Technical Support Executive

• Manage large amounts of incoming calls.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Maintaining a healthy relationship with the existing vendors and generating new leads for vendor onboarding.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, that were taken. Process orders, forms, and applications.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation

About the company

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ people.

Qualification and Education Requirements:

 Education- Graduation/HSC qualified.

 Excellent verbal and written communication skills.

 Good Interpersonal skills, numerical and analytical ability.

 Decision making skills.

 Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.

 Proficient in MS-Office (Excel, Word).

 Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

 Comfortable with working 6 days a week and the week off will be on weekday.

Employee Value Proposition:

 Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

 Employees get free lunch and snacks.

 Employees are promoted every 6 months. Outstanding performers get promoted every quarter.

 Monthly reward and recognition to outstanding performers.

 Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

 Regular team parties and Annual Day outing for all employees.

Role and Responsibility – Customer Service Executive

 Inbound calling for customer service.

 Identify and assess customers’ needs to achieve satisfaction.

 Build sustainable relationships and trust with customer accounts through open and interactive communication.

 Provide accurate, valid and complete information by using the right methods/tools.

 Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

 Keep records of customer interactions, process customer accounts.

 Follow communication procedures, guidelines and policies.

 Take the extra mile to engage customers.

Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.

Salary:

1. Fresher : 15K IN HAND , CTC-17K
2. Experienced: Hike 15-25%

Facility :

1. Pick and drop
2. Rotational Shifts
3. Rotational offs
4. Bank Holidays offs