Call Centre Executive- Feed at BMR Groups · Chennai · 1 - 3 years · ₹2L - ₹3L / yr · Profitable · Posted 2 May 2025
Job Title: Call Centre Executive – Aquaculture Shrimp Feed
Location: [Specify City/Location]
Experience Required: 1 to 1.5 Years in Voice Process
Languages Required: Hindi or Bengali (Fluency mandatory)
Industry: Aquaculture / Animal Feed / Agriculture
Job Summary:
We are seeking a proactive and customer-focused Call Centre Executive to join our aquaculture division, specializing in shrimp feed. The role involves handling inbound and outbound calls, providing product information, resolving customer queries, and supporting the sales/technical team.
Key Responsibilities:
- Handle incoming and outgoing calls from farmers, dealers, and distributors related to shrimp feed products.
- Communicate effectively in Hindi or Bengali to understand customer needs and provide accurate product or service information.
- Assist in order placement, follow-ups, and delivery coordination.
- Record and maintain customer interaction logs in the CRM system.
- Provide basic technical guidance on shrimp feed usage as trained by the technical team.
- Coordinate with the field sales and logistics teams to ensure smooth customer service.
- Escalate unresolved queries to the concerned departments.
Requirements:
- 1 to 1.5 years of experience in a call centre/voice process role (preferably B2B or agriculture-related).
- Strong communication skills in Hindi or Bengali and basic English.
- Basic understanding or interest in aquaculture, agriculture, or animal feed is a plus.
- Good computer skills – MS Office, CRM, data entry.
- Customer-centric attitude with good problem-solving skills.
Preferred Qualifications:
- Experience working with rural/agricultural customers is an advantage.
- Background in agriculture/fisheries/aquaculture is desirable but not mandatory.
Employment Type: Full-Time
Shubham Vishwakarma
Full Stack Developer - Averlon
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• Maintain accurate records of all conversations and lead progress using CRM tools.
• Achieve daily/weekly/monthly targets for calls and conversions.
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• 1+ years of experience in telecalling, telesales, or customer support.
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• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).
• Good convincing and negotiation skills.
• Confident, energetic, and customer-focused.
• Ability to handle rejection and remain calm under pressure.
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• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).
Role Summary:
We are seeking a proactive and persuasive Telecaller to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert
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• Make outbound calls to potential clients based on leads provided.
• Understand customer requirements and provide relevant property information.
• Systematic follow-up with interested leads and timely updates on new offers.
• Schedule and coordinate site visits with sales teams and clients.
• Maintain accurate records of all conversations and lead progress using CRM tools.
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Whatsapp blast and email marketing to be carried out.
⸻
Job Specification (JS):
Education qualifications:
• Minimum preferred: Bachelor’s degree in any field.
Experience:
• 1+ years of experience in telecalling, telesales, or customer support.
• Experience in real estate or similar industry is an added advantage.
Skills & Competencies:
• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).
• Good convincing and negotiation skills.
• Confident, energetic, and customer-focused.
• Ability to handle rejection and remain calm under pressure.
• Basic computer knowledge and experience with MS Office.
Other Requirements:
• Willing to work in a target-driven environment.
• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).
Role Summary:
We are seeking a proactive and persuasive Telecaller to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert
leads into prospects and contribute to the company’s sales pipeline.
Key Responsibilities:
• Make outbound calls to potential clients based on leads provided.
• Understand customer requirements and provide relevant property information.
• Systematic follow-up with interested leads and timely updates on new offers.
• Schedule and coordinate site visits with sales teams and clients.
• Maintain accurate records of all conversations and lead progress using CRM tools.
• Achieve daily/weekly/monthly targets for calls and conversions.
• Handle customer inquiries professionally and escalate issues when needed.
Whatsapp blast and email marketing to be carried out.
⸻
Job Specification (JS):
Education qualifications:
• Minimum preferred: Bachelor’s degree in any field.
Experience:
• Experience in real estate or similar industry is an added advantage.
Skills & Competencies:
• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).
• Good convincing and negotiation skills.
• Confident, energetic, and customer-focused.
• Ability to handle rejection and remain calm under pressure.
• Basic computer knowledge and experience with MS Office.
Other Requirements:
• Willing to work in a target-driven environment.
• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon