Customer Support Executive

Job Title: MIS Executive

Job Type - Full Time

Location – Indore

Summary/Objective:

The MIS Executive will be responsible for managing and analyzing data, generating reports, and providing insights to support effective decision-making within the organization. The role involves maintaining and enhancing the Management Information System (MIS) to ensure accurate and timely information flow.

Key Responsibilities:

·        Collect, compile, and analyze data from various sources to create comprehensive reports.

·        Develop and maintain efficient databases, ensuring data accuracy and integrity.

·        Generate and distribute daily, weekly, and monthly reports to relevant stakeholders.

·        Implement data validation and cleansing processes to ensure data accuracy.

·        Collaborate with different departments to understand their data requirements and provide support in extracting relevant information.

·        Identify and implement process improvements to enhance data quality and reporting efficiency.

·        Conduct regular audits of data to identify and rectify discrepancies.

·        Stay updated on industry trends and best practices in data management and reporting.

Qualifications/Requirements:

Education:

·        Bachelor's degree in any field.

Experience:

·        Minimum 2 years of proven experience in an MIS Executive role.

·        Jewelry industry experience is good to have

Required Skills:

·        Skilled in product cost analysis, order management, invoicing knowledge, and comprehensive inventory oversight.

·        Strong analytical and problem-solving skills.

·        Proficient in data analysis tools and Microsoft Excel.

·        Database management systems and SQL.

·        Excellent communication and interpersonal skills.

·        Ability to work independently and collaboratively in a team.

·        Detail-oriented with a high level of accuracy.

HR Generalist

📍 Location: Mulund West, Mumbai (Onsite)

💼 Experience: 2–3 Years

🗓 Employment Type: Full-time

About the Role

We are looking for a proactive HR Generalist to manage day-to-day HR operations, including recruitment, employee lifecycle management, and HR administration. The ideal candidate should have hands-on experience in both technical and non-technical hiring, along with exposure to HR operations, employee engagement, and payroll support.

This role requires someone who can work closely with leadership and employees to ensure smooth HR processes and a positive workplace environment.

Key Responsibilities

Recruitment & Hiring

• Manage end-to-end recruitment for both technical and non-technical roles
• Source candidates through LinkedIn, job portals, and referrals
• Screen resumes, conduct HR interviews, and coordinate with hiring managers
• Schedule and manage interview processes and candidate communication
• Manage offer rollouts and candidate follow-ups

Onboarding & Offboarding

• Coordinate new employee onboarding, documentation, and orientation
• Ensure smooth onboarding experience and completion of joining formalities
• Handle employee exit processes including exit interviews and documentation
• Manage full employee lifecycle from joining to separation

HR Operations

• Maintain employee records and HR documentation
• Ensure compliance with company policies and HR procedures
• Assist in updating HR policies and employee handbook

Employee Engagement & HR Activities

• Plan and execute employee engagement initiatives and HR events
• Support activities related to employee well-being and workplace culture
• Assist in organizing company events and celebrations

Payroll & Administration

• Support payroll processing by coordinating attendance, leave records, and required data
• Maintain employee attendance and leave records
• Handle HR administrative activities and coordinate with the accounts team when required

Requirements

• 2–3 years of experience in HR Generalist or HR Executive role
• Experience in tech and non-tech hiring
• Strong understanding of recruitment processes and HR operations
• Good communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in MS Excel, HR tools, and job portals

Please Apply - https://zrec.in/IGpwc?source=CareerSite

About Us

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Job Title:             DevOps Intern

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

Terms:                 Permanent

Experience:     6+ Months

Education:           B.Tech/MCA/BCA

Notice Period:     Immediately

We are seeking a motivated and talented DevOps Intern to join our dynamic team. As a DevOps Intern, you will have the opportunity to work closely with our experienced DevOps engineers to support and improve our development and deployment processes. This is an excellent opportunity for someone looking to kick-start their career in DevOps and gain hands-on experience in a fast-paced, innovative environment.

Below is a detailed description of the roles and responsibilities, expectations for the role.

Tech Stack :

• Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
• Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
• ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
• Helm: Expertise in Helm for managing Kubernetes applications.
• Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
• Debugging and Troubleshooting: The DevOps Intern must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.

