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Responsibilities of candidate include:
• Calling and visiting customers
• Collect payment
➢ Demonstrates ownership to resolve challenging customer issues, escalating
when necessary.
➢ Call customers with overdue accounts.
➢ understand and explain benefits of repayment and credit history of
customer.
➢ Correct customer misunderstanding on product policy and terms.
➢ Set up payment plan and follow-up schedule.
➢ Educate customer on consequences for late payment.
➢ Escalate difficult or unusable case to team leaders.
➢ Provide feedback on reason for default to team Leader.
Requires candidates who is fluent in English and Hindi or English and 2 South Indian Languages
Age criteria 20 to 29 Years
Location- KR Puram, Bangalore
Job Description
We are looking for an ambitious and energetic Team Lead – Business Development (Inside Sales) to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales and marketing strategy.
The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients in the US Health Care and Media domain.
Requirements
· Responsibilities
· Conduct research to identify new markets and customer needs
· Arrange business meetings with prospective clients
· Promote the company’s products/services addressing or predicting clients’ objectives
· Keep records of sales, revenue, invoices etc.
· Provide trustworthy feedback and after-sales support
· Build long-term relationships with new and existing customers
· Develop entry level staff into valuable Business Development Resources
· Manage a team of lead qualification BDEs or Inside sales representatives
· Proven working experience as a Team Lead – Inside Sales
· Proven sales track record
· Experience in customer support is a plus
· Proficiency in MS Office and CRM software (e.g. Hub Spot)
· Proficiency in English
· Market knowledge
· Communication and negotiation skills
· Ability to build rapport
· Time management and planning skills
· Any Graduate with sales experience of at least 5+ years with team management experience of 2 plus years
Job Responsibility:
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Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual
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Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
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Contributes to team effort by accomplishing team metrics and SLA
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Provides all billing-related information to customers – helps in resolving any billing issues
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Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems
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Ensures and provides quality service to both internal and external customers.
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Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues
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Participates and provides expertise as a member of the Customer Care group
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Attends regular meetings and feedback sessions
- This role includes both product and Project management.Involve in Data collection,Data filtering,refining, and sizing huge incidents data.
- Preferred Domain- Telecom
- Good to have Voice, Unified Communication, Contact center, Messaging experience, Application to Person (i.e. integration with WhatsApp,etc.)
- Work closely with the Engineering Team,Customer Business Team, different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
- create PDD (Process Design Document) and review SDD (Solution design document),POC development, Solutioning/Sizing/Business Case/Pricing activities
- Work closely with Marketing Team for proposal preparation,Business case development
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