Starmark Software
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Customer Support - Patient Calling (US Healthcare)
Responsibilities:
• Patient calling representatives address patients' concerns about their accounts
• Help with billing issues and negotiate to collect unpaid debt
• Their duties include creating payment plans and taking patients' payments
• When a patient's account has an overdue balance, the patient account representative calls the patient to discuss recovering the payment
• Good phone communication skills help working with patients and clearly explaining policies and details.
Desired Candidate Profile:
• Experience in AR calling is an added advantage
• Excellent verbal and written communication skills
• Good knowledge in MS Excel and word
• Flexible with Night shift timings
• Adaptability and willingness to go the extra mile when needed.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Executive/ Sr. Executive/ Analyst /Sr. Analyst - AR
Demonstrated Skills:
• Average ability on calling, spoken and written English with moderate medical billing knowledge.
• Should be able to work independently with minimal supervision, on moderate and complex tasks with guidance from supervisors
• Should be a team player and collaborate in solving the issues and problems.
Roles & Responsibilities:
• Ability to talk to insurance companies & check online for outstanding payments and document the conversation/ findings on patient account and assigned WP as per the standardization protocol with required accuracy.
• Willingness to work in the night shift
• Meet Compliance requirements like HIPPA etc.
• Meet QMS and ISMS requirements
• Meet productivity and quality standards
• Should have good typing speed of 25 wpm
• Should ensure 100% attendance.
Sr. Executive - AR:-
Demonstrated Skills:
• Above average calling, spoken and written English skills, high medical billing knowledge
• Should work independently, and with minimal supervision, on complex tasks with guidance from supervisors
• Should be a team player and collaborate in solving the issues
Roles & Responsibilities:
• Ability to analyze a claim and talk to insurance companies & check online for outstanding payments and take necessary action, so that the claim is closed
• Mentor and guide team members
• Willing to work in Night shifts
• Typing skills should be at min 30 wpm
• Should ensure 100% attendance. Should not have any unapproved absenteeism
• Ensure required quality standards.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Executive - AR:-
• Average ability on calling, spoken and written English with moderate medical billing knowledge.
• Should be able to work independently with minimal supervision, on moderate and complex tasks with guidance from supervisors
• Should be a team player and collaborate in solving the issues and problems.
Roles & Responsibilities:
• Ability to talk to insurance companies & check online for outstanding payments and document the conversation/ findings on patient account and assigned WP as per the standardization protocol with required accuracy.
• Willingness to work in the night shift
• Meet Compliance requirements like HIPPA etc.
• Meet QMS and ISMS requirements
• Meet productivity and quality standards.
Sr. Executive - AR:-
• Above average calling, spoken and written English skills, high medical billing knowledge
• Should work independently, and with minimal supervision, on complex tasks with guidance from supervisors
• Should be a team player and collaborate in solving the issues
Roles & Responsibilities:
• Ability to analyze a claim and talk to insurance companies & check online for outstanding payments and take necessary action, so that the claim is closed
• Mentor and guide team members
• Willing to work in Night shifts
• Ensure required quality standards.
Analyst - AR:-
• Offers solutions, suggestions & improvements and also help on client specific reports to their immediate supervisor
• Should be a team player, mentor the trainees and collaborate in solving the issues and problems
Roles & Responsibilities:
• Should have the ability to identify global issues, root cause of the problem and take corrective and systemic actions.
• Ensure required quality standards.
• Clear the rejections
• Check whether the response is received in a timely manner
• Check process dashboard on time; if any rejection found
• Generate Insurance Collection summary report grouping by Insurance and sub-grouping.
• Work on the denial bucket claims
• Resolve the denied claims
Sr. Analyst - AR:-
• Capable of handling minimum team of 5-10
• Identify the global issues proactively and offer resolutions and recommendation to eradicate from reoccurring.
• Should be able to mentor the team members
• Ability to generate client specific reports and assist immediate supervisor on day to day operational needs.
• Exceed individual productivity and quality standards as per org policy.
• Assist team to achieve the minimum productivity and quality benchmark.
• Should be a team player and collaborate in solving the issues and problems.
Roles & Responsibilities:
• Should have the ability to identify global issues, root cause of the problem and take corrective and systemic actions.
• Ensure required quality standards.
• Clear the rejections
• Check whether the response is received in a timely manner
• Check process dashboard on time; if any rejection found
• Generate Insurance Collection summary report grouping by Insurance and sub-grouping.
• Work on the denial bucket claims
• Review EOB, post the denials and take appropriate action on the denials.
• Resolve the denied claims.
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