Customer Support executive

Job Title : Senior Data Engineer

Experience : 6 to 10 Years

Location : Gurgaon (Hybrid – 3 days office / 2 days WFH)

Notice Period : Immediate to 30 days (Buyout option available)

About the Role :

We are looking for an experienced Senior Data Engineer to join our Digital IT team in Gurgaon.

This role involves building scalable data pipelines, managing data architecture, and ensuring smooth data flow across the organization while maintaining high standards of security and compliance.

Mandatory Skills :

Azure Data Factory (ADF), Azure Cloud Services, SQL, Data Modelling, CI/CD tools, Git, Data Governance, RDBMS & NoSQL databases (e.g., SQL Server, PostgreSQL, Redis, ElasticSearch), Data Lake migration.

Key Responsibilities :

• Design and develop secure, scalable end-to-end data pipelines using Azure Data Factory (ADF) and Azure services.
• Build and optimize data architectures (including Medallion Architecture).
• Collaborate with cross-functional teams on cybersecurity, data privacy (e.g., GDPR), and governance.
• Manage structured/unstructured data migration to Data Lake.
• Ensure CI/CD integration for data workflows and version control using Git.
• Identify and integrate data sources (internal/external) in line with business needs.
• Proactively highlight gaps and risks related to data compliance and integrity.

Required Skills :

• Azure Data Factory (ADF) – Mandatory
• Strong SQL and Data Modelling expertise.
• Hands-on with Azure Cloud Services and data architecture.
• Experience with CI/CD tools and version control (Git).
• Good understanding of Data Governance practices.
• Exposure to ETL/ELT pipelines and Data Lake migration.
• Working knowledge of RDBMS and NoSQL databases (e.g., SQL Server, PostgreSQL, Redis, ElasticSearch).
• Understanding of RESTful APIs, deployment on cloud/on-prem infrastructure.
• Strong problem-solving, communication, and collaboration skills.

Additional Info :

• Work Mode : Hybrid (No remote); relocation to Gurgaon required for non-NCR candidates.
• Communication : Above-average verbal and written English skills.

Perks & Benefits :

• 5 Days work week
• Global exposure and leadership collaboration.
• Health insurance, employee-friendly policies, training and development.

Job Description :

Position Name: Network Software Developer

Experience: 4 to 8 Years 

Work Mode: Work from Bangalore office (near Bellandur) all 5 days. 

Mandatory: 

1. 4+ years of work experience in Networking domain. 
2. Highly proficient in C and Linux environment.
3. Experience in working on Linux based large code base. 
4. Hands-on experience in working OpenWrt based router firmware. 
5. Hands on experience with IP and lower layer networking protocols.

Great to Have: 

• Experience in working on Qualcomm and MediaTek chipsets. 
• Experience in Linux device drivers and device trees.
• Experience in creating and applying Linux kernel patches.

Job Summary:

We are looking for a highly motivated and skilled Software Engineer to join our team.

This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.

The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.

Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.

Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.

Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.

Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.

Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.

Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).

Good knowledge on Data Structure and their correct usage.

Open to learn any new software development skill if needed for the project.

Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.

Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.

Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.

Good knowledge on the implications.

Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

You have developed software using web technologies.

You have handled a project from start to end.

You have worked in an Agile Development project and have experience of writing and estimating User Stories

Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.

Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.

Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.

Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.

Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

Role summary

We are looking for an Email Marketing Specialist who combines analytical thinking with

creativity to drive high-performing campaigns. This role requires someone who can

independently plan, execute, and optimize email marketing initiatives while leveraging data to improve engagement and conversions. The ideal candidate is detail-oriented, proactive, and comfortable working across multiple tools, campaigns, and datasets.

This role comes with a high level of ownership. You will be responsible for managing email as a core growth channel end-to-end, from strategy to execution to optimization. We’re looking

for someone who can take initiative, test new ideas, and continuously improve performance without relying on constant direction.

