Technical Support Executive

Job Description

• We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
• Responsibilities
• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

1. Conduct outbound calls to prospective customers to promote products and services.
2. Identify customer needs and provide appropriate solutions or product recommendations.
3. Maintain detailed records of calls and customer interactions in the CRM system.
4. Achieve or exceed monthly sales targets and performance metrics.
5. Stay updated with product knowledge and industry trends to effectively engage with customers.

Rocketlane is building a unified workspace that enables customers to collaborate on onboarding projects. Rocketlane streamlines work collaboration and communication with customers across projects, both real-time or async. It features visibility, consistency, customer experience, collaboration, and productivity. It was launched in 2020 and is based

in Walnut, California, United States.

Selected candidate's day-to-day responsibilities include:

1. Speaking to parents (leads given by us) and:

   1. Convincing them to book a consultation (paid or free, as applicable)

   2. Upselling/converting to paid subscriptions/courses and programs, wherever applicable

2. Communicating with prospects via email and whatsapp
3. Creating and maintaining MIS and daily reports

Lead Gen Executive – Day/ Night Shift

Job Description

• Work closely with the sales team in identifying target markets, target accounts and services to be covered in the business development (lead generation) activity.
• Plan and oversee segment and account level research and map the account, identify potential clients, identify key needs.
• Oversee Contact database management – data sourcing, contact qualification, classification, communication and updates.
• Plan out lead generation campaigns with the head of field marketing, including email and calling campaign plan, lead qualification follow-up and nurturing.
• Oversee calling, lead qualification and handover to sales.

Tracking and Reporting

• Report weekly activity and log all lead related data.
• Pipeline reporting and tracking from lead to pursuit to closure.

KRAs-            

• Development and execution of quarterly and yearly lead generation plan.
• Performance indicators will include-
• Quality of leads generated
• Progression of leads into opportunities
• Number of deal closures and new client acquisition
• Value of business generated
• Overall team management, training, and performance management

Requirements:-

• Experience: 1- 3 years
• Ability to work in a goal oriented environment under pressure.
• Strong interpersonal, written and communication skills a must.
• Experience working with multiple products and services.
• Confident and polished phone prospecting skills required.
• Outstanding skill in the use of Word, Excel, and various email programs.

About Us:

The School of Raya is an upcoming IB Continuum School located in Bagalur, Bangalore: https://theschoolofraya.com/

Roles and Responsibilities:

We seek a proactive and organized Female Front Desk Executive with international school experience to join our institution. The ideal candidate will play a crucial role in providing excellent customer service, managing administrative tasks, and creating a welcoming environment for students, parents, and staff. This role requires exceptional communication skills, a friendly demeanor, and the ability to multitask effectively.

Welcome and Reception:

• Greet visitors, students, parents, and staff with a warm and professional attitude.
• Maintain a positive and inviting atmosphere at the front desk, ensuring a friendly first point of contact for all individuals.

Administrative Support:

• Manage incoming and outgoing calls, directing calls to the appropriate individuals or departments.
• Handle incoming emails and correspondence, responding promptly and professionally.
• Assist in organizing and scheduling appointments, meetings, and events.
• Maintain the school's electronic and physical filing systems for documents, records, and forms.

Student and Parent Relations:

• Provide information about the school's admissions, policies, and procedures to prospective parents.
• Assist with student registration, enrollment, and related paperwork.
• Address inquiries and concerns from parents ensuring timely and accurate responses.

Visitor Management:

• Monitor and record visitor access, ensuring the security and safety of the school premises.

Requirements:

• Proven experience in a similar front desk preferably in an international school set-up.
• Excellent verbal and written communication skills in English.
• Proficient computer skills, including MS Office and GSuite.
• Strong organizational and multitasking abilities.
• Exceptional interpersonal skills and a friendly, customer-focused demeanor.
• Ability to handle sensitive and confidential information with discretion.
• Knowledge of the International Baccalaureate (IB) education system is an advantage.
• Ability to work independently as well as collaboratively within a team.
• Female candidates preferred.

Location: The School of Raya, Hennur Bagalur Road, Dasanayakanahalli, Bengaluru, Karnataka - 562149, India.

• Work closely with completing projects
• Troubleshoot and fix any issues relating to PHP programs
• Ensure smooth operations of web processes and infrastructure
• Create scripts to facilitate client systems to meet performance and objectives
• Test and develop software for client applications
• Create documentation for software created
• Utilize source debuggers and write or modify client software
• Produce results effectively and within the deadlines set

• Proven experience as a PHP developer in a competitive environment
• Expert of Laravel
• Strong knowledge of PHP coding and web-based applications
• Good understanding of website integration and software creation
• Excellent verbal and written communication skills
• Able to follow clear instructions according to client demands
• Strong analytical and problem-solving skills
• Creative ability to produce effective solutions to client problems
• Good team player that is enthusiastic about delivering results
• Able to work seated in front of a computer screen for long hours at a time

Exposure to development and implementation practices in a modern systems environment together with exposure to working in a project team particularly with reference to industry methodologies, e.g. Agile, continuous delivery, etc

• At least 3-5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3)
• Strong understanding of how to secure AWS environments and meet compliance requirements
• Experience using DevOps methodology and Infrastructure as Code
• Automation / CI/CD tools – Bitbucket Pipelines, Jenkins
• Infrastructure as code – Terraform, Cloudformation, etc
• Strong experience deploying and managing infrastructure with Terraform
• Automated provisioning and configuration management – Ansible, Chef, Puppet
• Experience with Docker, GitHub, Jenkins, ELK and deploying applications on AWS
• Improve CI/CD processes, support software builds and CI/CD of the development departments
• Develop, maintain, and optimize automated deployment code for development, test, staging and production environments

• Someone who is obsessed with solving all the problems of the world through
• better design and has a portfolio that indicates the same.
• Experienced in designing for web and mobile devices.
• Bachelors or Masters in Design, HCI, Psychology or any other related field.
• Well versed in conducting different methods of research and usability testing
• Good knowledge and understanding of design principles, interaction design standards, and UI patterns for web and mobile
• In-depth understanding of the elements of a design system and capacity to create one

Roles and responsibilities

• Be part of every aspect of product development to learn, guide, and contribute to driving value to the end-user as the only priority
• Convert abstract definitions to high-quality actionable designs.
• Implement a culture of fast iterations, prototyping, and evaluation of multiple solutions before finalizing one.
• Share ownership of the success of every feature of your design.
• Implement a design system and ensure it is enforced across all our product lines