Customer Support Executive

Strong UAT / Functional Test Lead Profiles

Mandatory (Experience 1): Must have minimum 7 years of overall testing experience, with at least 3 years of recent UAT experience, primarily in manual testing for large enterprise or government project

Mandatory (Experience 2): Must have worked on minimum 2 national-level e-Governance, public sector, enterprise, or marketplace projects in a UAT lead or ownership role

Mandatory (Experience 3): Must have 3+ years of team handling experience, leading 7–8 QA/UAT members, including task assignment, review, mentoring, and delivery ownership

Mandatory (Experience 4): Must have complete ownership of UAT activities, including UAT planning, execution, acceptance sign-off, defect management, retesting, and regression cycles.

Mandatory (Skills 1): Must have strong hands-on manual testing experience, with the ability to create test scenarios and test cases from BRDs, user stories, functional documents, and Figma/UI screens.

Mandatory (Skills 2): Must be able to understand HLD/LLD documents and API specifications and perform manual API testing based on business logic.

Mandatory (Education): Must have BE/BTech/MTech/MBA (BSc/BCA alone is not acceptable; with Bsc/BCA candidates must have a relevant postgraduate degree MCA/MTech)

Mandatory (Exclusion): Do not consider candidates with automation-heavy profiles or those lacking strong manual UAT and leadership experience

Strong Data engineer profile

Mandatory (Experience 1): Must have 6 months+ of hands-on Data Engineering experience.

Mandatory (Experience 2): Must have end-to-end experience in building & maintaining ETL/ELT pipelines (not just BI/reporting).

Mandatory (Technical): Must have strong SQL capability

Job Description of Field Sales Executive 

- Lead Generation through field work

- Handling sales leads generated by the company

- Lead Closure

- Data collection/survey field work

- Learn the technical details concerning how our products & solutions work and what problems they solve for our clients

- Show sites to prospective customers

- Set and achieve sales goals on a monthly and quarterly basis

- Site demonstration visits

Responsibilities:

• Design and develop strong analytics system and predictive models
• Managing a team of data scientists, machine learning engineers, and big data specialists
• Identify valuable data sources and automate data collection processes
• Undertake pre-processing of structured and unstructured data
• Analyze large amounts of information to discover trends and patterns
• Build predictive models and machine-learning algorithms
• Combine models through ensemble modeling
• Present information using data visualization techniques
• Propose solutions and strategies to business challenges
• Collaborate with engineering and product development teams

Requirements:

• Proven experience as a seasoned Data Scientist
• Good Experience in data mining processes
• Understanding of machine learning and Knowledge of operations research is a value addition
• Strong understanding and experience in R, SQL, and Python; Knowledge base with Scala, Java, or C++ is an asset
• Experience using business intelligence tools (e. g. Tableau) and data frameworks (e. g. Hadoop)
• Strong math skills (e. g. statistics, algebra)
• Problem-solving aptitude
• Excellent communication and presentation skills
• Experience in Natural Language Processing (NLP)
• Strong competitive coding skills
• BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred

     Looking for a Web Developer with good hands-on Experience in  Laravel.

•         Candidates have good Team Interactions.

Experience : 1 to 2 years

Responsibilities :

• Strong coding knowledge in Laravel Framework.
• Responsible for handling projects independently as well as collaboratively.
• Should be capable of handling multiple PHP projects.
• Analyse scope of work and time frame accordingly.
• Should have good analytical and problem solving skills.
• Ability to motivate teammates.
• Mentor and lead a team of junior developers.
• Provide technical guidance to development team members’

Key Skills:

Php, Laravel, MySQL, JavaScript, jQuery, HTML, CSS,DB

Added advantage to have : Code igniter, Angular

Requirements

• 2+ years of experience with one of the top frontend frameworks - React (preferred)/ Angular / Vue
• Solid understanding of modern CSS methodologies like SCSS, SASS
• Exposure to latest developments in UI development like PWA, Single Page Apps, Hybrid Apps, Responsive web design etc
• Working knowledge of RESTful APIs, HTTP 2, Socket Connections
• Deep understanding of Javascript topics including the V8 Engine, Async, Memory Management, Duplex Communication.
• Experienced in Unit / Integration / Visual Testing.
• Ability to develop pixel-perfect web pages from designs
• Prior startup experience is a plus

• Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Update customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback 
• Knowledge of Test Automation and writing javascript is a plus
  
  

• Great Communicator - We are looking for a communicator par excellence.
• Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
• Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
• Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients