Customer Support Executive

Job Description: Salesforce Financial Services Cloud Consultant

Role: Salesforce Financial Services Cloud Consultant

Job Location: Remote

Start Date: Immediate

Experience: 7+ Years

Time zone: 6 AM- 3 PM

Key Responsibilities:

1. 7+ years of experience in Salesforce Finance Cloud.
2. Proven experience with Salesforce Financial Services Cloud and Wholesale
3. Banking/Retail Banking.
4. In-depth knowledge of key product models in the Financial Services Industry
5. In-depth understanding of key finance and banking principles, including Financial
6. Planning, Forecasting & Analysis, Cost optimization, and Revenue computation
7. Data modelling, Process modelling tools, and best practices
8. Expertise in Salesforce Finance Service Cloud (FSC), Sales and Service Cloud
9. Strong understanding of Salesforce development practices, including Apex, Visualforce,
10. Lightning Web Components, and Salesforce APIs.
11. Experience with integration of Salesforce with other financial systems and third-party

applications.

Excellent Communication Skills.

Job Title: Automation Test Lead

Location: Nagercoil, Tamil Nadu

Work Mode: Work from Office (WFO) – 5 Days a Week

About the Role:

We are looking for a highly skilled Automation Test Lead to spearhead our QA efforts in both automation and manual testing. The ideal candidate will have strong experience in Selenium with Java, the ability to lead a team of 10+ testers, and hands-on experience in building automation frameworks from scratch. Exposure to Cypress and a working knowledge of AI in testing would be a significant advantage.

Key Responsibilities:

• Lead and manage a team of QA engineers across manual and automation testing streams
• Design, develop, and maintain test automation frameworks from scratch
• Define test strategies, plans, and processes to ensure high-quality deliverables
• Collaborate closely with developers, product managers, and business analysts
• Ensure timely execution and reporting of all QA activities
• Guide and mentor team members on test automation best practices
• Identify, record, and track bugs using appropriate tools
• Contribute to continuous improvement in test processes and quality standards
• Stay updated with emerging testing tools, trends, and techniques, including AI-driven QA

Required Skills & Experience:

• 7+ years of experience in QA with at least 3+ years in a leadership role
• Strong expertise in Selenium with Java
• Hands-on experience in creating automation frameworks from scratch
• Experience with manual testing practices and team coordination
• Working knowledge of Cypress is a plus
• Exposure or interest in AI/ML applications in testing
• Excellent communication, analytical, and problem-solving skills
• Experience in Agile/Scrum methodologies
• Familiarity with tools like JIRA, TestNG, Jenkins, Git, etc.

Good to Have:

• Certifications in Selenium/Agile/ISTQB
• Knowledge of performance or security testing
• Prior experience in leading distributed teams

Education:

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

Key Responsibilities:

·      Solution Design: Collaborate with clients to understand their business requirements and design comprehensive Informatica MDM solutions tailored to their needs.

·      Implementation: Lead the implementation of Informatica MDM solutions, including configuration, customization, and integration with existing systems.

·      Data Modelling: Design and implement data models to support MDM initiatives, ensuring data integrity, accuracy, and consistency across systems.

·      Data Quality Management: Implement Informatica Data Quality (IDQ) processes and workflows to improve data quality and ensure compliance with organizational standards.

·      Integration: Integrate Informatica MDM solutions with other enterprise systems, such as CRM, ERP, and BI platforms, to facilitate seamless data exchange and interoperability.

·      Customization: Develop custom components, workflows, and extensions to extend the functionality of Informatica MDM and meet specific business requirements.

·      Data Governance: Establish data governance policies, standards, and best practices to govern the use, management, and quality of master data within the organization.

·      Documentation: Prepare comprehensive documentation, including solution designs, technical specifications, user guides, and training materials, to support the implementation and maintenance of Informatica MDM solutions.

·      Testing and Quality Assurance: Conduct thorough testing and quality assurance activities to ensure the reliability, scalability, and performance of Informatica MDM solutions.

·      Training and Support: Provide training and support to end-users, administrators, and stakeholders to ensure successful adoption and utilization of Informatica MDM solutions.

What you’ll bring

• Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.
• Minimum of 4 years of experience in implementing and configuring Informatica MDM solutions.
• Proficiency in Informatica MDM Hub, Informatica Data Director, Informatica Data Quality (IDQ), and related Informatica tools and technologies.
• Strong understanding of data modelling principles, data integration concepts, and master data management best practices.
• Hands-on experience with data profiling, cleansing, and transformation using Informatica IDQ.
• Experience with data governance frameworks, data stewardship workflows, and data quality metrics.
• Excellent communication skills and the ability to effectively collaborate with cross-functional teams and stakeholders.
• Proven ability to work independently, manage multiple priorities, and deliver high-quality results within tight deadlines.
• Informatica certification(s) in MDM and/or IDQ is a plus.