What You’ll Do

1. Campaign Strategy & Planning

● Plan and execute email and outbound campaigns for lead generation

● Create targeted campaigns aligned with user personas and business goals

● Manage campaign calendars and ensure timely delivery across multiple initiatives

● Work with lead data tools (e.g., Apollo, Snov.io) to build and manage prospect lists

● Leverage AI tools (e.g., Claude, ChatGPT) to accelerate the whole process

2. Marketing Automation & CRM Management

● Build and manage automation workflows with a focus on logic, scalability, and efficiency

● Work extensively with CRM platforms (preferably HubSpot) for campaign execution and

tracking

● Maintain and optimize contact databases, segmentation, and lifecycle stages

3. Data Analysis & Optimization

● Ensure best practices in email deliverability, including domain setup and inbox health

● Track campaign performance using key metrics such as open rates, CTR, conversions,

and ROI — and for outbound specifically, monitor reply rate, positive reply rate, meeting

booked rate, and sequence-level A/B results

● Continuously test and optimize outreach sequences for reply rates and conversions

● Use data to derive insights and continuously improve campaign effectiveness

● Work with spreadsheets (Google Sheets/Excel) to analyze campaign data and generate

reports

4. Audience Segmentation & Persona Mapping

● Develop and refine customer personas for targeted communication

● Segment audiences based on behavior, demographics, and engagement patterns

● Personalize campaigns to improve relevance and performance

5. Content & Quality Control

● Collaborate with sales/marketing to align messaging with ICPs and target accounts

● Collaborate with content/design teams to develop effective email creatives

● Ensure accuracy, consistency, and attention to detail in all campaigns

● Conduct A/B testing for subject lines, content, and CTAs

6. Cross-functional Collaboration

● Work with marketing, sales, and external vendors to align campaigns with broader goals

● Communicate insights, performance updates, and recommendations clearly

Qualification Criteria

● 2+ years of experience in lead generations campaigns and GTM strategies, including email marketing or a other paid marketing channels

● Demonstrated ability to own a channel end-to-end — from strategy and execution to reporting and optimization — with minimal supervision

● Strong analytical mindset with the ability to interpret data and make decisions

● Proficiency in Google Sheets (comfortable with basic to intermediate formulas and data handling)

● Hands-on experience with CRM tools, preferably HubSpot

● Strong understanding of audience segmentation and persona mapping

● Deliver regular performance reports (weekly/monthly) covering campaign results, key

insights, and recommended next steps

● Present findings clearly to internal stakeholders, translating data into actionable

recommendations

● High attention to detail and ability to manage multiple campaigns simultaneously

● Self-starter with the ability to work independently and proactively

● Strong problem-solving skills and structured thinking

● Good written and verbal communication skills

Preferred Attributes

● Experience with prospecting and campaign setup tools like Snov.io and/or Apollo

● Familiarity with A/B testing frameworks and experimentation

● Exposure to email deliverability best practices and tools

● Experience working in fast-paced or high-growth environments

● Understanding of email infrastructure (SPF, DKIM, DMARC) and its impact on deliverability

● Experience managing multiple sending domains and maintaining inbox health

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

EXCITED ABOUT YOUR TASKS?

● Liaise with clients to understand role requirements in order to source the most suitable candidates

● Source, screen and compile a shortlist of qualified candidates for various technical roles

● Screen the candidates to ensure we put forward the best quality candidates to clients

● Recruit senior IT profiles, with a focus on functional expertise

●Communicate with hiring managers in order to understand vacancy requirements fully

● Establish a strategy in order to deliver suitable candidates on time

● Build and develop relationships with both clients and candidates to provide a high level of client and candidate service

● Connect and coordinate with external vendors to support hiring needs

● Serve the business at a very deep and high touch level

WHAT WILL YOU NEED TO SUCCEED?

● 1 year of full life-cycle IT Recruiting Experience, in either an agency or corporate setting

● Familiarity with different selection methods (screening, interviews, assignments)

● Excellent follow-up skills and ability to work independently and collaboratively in a hands-on, fast-paced environment with a high degree of ambiguity

● Must have Strong Knowledge of IT Technologies and skills

● Experience in handling multiple vendors.

