Sr.Customer Support Representative

Position Overview:

We are seeking a highly skilled Full Stack Engineer to join our early-stage startup in Bengaluru, building scalable, AI-driven solutions to help businesses understand and grow their user base.

Key Responsibilities:

• Design, develop, and maintain end-to-end web applications, ensuring scalability, security, and performance
• Collaborate with data scientists and product teams to integrate AI/ML models into customer-facing products
• Build APIs, microservices, and robust backend architectures to support data-driven features
• Develop intuitive, responsive, and user-friendly front-end interfaces using modern frameworks
• Optimize applications for maximum speed, reliability, and user adoption
• Contribute to architectural decisions and guide the technical roadmap of the product

Required Skills:

• 3–6 years of hands-on experience as a Full Stack Engineer
• Proficiency in JavaScript/TypeScript with expertise in React.js
• Solid understanding of backend development with Python/Django
• Experience with databases (PostgreSQL, MongoDB, MySQL)
• Experience with cloud platforms (AWS, GCP, or Azure)
• Familiarity with integrating AI/ML APIs or pipelines into production systems
• Understanding of system design, RESTful APIs, and microservices architecture

Preferred (Bonus) Skills:

• Exposure to containerization (Docker, Kubernetes)

Dot Net Implementation Engineer (Client Server)|

Job description

We're Hiring!!

PLEASE NOTE- This Job is not for .NET Backend Developers. Only Candidates who have prior experience with Software Deployemet across Client Server can Apply.

TechnoRishi Consulting Pvt. Ltd. is seeking a skilled and experienced Implementation Engineer to join our Technical team for the Bangalore location.

As an Implementation Engineer, you will be responsible for deploying and configuring our software products for clients, ensuring smooth integration and functionality and will work closely with our clients to understand their requirements, provide technical expertise, and troubleshoot any issues that arise during the implementation process.

The ideal candidate will have excellent problem-solving skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. Join our dynamic team at TechnoRishi Consulting and play a key role in delivering innovative solutions to our clients in the ever-evolving technology landscape.

If this sounds interesting and exciting, we'd love for you to apply.

JOB ROLE: Implementation Engineer (Cloud/ Client Server)

JOB TYPES: Full-time, Regular / Permanent

CTC: 3-5 LPA

SCHEDULE

• Day shift
• Monday to Friday
• Weekend availability as and when required

EXPERIENCE: 1-2 years of experience

INDUSTRY: IT Services / Technology

ROLES & RESPONSIBILITIES

• Deploy and configure our software solutions on client systems, adhering to project timelines and specifications.
• Deploying .NET web application, IIS server (Installation & Querying Knowledge), Active directory configuration ( LDAP, Azure).
• Conduct thorough requirements gathering sessions with clients to understand their specific needs and technical environments.
• Provide timely and effective technical support to clients, resolving issues related to installation, configuration, and application functionality.
• Diagnose and troubleshoot complex technical problems, utilizing logs, debugging tools, and system monitoring.
• Handle client tickets raised by them and give solutions to them within SLA.
• Create and maintain comprehensive documentation, including installation guides, user manuals, and troubleshooting procedures.
• Maintain clear and consistent communication with clients throughout the implementation process.
• Provide regular updates on implementation progress and identify potential risks.
• Document all integrations done and review use cases with Product Manager and Solutions Architect for feedback.
• Work with the Solutions Architect to Identify integration points, configuration requirements.
• Configure Operating Systems, Network configurations, and firewall rules as per project requirements.

SKILLSET REQUIREMENT

• DNS, IP, SSL, Hosting Knowledge
• Strong skills in server and client perspective.
• Sound in Windows application, services, and console applications
• Experience in deploying .NET web application, IIS server, SQL server, Active directory, and domain knowledge.
• UG/PG in Computer Science Engineering
• Strong project management and organizational skills.
• Excellent written & verbal communication and interpersonal skills to work collaboratively with clients and internal teams.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.

🔥 About this role

We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey.

If you are expecting a working playbook that you can scale, we are probably not the right fit for you at this point.

However, if you are excited about creating the playbook from scratch, we would love to hear from you 🙂

You will work closely with the founders.

We are looking for a versatile, enthusiastic content marketer with an inclination towards digital long-form content to join our founding team.

As the second member of our marketing team, you'll need to possess a strong drive, take ownership of your work, and have an insatiable desire to take action and make things happen 🚀

We don’t write content for the sake of writing content - we only write content that genuinely adds value to our users.

You will be responsible for developing engaging, high-quality, and SEO-friendly content.

Your primary focus will be on creating original content that attracts and engages our target audience, solves their problems, drives organic traffic, and promotes brand awareness.

You will be working closely with the founders and product teams to ensure that the content you produce stays relevant, user-friendly, and SEO-friendly at all times.

