6+ Voice processing Jobs in Chennai | Voice processing Job openings in Chennai

Job Title: Call Centre Executive – Aquaculture Shrimp Feed

Location: [Specify City/Location]

Experience Required: 1 to 1.5 Years in Voice Process

Languages Required: Hindi or Bengali (Fluency mandatory)

Industry: Aquaculture / Animal Feed / Agriculture

Job Summary:

We are seeking a proactive and customer-focused Call Centre Executive to join our aquaculture division, specializing in shrimp feed. The role involves handling inbound and outbound calls, providing product information, resolving customer queries, and supporting the sales/technical team.

Key Responsibilities:

• Handle incoming and outgoing calls from farmers, dealers, and distributors related to shrimp feed products.
• Communicate effectively in Hindi or Bengali to understand customer needs and provide accurate product or service information.
• Assist in order placement, follow-ups, and delivery coordination.
• Record and maintain customer interaction logs in the CRM system.
• Provide basic technical guidance on shrimp feed usage as trained by the technical team.
• Coordinate with the field sales and logistics teams to ensure smooth customer service.
• Escalate unresolved queries to the concerned departments.

Requirements:

• 1 to 1.5 years of experience in a call centre/voice process role (preferably B2B or agriculture-related).
• Strong communication skills in Hindi or Bengali and basic English.
• Basic understanding or interest in aquaculture, agriculture, or animal feed is a plus.
• Good computer skills – MS Office, CRM, data entry.
• Customer-centric attitude with good problem-solving skills.

Preferred Qualifications:

• Experience working with rural/agricultural customers is an advantage.
• Background in agriculture/fisheries/aquaculture is desirable but not mandatory.

Employment Type: Full-Time

Greeting From Devcare Solutions!!!!

We are looking for Trainee US Recruiter, Fresher who as Interested to Kick Start your Caree in US Recruitment is been great Opportunity.

Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.

Job description:

• Responsible for handling IT requirements from US based clients.

• Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

• Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

• Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc leading to joining post placement.

• Responsible for achieving a good conversion ratio of submittals into interview and placement.

Details

Company Name       : Devcare Solutions

Work Nature     : Work from Office

Shift Timing           : Night Shift

Working Dates   : Sat & Sunday (Weekoff)

Location             : Urapakkam, Chennai.

Mandatory skills : Excellent communication skills & Interested in Night Shift

Needed                 : Immediate joiners

Benefits :

Cabs facility is available (Pickup & Drop) or Petrol Allowance

Night shift dinner & Beverages is provide by the company

Incentives & Yearly Bonus

Current Company Name :

Current CTC :

Expected CTC :

Notice Period :

Responsibilities of candidate include:

• Calling and visiting customers 

• Collect payment

➢ Demonstrates ownership to resolve challenging customer issues, escalating 

when necessary.

➢ Call customers with overdue accounts. 

➢ understand and explain benefits of repayment and credit history of 

customer. 

➢ Correct customer misunderstanding on product policy and terms.

 ➢ Set up payment plan and follow-up schedule. 

➢ Educate customer on consequences for late payment.

 ➢ Escalate difficult or unusable case to team leaders. 

➢ Provide feedback on reason for default to team Leader.

Requires candidates who is fluent in English and Hindi or English and 2 South Indian Languages

Age criteria 20 to 29 Years

Location- KR Puram, Bangalore

Job Responsibility: 

• Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual 

• Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

• Contributes to team effort by accomplishing team metrics and SLA   

• Provides all billing-related information to customers – helps in resolving any billing issues 

• Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems 

• Ensures and provides quality service to both internal and external customers. 

• Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues 

• Participates and provides expertise as a member of the Customer Care group 

• Attends regular meetings and feedback sessions 
  
  

• This role includes both product and Project management.Involve in Data collection,Data filtering,refining, and sizing huge incidents data.
• Preferred Domain- Telecom
• Good to have Voice, Unified Communication, Contact center, Messaging experience, Application to Person (i.e. integration with WhatsApp,etc.)
• Work closely with the Engineering Team,Customer Business Team, different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
• create PDD (Process Design Document) and review SDD (Solution design document),POC development, Solutioning/Sizing/Business Case/Pricing activities
• Work closely with Marketing Team for proposal preparation,Business case development