Key Responsibilities:

• Assist in the development, deployment, and maintenance of cloud infrastructure.
• Collaborate with development and operations teams to automate and improve the CI/CD pipeline.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Implement and maintain configuration management tools.
• Participate in code reviews and contribute to improving development practices.
• Assist in the creation of documentation for processes and procedures.
• Support the team in managing and maintaining development and production environments.

Qualifications:

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
• Added advantage if prior internship experience and have completed DevOps course or certification.
• Basic understanding of cloud platforms (AWS, Azure, GCP) and cloud services.
• Familiarity with CI/CD tools (Jenkins, GitLab CI, CircleCI, etc.).
• Basic knowledge of scripting languages (Python, Bash, etc.).
• Understanding of version control systems (Git, SVN).
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Eagerness to learn and adapt to new technologies and processes.

Preferred Qualifications:

• Experience with containerization technologies (Docker, Kubernetes).
• Knowledge of infrastructure as code (Terraform, Ansible).
• Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack).
• Previous internship or project experience in DevOps or related fields.

What We Offer:

• Hands-on experience with modern DevOps tools and practices.
• Mentorship and guidance from experienced professionals.
• Opportunity to work on real-world projects and make a tangible impact.
• Collaborative and supportive work environment.
• Potential for future full-time opportunities based on performance.

Internship Details:

• Duration: 6 months of internship which can be converted to full-time employment based on performance
• Location: Gurgaon
• Mode: In Office

            Responsible of Monitoring Team members’ daily activity

            Responsible for Manage the team, fix performance metrics and periodical performance review

            Responsible for Effectively handle employee grievances and communicate

            Excellent English communication skills- The ability to communicate effectively is a core skill required to be a successful recruiter.

            Responsible for handling IT requirements from US based clients.

            Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

            Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

            Well versed about US Terms like W2, C2C, 1099, US Visas, etc.

            Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.

            Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.

            Responsible for achieving a good conversion ratio of submittals into interview and placement.

            Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.

            Must be having capability to work with a team or individually.

            Maintain close contact with candidates/Vendors/ recruiters/offshore team.

            Publish progress report to management every week.

            Updated about technologies of the Client requirements and knowledge of current IT trends.

Role Objective: 

Ensure that our software products are of the highest quality by utilizing manual and automated testing techniques, excellent communication, and logical reasoning skills. 

Roles & Responsibilities: 

Test Strategy and Planning: 

• Design, develop, and implement comprehensive test strategies and plans. 
• Collaborate with product managers and developers to understand product requirements and define appropriate test scenarios. 

Test Development and Execution: 

• Develop detailed, comprehensive, and well-structured test cases. 
• Execute manual test cases and analyze results. 
• Set up, maintain, and operate test automation frameworks. 
• Detect and report software defects using a bug tracking system, and work with the development team to troubleshoot, debug, and resolve them. 

Continuous Improvement: 

• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. 
• Research new testing tools, methodologies, and best practices and share findings with the team. 

Collaboration & Communication: 

• Clearly and concisely report defects and other testing outcomes to developers and other stakeholders. 
• Collaborate with cross-functional teams to ensure seamless integration and quality throughout the software development lifecycle. 
• Facilitate and participate in QA reviews and updates to ensure consistency and compliance with standards. 

Documentation & Reporting: 

• Maintain detailed documentation of test cases, test scripts, and test outcomes. 
• Produce regular reports on test status, anomalies, risks, and validation results. 

Mentoring & Coaching: 

• Assist junior QA team members and offer guidance as needed. 
• Share knowledge on advanced testing techniques, tools, and best practices. 

Staying Updated: 

• Stay updated with the latest industry trends, tools, and technologies in QA testing. 
• Attend training and workshops to continually improve your QA skills. 

Required Skills & Qualifications: 

• 1-3 years of experience in a similar role in a software services environment. 
• Proficient in manual testing techniques, including black box, white box, and grey box testing. 
• Experience in setting up and using automation testing tools such as Selenium, JUnit, TestNG, etc. 
• Excellent communication skills, both verbal and written. 
• Strong logical reasoning and problem-solving skills. 
• Familiarity with bug tracking tools like Azure DevOps, JIRA, etc. 
• Knowledge of software development lifecycle (SDLC) and agile methodologies. 
• Bachelor's degree in Computer Science, Information Technology, or a related field. 