• Design and develop a framework, internal tools, and scripts for testing large-scale data systems, machine learning algorithms, and responsive User Interfaces.
• Create repeatability in testing through automation
• Participate in code reviews, design reviews, architecture discussions.
• Performance testing and benchmarking of Bidgely product suites
• Driving the adoption of these best practices around coding, design, quality, performance in your team.
• Lead the team on all technical aspects and own the quality of your teams’ deliverables
• Understand requirements, design exhaustive test scenarios, execute manual and automated test cases, dig deeper into issues, identify root causes, and articulate defects clearly.
• Strive for excellence in quality by looking beyond obvious scenarios and stated requirements and by keeping end-user needs in mind.
• Debug automation, product, deployment, and production issues and work with stakeholders/team on quick resolution
• Deliver a high-quality robust product in a fast-paced start-up environment.
• Collaborate with the engineering team and product management to elicit & understand their requirements and develop potential solutions.
• Stay current with the latest technology, tools, and methodologies; share knowledge by clearly articulating results and ideas to key decision-makers.

•  BS/MS in Computer Science, Electrical or equivalent
• 6+ years of experience in designing automation frameworks, tools
• Strong object-oriented design skills, knowledge of design patterns, and an uncanny ability to
  design intuitive module and class-level interfaces
• Deep understanding of design patterns, optimizations
• Experience leading multi-engineer projects and mentoring junior engineers
• Good understanding of data structures and algorithms and their space and time complexities. Strong technical aptitude and a good knowledge of CS fundamentals
• Experience in non-functional testing and performance benchmarking
• Knowledge of Test-Driven Development &  implementing CD/CD
• Strong hands-on and practical working experience with at least one programming language: Java/Python/C++
• Strong analytical, problem solving, and debugging skills.
• Strong experience in API automation using Jersey/Rest Assured.
• Fluency in automation tools, frameworks such as Selenium, TestNG, Jmeter, JUnit, Jersey, etc...
• Exposure to distributed systems or web applications
• Good in RDBMS or any of the large data systems such as Hadoop, Cassandra, etc.
• Hands-on experience with build tools like Maven/Gradle &  Jenkins
• Experience in testing on various browsers and devices.
• Strong communication and collaboration skills.

You should have a strong grasp of current marketing tools and strategies and be able to help integrate digital marketing campaigns from concept to execution. The Digital Marketing Executive will work with the marketing team, coordinating with other teams (such as design, HR, etc) to launch campaigns on time.

• Coordinate with other support functions to develop marketing material
• Define schedules, handle posting on social media
• Keep an eye on the trends, suggest and execute campaigns around them
• Perform audits, plan and execute all digital marketing activities, including SEO/SEM, email, social media, and display advertising campaigns
• Design, build and maintain social media presence, increase the availability of multiple platforms
• Measure and report the performance of integrated marketing efforts, and assess against goals (ROI and KPIs)
• Brainstorm new and creative growth strategies
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

• BS/MS, BMM degree in marketing or a related field
• Proven working experience of more than 2 years in digital marketing & contribution to B2B sales if any.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Experience with A/B and multivariate experiments.
• Solid knowledge of website advertising and analytics tools (e.g., Google Adwords, Google Analytics, Facebook Advertising)
• Strong analytical skills and data-driven thinking.
• Up-to-date with the latest trends and best practices in online marketing and measurement.

• Designing engaging and responsive landing pages
• Integrating client CMS programs and data feeds into websites
• Optimizing sites for maximum speed and scalability
• Employing industry and design best practices through the website build process
• Conducting website testing
• Liaising with back-end developers to ensure web and app logic is properly integrated
• Ensuring website function and stability across devices i.e. desktop, mobile, tablet
• Working with marketing and research teams to incorporate brand elements and relevant market research findings into the website
• Providing internal support and external customer service throughout the build and launch process of the website

• At least 2-5 years of working experience in web services, preferably in Python
• Should have built and released APIs in production
• Experience working with RDBMS and NoSQL databases
• Designing thoughtful, extensible data models
• Knowledge of identifying, defining and building micro-services
• Working knowledge of GCS, AWS, Azure or any other cloud provider
• Aggressive problem diagnosis and creative problem-solving skills
• Good communication skills - written and spoken