
Job Title: Call Centre Executive – Aquaculture Shrimp Feed
Location: [Specify City/Location]
Experience Required: 1 to 1.5 Years in Voice Process
Languages Required: Hindi or Bengali (Fluency mandatory)
Industry: Aquaculture / Animal Feed / Agriculture
Job Summary:
We are seeking a proactive and customer-focused Call Centre Executive to join our aquaculture division, specializing in shrimp feed. The role involves handling inbound and outbound calls, providing product information, resolving customer queries, and supporting the sales/technical team.
Key Responsibilities:
- Handle incoming and outgoing calls from farmers, dealers, and distributors related to shrimp feed products.
- Communicate effectively in Hindi or Bengali to understand customer needs and provide accurate product or service information.
- Assist in order placement, follow-ups, and delivery coordination.
- Record and maintain customer interaction logs in the CRM system.
- Provide basic technical guidance on shrimp feed usage as trained by the technical team.
- Coordinate with the field sales and logistics teams to ensure smooth customer service.
- Escalate unresolved queries to the concerned departments.
Requirements:
- 1 to 1.5 years of experience in a call centre/voice process role (preferably B2B or agriculture-related).
- Strong communication skills in Hindi or Bengali and basic English.
- Basic understanding or interest in aquaculture, agriculture, or animal feed is a plus.
- Good computer skills – MS Office, CRM, data entry.
- Customer-centric attitude with good problem-solving skills.
Preferred Qualifications:
- Experience working with rural/agricultural customers is an advantage.
- Background in agriculture/fisheries/aquaculture is desirable but not mandatory.
Employment Type: Full-Time

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REVIEW CRITERIA:
MANDATORY:
- Strong sales, business development and networking profile
- Must have 1+ years of experience in Sales, Business Development in investment Banking, Venture Capital, Private Equity, or related fields
- Must have experience engaging with startups or early-stage companies for partnerships or fundraising
- Must have experience identifying and sourcing startup deal flow or fundraising mandates
- Must have basic understanding of startup financing, equity structures, investor types, and fundraising models
- Must maintain deal pipeline, BD dashboards, and mandate records
- Must have high ownership and target-driven mindset
- Female candidates only
PREFERRED:
- Experience representing the company at events, networking forums, or startup platforms
- MBA preferred
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Deal Sourcing & Origination:
- Identify and engage startups, early-stage companies, and growth businesses seeking funding or strategic investment partners.
- Build and maintain a strong pipeline of investment opportunities and fundraising mandates.
Relationship Building:
- Develop deep relationships with founders, CXOs, and decision-makers across industries.
- Collaborate closely with the internal investment team to evaluate opportunities for both advisory and co-investment.
Market Research & Intelligence:
- Monitor emerging trends, sectors, and disruptive business models in the startup ecosystem.
- Track competitor activity and ecosystem developments to stay ahead of market shifts.
Fundraising Support:
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- Assist in designing outreach strategies to attract quality fundraising mandates and co-investment opportunities.
Networking & Branding:
- Represent the firm at startup events, pitch competitions, and investor forums.
- Build thought leadership and enhance the firm’s brand presence within the startup and investment ecosystem.
IDEAL CANDIDATE:
Education:
- Bachelor’s degree in Finance, Commerce, Economics, Business, or related fields. MBA or equivalent qualification preferred.
Experience:
- 1-4 years of experience in sales, business development, investment banking, venture capital, private equity, or related fields.
- Strong understanding of the startup ecosystem, fundraising processes, and investment models.
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- Excellent communication, networking, and negotiation skills.
- Ability to build and maintain high-value relationships with founders and investors.
- Analytical skills to identify quality opportunities for advisory and co-investment.
- Entrepreneurial and target-driven mindset.
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What Youll Do :
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- System Optimization & Middleware (35 years) : AWS cloud cost optimization, Celery, BullMQ, AWS Step Functions
- Frontend Development (23 years) : React, TypeScript, Redux, Context API, CI/CD pipelines.
- System Design & Architecture (46 years) : Event-driven architectures using queues, microservices-based systems, caching strategies (e.g., Redis, CDN edge caching)
- Leadership & Communication (23 years) : Lead engineering teams and drive project delivery
About SafeGold
Gold is the most trusted asset across the entire world and one of the largest asset classes in India. The total traded value of gold in India exceeds $300 billion annually – nearly all of it in an unorganised, offline manner. We, at SafeGold, are building the digital infrastructure to organise the gold market using technology. SafeGold is India’s largest digital gold platform with 35 million customers and 100+ distribution partners across India, Thailand and UAE. The focus has always been on revenues and profitability growth which has been widely recognised.
#9 in 2023 ET Growth Champions (India)
#21 in 2023 FT High Growth Companies (Asia)
With revenues of more than Rs. 4,500 crs in the year ending March-23, we have been part of the Financial Times rankings of the fastest growing startups in the Asia-Pacific region since 2021 till date.
SafeGold is backed by the World Gold Council and leading venture capital funds, Beenext and Pravega.
Job Description
We’re a small team with insanely large ambitions. We are looking for a Software Engineer who will help shape Safe Gold’s product and marketing strategies by processing, analyzing and interpreting data sets. You will work closely with the tech, product and business teams for designing and developing a scalable application architecture, based on business requirements. The ideal candidate will have proficiency in
PHP and Relational as well as NoSql Databases (MySQL,MongoDB). You will have strong problem-solving skills and independent self-direction to thrive in our work environment.
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● Implement a robust set of services and APIs to power the web application.
● Build reusable code and libraries for future use.
● Optimize the application for maximum speed and scalability.
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● Monitor the front-end and back-end aspects of the web application
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● Assist junior developers if required.
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● 4-7 years of experience in software development, at least 1 year of experience in a product based startup is preferable
● Strong understanding of MVC Architecture
● Atleast 2-3 years of working experience in PHP is a must have and proficiency in Laravel Framework will be a plus
● Proficient knowledge of both Relational as well as NoSql Databases (MySQL,MongoDB) is a must have
● Working knowledge of Python and Django/Flask Framework is good to have
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- Bachelor’s degree in computer science or a similar field.
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Originated in Kuwait and with over 18 years of experience, our client has their offices in Dubai, India and Australia. They have an in-depth understanding of the business environment of the GCC and wider MENA region. Established in 2003 and with a strong multi-disciplinary team, they have served 100+ clients across 800+ assignments.
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Desired Candidate Profile
What you need to have:- MBA from a premier institute/ CFA (USA)/ CA (ICAI)
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and deployment)
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● Excellent analytical and multitasking skills
● B. Tech. in computer science Preferred.









