Website campaign- US Shift kolkata location

EXCITED ABOUT YOUR TASKS?

• Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
• Act as the single point of contact for client communication related to service delivery performance and improvements.
• Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
• Drive continual service improvement initiatives and process optimizations.
• Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
• Ensure smooth onboarding and transition of new projects and services.
• Conduct regular service reviews with internal stakeholders and clients.
• Handle escalations effectively and ensure timely resolution.
• Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
• Prepare and present reports on service performance, risk mitigation, and improvements.
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WHAT WILL YOU NEED TO SUCCEED?

• MBA in Marketing/management or a related field. 
• Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
• Excellent problem-solving, stakeholder management, and communication skills.
• Experience managing service teams and delivering services across various technologies or domains.
• Ability to manage multiple projects and clients simultaneously.
• Proven track record of improving client satisfaction and operational efficiency.
•  Familiarity with CRM tools and customer success platforms is a plus.
• Ability to think critically and address client concerns efficiently.

• Analyze client requirements and design customized Saviynt IGA solutions to meet their identity management needs
• Configure and implement Saviynt IGA platform features, including role-based access control, user provisioning, de-provisioning, certification campaigns, and entitlement management
• Collaborate with clients and internal stakeholders to understand business processes and translate them into effective IGA policies
• Assist in the integration of Saviynt IGA with existing identity and access management (IAM) systems, directories, and applications
• Conduct testing and troubleshooting to ensure the accuracy and effectiveness of the implemented IGA solution

You, as a Java Engineer and member of this team, would be working on our new and existing projects for our credit, payments, business services, member engagement or financial crime areas. We have a five years roadmap ahead of us with exciting new features and we’ll need you to solve interesting problems. Your fellow team members will get you up to speed in your business area and will help you develop the skills so that eventually you are the one coaching other new joiners. Joining one of our expanding agile teams, you will be required to work closely with product owners, mobile engineers, and other business members to translate requirements into well-engineered solutions.

You will ideally join our backend Community of Practices, learn from them and eventually propose your own to maintain a high quality across the backend. Career progression is as important to you as it is for us. With our expanding teams and business we will encourage you to outgrow your initial responsibilities. This role offers an exceptional opportunity to make a real difference with responsibilities across engineering practices in a rapidly expanding company!

About the Tech

Technology and our people is what makes Tide possible. We work in autonomous teams where backend, iOS, Android, web, QA, DevOps, agile coaches, data experts and product owners solve difficult problems together to get the job done. We self-organise and discuss technical challenges and set our own guidelines in the different Community of Practices.

On the backend we see Java 8 as legacy and use Java 11+ for our micro-services. We provide RESTful APIs to our colleagues in the frontend, but also use gRPC for internal service-to-service communications. Spring Boot is our work horse, but we are open to new experiments. We are cloud-native and run everything on AWS. You’ll see containers (Docker), queues (SNS+SQS) and events everywhere. The nature of our business naturally fits with relational databases, but we have also found some use cases for NoSQL.

Our frontends have done an incredible job at consuming our APIs and providing the best UX to our members. They are fully native Android and iOS apps or Angular 2+ web apps. DevOps provides vital infrastructure and operations support.

About You

We’re an international scale up, we’re busy! If fast paced environments, cross team exposure, inquisitive freedom and the ability to have a real impact on a rapidly growing scale up appeals to you, then you already have the mind of a Tidean. If you have that along with the following experience, we’d love to hear from you.

The non-negotiables:

• Good commercial experience building server-side applications and detailed knowledge of the relevant programming languages for your stack (i.e Java 8 or newer).
• Sound knowledge of a Java backend framework (e.g. Spring/Spring Boot).
• Exposure to microservices and implementing and consuming RESTful APIs.
• A mindset of delivering secure, well-tested and well-documented software.
• Experience with relational databases.

