Intern - Inside Sales

Job Details*

We're a Saas startup and are looking for a passionate UI/UX cum Product Designer to join our team in order to assist with UI/UX design. We're working on next age customer service automation technology and our unique training methodology can truly help us usher a paradigm shift in the way that customer service is delivered across the world.

- Able to work in good coordination with production managers and engineers.

- Capable of generating new ideas.

- Should have hands-on experience with Photoshop and Illustrator.

- Should have experience with logo design, corporate brand identity design, web UI design, app UI design.

- Identify and troubleshoot UX problems.

- Discuss the idea with the internal team.

- Knowledge about style standards on fonts, colors, and images.

- Develop UI mockups and prototypes.

Join us and watch your designs come to fruition. We'll let your creative ideas truly come to life!

Job Summary*

We're working on next age customer service automation technology and our unique training methodology can truly help us usher a paradigm shift in the way that customer service is delivered across the world.

1.      Experience working on Linux Ubuntu, Nginx, Application Deployment & Implementation

2.      Excellent understanding of Python.

3.      Configuration and managing databases such as MySQL, Mongo

4.      Excellent troubleshooting

5.      Working knowledge of various tools, open-source technologies, and cloud services

6.      Awareness of critical concepts in DevOps and Agile principles

7.      Understanding customer requirements and project KPIs

8.      Implementing various development, testing, automation tools, and IT infrastructure

9.      Planning the team structure, activities, and involvement in project management activities.

10.   Managing stakeholders and external interfaces

11.   Setting up tools and required infrastructure

12.   Defining and setting development, test, release, update, and support processes for DevOps operation

13.   Have the technical skill to review, verify, and validate the software code developed in the project.

14.   Troubleshooting techniques and fixing the code bugs

15.   Monitoring the processes during the entire lifecycle for their adherence and updating or creating new processes for improvement and minimizing the wastage

16.   Encouraging and building automated processes wherever possible

17.   Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management

18.   Incidence management and root cause analysis

19.   Coordination and communication within the team and with customers

20.   Selecting and deploying appropriate CI/CD tools

21.   Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)

22.   Mentoring and guiding the team members 

23.   Monitoring and measuring customer experience and KPIs

24.   Managing periodic reporting on the progress to the management and the customer

Job description

• Research trending topics in social media, influencer marketing, and lifestyle niches.
• Write engaging, SEO-friendly blog posts that resonate with our target audience, budding influencers, content creators,
• Use keyword research tools to optimize content for search engines.
• Assist in content planning and work closely with the marketing team to align blog content with social media efforts.
• Proofread and edited blog posts before publication.

Years of Experience required: 4 years (Min)

 Mandatory:-

·  At least 3 years of experience in database or BI developer role

·  Microsoft accreditation(s) preferred

·  Proficient at design and development of ETL using MS SQL Integration Services (SSIS)

·  Experience with common ETL Design Patterns

·  Proficient at writing T-SQL, stored procedures and functions

·  Proficient with analysis of data quality and data profiling

·  Experience with writing technical documentation and communicating database design

·  Experience working with an Agile team to create and develop operational processes and software

·  Experience developing ETL of OLTP data for analytical/BI reporting; ability to perform as OLTP DBA is a plus

·  Proficient in Excel BI Tools, XML, JSON and Version Control Systems (TFS experience is a plus)

·  Experience in OLAP schema modeling for DWH

·  Tableau desktop and Server experience is a plus.

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

Qualifications: 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently

Job Summary

Engineering Manager is responsible for leading various Android platforms at Ola Electric Mobility

For this position,

We prefer someone who has displayed a track record of:

• Solid experience in JAVA 
• Should have experience in Reactive programming, Asynchronous programming

and Unit Testing.

• Has an ability to quickly learn and contribute in multiple codebase.
• Overcomes roadblocks and requires minimal oversight.
• Takes initiatives to fix issues/tech debts before assigned to him/her.
• Able to deep dive into codebase and advise QA of possible regression impact.
• Communicates tech decisions through design docs and tech talks.
• Has delivered projects with end-to-end accountability.
• Keeps track of industry trends and introduces right tech/tools for a given job.
• Excellent understanding of software engineering practices, Design Patterns,

Data Structures, Algorithms.

• 5+ years of experience in a product-driven organization.

Key Result Areas (Accountability & Responsibility of the role)

• Build highly scalable Android Platforms. Ability to work in a fast-paced setup, deliver results, set up high standards for the team, and the ability to attract world-class talent.

  The job requires a gamut of roles and responsibilities -

  • Build a world-class team of engineers
  • Ensure their KPI’s and OKR are set and evaluated at regular intervals
  • Responsible for delivering high-quality software products, on time, and within budget.
  • Collaborate & work with Product Leads and Business Leaders to develop a long-term product plan,

  products, and manage the release planning cycles for all products.

  • Responsible for managing the staffing requirements and skillsets for the Customer Interaction Team,

  assuring that sub-teams are staffed with sufficient skilled resources and meeting Ability to work in a fast-

  paced setup,

  • Deliver results, set up high standards for the team, and the ability to attract world-class talent. product

  deliverables.