ideate and build PoV or PoC for new product that can help drive more business.
• Responsible for defining, designing, and implementing data engineering best practices, strategies, and solutions.
• Is an Architect who can guide the customers, team, and overall organization on tools, technologies, and best practices around data engineering.
• Lead architecture discussions, align with business needs, security, and best practices.
• Has strong conceptual understanding of Data Warehousing and ETL, Data Governance and Security, Cloud Computing, and Batch & Real Time data processing
• Has strong execution knowledge of Data Modeling, Databases in general (SQL and NoSQL), software development lifecycle and practices, unit testing, functional programming, etc.
• Understanding of Medallion architecture pattern
• Has worked on at least one cloud platform.
• Has worked as data architect and executed multiple end-end data engineering project.
• Has extensive knowledge of different data architecture designs and data modelling concepts.
• Manages conversation with the client stakeholders to understand the requirement and translate it into technical outcomes.

Required Tech Stack

• Strong proficiency in SQL
• Experience working on any of the three major cloud platforms i.e., AWS/Azure/GCP
• Working knowledge of an ETL and/or orchestration tools like IICS, Talend, Matillion, Airflow, Azure Data Factory, AWS Glue, GCP Composer, etc.
• Working knowledge of one or more OLTP databases (Postgres, MySQL, SQL Server, etc.)
• Working knowledge of one or more Data Warehouse like Snowflake, Redshift, Azure Synapse, Hive, Big Query, etc.
• Proficient in at least one programming language used in data engineering, such as Python (or Scala/Rust/Java)
• Has strong execution knowledge of Data Modeling (star schema, snowflake schema, fact vs dimension tables)
• Proficient in Spark and related applications like Databricks, GCP DataProc, AWS Glue, EMR, etc.
• Has worked on Kafka and real-time streaming.
• Has strong execution knowledge of data architecture design patterns (lambda vs kappa architecture, data harmonization, customer data platforms, etc.)
• Has worked on code and SQL query optimization.
• Strong knowledge of version control systems like Git to manage source code repositories and designing CI/CD pipelines for continuous delivery.
• Has worked on data and networking security (RBAC, secret management, key vaults, vnets, subnets, certificates)

Job Description:

Strong on C++, Linux Background

Strong on Algorithms

Hands on experience on Data Structure & Multithreading

We are seeking Junior UI/UX Developers to join delivery team at Kochi. In this role, you will be responsible to translate UI / UX design wireframes to actual code that will produce visual elements of the application. Your job is to bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. If you are a technology expert, with a desire to provide potential customers with the best customer experience, this is the right challenge for you.
Responsibilities and Duties

• Develop new user-facing features.

• Optimize applications for maximum speed and scalability.
• Collaborate with back-end developers and web designers to improve usability.

• Continually evaluate emerging frameworks and technologies to identify opportunities, trends and best practices that strengthen the development team.

Qualifications and Skills
Following are the attributes we are looking in the candidate:

• Responsive design development using HTML, CSS and Bootstrap.
• Basic Ajax knowledge.
• Basic to intermediate JavaScript knowledge.
• AngularJs or (2+) is an added advantage.
• Good analytical, problem solving and debugging skills.
• Responsive design.
• Proper understanding of Web service.