Customer Support Executive

About TIFIN

TIFIN is an AI-powered fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, and Motive Partners.

We are building engaging wealth experiences that help improve financial lives through AI and investment intelligence-powered personalization. Our mission is to transform the world of wealth by combining technology, behavioral design, and investment intelligence to deliver better outcomes for investors.

At TIFIN, we use software and APIs to create personalized financial experiences, and algorithmic intelligence to power smarter financial decisions.

Our Values: Go with your GUT

• Grow at the Edge – We are driven by personal growth, step outside our comfort zones, and strive to be the best version of ourselves with self-awareness and integrity.
• Understanding through Listening and Speaking the Truth – We value transparency, authenticity, and radical candor to create shared understanding and strong decision-making.
• Win for TeamWin – We take ownership, stay in our genius zones, and work together with energy and commitment to succeed as a team.

Role Overview

We are looking for a talented and hands-on Fullstack Engineer to join our growing engineering team in Mumbai. This role is ideal for someone who enjoys building across the stack — from scalable backend systems and intuitive web applications to mobile-first experiences.

You will work closely with cross-functional teams to build high-impact products that power modern wealth and financial experiences. This is a high-ownership role where your work will directly influence product quality, user experience, and platform scalability.

Key Responsibilities

• Design, build, and maintain scalable full-stack applications using Python on the backend and React.js on the frontend.
• Develop and ship mobile features using Flutter, ensuring a seamless cross-platform experience across iOS and Android.
• Collaborate with Product, Design, Data Science, and Engineering teams to translate business requirements into robust technical solutions.
• Build and optimize RESTful APIs, backend services, and reusable frontend components.
• Ensure high standards of performance, security, scalability, and reliability across applications.
• Take end-to-end ownership of features from design and development to testing, deployment, and monitoring.
• Participate in code reviews, architecture discussions, sprint planning, and engineering best practices.
• Contribute to internal documentation, development processes, and knowledge sharing across teams.

Required Skills & Qualifications

• 5+ years of experience in fullstack software development.
• Strong hands-on experience with Python and backend frameworks such as FastAPI, Django, or Flask.
• Solid experience with React.js, including hooks, component-based architecture, state management, and performance optimization.
• Practical hands-on experience building mobile applications using Flutter.
• Experience working with REST APIs, microservices, and modern frontend/backend integration patterns.
• Good understanding of relational and/or NoSQL databases such as PostgreSQL, MySQL, MongoDB, or Redis.
• Familiarity with cloud platforms such as AWS, GCP, or Azure.
• Experience with Docker, CI/CD pipelines, Git, and agile development workflows.
• Strong grasp of software engineering fundamentals, system design, and clean coding practices.

Good to Have

• Experience in fintech, wealth management, or financial services.
• Exposure to GraphQL, WebSockets, or real-time applications.
• Familiarity with AI/ML integrations or experience working closely with Data Science teams.
• Published apps or prior experience delivering production-grade mobile applications.
• Startup experience or experience working in high-growth product environments.

What We Offer

• Opportunity to work at the intersection of AI, fintech, and investment intelligence.
• A collaborative and high-ownership work culture.
• Competitive compensation and performance-linked incentives.
• Exposure to a global fintech ecosystem backed by top financial institutions and investors.
• The chance to build products that meaningfully improve financial lives.

TIFIN is an equal opportunity employer and values diverse perspectives, experiences, and backgrounds.

We Are Expanding Our Marketing Team at Byte Elephants

Technologies!

Join us in building one of India’s smartest SaaS Growth Engines.

Byte Elephants Technologies is on an ambitious mission to reshape the future of SaaS for ERP, DMS, HRMS, SFA, WMS, POS & Enterprise Automation.

To fuel our next phase of expansion, we are building a high-performance, AI-powered Marketing & Growth Division — and we are hiring four specialist roles.

1. Content & AI Creative Specialist
2. Social Media Lead Generation Specialist
3. Performance Marketer
4. SEO Specialist

If you are Best in Any One of These, Then Reach Out to Us.

We invite passionate, skilled, and growth-driven individuals to become part of our fast scaling team.

1. Performance Marketing Specialist (Google Ads + LinkedIn Ads + Funnels + Analytics)

Experience: 1.5 – 5 years

Role Summary

Own the end-to-end paid acquisition engine for all Byte Elephants SaaS products. Runhigh-converting campaigns, optimize budgets, build landing pages, and deliver predictable monthly MQLs.

