Customer Support executive

Storytelling platforms have not evolved with smartphones, as we still consume stories being passive observers. At Raidenbit, we are building http://onelink.to/kahaniboxapp">KahaniBox - The Netflix for interactive fiction in Indian languages. We create stories with immersive roleplay experiences that allow the audience to control how the stories unfold and end. And while doing that, we are solving some fascinating problems around decoding human psychology and understanding our audience’s content tastes using engineering and data science.

We are looking for an Engineering Head to join our founding team and drive the vision and architecture for scaling KahaniBox to 100M+ monthly users.

You will:

• Recruit and manage world-class engineering talent both in India and abroad.
• Lead the development of our content creation engine, recommendation engine, and content insight engine. 
• Prototype and implement new product ideas and initiatives around increasing revenue, user retention, content consumption, etc.
• Implement and continuously improve processes for high-velocity engineering, including DevOps, testing, CI/CD, PRs, etc.
• Keep technical debt under control by reinforcing and evolving our engineering culture, which values code reviews, high test coverage, and adequate documentation.

You have:

• 7+ years of engineering experience in scaling, optimizing, and rewriting significant systems. Bonus points for gaming/media-tech experience.
• 3+ years of team management experience. 
• Strong team-building and empowering skills - you excel in hiring and mentoring high-performing engineering teams.
• Exceptional competencies in data structures, algorithms, software design, and OOP.
• Experience with at least one Cloud Providers: GCP, AWS, or Azure.
• Experience in building data pipelines and implementing event-driven architectures.
• Strong bias to ship early and iterate quickly with data.
• Intermediate understanding of Machine Learning.

Company Name : Enlink Managed Services

Company Website : https://enlinkit.com/

Location : Turbhe , Navi Mumbai

Shift Time : 12 pm to 9:30 pm

Working Days : 5 Days Working(Sat-Sun Fixed Off)

SQL Developer 

Roles & Responsibilities :

Designing Database, writing stored procedures, complex and dynamic queries in SQL

Creating Indexes, Views, complex Triggers, effective Functions, and appropriate store procedures to facilitate efficient data manipulation and data consistency

Implementing database architecture, ETL and development activities

Troubleshooting data load, ETL and application support related issues

Demonstrates ability to communicate effectively in both technical and business environments

Troubleshooting failed batch jobs, correcting outstanding issues and resubmitting scheduled jobs to ensure completion

Troubleshoot, optimize, and tune SQL processes and complex SQL queries

Required Qualifications/Experience

4+ years of experience in the design and optimization of MySQL databases

General database development using MySQL

Advanced level of writing stored procedures, reading query plans, tuning indexes and troubleshooting performance bottlenecks

Troubleshoot, optimize, and tune SQL processes and complex SQL queries

Experienced and versed in creating sophisticated MySQL Server databases to quickly handle complex queries

Problem solving, analytical and fluent communication

Analyse and understand the JIRA business stories and design the technical solutions.  

• Design, Develop, and evaluate the AWS Cloud based technical solutions.  
• Lead, Track tasks, Oversee, and mentor less experienced team members.  
• Integrate with other SPE proprietary applications using RESTful webservices complying latest industry design and coding standards.  
• Strong Knowledge of technical principles, practices, and procedures to implement and keep SPEs standard complex system solutions.  
• Strong understanding and first-hand experience on agile software development approaches in a fast paced and continuously changing B2B marketing business environment.  
• Working on large scale systems development or integration projects, acting as the Project lead performing analysis and documenting technical requirements, data requirements, data architecture and relationships.  
• Provide subject matter expertise on overall IT solution, system and data flow architecture for Spring based micro services.  
• Provide primary technology support for in-house proprietary B2B projects with supported application platforms.  
• Review & approve Github Pull requests using the existing Application Development Frameworks and Coding Standards. 
• Provide production support in managing the application incidents and priority-based problem resolution. 

Instructional Designer – eLearning Development

📍 Location: Chennai / Hyderabad (Hybrid)

🕐 Shift: 11 AM – 7 PM / 3 PM – 12 AM

🗣️ Communication: Excellent (Mandatory)

📅 Experience: 8–12 years in Instructional Design

About the Role:

We’re hiring an experienced Instructional Designer to craft impactful and interactive corporate learning experiences. If you're hands-on with tools like Storyline, Vyond, Adobe XD, and have a passion for innovation in learning, we want to hear from you.

Key Responsibilities:

• Design and develop eLearning content using Storyline, Rise, Camtasia, Captivate, and Lectora
• Provide clear development instructions to course developers
• Create custom interactives, interactive videos, and conceptual maps
• Hands-on video creation using Vyond, Powtoon, Synthesia
• Develop 2D/3D digital character illustrations
• Apply design thinking, UI/UX principles, and interaction design
• Collaborate with global stakeholders, especially US-based teams

Must-Have Skills:

• Authoring Tools: Storyline, Rise, Captivate, Camtasia, Lectora
• Video Tools: Vyond, Powtoon, Adobe Creative Suite, Synthesia
• Design Skills: Adobe XD, Custom Interactives, Concept Mapping
• Illustration: 2D/3D Digital Characters
• Corporate Content Experience (Healthcare is a plus)

About the Company:

We are a Series A funded Indonesian online group buying platform that helps people connect with like minded people who want to buy the same item/product at a discounted price.  The team is spread across India and Indonesia, and is led by experienced founders who have founded, set-up, scaled and exited businesses across India and Indonesia. We have raised our first round of funding, and are growing extremely fast. We are actively looking for Full Stack developers to join our team.

We are looking for an experienced full-stack engineer to implement both back-end and front-end software solutions to serve both internal and external customers. The position entails working in an agile team to develop Java- and React-based projects that support our system.

• Design, implement and test full-stack solutions using Java, Spring and React
• Design robust spring system that can support 2-5mil users.

• Work alongside other team members to integrate various components into finished product
• Work closely with product owner to create stories
• Continuously create new and interactive features that would help to improve user experience and user engagement.
• Assist with troubleshooting of issues as needed
• Participate in the design and architecture of software solutions
• Assist in developing and maintaining continuous integration pipelines

Salary range : 15 lpa - 30 lpa or more depending on candidate experience.

Skills required : 

You will be best qualified if you have experience with several (not all) of the following:

• JAVA
• Python (Flask and Django)
• Spring/Spring Boot
• React
• Hibernate
• Linux
• REST
• Kafka
• Mysql
• AWS
• ELK Stack (Elasticsearch)
• CI/CD Pipelines

Qualifications:

• 2+ years of experience in Java based technologies
• 1+ years of experience in Python
• Experience in designing databases and system architecture 
• 1+ years of experience in Front end technologies like HTML, CSS, JavaScript and ReactJs

Why join us?

• You will get to work with an experienced team who has worked in multiple startups. 
• Experimenting is the name of the game. And POCs are the snacks that fuel them.
• Grow with us. It is a family
• Gain exposure to two of the fastest growing markets in the world - South East Asia and Social Commerce

- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.

- High attention to details and have proven ability to manage multiple, competing priorities simultaneously

- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. 

- Open to discuss the requirement with the client over a call/ in person meeting.

- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.

- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.

- Daily standup with various teams to track the progress.

- To oversee the development and improvement of customer service products or platforms within an organization

- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.

- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

Job Title/Designation:

Executive Assistant for CEO /Directors

Job Description:

The Executive Assistant to the CEO is responsible for providing comprehensive support to the CEO, Board of Directors, and Executive Team. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.

• Provide sophisticated calendar management for CEO. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Act as a liaison and provide support to Directors. Arrange and handle all logistics for Board meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; and record meeting minutes on behalf of Board Secretary. Adhere to compliance with applicable rules and regulations set in bylaws regarding Board matters.
• Work on creating and implementing business strategy for business growth and transformation projects while working closely with CEO.
• Ensure readiness with timely & quality output (presentations / data analytics) for all internal & external requirements/reviews
• Prepare informative Reports for decision-making.
• Preparation of executive summaries of meeting and proposals.
• Develop a good understanding of business
• Analyzing competition and market trends
• Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature.
• Prioritize and determine the appropriate course of action, referral, or response, exercising judgment to reflect the CEO’s style and organization policy.
• Work closely with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Act as a "barometer," having a sense for the issues taking place in the environment and keeping the CEO updated. Anticipate CEO’s needs in advance of meetings, conferences, etc.
• Coordinate all Executive Team meetings and retreats and assist with staff meetings and events as needed.
• Work with the Executive Team to coordinate the CEO’s outreach activities. Follow up on contacts made by the CEO to cultivate ongoing relationships.
• Provide hospitality to all guests and help to create a welcoming environment.
• Invest in building long-lasting relationships both externally and internally.

Candidate Profile:

SUCCESSFUL CANDIDATES WILL POSSESS THE FOLLOWING QUALIFICATIONS:

• 3- 7 years of experience in EA profile
• Strong ability to execute work with a diversity, equity, and inclusion lens.
• Significant executive support experience, including supporting C-level executives
• Expert proficiency with Microsoft Office and desktop publishing software; ability to design and edit graphic presentations and materials.
• Technical proficiency and problem-solving skills related to: IT infrastructure; IT support and troubleshooting; and cloud-based environments (web-based applications).
• Decent verbal and written communication skills.
• Exceptional organizational skills and impeccable attention to detail.
• High degree of professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, community leaders, donors, and funded partners.
• Make appropriate, informed decisions regarding priorities and available time.
• Ability to complete a high volume of tasks and projects with little or no guidance.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Able to maintain a high level of integrity and discretion in handling confidential information.
• Excellent judgment is essential.

• Must possess a fair, clear understanding of fundamentals and concepts of Magento 1/2, PHP.
• Must have strong experience in Magento Extension development.
• Write well-engineered source code that complies with accepted web standards.
• Strong experience of Magento Best Practices, including experience developing custom extensions and extending third party extensions.
• Thorough functional and code level knowledge of all Magento products and all relevant commerce technologies
• Good experience on Caching & Performance improvement.

R360 powers a data-driven customer engagement ecosystem that enables the worlds leading organisations to earn customer loyalty every day.

For over 10 years, R360s loyalty and reward platforms have driven ambitious loyalty programs for some of the worlds biggest brands including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics.

Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers and customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement and retention.

Currently we are looking for a SeniorUI Developer

What you ll do:

1. Develop complete UI and integrate the same with backend APIs
2. Work as full stack developer with prime focus on UI
3. Work end to end from design and development
4. Code & design review
5. Troubleshoot critical issues and guide team as well

What well need:

Mandatory skills

1. 3 - 4years of hands-on experience in Angular technologies
2. Overall 6 to 9yrs of overall UI experience
3. Hands on experience in implementing micro front end architecture
4. Strong knowledge in building highly responsive web & mobile applications
5. Strong Data structures & algorithm skill
6. Strong communication

Technical Skills

1. Front end technologies – Angular, Java Script, jQuery
2. Backend technologies – Java, REST
3. Mark-up Languages – HTML, CSS3, Bootstrap
4. Database – SQL & NoSQL
5. Modelling – UML & ERD

Bonus point if: Candidate from product company would be preferred