Job Responsibility:
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Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual
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Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
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Contributes to team effort by accomplishing team metrics and SLA
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Provides all billing-related information to customers – helps in resolving any billing issues
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Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems
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Ensures and provides quality service to both internal and external customers.
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Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues
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Participates and provides expertise as a member of the Customer Care group
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Attends regular meetings and feedback sessions
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Must have
Proven understanding of Data Modelling and Analytics
Advanced knowledge and experience working with relational and NOSQL databases as well as data warehousing.
Experience of working with Microsoft’s BI technology stack SSIS, SSRS, SSAS (tabular model), Power BI, Power Query, Excel.
Experience with Microsoft Azure Analytics tools and technologies such as Azure Synapse Analytics, Azure Data Bricks, HD Insight, Azure Data Factory, Azure Machine learning, Azure Stream Analytics, Azure Data Lake, Azure Analysis Services, Event Hubs, Azure Data Explorer, Azure Data Share, Azure Time Series Insights.
Good interpersonal, verbal, and written communication skills with a proven ability to explain complex technical ideas and problems clearly to non-experts
Good to have
Self-motivated, enthusiastic, and strong problem solving skills
Cultural awareness and experience of delivering solutions internationally working in an agile project delivery environment.
Experience maintaining source control in Git or Azure DevOps
Strong experience with various Software Development Life cycles (SDLC) methodologies: Agile or Standard waterfall initiatives
Proven experience working with various Project Management practices and disciplines
Demonstrated strong interpersonal skills to augment a close working relationship with cross functional teams
A history of designing and implementing reporting solutions that are both functional and engaging
Meticulous attention to detail
Proficiency in DAX, MDX, Python/Scala/Spark SQL
Non-profit sector knowledge/experience
Cosmos DB
Machine Learning
Roles & Responsibilities
Provide the organisation with accurate and timely BI solutions based on requirements gathered through business partnering activities
Maintain and support existing BI solutions
Proactively source new and innovative solutions that provide clear business value and construct ‘proof of concepts’ to demonstrate the new solutions
Proactively identify any technical project risks/issues related to BI
Estimate and deliver BI project tasks to agreed prioritisation and timeframes
Support the IT Service Delivery team with the BI reporting environment
Assist product owners in designing, agreeing, implementing and managing changes to the BI environment
Maintain accurate technical documentation
Communicate data and insights
- 2.5+ year of experience in Development in JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem solving
Good to Have Skills:
- 3+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
About RaRa Delivery
Not just a delivery company…
RaRa Delivery is revolutionising instant delivery for e-commerce in Indonesia through data driven logistics.
RaRa Delivery is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RaRa makes it possible for anyone, anywhere to get same day delivery in Indonesia. While others are focusing on ‘one-to-one’ deliveries, the company has developed proprietary, real-time batching tech to do ‘many-to-many’ deliveries within a few hours.. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan and many more.
We are a distributed team with the company headquartered in Singapore 🇸🇬 , core operations in Indonesia 🇮🇩 and technology team based out of India 🇮🇳
Future of eCommerce Logistics.
- Datadriven logistics company that is bringing in same day delivery revolution in Indonesia 🇮🇩
- Revolutionising delivery as an experience
- Empowering D2C Sellers with logistics as the core technology
About the Role
- Build and maintain CI/CD tools and pipelines.
- Designing and managing highly scalable, reliable, and fault-tolerant infrastructure & networking that forms the backbone of distributed systems at RaRa Delivery.
- Continuously improve code quality, product execution, and customer delight.
- Communicate, collaborate and work effectively across distributed teams in a global environment.
- Operate to strengthen teams across their product with their knowledge base
- Contribute to improving team relatedness, and help build a culture of camaraderie.
- Continuously refactor applications to ensure high-quality design
- Pair with team members on functional and non-functional requirements and spread design philosophy and goals across the team
- Excellent bash, and scripting fundamentals and hands-on with scripting in programming languages such as Python, Ruby, Golang, etc.