● Great interpersonal and communication skills

● MBA in human resources or similar relevant field

Dear Candidate,

We have urgent requirement for Agency Manager at Mumbai Location.

Location: Mumbai

Experience: 7 yrs to 11 yrs

Channel : Agency

Role Description:

Team Leadership & Management: Recruit, train, mentor, and lead a high-performing team of insurance agents. Set clear sales targets and motivate your team to achieve and exceed them.

Sales & Business Development: Drive the sales of life insurance products. Identify new business opportunities and develop strategies to expand market reach and generate leads.

Customer Relationship Management: Foster strong, positive relationships with clients, ensuring their needs are met and they receive excellent service, leading to high customer satisfaction and retention.

Strategic Planning: Contribute to and implement business strategies that align with company objectives, focusing on sustainable growth and market penetration.

Compliance & Best Practices: Ensure your team adheres to all company policies, regulatory guidelines, and ethical sales practices.

Qualifications:

- Sales Management, Business Development, and Customer Relationship Management skills are essential.

- Excellent communication and interpersonal skills for effective interaction with agents, clients, and stakeholders.

- Strong Team leadership and motivation abilities with a proven track record of developing talent.

- Knowledge of life insurance products and regulations is a significant advantage.

- Any Master's/Bachelor's degree.

- Experience in the insurance industry is Must

Experience in Agency channel is Must

Regards,

Minakshi Soni

talent Acquisition Specialist.

Position: SDE-1 DevSecOps

Location: Pune, India

Experience Required: 0+ Years

We are looking for a DevSecOps engineer to contribute to product development, mentor team members, and devise creative solutions for customer needs. We value effective communication in person, in documentation, and in code. Ideal candidates thrive in small, collaborative teams, love making an impact, and take pride in their work with a product-focused, self-driven approach. If you're passionate about integrating security and deployment seamlessly into the development process, we want you on our team.

About FlytBase

FlytBase is a global leader in enterprise drone software automation. FlytBase platform is enabling drone-in-a-box deployments all across the globe and has the largest network of partners in 50+ countries.

The team comprises young engineers and designers from top-tier universities such as IIT-B, IIT-KGP, University of Maryland, Georgia Tech, COEP, SRM, KIIT and with deep expertise in drone technology, computer science, electronics, aerospace, and robotics.

The company is headquartered in Silicon Valley, California, USA, and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally - FlytBase was the Global Grand Champion at the ‘NTT Data Open Innovation Contest’ held in Tokyo, Japan, and was the recipient of ‘ TiE50 Award’ at TiE Silicon Valley.

Role and Responsibilities:

• Participate in the creation and maintenance of CI/CD solutions and pipelines.
• Leverage Linux and shell scripting for automating security and system updates, and design secure architectures using AWS services (VPC, EC2, S3, IAM, EKS/Kubernetes) to enhance application deployment and management.
• Build and maintain secure Docker containers, manage orchestration using Kubernetes, and automate configuration management with tools like Ansible and Chef, ensuring compliance with security standards.
• Implement and manage infrastructure using Terraform, aligning with security and compliance requirements, and set up Dynatrace for advanced monitoring, alerting, and visualization of security metrics. Develop Terraform scripts to automate and optimize infrastructure provisioning and management tasks.
• Utilize Git for secure source code management and integrate continuous security practices into CI/CD pipelines, applying vulnerability scanning and automated security testing tools.
• Contribute to security assessments, including vulnerability and penetration testing, NIST, CIS AWS, NIS2 etc.
• Implement and oversee compliance processes for SOC II, ISO27001, and GDPR.
• Stay updated on cybersecurity trends and best practices, including knowledge of SAST and DAST tools, OWASP Top10.
• Automate routine tasks and create tools to improve team efficiency and system robustness.
• Contribute to disaster recovery plans and ensure robust backup systems are in place.
• Develop and enforce security policies and respond effectively to security incidents.
• Manage incident response protocols, including on-call rotations and strategic planning.
• Conduct post-incident reviews to prevent recurrence and refine the system reliability framework.
• Implementing Service Level Indicators (SLIs) and maintaining Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure high standards of service delivery and reliability.