Preferred Qualifications: 

• Certifications in Quality Assurance, such as ISTQB or CSTE. 
• Experience with continuous integration and continuous delivery (CI/CD) tools like Jenkins or Travis CI. 
• Familiarity with code versioning tools like Git. 

Job Title: Operations Intern

Location: Baner, Pune

What You'll Do:

Telecalling Mastery: Sharpen your communication skills as you engage with internal and external stakeholders, promoting our Software Product, and generating leads.

Lead Generation: Utilize your communication expertise to identify and connect with potential clients. You're the bridge to new opportunities.

Collaboration: Work closely with cross-functional teams to ensure smooth operations and execution of strategies.

What We're Looking For:

Excellent Communicator: Your ability to communicate effectively is your superpower.

Eager Learner: A hunger for knowledge and a passion for staying ahead in the IT game.

Team Player: Collaboration is the key to our success.

Initiative-Taker: Proactive problem-solver who seizes opportunities.

JD Project Materials Coordinator

Company: MSPL

Primary Location:  MSPL Pune

Job:  Warehousing and Material Control

Schedule:  Full-time

Employment Type:  Staff

Job Level:  Experienced

Reporting Manager Title:  General Manager JD Project

: 

KEY ACCOUNTABILITIES OF POSITION:

• Provides input to the Project Procurement Plan and Project Material Responsibility Matrix.
• Responsible for the Project Material Management Plan & the Project Material Management Procedures and ensures alignment with Engineering, Purchasing, Logistics and Installation, O&M.
• Provides input to the Engineering Material requirements and verification of Quantities & Contingencies to support Installation, O&M required on Site as per Installation, O&M philosophy.
• Liaison with Project Team Requisitioning Engineers to support requirements of ERP based Material Management System & downstream Procurement & Installation, O&M activities (Expediting, Logistics & Site Material Management).
• Responsible for coordinating procurement activities and progress reporting to Project Management.
• Responsible for improvements of MSPL Material Management policies, procedures & work process.

ESSENTIAL SKILLS / COMPETENCIES REQUIRED:

Job Specific:

• A thorough knowledge of Mechatronics & material management practices within the process automation industry (typically water-wastewater).
• Strong knowledge & understanding of material requisitioning, expediting, logistics, site material management & shop & field fabrication.
• General knowledge of Process Automation electrical and instrumentation materials.

Standard Competencies

Experience:

Required:

• 7+ years, with a minimum of 5 years project material management experience in a multi-discipline team environment.

Guide:

• Minimum of 7 years mechatronics engineering experience in oil and gas, petrochemical industry or equivalent, or water- west water
• Minimum of 5 years’ experience in a project material management or coordination role, or
• Minimum of 5 years’ experience as material controller or material coordinator.
• Additional experience in Installation, O&M site, supply logistics or offsite module/spool fabrication is an advantage.
• Minimum of 3 years’ experience in operating ERP based material management system is required.

Qualifications, Accreditation, Training:

Required:

• A recognised degree / diploma in the relevant discipline or equivalent.

Dot is a technology start-up, operating in Fintech and e-commerce space. With the aim to
revolutionize offline-to-online(O2O) space, Dot strives to enable digital transformation of Offline businesses using smart innovations. This is a huge market, serving the 1.3 billion strong Indian population.

The start-up is led by a strong and experienced team. It has already raised seed funding of ~US$ 35.5 Million from renowned investors.

To know more, head over to: www.dotpe.in

About the Founders
The company is led by an experienced team, three ex-PayU employees - Shailaz Nag, Gyanesh Sharma & Anurag Gupta, with proven expertise & knowledge of the fintech space as well as experience in building & managing companies.

Shailaz Nag is a well known visionary entrepreneur. He was ex-Managing Director and co-founder of PayU, (India’s largest and profitable Payment Company) which is currently valued at US$ 3 Billion. He was also one of the founding members of Ibibo Group. Shailaz Nag is a Chartered Accountant and also holds an MBA degree.

