Program Manager

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Role Description

This is a full-time on-site role for a Telesales Specialist located in Noida. The Telesales Specialist will be responsible for customer service, communication, sales, customer support, and training in the freight brokerage industry.

**Qualifications**

- Strong customer service and support skills

- Excellent communication abilities

- Proven sales and business development skills

- Ability to generate company revenue

- Track record of achieving sales targets

- Training capabilities

- Strong interpersonal skills

- Previous experience in freight brokerage is a plus

- Bachelor’s degree in Business, Marketing, or a related field

Senior Cloud & ML Infrastructure Engineer

Location: Bangalore / Bengaluru, Hyderabad, Pune, Mumbai, Mohali, Panchkula, Delhi

Experience: 6–10+ Years

Night Shift - 9 pm to 6 am

About the Role:

We’re looking for a Senior Cloud & ML Infrastructure Engineer to lead the design,scaling, and optimization of cloud-native machine learning infrastructure. This role is ideal forsomeone passionate about solving complex platform engineering challenges across AWS, witha focus on model orchestration, deployment automation, and production-grade reliability. You’llarchitect ML systems at scale, provide guidance on infrastructure best practices, and work cross-functionally to bridge DevOps, ML, and backend teams.

Key Responsibilities:

● Architect and manage end-to-end ML infrastructure using SageMaker, AWS StepFunctions, Lambda, and ECR

● Design and implement multi-region, highly-available AWS solutions for real-timeinference and batch processing

● Create and manage IaC blueprints for reproducible infrastructure using AWS CDK

● Establish CI/CD practices for ML model packaging, validation, and drift monitoring

● Oversee infrastructure security, including IAM policies, encryption at rest/in-transit, andcompliance standards

● Monitor and optimize compute/storage cost, ensuring efficient resource usage at scale

● Collaborate on data lake and analytics integration

● Serve as a technical mentor and guide AWS adoption patterns across engineeringteams

Required Skills:

● 6+ years designing and deploying cloud infrastructure on AWS at scale

● Proven experience building and maintaining ML pipelines with services like SageMaker,ECS/EKS, or custom Docker pipelines

● Strong knowledge of networking, IAM, VPCs, and security best practices in AWS

● Deep experience with automation frameworks, IaC tools, and CI/CD strategies

● Advanced scripting proficiency in Python, Go, or Bash

● Familiarity with observability stacks (CloudWatch, Prometheus, Grafana)

Nice to Have:

● Background in robotics infrastructure, including AWS IoT Core, Greengrass, or OTA deployments

● Experience designing systems for physical robot fleet telemetry, diagnostics, and control

● Familiarity with multi-stage production environments and robotic software rollout processes

● Competence in frontend hosting for dashboard or API visualization

● Involvement with real-time streaming, MQTT, or edge inference workflows

● Hands-on experience with ROS 2 (Robot Operating System) or similar robotics frameworks, including launch file management, sensor data pipelines, and deployment to embedded Linux devices

Our Client is looking to hire Databricks Amin immediatly.

This is PAN-INDIA Bulk hiring

Minimum of 6-8+ years with Databricks, Pyspark/Python and AWS.

Must have AWS

Notice 15-30 days is preferred.

Share profiles at hr at etpspl dot com

Please refer/share our email to your friends/colleagues who are looking for job.

• Proficient experience of minimum 3 years into C++ & experience using MFC library.
• Good experience into C# programming.
• Working experience into COM.
• Good Communication skills.

We are looking for a product marketing manager to develop user funnels and communication strategies to drive engagement and referrals on the company's app. Our ideal candidate is a passionate & experienced Product Marketer with proven success in working with digital products and/or e-commerce for curating & driving product engagement end to end

Responsibilities:

• Build user journeys and communication strategies for every funnel the user goes through in the app
• Build highly engaging campaigns across user funnels to increase conversion rates
• Drive repeat users, referrals through Email, Push Notifications and other product touchpoints
• Plan & run defined experiments - test open rates, CTR, messaging, conversion rates and renewals.
• Work with internal and external stakeholder to seamlessly drive all campaigns 
• Constantly look for funnel drop offs and optimize every step to increase conversion rates
• Share data on daily, weekly and monthly basis with the larger team

Job Description: SAP SuccessFactors Cloud Platform Integration (CPI) Developer

Experience: 10+ years of SAP SF Techno-Functional experience

Work Location: Hyderabad, Chennai, Mumbai, Pune, Bangalore

Technical Skills Required:

• 10+ Years of extensive work exp in SAP SF - Employee Central (preferred), Payroll, Compensation, Learning, RBS
• 5+ years of experience working on SAP CPI Implementations and SAP SuccessFactors Employee Central
• Experience with SF-API’s and ODATA Data Dictionary for SuccessFactors
• Hands-on Experience in developing custom complex interfaces with SAP Cloud Platform Integration (SAP CPI/HCI) using various HCI/CPI tools
• Excellent Knowledge of utilizing CPI Standard Adapters and connectivity technologies (SOAP, REST, SFTP, IDOC and etc.)
• Good to have experience in using OAuth Authentication between SAP CPI and SAP SuccessFactors
• Sound knowledge of Groovy Scripting, XSLT Mappings, XMLs
• SAP Certifications – CPI is required
• Optional: SAP Mobile Platform – SMP: Experience in developing mobile apps (hybrid and native) using SAP Mobile Services is added advantage
• Good knowledge around MDF, and associated system configuration is preferred

Roles & Responsibilities:

• Responsible for developing inbound and outbound interfaces to/from the SAP Products cloud to cloud and On-Premises.
• Responsible for Technical Requirement gathering, effort estimation, technical design, and development of interfaces.
• Actively participate in end-to-end project activities to ensure the team delivers effective business systems solution.
• Coordinate extensively with business users, functional and cross-functional team members, developers, integration resources.
• Solution Architecting to ensure that technical designs utilize the appropriate integration pattern and standards
• Proactively scan for troubleshooting and resolve system related issues that could impact end-to-end system functionality.
• Design, implement and support complex business processes in an SAP SuccessFactors Human Capital Management (HCM) environment
• Experience working with international clients at onsite locations will be an added advantage
• Workbook Business Blueprint Preparation Execution of Test Cases, Test Plans, Test scripts, Knowledge of MDF foundation objects associations Business rules and workflows
• Conduct thorough Joint Application Design sessions with the business end users to review business needs and document any additional system/reporting requirements

Inter-Personal & Soft skills required:

• Positive work ethic to deliver results within tight deadlines and in demanding situations
• Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
• Excellent written and verbal communication skills
• Proactive, self-directed, resourceful, and highly organized
• Team player: Team management skills, self-driven and ability to work independently
• Exhibit strong leadership and comprehension abilities to develop business documents and to anchor system support activities
• Ability to explain SAP concept to business in non-technical terms

• Experience in Node.js Frameworks
• Hands-on experience with MongoDB
• Strong proficiency with JavaScript, Socket IO, ExpressJS & SailsJS
• Experience working with third-party developer tools, including documentation, APIs, and SDKs
• Good Grasp of Asynchronous Programming and Its Workarounds
• Database Schema design for Business Processes
• Working Knowledge of JWT based passport Authentication
• Can Write and Refactor Efficient Codes
• Experience in Implementing Data Protection
• Must have demonstrated the ability to deliver high-quality products on time
• Knowledge of GIT, SVN technology