Best suited for candidates who: (Skills/Experience)

• Up to 4 years of experience in a related field, with a strong emphasis on learning and execution.
• Background in IT or computer science.
• Familiarity with CI/CD tools, cloud platforms (AWS, Azure, or GCP), and programming languages like Python, JavaScript, or Ruby.
• Solid understanding of network layers and TCP/IP protocols.
• In-depth understanding of operating systems, networking, and cloud services.
• Strong problem-solving skills with a 'hacker' mindset.
• Knowledge of security principles, threat modeling, risk assessment, and vulnerability management is a plus. 
• Relevant certifications (e.g., CISSP, GWAPT, OSCP) are a plus.

Compensation: 

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit, and alignment with FlytBase’s long-term business strategy.

Perks:

• Fast-paced Startup culture
• Hacker mode environment
• Enthusiastic and approachable team
• Professional autonomy
• Company-wide sense of purpose
• Flexible work hours
• Informal dress code

Job Title: Senior Manager of Learning Design - EdTech

Job Overview: The Senior Manager of Learning Design will lead our efforts to innovate and enhance educational programs, ensuring alignment with the latest in educational technology and industry standards. This role is pivotal in managing the development of high-quality learning materials and courses, engaging with senior stakeholders, and overseeing a team of instructional designers and SMEs.

Responsibilities:

● Spearhead the design and development of educational programs that meet the needs of diverse learners and align with technological advancements.

● Maintain and enhance relationships with senior stakeholders and universities to ensure collaboration and alignment of educational goals.

● Oversee the instructional design team, ensuring all learning materials are of the highest quality and delivered on schedule.

● Conduct continuous research on new educational trends and integrate findings into program development to keep our offerings at the forefront of the industry.

● Manage the execution of educational projects from conception through to delivery, including stakeholder management and alignment of educational outcomes with business goals.

Professional Skills:

● Advanced Instructional Design: Expertise in creating and managing comprehensive educational content for varied audiences, utilizing modern instructional theories and technologies.

● Project Management: Strong project management skills, with a proven ability to oversee educational projects from inception to completion, ensuring alignment with broader educational and business objectives.

● Strategic Planning: Ability to develop strategic plans for the educational development of both internal and external courses, ensuring they meet market needs and organizational goals.

● Leadership and Team Development: Experience in leading instructional design teams, providing guidance, and fostering professional growth to meet and exceed project demands.

● Technical skills: Experience in developing IT courses and a basic understanding of domains like cloud, AI, GenAI, coding, etc. is mandatory

Soft Skills:

● Communication and Influence: Exceptional communication skills, with the ability to articulate complex educational strategies to stakeholders and lead teams effectively.

● Analytical Thinking: Strong analytical skills, with the ability to perform detailed needs assessments and gap analyses to inform course development strategies.

● Innovative Thinking: A visionary approach to educational design, constantly seeking to implement the latest educational technologies and methodologies.

● Adaptability: Capability to adapt strategies in response to new educational trends and technology, ensuring the organization remains at the cutting edge of EdTech.

Desired Skills and Experience:

● Agile Methodology: Familiarity with Agile project management methodologies, especially in a fast-paced EdTech environment.

● Professional Experience: At least 10-12 years in educational technology or related fields, with a minimum of 5 years in a leadership role managing instructional design teams.

● Educational Mastery: Demonstrated success in developing scalable and effective educational programs, with a keen insight into learning analytics and user feedback to refine course offerings.

● Stakeholder Engagement: Proven experience in managing relationships with senior educational stakeholders and ensuring the educational goals are aligned with organizational strategies

What you need to have: