Customer Support Executive

Responsibilities & Duties: Making Call to Customers, Maintaining the Database, Online Sales

Prepare and follow up on sales quotations made to clients.

Will be responsible for client retention, per client revenue optimization & renewals.

Handle client queries/escalations.

Should have effective sales & negotiation ability.

Interacting with vendors for product upload in their respective Domain.

Manage and create product listing and another day to day activities on portal

Improve Customer perception and product-wise market share, a good understanding of technical and market feasibility of the product.

As a Co-Founder & CTO at Ostrich AI, you'll play a pivotal role in shaping the technical direction of our company. Located in the Greater Bengaluru Area with remote work flexibility, you'll lead our technical initiatives, charting the strategic course for our platform's development. Your responsibilities will include overseeing the implementation of our innovative data management and distributed computing solutions, ensuring the highest standards of privacy, security, and accountability. Collaborating closely with cross-functional teams, you'll drive innovation, tackle complex technical challenges, and shape the future of AI infrastructure. 

We are looking for a rockstar designer to join our UI/UX design team, and help us build world-class experiences for our mobile app! As a member of our rapidly growing team, your role would be to envision how our users experience our product, and bring that vision to fruition in an inspiring way. You will take on complex problem statements and transform them into accessible & intuitive designs for the end users spread across the globe.

You will work closely with the founding team, identify & define key user personas, advocate their needs and ensure that the final product is easy-to-use and delightful for our customers across the world. If being part of a top-notch team working on industry-defining products at a startup-pace and global-scale excites you, then this role might be for you.

• Understand our target users, understand their pain points, and design beautiful UI/UX for them to experience the magic of our consumer mobile app
• Create interaction flows, wireframes, visual designs, illustrations and prototypes for various user journeys in the mobile app
• Collaborate & coordinate with product managers, marketers and engineers to translate your designs into a usable product
• Identify ways to validate your design and rapidly iterate new ideas
• Define, develop & extend the visual design systems & style guide in accordance with the Flash brand

• A degree in Visual Design, Human Computer Interaction, or any equivalent field, followed by over 4 years of professional experience crafting UI/UX designs
• Your work speaks for itself - you would be required to share an up-to-date portfolio consisting of your past projects, their outcomes and your design process
• Proficiency in design techniques such as sketching, research, moodboarding, mock-ups, prototyping, visual designing, copywriting, etc.
• Knowledge of industry-standard design tools such as Figma / Sketch / Adobe Creative Cloud, etc.
• Excellent communication skills and cross-team collaboration
• Previous experience in UI/UX design for a consumer-facing mobile apps

• Culture that focuses on letting you evolve and realize your potential
• Solve challenging problems at global scale, together with other bright minds
• Competitive pay, and generous ESOPs for wealth creation
• People that you’ll love to surround yourself with (we over-index on this during our hiring process)
• Comprehensive insurance for you and your family, so that you have one less thing to worry about

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of 4-5 years in Business Development is required
• Previous work experience in dealing with pharma companies is a must
• Outstanding communication and professional networking skills
• Excellent presentation, negotiation and interpersonal skills
• High ownership and problem-solving ability is a must

Job Summary

We are looking for an ambitious and energetic Business Development
Executive to help us expand our clientele who will be the face of the company
and will have the dedication to create and apply an effective sales strategy.
The goal is to drive sustainable financial growth through boosting sales and
forging strong relationships with our clients.

Mediknit is Asia’s largest online marketplace offering upskilling programs for healthcare professionals(Doctors, Nurses etc). Our programs are designed and delivered in partnership with societies, medical institutions, and best-in-class experts.

It is an all-in-one platform to host online courses, conferences, webinars, classrooms and more.

Responsibilities and Duties

Responsibilities
• Develop a growth strategy focused both on financial gain and customer
satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting
clients’ objectives
• Build long-term relationships with new and existing customers

Required Experience, Skills and Qualifications

• Proven 2 years of work experience as a business development manager, sales executive or a relevant role preferably from Pharma Sales background.
• Proven sales track record
• Proficiency in English
• Market knowledge (Healthcare, Medical Communications, Medical events, Medical Conferences, Pharma Sales)
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• Bcom/BBA/MBA in Sales & Marketing

Why Join us:

We offer you a fast-paced career opportunity. Join us for an exciting and enriching journey where you can learn, grow, contribute and lead.

• 5+ years of testing experience, preferably in a product organization
• Strong knowledge of SQL and ETL Testing
• Extensive experience in ETL/ Data warehouse backend testing and BI Intelligence reports testing
• Hands-on back-end testing skills and strong RDBMS and testing methodologies.
• Expertise in test management tools and defect tracking tools i.e HP Quality Center, Jira
• Proficient experience of working on SDLC & Agile Methodology
• Excellent Knowledge of Database Systems Vertica /Oracle/ Teradata
• Knowledge in security testing will be an added advantage.
• Experience in Business Intelligence testing in various reports Using Tableau
• Strong comprehension, analytical, and problem solving skills
• Good interpersonal and communication skills, quick learner, and good troubleshooting capabilities.
• Good knowledge of Python Scripting.
• Working knowledge of AWS

Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

• Graduate (Any Discipline)
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• Excellent English - Verbal & Written (Highly Professional English)
• Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)