Responsibilities: Team handling & taking escalation calls Ensure meeting of team sales target. Interacted with the other departments as point of contact for the department Review that the team understands customer needs and offer solutions and provide appropriate support Monitoring record of calls and details through CRM Review the call information collected & updated by the team. Ensure that the team members are engaging customer during phone call Ensure that the team members are answering customer complaints and doubts with solid accurate information Assisting team members as when needed Customer focused to gain revenue Responsive to customer issues Tenacity to handle rejection and continue on with a positive attitude Requirements: Candidates should be very fluent in English & Hindi. Excellent team management and communication skills Possesses an energetic, assertive, professional, and friendly demeanor
Dear Candidates, Greetings from Black and White Business Solutions We have huge openings for "Domestic & International Voice Process" Eligibility Criteria: • 10th/PUC/ITI/Diploma/Graduate/PG anything is fine. • Good communication skill. Work Location: All over bangalore Interview Location: Indiranagar Salary Package:13000-31000 + Incentives Based on your Interview Performance Job Description: • The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries . • He/She must show the willingness to learn new things every time and then. • Must discuss every matter with its supervisor or team leader to get any issue sorted • Giving a resolution to the customers or clients should be the whole and sole responsibility. • Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc. • Must be very effective in providing customer service by providing resolution to their complicated queries and issues. • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers. Interested Candidates Please drop your updated CV to the Below Looking for immediate joiners. Thanks & Regards Meghala
Hi dear Applicant, Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview Openings : Customer Support : Voice & Non-voice Health Care Accounts Receivable Medical Billing Insurance Banking / collections Accounts & Finance Technical Support : Voice & Non-voice Technical Trouble Shooting Hardware and Networking IT Help Desk Desktop Support Technical Chat / Email Support Application Support (Voice) IT Trouble Shooting Benefits : Day / UK / US Rotational Shifts 15k to 35K Take home Two way Transport Unlimited incentive Structure No registration Fees Skills Required : Should be flexible with rotational Shifts Manageable or Good English Communication Skills Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply Candidates with Graduation Backlogs can apply. Documents Required : Fresher : 10th / 12th / Graduation all semester Marks card Aadhar Card ID proof Pan Cad ID Experience : Previous Companies Offer letter / relieving letter / one month pay slips 10th / 12th / Graduation all semester Marks card Aadhar Card ID proof Pan Cad ID *************PLEASE DO REFER YOUR FRIENDS*************
Responsibilities: Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Requirements: Graduate (Any Discipline) Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent Excellent English - Verbal & Written (Highly Professional English) Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)
Huge Requirements for Top MNC's!! Walk in with Resume, walk out with offer letter, One day interview process... two rounds of interview Job Description : • Freshers or Experience in any sales, Inside Sales, Banking process/customer service,BPO background from Banking process, MBA freshers, BE/Btech can also apply • Salary: INR 1,00,000 – 3,00,000 P.A. Incentives • Industry:BPO / Call Centre / ITES • Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations • Role Category:Voice • Role:Associate/Senior Associate • Employment Type:Permanent Job, Full Time About The company: NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people. Role and Responsibility – Sales Champion • Identifies business opportunities by identifying prospects • Sells products by establishing contact and developing relationships with prospects; recommending solutions • Outbound calling on data collected through lead generation activities / secondary data sources • Daily follow-ups on older leads and work on new leads • Maintains quality service by establishing and enforcing organization standards • Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization. Role and Responsibility – Customer Relationship Manager • Act as relationship manager for the Paid customers of NoBroker • Build sustainable relationships and trust with customer accounts through open and interactive communication • Identify and assess customers needs • Service customer in finding the right tenant / house as per the requirement of customer • Dial outbound and attend inbound calls of customer and leads • Use internal tools and methods to provide best possible service to the customer • Negotiate with leads on behalf of customer • Keep customer up-to date on the progress of his account • Follow communication procedures, guidelines and policies. Go extra mile to provide excellent customer service. Regards Sravani N S. HR-Executive Sarjapur Road.
Role and Responsibility – Customer Relationship Executive• Act as relationship executive for the Paid customers of NoBroker• Build sustainable relationships and trust with customer accounts throughopen and interactive communication• Identify and assess customers needs• Service customer in finding the right tenant / house as per the requirementof customer• Dial outbound and attend inbound calls of customer and leads• Use internal tools and methods to provide best possible service to thecustomer• Negotiate with leads on behalf of customer• Keep customer up-to date on the progress of his account• Follow communication procedures, guidelines and policies. Go extra mile to provide excellent customer service.
- Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team.- Revenue generations through Cross Selling products & Interest Collection.- Maintain good relationships with clients so that the business can maximize the value of those relationships.- Customer Relationship and Follow-up.- Maintenance of important registers and daily reports.- Cash Management and accounting.- Canvasing and sourcing of New Customers to increase Gold loan Business, Gold Appraisal.
Advising and selling term and health insurance to interested customers by understanding the customer’s needs in particular and their ability to pay. Analyzing and understand customer’s current insurance policies and suggest them with best available plans. Keep a track and check on the ongoing transactions with the customers. Solving day-to-day issues of customers with respect to their policies to maintain a strong and healthy relationship with them. To generate the desire for our product in the Customer’s mind by making them understand the value proposition. Successfully create, develop and retain relationships with customers through understanding their needs and explaining the benefits of the policies. Doing proper follow-up with the prospective customers and simultaneously converting them into sales. RM’s should generate a good pipeline for themselves over a period of time so that it helps them in achieving their daily targets. Reaching out to maximum prospective customers from the base assigned and explaining them the insurance plans by providing them with proper presentation on call and simultaneously generating sales and achieving their daily numbers. To constantly upgrade with changes, to ensure you provide the most up-to-date product information to the customers.