Technical Support Executive
Dear Candidates,
Greetings from Black and White Business Solutions
We have huge openings for "Domestic & International Voice Process"
Eligibility Criteria:
• 10th/PUC/ITI/Diploma/Graduate/PG anything is fine.
• Good communication skill.
Work Location: All over bangalore
Interview Location: Indiranagar
Salary Package:13000-31000 + Incentives Based on your Interview Performance
Job Description:
• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries
. • He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Interested Candidates Please drop your updated CV to the Below
Looking for immediate joiners.
Thanks & Regards
Meghala
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About CrelioHealth:
CrelioHealth (formerly LiveHealth) is IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organization with a youthful team.
We are a group of young enthusiasts passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
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- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases
Org link - https://livehealth.in/
- Manage large amounts of incoming calls.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Maintaining a healthy relationship with the existing vendors and generating new leads for vendor onboarding.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, that were taken. Process orders, forms, and applications.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Customer Support executive
To Be Successful As A Customer Support Executive, You Should Display Excellent Interpersonal And Communication Skills As Well As A Professional Appearance. These Skills Will Prove Invaluable When Mediating With Customers. An Outstanding Customer Support Executive Should Possess A Proven Track Record Of Successful Customer Service And Management Skills.
Customer Support Executive Responsibilities:
Tele Calling A Business Lead
Following Up With Prospects
IT Product Pitching On Call
Product On-Call Support
Overseeing The Customer Service Process.
Resolving Customer Complaints Brought To Your Attention.
Creating Policies And Procedures.
Planning The Standardization Of Service Delivery.
Conducting Quality Assurance Surveys With Customers And Providing Feedback To The Team.
Possessing Excellent Product Knowledge To Enhance Customer Support.
Maintaining A Pleasant Working Environment With Customers.
Customer Support Executive Requirements:
A Bachelor’s Degree In Administration Or A Related Field.
A Minimum Of 1 Year's Experience.
Excellent Interpersonal And Written And Oral Communication Skills.
Knowledge Of CRM (Customer Relationship Management) Systems.
Computer Skills.
Salary: 8000-20000/Month
Joining: Immediate
Office Timing: 10 Am -7 Pm (Every Sunday, 2nd & 4th Saturday Will Be Off) Rest Saturdays we do Work From Home
Customer Service Support
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
We are looking for job for talend developer for reputed company for permanent role in coimbatore.
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Voice process job vacancy - fresher for night shift required
Job Description Leading International BPO hiring CCE for International Website Selling Process.
Job Profile:
- To generate clients and convince them to purchase website and also to make collection from clients.
- Develop and Maintain proper interaction and reputation with the clients
- Understand the business needs of the Clients
- Convince them to invest on new Projects with the Company
- Outbound process (Website selling)
- B2B Process
- Unlimited incentives opportunity.
Requirement:
Fluency in english communication is mandatory.
Fresher with good communication in english are required.
Candidates with experience in website selling campaign are preferred.
Open to work in full time Night shift.
Fixed Salary structure, salary negotiable for experienced candidates.
Monthly Sales Incentives.
Shift Timing: Night Shift (8:00 pm - 5:00 am)
5 Days working.SATURDAY & SUNDAY Fixed OFF
FRESHERS are welcome
Customer Support executive
at NoBroker
About the company
NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ people.
Qualification and Education Requirements:
Education- Graduation/HSC qualified.
Excellent verbal and written communication skills.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.
Proficient in MS-Office (Excel, Word).
Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday.
Employee Value Proposition:
Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
Employees get free lunch and snacks.
Employees are promoted every 6 months. Outstanding performers get promoted every quarter.
Monthly reward and recognition to outstanding performers.
Accelerated growth of employees and can become Assistant Manager in as early as 2 years.
Regular team parties and Annual Day outing for all employees.
Role and Responsibility – Customer Service Executive
Inbound calling for customer service.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.
Salary:
- Fresher : 15K IN HAND , CTC-17K
- Experienced: Hike 15-25%
Facility :
- Pick and drop
- Rotational Shifts
- Rotational offs
- Bank Holidays offs