BPO Process at KreditBee · Bengaluru (Bangalore), Chennai · 0 - 1 years · ₹2.5L - ₹3L / yr (ESOP available) · Raised funding · Posted 4 Dec 2023
Responsibilities of candidate include:
• Calling and visiting customers
• Collect payment
➢ Demonstrates ownership to resolve challenging customer issues, escalating
when necessary.
➢ Call customers with overdue accounts.
➢ understand and explain benefits of repayment and credit history of
customer.
➢ Correct customer misunderstanding on product policy and terms.
➢ Set up payment plan and follow-up schedule.
➢ Educate customer on consequences for late payment.
➢ Escalate difficult or unusable case to team leaders.
➢ Provide feedback on reason for default to team Leader.
Requires candidates who is fluent in English and Hindi or English and 2 South Indian Languages
Age criteria 20 to 29 Years
Location- KR Puram, Bangalore
Shubham Vishwakarma
Full Stack Developer - Averlon
About KreditBee
About
Company social profiles
Similar jobs (1)
ob Details:
💰 Salary: ₹15,000 – ₹17,000 + Attractive Performance Incentives
🎓 Eligibility: Any Graduate / Diploma / ITI
💼 Experience: Minimum 1 year of experience in NBFC/ Fresher are also welcome
🗣️ Languages: Kannada, Tamil, Telugu, Malayalam
⚡ Joining: Immediate
🎯 Key Responsibilities:
✔️ Handle assigned DPD delinquent loan accounts and ensure timely recoveries.
✔️ Negotiate repayment plans and resolve overdue accounts through effective customer communication.
✔️ Achieve monthly collection and recovery targets while maintaining compliance with company and regulatory guidelines.
✔️ Update collection activities accurately in the CRM and coordinate with internal teams to resolve customer queries.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon