Quality Analyst Voice Process at https://www.everquote.com/ · Remote, Delhi, Gurugram, Noida, Haryana · 3 - 4 years · ₹4L - ₹6L / yr · Remote friendly · Posted 21 Jun 2020

➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management

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Job Summary:
Our growing company is in need of an experienced and resourceful Business
Development Manager to develop, implement and manage growth opportunities in
existing and new IT Markets. We’re searching for professionals that have a solid
track record of creating long-term value for organizations.
Expected Qqualities -
1. Experience in proposal writing
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chat, audio and video call, Skype call
3. Knowledge of Hubspot CRM.
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Services, Website designing, PHP Development, iPhone and Android mobile
application etc. to clients.
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writing.
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7. Excellent communication/presentation skills and ability to build relationships
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accounts
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new business
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demand, buying process developments and other relevant market intelligence
9. CRM Management
Additional Skills:
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- Attention to detail
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-
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