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"Customer Support Executive | Semi Voice Process | 5 Working Days | Day Shift | Only Female Candidates |\n\nThe Job Role and Responsibilities\nThe primary responsibilities of a Customer Service Executive would be :\n•\tAttend to customer queries on all 3 channels (Voice/Email/Chat) professionally to provide information about products and services.\n•\tKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.\n•\tFollow up to ensure that appropriate actions were taken on customers' requests.\n•\tRefer unresolved customer grievances or special requests to designated departments for further investigation.\nCompetencies and Skills Required\nCustomer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:\n•\tGood communications skills\n•\tAbility to listen and active problem-solving skills\n•\tGood interpersonal skills\n•\tAbility to handle pressure\n\nPreferred : Experience with International Process"
