Customer Support Executive

Key Responsibilities

• Define product vision, strategy, and roadmap based on customer needs and market trends
• Convert requirements into user stories and work closely with engineering for delivery
• Prioritize features, track progress, and ensure timely product releases
• Conduct market research and competitive analysis
• Collaborate with design for user-centric experiences
• Track product metrics and drive data-based decisions
• Support sales, customer success, and documentation efforts

Qualifications

• 2+ years experience in product management (no freshers)
• Background in B2B SaaS / Marketing Tech / CDP preferred
• Strong understanding of APIs, SDKs, and SDLC
• Experience in product lifecycle management
• Strong analytical, problem-solving, and communication skills
• Startup/high-growth experience is a plus
• Bachelor’s degree required (MBA preferred) 

We are looking for an experienced DevOps Architect with strong expertise in telecom environments (OSS/BSS, 4G/5G core, network systems). The candidate will design and implement scalable, highly available, and automated DevOps solutions to support telecom-grade applications and infrastructure.

Responsibilities:

• Design and implement DevOps architecture for telecom applications (OSS/BSS, mediation systems, billing platforms)
• Architect CI/CD pipelines using Jenkins, GitLab, or Azure DevOps
• Manage cloud infrastructure on Amazon Web Services, Microsoft Azure, or hybrid telecom data centers
• Implement containerization using Docker and orchestration with Kubernetes
• Design Infrastructure as Code (IaC) using Terraform
• Ensure high availability, disaster recovery, and zero-downtime deployment strategies
• Automate deployments for 4G/5G core network functions (CNFs/VNFs)
• Implement monitoring solutions using Prometheus, Grafana, and ELK Stack
• Work closely with network engineering and telecom operations teams
• Ensure compliance with telecom-grade security standards

Note: It's a Full-Time Contract based Opportunity for (6-12 months).

And follow to keep updated.

This candidate will be responsible for building a clean and effective user experience for our customers. By working cross-functionally, this candidate will understand the needs of the product management, engineering, and business stakeholders and will be able to build solutions that fit those needs.

Responsibilities

• Ensure that established design standards are consistently and appropriately applied within design work
• Engage with product management, engineering, business stakeholders, and third-party vendors to understand the project
• Develop and present documentation, user flows, annotated wireframes, and interactive prototypes
• Leverage user testing to make product improvements

Qualifications

• Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Design, or a related field of study
• 4-8 years of experience in design
• Proficient in visual design and wireframing tools
• Experience in Fintech and B2B chat or social media products will add(ex: Facebook, Instagram, etc)
• Remote work

Skills :-

• Should have strong experience in Automation testing, developing and executing test cases.
• Should have strong experience in Selenium with Java
• Should have a good amount of experience working with Web Application and Mobile Application testing
• Hands-on experience on Functional, Regression, System and UAT Testing.
• Experienced with few of the Automation Testing tools : Selenium, Java, TestNG, SOAP UI/Rest API and Appium.
• Exposure to Agile Scrum, Jira or Confluence.
• Should be familiar with the Linux environment.
• Should have good written and verbal Communication Skills

About Our Client

It is a last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises.

Our Client aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. Our Client works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan.

The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing.

Our Client, as a brand, is known as one of the market leaders in the enterprise segment, and first movers to identify and empathize with the underserved urban trucker community, playing a huge role in making them a part of the mainstream economy. This series-B funded tech-logistics company aims to disrupt the primitive $35bn+ urban-logistics industry by leveraging technology and help enterprises to reach consumers faster.

Our Client is India's largest enterprise urban-logistics provider in India, with 55,000+ Light Commercial Vehicles on its platform.

Why Our Client?

1) Young Startup growing and well funded.

What will I do?

- Designing user flows and converting them into logical entities in the code.

- Integration of user-facing elements developed by front-end developers with server-side logic.

- Designing Database schemas.

- Building reusable code and libraries for future use

- Optimization of the application for maximum speed and scalability

- Implementation of security and data protection

- Design and implementation of data storage solutions

What skills should I have?

- 3+ years of experience in Backend Development.
- Language: NodeJs
- Additional knowledge of Python will be a plus
- Understanding of microservices architecture.
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system

- Management of hosting environment, including database administration and scaling an application to support load changes

- Data migration, transformation, and scripting

- Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git

D

Hands-On Experience in the following technologies and should be immediately available :-

Core Java 8 Integrations - REST and SOAP MVC Postgres Spring, Spring Boot, Maven, Gradle AWS Docker CI CD Event driven Architecture React-jQuery, JS Splunk and Observability Tools.

Good to Have - MuleSoft or ETL Tools knowledge.

JOB RESPONSIBILITIES

# Handle the design, architecture, development, code review, and testing of key applications.

# Design client-side and server-side architecture, and write effective APIs

# Build the front-end of applications through appealing and mobile responsive visual design

# Work closely with the product management and design team to define feature requirements and deliver the product that mater ially impacts the business and improves the customer experience

# Identify performance bottlenecks and come up with novel ways to solve them.

# Develop technical documentation, work with analysts to continuously improve software.

SPECIALIZATION

Applications deploy new technologies rapidly to help grow the businesses while controlling IT costs. At Mindtree, we integrate the right tools, technologies and processes to eliminate redundancies, reduce costs and deliver a best-in-class applications portfolio using our end-to-end workflow-driven managed services platform. Our application services team acquires a deep understanding of the application portfolios and business processes to help manage the transition. Across various industry groups t hat we serve, we standardize processes and establish a baseline for continuous service improvement and implement agile, lean IT, DevOps and test automation..

• Design, build web crawlers to scrape data and URLs.
• Integrate the data crawled and scraped into our databases
• Create more/better ways to crawl relevant information
• Strong knowledge of web technologies (HTML, CSS, Javascript, XPath, Regex)
• Understanding of data privacy policies (esp. GDPR) and personally identifiable information
• Develop automated and reusable routines for extracting information from various data sources
• Prepare requirement summary and re-confirm with Operation team
• Translate business requirements into specific solutions
• Ability to relay technical information to non-technical users
• Demonstrate Effective problem solving and analytical skill
• Ability to pay attention to detail, pro-active, critical thinking and accuracy is essential
• Ability to work to deadlines and give realistic estimates

Skills & Expertise

• 2+ years of web scraping experience

• Experience with two or more of the following web scraping frameworks and tools: Selenium, Scrapy, Import.io, Webhose.io, ScrapingHub, ParseHub, Phantombuster, Octoparse, Puppeter, etc.
• Basic knowledge of data engineering (database ingestion, ETL, etc.) 
• Solution orientation and "can do" attitude - with a desire to tackle complex problems.