Gyanesh Sharma is an IIT Delhi alumnus, holding a B.Tech. degree in Computer Science. He has strong experience in leading tech teams, holding position of
● CTO at Shopclues
● Head of engg. at PayU
● Engg. Head at MakeMyTrip

Anurag Gupta has a decade long experience in building financial services business. He was Vice-President & Business head at PayU for Omnichannel business. He also headed Bank & Product Partnership for PayU.

Investors
Dot has raised seed funding of US$ ~35.5 million from
● Naspers Fintech (PayU) -
○ $120bn group with global presence. Listed in London, Johannesburg, Amsterdam
○ Presence in India : MMT-Goibibo, PayU, Flipkart, Swiggy, Byju’s, OLX
○ Global Presence : Tencent - WeChat, OLX
● Fosun RZ Capital
○ Affiliate of Fosun Group - A $100Bn Chinese conglomerate
○ Presence across global growth markets
● Info Edge
○ Parent company of naukri.com, jeevansaathi.com, 99acres.com, shiksha.com
○ Listed on NSE & BSE with a market cap of INR 27,000 crore
○ Major investor in zomato.com & policybazaar.com

Products
At Dot, we are solving the key problems that lie at the heart of Offline businesses by equipping them with commerce and fin-tech products. We are building a horizontal Omni-channel platform encompassing several Products all aimed at empowering all types of merchants, big or small, with Digital Technology. Whilst strengthening the merchants, our products also aim to direct this digital transformation towards improving the customer journey.
Our initial Product line-up has already garnered attraction from several renowned enterprises as well as significant interest from every medium and small-scale merchant we touch. And this just marks the start of our journey!

About Profile
Responsibilities
• Understanding the business requirement and provide good scalable solution
• Integration of user-facing elements developed by a front-end developers with server side logic
• Completely owning the backend services of a module
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Our stack is ReactJS, React Native, Golang, MySQL, NoSQL and hosting environment is AWS

Skills and Qualifications
• Extensive and expert programming experience in anyone programming language (Golang/ C/ Java).
• A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and distributed system applications
• Experience with building and scaling apps with RDBMS as well as NoSQLs.
• Experience creating scalable Web APIs for mobile and browser consumption
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Have a penchant for solving complex and interesting problems
• Worked in start-up culture with high levels of ownership and commitment
• Excellent coding skills – should be able to convert design into code fluently
• Engineers from Tier 1 colleges

Basic Job Description

As a Business Development associate at Deeshay

1. You will find multiple ways to generate leads and will drive revenue.
2. You will draft and adopt successful strategies to achieve your goals.
3. You will plan your short term and long term goals.
4. You will plan and execute product demo and meetings with clients from various financial and social backgrounds.
5. You will study the local market extensively and approach eligible clients.
6. You will travel the city each day, hit the markets, talk with prospects, explain, convince and persuade them towards a successful sales conversion.
7. You will work with operations and onboarding teams.
8. You will actively share valuable insights from client meetings.
9. You will help clients with their queries post onboarding and remain their point of contact throughout. You will also be responsible for the following business transactions.

Who is the new BD associate at Deeshay?

1. Someone with two years of experience in sales or BD. (not mandatory if you are hardworking and talented)
2. Someone who is up to date with trending tools and industry standards.
3. Someone who cuts through leads like a hot knife through butter.
4. Someone who is a salesperson at heart - loves the challenge of approaching clients with deals and doesn't take no for an answer.
5. Someone who constantly self-audits, learns from mistakes, and designs solutions to problems between sales.
6. Someone well aware of meeting etiquette. Has flawless communication skills, resulting in delightful client engagement, also is as patient as a saint.
7. Someone who can come up with sales pitches instantly, can find reasons and draw comparisons for better understanding.
8. Speaks three or more languages fluently.
9. Someone who has a supply of neverending energy and motivation.
10. Someone who doesn't back out from challenges and goes out of their comfort zone to get the job done.

Company Domain: Ecommerce.

Company Introduction: Deeshay Ecommerce Technologies Private Limited B2B2C e-commerce services provider based in Bengaluru.

Our vision is to make e-commerce and its potential accessible to MSMEs.