- Good understanding of distributed system fundamentals and ability to troubleshoot issues in a larger distributed infrastructure
- Working knowledge of the TCP/IP stack, internet routing, and load balancing
- Basic understanding of cluster orchestrators and schedulers (Kubernetes)
- Deep knowledge of Linux as a production environment, container technologies. e.g. Docker, Infrastructure As Code such as Terraform, K8s administration at large scale.
- Have worked on production distributed systems and have an understanding of microservices architecture, RESTful services, CI/CD.
Net Engineer:
Job Descriptions: Senior .NET Cloud (Azure) Practitioner
Job Description Experience: 8-12 years (approx.)
Notice period : 15-20 days max.
Location :Chennai(1st preference),Bangalore and Hyderabad
Mandatory Skills
· Strong Restful API, Micro-services development experience using ASP.NET CORE Web APIs (C#);
· Must have exceptionally good software design and programming skills in .Net Core (.NET 3.X, .NET 6) Platform, C#, ASP.net MVC, ASP.net Web API (RESTful), Entity Framework & LINQ
· Good working knowledge on Azure Functions, Docker, and containers
· Expertise in Microsoft Azure Platform - Azure Functions, Application Gateway, API Management, Redis Cache, App Services, Azure Kubernetes, CosmosDB, Azure Search, Azure Service Bus, Function Apps, Azure Storage Accounts, Azure KeyVault, Azure Log Analytics, Azure Active Directory, Application Insights, Azure SQL Database, Azure IoT, Azure Event Hubs, Azure Data Factory, Virtual Networks and networking.
· Strong SQL Server expertise and familiarity with Azure Cosmos DB, Azure (Blob, Table, queue) storage, Azure SQL etc
· Experienced in Test-Driven Development, unit testing libraries, testing frameworks.
· Good knowledge of Object Oriented programming, including Design Patterns
- Cloud Architecture - Technical knowledge and implementation experience using common cloud architecture, enabling components, and deployment platforms.
· Excellent written and oral communication skills, along with the proven ability to work as a team with other disciplines outside of engineering are a must
· Solid analytical, problem-solving and troubleshooting skills
Desirable Skills:
· Certified Azure Solution Architect Expert
o https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-900-exam-preparation-microsoft-azure-fundamentals-524%2F&data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sjIg554Fzuhah%2BLm1FC7znr9WrbVWw8PuvmoYbeDDmc%3D&reserved=0" target="_blank">Microsoft Certified: Azure – Fundamentals Exam AZ-900
o https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-104-exam-preparation-microsoft-azure-administrator-1-1332%2F&data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=U%2Fusuw7eB2%2BOcqrLLaFhFLUiPXKxsOFiMogcbeXk83o%3D&reserved=0" target="_blank">Microsoft Certified: Azure Administrator – Associate Exam AZ-104
o https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-204-exam-preparation-developing-solutions-for-microsoft-azure-1208%2F&data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8NS7FvcbCzFhLiXHXvBVqSyC3e3ffjDNYH95UiQh1eY%3D&reserved=0" target="_blank">Microsoft Certified: Azure Developer – Associate Exam AZ-204
o https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facloudguru.com%2Fblog%2Fengineering%2Fwhich-azure-certification-is-right-for-me%23devops-engineer&data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=c69xXIJIf480QdSEQ8VuIpQZIK2YSm4iI2D6arpWKCU%3D&reserved=0" target="_blank">Microsoft Certified: DevOps Engineer Expert (AZ-400)
o https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facloudguru.com%2Fblog%2Fengineering%2Fwhich-azure-certification-is-right-for-me%23solutions-architect&data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=gnCQGt%2Bnu9MJNaLRde%2FuEve0K8V8EJpVmjAUTrJKSDE%3D&reserved=0" target="_blank">Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
· Good understanding of software architecture, scalability, resilience, performance;
· Working knowledge of automation tools such as Azure DevOps, Azure Pipeline or Jenkins or similar
Roles & Responsibilities
· Defining best practices & standards for usage of libraries, frameworks and other tools being used;
· Architecture, design, and implementation of software from development, delivery, and releases.
· Breakdown complex requirements into independent architectural components, modules, tasks and strategies and collaborate with peer leadership through the full software development lifecycle to deliver top quality, on time and within budget.