Key Responsibilities

 Run LinkedIn Lead Gen, Sponsored Content, InMail, and retargeting campaigns

 Manage Google Search, Display, Retargeting & Performance Max

 Build & A/B test landing pages (Zoho, Unbounce, Webflow, WP)

 Track performance using GA4, Tag Manager, Hotjar

 Reduce CPL and improve conversion rates

 Integrate leads into CRM workflows & automate nurturing sequences

 Prepare weekly performance dashboards with insights

Ideal Candidate

 Strong analytical mindset

 Hands-on with LinkedIn + Google Ads

 Able to scale budgets responsibly

 Experience in B2B or SaaS preferred

Key Responsibilities

• Design and execute test plans for web-based features and APIs
• Identify, document, and track bugs through resolution using issue tracking tools
• Collaborate with engineers and product managers to define test strategies and acceptance criteria
• Perform manual and automated testing to ensure functionality across browsers and devices
• Contribute to the development of automated test suites for regression and smoke testing
• Ensure adherence to quality standards across the development lifecycle
• Participate in sprint planning, backlog grooming, and QA sign-off processes

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Experience testing modern web applications in an Agile environment
• Familiarity with testing tools such as Cypress, Playwright, Selenium, or similar
• Understanding of browser dev tools, HTTP, and basic API testing (e.g. Postman)
• Strong analytical and documentation skills
• Excellent communication and collaboration abilities
• Ability to work independently and manage time effectively in a remote setting
• Experience with software testing methodologies and techniques
• Knowledge of test management tools, such as Jira or TestRail
• Experience with SQL and basic database concepts
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills

Nice to Have

• Experience with automated test pipelines (CI/CD)
• Familiarity with Git-based workflows
• Exposure to performance and load testing tools
• Experience with bug tracking systems such as Jira, Linear, or ClickUp
• Understanding of accessibility and usability testing practices

Position: Manager/Head- Data Scientist/Machine Learning Engineer

• Algorithm Development: Develop cutting-edge algorithms and predictive models to enhance customer experience, optimize inventory management, and drive sales growth
• AI/ML Model Building: Utilize expertise in data science and machine learning to create scalable AI models specifically tailored for both online platforms and brick-and-mortar stores, aiming to improve operational efficiency and customer engagement.
• Ecommerce Optimization: Collaborate with cross-functional teams to implement data-driven solutions for personalized recommendations, demand forecasting, and dynamic pricing strategies to drive online sales and enhance customer satisfaction.
• Deep Learning & Image Recognition: Leverage advanced techniques in deep learning and image recognition to develop innovative solutions for product categorization, visual search, and inventory tracking, optimizing product discovery and inventory management.
• Python Development: Proficiency in Python programming is essential for designing, implementing, and maintaining robust and scalable machine learning pipelines and models, ensuring efficient deployment and integration into existing systems.

Qualifications and Experience:

• Bachelor’s/Master’s degree in Computer Science, Data Science, Statistics, or related fields.
• 3 to 4 years of hands-on experience in data science, machine learning, and deep learning, preferably within the ecommerce or retail sector.
• Proven track record of successful implementation of AI/ML models with tangible business impact.
• Strong proficiency in Python, along with familiarity with relevant libraries and frameworks (e.g., TensorFlow, PyTorch, scikit-learn).
• Experience working with image data, including feature extraction, object detection, and classification.
• Excellent problem-solving skills, ability to work independently, and communicate complex technical concepts effectively to diverse stakeholders.

Job Location- DEHRADUN

Experience of using .NET Core framework.

·   Web development experience in HTML5, http://asp.net/">ASP.NET, C#, .NET Core, CSS3, JavaScript, Angular 2+.

·   Good experience in MVC/ Web API/ Web services.

·   Good experience in Entity framework, SQL server (Writing Complex Queries, Store Proc.) and reporting.

·   Object Oriented Programming, Design Patterns, Solid Design Principle (Mandatory For 4+ Experience).

·   Familiar with version control/ development tools such as GIT,CI/CD, Subversion, Bitbucket, TFS, Hudson, Bamboo or equivalents.

·   Agile/ Scrum development on complex applications/ products across distributed teams. Use of Jira/ Ace/ Trello (or similar tools) is essential.

·   Good exposure of client communication (voice & text chat through Skype).

·   Strong analytical skills.

Role and Responsibilities:

• As a backend developer, your primary focus will be the development of all server-side systems
• A basic understanding of front-end technologies is necessary as well. You will test, secure and deploy your code
• Work experience on Node.js is a must along with a server-side framework like Express.js
• Strong proficiency in JavaScript
• Writing reusable, testable, and efficient code
• Experience and proficiency integrating with REST APIs
• Understanding of scalable computing systems, software architecture, data structures, and algorithms
• Experience in working with databases such as MongoDB, Redis, Elasticsearch, etc.
• AgileScrum development cycle understanding.

Skills Required:

• At least 2 years of experience developing backends using NodeJS should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
• Good knowledge of MongoDB(Must) & any other MySQL Database.
• Good knowledge of Redis, its data types, and their use cases.
• Experience developing and deploying REST APIs.
• Knowledge and working experience in Cloud environment - AWS or Azure
• Good knowledge of Unit Testing and available Test Frameworks.
• Should be a fast learner and a go-getter without any fear of trying out new things