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Job Title: Call Centre Executive – Aquaculture Shrimp Feed
Location: [Specify City/Location]
Experience Required: 1 to 1.5 Years in Voice Process
Languages Required: Hindi or Bengali (Fluency mandatory)
Industry: Aquaculture / Animal Feed / Agriculture
Job Summary:
We are seeking a proactive and customer-focused Call Centre Executive to join our aquaculture division, specializing in shrimp feed. The role involves handling inbound and outbound calls, providing product information, resolving customer queries, and supporting the sales/technical team.
Key Responsibilities:
- Handle incoming and outgoing calls from farmers, dealers, and distributors related to shrimp feed products.
- Communicate effectively in Hindi or Bengali to understand customer needs and provide accurate product or service information.
- Assist in order placement, follow-ups, and delivery coordination.
- Record and maintain customer interaction logs in the CRM system.
- Provide basic technical guidance on shrimp feed usage as trained by the technical team.
- Coordinate with the field sales and logistics teams to ensure smooth customer service.
- Escalate unresolved queries to the concerned departments.
Requirements:
- 1 to 1.5 years of experience in a call centre/voice process role (preferably B2B or agriculture-related).
- Strong communication skills in Hindi or Bengali and basic English.
- Basic understanding or interest in aquaculture, agriculture, or animal feed is a plus.
- Good computer skills – MS Office, CRM, data entry.
- Customer-centric attitude with good problem-solving skills.
Preferred Qualifications:
- Experience working with rural/agricultural customers is an advantage.
- Background in agriculture/fisheries/aquaculture is desirable but not mandatory.
Employment Type: Full-Time
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Our management style at RMR is quite open and offers encouragement to the teams to grow both personally and professionally. Micro-management is a strict no-no, and our teams are given free reign to be proactive and involved at various levels of the organisation. This fosters a sense of belonging and makes all of us at RMR feel like part of one big family.
RMR has a strong tradition of encouraging innovation and staying abreast of new technologies and best practises, in keeping with our motto, “Always on the cutting edge”.
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