· Demonstrate excellent communications with stakeholders regarding delivery goals, objectives, deliverables, plans and status throughout the software development lifecycle.
· Should be able to work with various stakeholders (Architects/Product Owners/Leadership) as well as team - Lead/ Principal/ Individual Contributor for Web UI/ Front End Development;
· Should be able to work in an agile, dynamic team environment;
Greetings from zealous services!!
We have Immediate requirements for Fresher in BPO Semi Voice Process @ Chennai
Interview Scheduled:
- Walk-in: Monday to Friday (10 AM to 4 PM)
Contact Details:
- Reference Name: PRAVALIKA- HR
Job Description:
- Process : International Semi Voice Process
- Designation: Customer Support Executive
- Qualification : Any graduation (Arts & Science, Engineering) / Diploma / ITI / 12th / Distance Education / Dropout ( 2017- 2021 passed outs only)
- Shift Timings: Night Shift (6.30PM - 4.30AM)
- Salary: 8,500 + Incentives Upto 3000(based on your performance) +Food & Refreshment
- Age limit : 18 - 26 Yrs.
- Work Location: Nungambakkam, Chennai.
Do mention as "PRAVALIKA -HR" on the right top of your resume while coming for the walk in. Also bring a copy of your AADHAAR card xerox copy. Along with educational documents for verification.
Note: Interested candidates can kindly walk in to the below mentioned venue.
Venue:
Zealous Services Pvt.Ltd ,
No:17/7, A Block ground floor
NRCS Towers, Kodambakkam high road
Nungambakkam, Chennai-60034
Landmark: Near to Palmgrove Hotel and News7 Channel
Refer to your Friends too!!! Spot Offer!!! Don't Miss It!!!
Tech Lead – Software Development
Tech Lead will be responsible for development and project delivery. She will also provide technical and team leadership through coaching and mentorship.
Job Responsibilities:
- Guide team development efforts towards successful project delivery
- Provide technical leadership to teammates through coaching and mentorship
- Maintain high standards of software quality within the team by establishing and coaching team member in best practices in development
- Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications built on new and legacy technologies.
- Assist in the collection and documentation of user’s requirements, development of user stories, estimates and work plans
- Design, develop, and unit test applications in accordance with established standards
- Participate in peer-reviews of solution designs and related code
- Package and support deployment of releases
- Analyze and resolve technical and application problems
- Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties
- Adhere to high-quality development principles while delivering solutions on-time and on-budget
- Ensure Team member adhere to the SDLC requirements
Qualifications:
- B.E./B.Tech./MCA or equivalent
- 12+ years’ experience as a Software Developer with at least 3+ years in a similar role
- Prior experience in a technical leadership position
- Proficient with .NET/Angular/React/Node JS and SQL
- Extensive hands-on Experience in ASP.Net Core, MVC.
- Excellent understanding of database tuning, design, optimization, and scaling using MS SQL and NoSQL databases
- In-depth knowledge and experience with developing web applications with service-oriented framework, Microservices and Rest APIs
- Extensive experience designing and developing enterprise grade software
- Experience with source control management systems and continuous integration/deployment environments
- Experience with agile development methodologies including Kanban and Scrum
- Experience with multi-threading and concurrency
- Experience with debugging, performance profiling and optimization
- Comprehensive understanding of object-oriented and service-oriented application development techniques and theories
- Strong communication skills with both internal team members and cross team stakeholders
- Strong initiative to find ways to improve solutions, systems, and processes
Team Merito
1. Inside Sales
2. Cold calling
3. Tele calling
4. Explaining about the project to the prospective customers
5. Arranging for the Site Visits
6. Coordinating with Sales and Marketing team
7. Maintaining the customer database
Immediate Joiners with excellent communication skills.( English, Kannada and Hindi)
- Expert in UI Path scripting / development
- Should have good hands on UI Path scripting
- Should have overall exp of 3 – 6 Years
- Should have min 2 Years experience in UI Path
- Should have strong experience in RPA Development
- Expert in UI Path scripting / development
- Should have good hands on UI Path scripting