Customer Support executive

Job Title: Technical Project Manager

Location: Indore

Experience Required: 5 to 10 years

Job Type: Full-time | On-site

Must-Have Skills:

• Strong experience in hands-on coding
• Proven experience in software development before moving into a project management role
• Understanding of system architecture, APIs, databases, and cloud technologies

Key Responsibilities:

• Lead end-to-end project delivery for web and software development projects
• Collaborate with cross-functional teams: developers, designers, QA, and stakeholders
• Write/review code when necessary to support the team or troubleshoot issues

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

Job Title: Technical Manager – Digital & Emerging Tech

Location: Kempegowda International Airport, Bengaluru

Department: ICT / Architecture & Digital Solutions

Experience: 12+ years

About the Role:

We’re looking for an experienced Technical Manager to lead innovative digital initiatives at Bangalore Airport. You will identify, validate, and implement emerging technologies such as AI/ML, IoT, robotics, biometrics, and more — from proof-of-concept to full-scale deployment. This role demands strong project management, vendor coordination, and technical expertise to deliver impactful solutions aligned with our business goals.

Key Responsibilities:

• Lead end-to-end project management of IT and digital innovation initiatives.
• Research, evaluate, and implement emerging technologies relevant to smart airports.
• Develop RFPs, evaluate vendor proposals, and manage partner relationships.
• Conduct and manage Proof of Concepts (PoCs) with measurable success criteria.
• Define and validate target architectures in line with best practices and security standards.
• Oversee application development, ensuring technical, UX, and security compliance.
• Collaborate closely with internal teams and external vendors to meet project goals.

Requirements:

• MCA / B.E. / B.Tech in IT or related field.
• 12+ years of experience in technology leadership with focus on innovation.
• Hands-on exposure to emerging technologies (AI, Blockchain, IoT, AR/VR, Cloud).
• Experience with AWS/Azure, agile project management, and vendor management.
• Strong understanding of cybersecurity, DevSecOps, and IT infrastructure.
• Excellent stakeholder management and documentation skills.

Behavioral Competencies:

• Strategic Leadership – Proficient
• Change Influencer & Innovation Mindset – Advanced
• Customer Centricity, Execution Excellence, Collaboration – Expert

Why Join Us:

Work at one of India’s premier airports, driving future-ready digital transformation that enhances passenger experience and operational efficiency.

We’re searching for an experienced Data Scientist with a strong background in NLP and large language models to join our innovative team! If you thrive on solving complex language problems and are hands-on with spaCy, NER, RNN, LSTM, Transformers, and LLMs (like GPT), we want to connect.

What You’ll Do:

• Build & deploy advanced NLP solutions: entity recognition, text classification, and more.
• Fine-tune and train state-of-the-art deep learning models (RNN, LSTM, Transformer, GPT).
• Apply libraries like spaCy for NER and text processing.
• Collaborate across teams to integrate AI-driven features.
• Preprocess, annotate, and manage data workflows.
• Analyze model performance and drive continuous improvement.
• Stay current with AI/NLP breakthroughs and advocate innovation.

What You Bring:

• 4-5+ years of industry experience in data science/NLP.
• Strong proficiency in Python, spaCy, NLTK, PyTorch or TensorFlow.
• Hands-on with NER, custom pipelines, and prompt engineering.
• Deep understanding and experience with RNN, LSTM, Transformer, and LLMs/GPT.
• Collaborative and independent problem solver.

Nice to Have:

• Experience deploying NLP models (Docker, cloud).
• MLOps, vector databases, RAG, semantic search.
• Annotation tools and team management.

Why Join Us?

• Work with cutting-edge technology and real-world impact.
• Flexible hours, remote options, and a supportive, inclusive culture.
• Competitive compensation and benefits.

Ready to push the boundaries of AI with us? Apply now or DM for more info!

WHO ARE We?

WeMakeScholars is a Fintech startup funded and supported by the Ministry of IT, Government of India. We help students get education loans to fund their studies abroad or in India by closely working with 14+ lenders, including public/private banks & NBFC. We currently get around 0.5 million unique visitors a month.

We are the market leader in the education finance segment. Last academic year, we disbursed around 5,000Cr, and this year, we'd be doing more than that. Our team has more than doubled in one year, from 70 to 180 members. Overall, we have seen tremendous growth year-on-year, in every aspect since our inception 7years ago.

JOB DESCRIPTION

We strongly believe that eventually, every company has to become a tech company. As our website is the face of our company, we must have a strong, organically top-rank website on google to survive & grow in the long term. Since SEO plays an integral part in this, we have decided to invest more time & resources into it. We are looking for an SEO Specialist to be a part of our growth story and we like your profile for it.

You'll be working as the SEO Team Lead, with the assistance of our 6 members tech team, 4 members content team, 1 junior SEO Analyst. You will be directly reporting to our Chief Growth Officer who's got more than 11yrs experience with SEO.

