
Job Responsibility:
-
Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual
-
Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-
Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
-
Contributes to team effort by accomplishing team metrics and SLA
-
Provides all billing-related information to customers – helps in resolving any billing issues
-
Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems
-
Ensures and provides quality service to both internal and external customers.
-
Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues
-
Participates and provides expertise as a member of the Customer Care group
-
Attends regular meetings and feedback sessions

Similar jobs
Job Title: Salesforce Upwork Bidder
🔹 Hiring For: Our Client – [Synexc.com]
🔹 Location: Onsite – Noida Sector 62
🔹 Working Days: Monday to Friday (5 Days Working)
🔹 Work Type: Work From Office (WFO)
🔹 Experience: 2–4 Years (Junior to Mid-Level Preferred)
Job Description:
We are hiring on behalf of our client for a motivated and detail-oriented Salesforce Upwork Bidder to join their team. The ideal candidate must have hands-on experience in bidding for Salesforce projects on Upwork and should be capable of identifying, analyzing, and converting potential business opportunities through the platform.
Key Responsibilities:
- Proactively search and bid for Salesforce projects on Upwork
- Draft compelling proposals and customized cover letters
- Manage client communication and initial project discussions
- Coordinate with technical teams to understand project scope
- Maintain and update bidding tracker/reporting tools
- Follow up with potential leads and nurture ongoing opportunities
Mandatory Requirements:
- Proven experience in bidding Salesforce projects on Upwork
- Strong written and verbal communication skills
- Understanding of Salesforce services, modules, and implementation cycles
- Ability to work independently and meet targets
- Comfortable working in an onsite office environment (WFO)
Preferred Qualifications:
- Bachelor's degree in IT, Business, or a related field
- Familiarity with other freelancing platforms (optional but preferred)
- Basic understanding of IT sales and business development



MLSecured(https://www.mlsecured.com/) an AI GRC (Governance, Risk, and Compliance) is Hiring! a Backend Software Engineer 🚀
Are you a passionate Backend Software Engineer with experience in Machine Learning and Open Source projects? Do you have a strong foundation in Python and Object-Oriented Programming (OOP) concepts? Join us at MLSecured.com and be part of our mission to solve AI Security & Compliance challenges! 🔐🤖
What We’re Looking For:
👨💻 1-2 years of professional experience in Backend Development and Open Source projects contribution
🐍 Proficiency in Python and OOP concepts
🤝 Experience with Machine Learning (NLP, GenAI)
🤝 Experience with CI/CD and cloud infra is a plus
💡 A passion for solving complex AI Security & Compliance problems
Why Join Us?
At MLSecured.com, you'll work with a talented team dedicated to pioneering AI security solutions. Be a part of our journey to make AI systems secure and compliant for everyone. 🌟
Perks of Joining a Fast-Paced Startup:
🚀 Rapid career growth and learning opportunities
🌍 Work on cutting-edge AI technologies and innovative projects
🤝 Collaborative and dynamic work environment
🎉 Flexible working hours and full remote work options
📈 Significant impact on the company's direction and success
Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.
What You Need for this Position
- Education: Requires a Bachelor's degree or higher in any field.
- Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
- Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.
What You Will Be Doing
- Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
- Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
- Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
- Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
- Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
- Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
- Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
- Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
- Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
- Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies.


Srijan Technologies is hiring for Delivery Manager - Data Science/Data Engineering
with a permanent WFH option.
Notice: Immediate joiners or candidates with 30 days of notice period are preferred.
Required Skills/Experience: • Overall Experience of 10+ years in the Industry • Good experience in Agile methodology • Experience in delivering Data engineering and data integration projects is a must • Experience in delivering Analytical programs is a must • Experience in delivering AI / ML projects will be an added advantage • Analytical skills • Well-developed interpersonal skills • Commercial awareness • Effective Communication • Team working skills • Ability to motivate people • Management and leadership skills


4 plus years of experience as an Engineer.
Web browser extensions
React, React native & Nodje js
Stacks, Blockchain 7 clarity smart contract language
HTML, CSS
- Should have strong knowledge and hands-on with SQL, Java Selenium, and TestNG
- Good knowledge of the j-meter tool
- Hands-on with any of the defect management tools like Jira/Bugzilla
- Knowledge of Protractor, JavaScript, Soap UI is a plus
- Exposure to the usage of Testing Tools
- Hands-on JS/Scripting
- Knowledgeable in REST, XML/JSON, SOAP
- SQL Writing (Oracle DB)
Years of experience:
- 2+ years of actual QA experience comprising of both manual testing and creating automation frameworks.
Detailed Job Description:
- Experience in testing web-based applications.
- Experience in developing test cases and scenarios based on PRD/BRD/Use cases.
- Experience in testing Web Services
- Logging defects/bugs in the defect management tool
- Tracking the defects and retire them with appropriate test execution
- Good analytical and problem-solving skills
- Excellent written and verbal communication skills


Job Description: This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU’s unique way of learning. As a BDA in BYJU’S, you will be expected to connect with potential customers (parents and students), set up meetings, counsel the students on the BYJU'S unique way of learning.
CTC:
For Direct Sales, 10 LPA (7 LPA Fixed + 3 LPA Variable)
For Inside Sales, 8 LPA (5 LPA Fixed + 3 LPA Variable)
Openings: Bangalore HO and PAN India (across 75 offices)
Working Days: Wednesday to Sunday (Week off: Monday and Tuesday)
Must have:
*Any Graduation degree
*Willingness to build career in sales domain
*Willingness to learn
Good to have:
*Highly effective communication
*Strong conviction
*High energy and enthusiasm
*Prior experience in sales and business development is an add-on
*Good grasp of school curriculum and learning

