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Sr.Customer Support Representative
Sr.Customer Support Representative
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Sr.Customer Support Representative

Subashini Bakthavatchalam's profile picture
Posted by Subashini Bakthavatchalam
1 - 5 yrs
₹1L - ₹5L / yr
Chennai
Skills
Voice processing
Inbound Marketing
Outbound marketing

Job Responsibility: 

  • Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual 

  • Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

  • Contributes to team effort by accomplishing team metrics and SLA   

  • Provides all billing-related information to customers – helps in resolving any billing issues 

  • Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems 

  • Ensures and provides quality service to both internal and external customers. 

  • Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues 

  • Participates and provides expertise as a member of the Customer Care group 

  • Attends regular meetings and feedback sessions 

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Trimble

Founded
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About

Trimble is a California-based industrial technology firm that develops hardware-embedded software products for sectors including farming and construction.
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