IDEAL CANDIDATE

- 3yrs+ experience in SEO (preferably in consumer tech, e-commerce, banking, financial services or education segments)

- expertise in Google Analytics/SEMrush/similar web analytics platform

- well-versed with Google Algorithm updates

- Very high attention to detail, obsessed with the details & spotting opportunities to optimize

- Excellent communication (written and verbal) & interpersonal skills and a very high sense of ownership and integrity

JOB PERKS

With us, you not only get a competitive compensation package but also excellent career progression, healthy work-life balance, flexible working hours, leaves, work from home policies. Most importantly, working under our Senior SEO leadership, you'll have a steep learning curve and a great learning experience.

Package: Up to 20 LPA

Job Description: We are looking for a talented and motivated Android Developer Intern to join our team for a 6-month internship. This is an exciting opportunity to gain hands-on experience in Android app development and work on real-world projects.

Key Responsibilities:

• Collaborate with the development team to design and develop Android applications.
• Write clean, efficient, and maintainable code following best practices.
• Assist in the integration of third-party APIs and libraries.
• Participate in code reviews and provide constructive feedback.
• Troubleshoot, debug, and resolve application issues.
• Stay updated with the latest industry trends and technologies in Android development.
• Document code and maintain technical documentation.

Requirements:

• Currently pursuing or recently completed a degree in Computer Science, Software Engineering, or a related field.
• Strong understanding of Java/Kotlin and Android SDK.
• Familiarity with RESTful APIs to connect Android applications to back-end services.
• Knowledge of Android UI design principles, patterns, and best practices.
• Experience with version control systems such as Git.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and collaboration skills.

How to Apply: Interested candidates are invited to send their resume and a brief cover letter with the subject line "Android Developer Internship Application."

• Understand the entire business process flow from business and organize Sales & BD team to achieve the organizational goals
• Ownership of department wise strategy and P&L and delivery
• Establish strategy and best practices to ensure achievement of overall sales and BD objectives
• Take a lead role in building a strong sales management culture with internal as well as external stakeholders
• Develop ingenious methods or tools to improve conversion of lead to sale, create new channels of business, new business, and brand associations
• Recruit, train and develop teams to deliver pathbreaking results
• Distribution of annual and monthly targets among team members to ensure monthly targets are achieved
• Proactively manage and creatively review the performance and progress of team members monthly, quarterly
• Spend time with external and internal stakeholders to understand and identify critical business issues and align strategies to mitigate them into strengths
• Sharer solutions with leadership on anticipated challenges, and update developments on a periodic basis
• Presenting reports and plans to Board
• Working and thriving in ad hoc environments

About the role:
We’re looking for a React.Js Developer who can adapt to new tech stacks and innovate with cutting-edge technology solutions, to build eCommerce platforms that are unique, disruptive, and powerful

What you'll do:
● Develop new user-facing features using React.js
● Build reusable components and front-end libraries for future use
● Translate designs and wireframes into high-quality code
● Optimize components for maximum performance across a vast array of web-capable devices and browsers

What you'll need:
● Bachelor's degree with minimum 3 years of work experience as a React Js
● Strong proficiency in JavaScript or Typescript, including DOM manipulation and the JavaScript object model
● Experience with data structure libraries (e.g., Immutable.js)
● Knowledge of object-oriented programming
● Experience with popular React.js workflows (such as Flux or Redux)
● Integration of multiple data sources and databases into one system
● Familiarity with newer specifications of EcmaScript
● Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
● Ability to understand business requirements and translate them into technical requirements

Who Should Consider Joining:
● If you like challenges and think from a first principle basis,
● If you are driven to take ownership and are adept at rolling with the punches,
● If you have the aspiration to grow fast in the dynamic environment of a start-up,
● If you are a collaborative team member, who believes in collective success,
● If you are someone who makes objective, fact-based decisions

Who should not consider joining:
● If the role description does not excite you, then you should not join us
● We are a startup and things will move fast. If you are not comfortable in a fast-paced environment, then you should not join us
● If you are not a self-starter who is willing to learn & experiment more, then you should not join us.

What We Offer:
● Limitless growth and learning opportunities
● Exposure to cutting edge technology solutions and upcoming stacks in the market
● In house technical training on GIT, Automated Testing, Code Coverage, Language Training and much more
● A collaborative and positive culture — Your team will be as smart and driven as you.
● Guidance and mentorship from industry experts and renowned IIT Alumnus
● An opportunity to make an impact — Your work will contribute directly to our strategy and growth

• Technology oriented B.E/B Tech Degree or equivalent advanced degree
• 10+ years of experience in HOGAN, preferably in  CIS functionalities
• Understanding of HOGAN Architecture, Modernization path
• Understand the various functionalities of the CIS to ascertain the deviation in the current process
• 13+ years of experience in programming using COBOL, JCL, IMS, DB2, VSAM.
• Good working experience on Mainframe utilities like sort, REXX, Fileaid, Endeavor/Changeman, easytrieve etc
• Good working experience on debugging tools like Xpediter, abend aid..etc
• Experiencing in modernizing the legacy systems
• Good experience in leading projects by providing technical leadership. 
• Excellent communication skills
• Proactive and can work independently