You will play a pivotal role in shaping our brand's voice and message and ensuring that our content is engaging and relevant to our target audience.

You will be required to:

• Develop a deep understanding of the user, their pain points, stage of the journey and intent
• Create content formats like videos, blog posts, email campaigns, webinars, eBooks, whitepapers, templates, guides etc, constantly keeping in mind our ICP and buyer persona.
• Hustle your way to find channels to promote the different forms of content that you will create
• Ensure that the content we produce reflects your understanding of their pain points and actually solves it through your content
• Frequently conducting keyword research and incorporating best SEO practices in the content you produce
• Set up personal processes to improve the efficiency and effectiveness of the writing process: Strive to get to the published stage with minimal reviews
• Ensure all-around consistency with regard to the style, fonts, images and tone
• Research competitors and industry trends to come up with content pegs that communicate our USPs and strengths to the correct TG
• Publish high-quality, compelling content within established timelines to achieve outcomes
• Work towards minimizing the time for research by curating high-quality sources for research

📎 Key qualifications

• Minimum 3 years as a content marketer, or similar role in a B2B SaaS company.
• Portfolio with work samples showcasing your writing skills with different forms of content.
• Tech-savvy with the ability to do deep research and explain complex technical matters in a simple manner without using jargon.
• Excellent skill at researching new and obscure topics online.
• Excellent command of the English language (grammar and vocabulary) and a passion for crafting compelling and creative content.
• Excellent communication, verbal, and interpersonal skills.
• Comfort in using tools like Ahrefs, SEMrush, Buzz Sumo, Webflow, Uber Suggest, and ChatGPT, among others.
• Motivated self-starter who likes a fast-paced work environment with multiple active projects.
• Grit and curiosity to learn new topics in great depth.
• Ability to build, manage and motivate a team.
• Self-driven individual with high ownership and strong work ethic
• Previous entrepreneurial experience is a huge plus.
• Experience catering to CFO persona is a plus.
• Familiarity with billing systems, CPQ and accounting systems is a plus.
• Not taking yourself too seriously :)

🤝Good To Have:

• Experience working for an early-stage startup
• Experience with finance/accounting terms or Fintech software
• Experience with hiring and managing interns

We are looking for Senior Web QA Test Engineer (Manual + Automation)

When building software, you go through many stages. From initial requirements to product launch, it’s integral to ensure that everything works according to specification.

That’s why we’re looking for a quality assurance engineer to help us maintain our world-renowned level of quality and reliability.

By joining our team, you will take part in various projects, assessing software quality by designing and implementing software testing processes. You will take ownership of code quality through exploratory and automated tests. You will hunt bugs, identify issues, report them, and see that they’re dealt with.

There are no shortcuts in achieving greatness: It’s a lot of work. But once you’re at the top, you’ll enjoy the view.

• Review and analyze requirements, specifications, and technical design documents, providing timely feedback
• Develop detailed, comprehensive, and well-structured test plans and test cases
• Prioritize and plan testing activities
• Play the role of test engineer: Design, develop, and execute automated tests
• Identify and report issues found, then verify that issues are resolved
• Perform regression testing

• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools, and processes
• Hands-on experience with automated testing tools
• A keen eye for detail and a commitment to excellence
• Be willing to help your teammates, share your knowledge with them, and learn from them
• Be open to receiving constructive feedback and turning it into process improvements

Mobile Developer (Xamarin)
To assist us in building out our next generation of mobile apps using Xamarin, we’re looking for a well-rounded Mobile developer. A primary job responsibility will be to assist in developing and maintaining new features for the Xamarin application. The right person for this job will understand the agile methodology as well as thrive in a fast-paced environment.

Required Skills:

• 2+ years experience developing software using Xamarin.
•  Xamarin Form based UI development using XAML
• Strong desire to learn
• Basic understanding of design patterns
• Comfortable working with Subversion, Git, or similar source control environments
• Must be willing to do Test Driven Development.
• Strong communication skills, must embrace working in a highly-collaborative environment

Preferred Skills:

• Good understanding of web-service technologies, Restful APIs
• Some exposure to a version control system such as Git or Subversion
• Proven understanding of software development techniques, concepts and processes
• Driven and self-motivated.
• Works creatively to solve challenging problems

Responsibilities

• Assist in the design, implementation, and maintenance of features for our cross platform applications.
• Provide technical support and troubleshooting that are beyond capabilities of help desk or customer service
• Analyze and fix QA and production problems
• Ensure proper functioning of applications in a production environment
• Work collaboratively with designers, product managers and QA in meeting tight deadlines utilizing SCRUM in an agile environment.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Defines and documents requirements for data, workflow, logical processes, and interfaces with other systems.
• Other tasks and projects as assigned by management.