The highly desirables:

• Exposure to continuous integration, delivery and deployment.
• Some experience integrating to third parties.
• Comfortable working in agile methodologies, ideally Scrum.
• Exposure to common development tools such as IntelliJ, Git, Jira, etc.

Why Tide?

Tide is the leading provider of UK SME business accounts and one of the fastest growing FinTechs in the UK. That’s not an unfounded boast - we have over 200,000 members (what we like to call our customers, over two percent market share, and have raised over £120m in funding.

SMEs have been underserved and overlooked by traditional banks for years. In an entrepreneurial age where everyone is expected to take a shot, traditional banks have not evolved with the needs of the market. That’s where Tide comes in. With quick on-boarding, low fees and innovative features, we thrive on making data driven decisions to help SMEs save both time and money.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for, winner of Best Use of Technology (Growth Finance Awards); Best Banking Provider (Contracting Awards); Innovative Product of the Year (Growth Finance Awards) and we’re listed in the Top 100 FinTech Disruptors and The Startups 100. And that’s just for 2019.

• Research and recommend prospects for new business opportunities
• Research and analyze sales options
• Build and maintain relationships with clients and prospects
• Stay current with trends and competitors to identify improvements or recommend new products
• Collect and analyze information and prepare data and sales reports
• Attend workshops to learn more technical and professional skills for the job
• Build and maintain professional networks
• Meet with potential clients to determine their needs

• Experience in Sales
• Competency in English
• Knowledge of MS Office software and CRM software
• Ability to negotiate and understanding of marketing skills
• Self-motivated and goal-oriented, desire to deliver results
• Ability to create and deliver presentations
• Fast learner and quick thinker
• Passionate about sales
• Ability to adapt and grow in a competitive environment

Software Engineer

Responsibilities

• Work with a performance oriented team driven by ownership and open to experiments.
• Learn to design systems for high accuracy, efficiency and scalability.
• Help us make decisions to shape our REST APIs for developers worldwide
• Think outside the box, adapting the latest software technologies
• Contribute to open source
• Be involved and drive product & design discussions.
• Contribute to our technical innovation by learning and sharing your knowledge with our Engineering teams

Requirements

• Graduation in any technical stream
• A minimum of (3 to 5 ) years of relevant experience
• Ability to work at all levels of the stack, from Golang/NodeJS+NoSQL/SQL to React/+HTML+CSS+Azure/AWS
• Good architectural & design skills.
• Take full ownership and responsibility for building, shipping, and maintaining core LoginRadius features, end to end.
• Design and architect complex new systems, focusing not only on performance and scalability, but also on crafting a beautiful user experience.
• Experience in Docker/Kubernetes is a plus
• Ability to build a feature from scratch & drive it to completion
• A willingness to learn new technology, whatever lets you deliver the best product

• Have worked at a product company is a plus

We are looking for a self-motivated independent thinker who can contribute to our Engineering Team. In this role you will take part in various projects, assessing software quality by designing and implementing software testing processes. You will take ownership of code quality through exploratory and automated tests. You will hunt bugs, identify issues, report them, and see that they’re dealt with. 

Core Responsibilities:

• You would have the opportunity to work with a number of leading edge technologies. 
• Write test cases to test code using automation frameworks, as well as create and continuously improve our test automation environment.
• Develop & maintain automated test scripts covering functional correctness using Object Oriented programming concepts, for both new features & Regression testing of existing functionality
• Understand software internals, debug code, automate repetitive tasks, and implement new tools and frameworks needed to streamline our QA process
• Work directly with both Software Development Engineers and Product Managers to understand features, review technical implementations, and implement testing strategy.
• Plan, create and manage the overall Quality Planning strategy, design documentation for automation processes 

Skills and Expertise: 

• Minimum 4 Years’ Experience
• Knowledge and proficiency in the use of various automated tools that are used in the Automated testing procedures. Execute interactive test procedures. Proficient in writing Automation scripts.
• Sound knowledge of programming and/or scripting languages. Java and Java script
• Good knowledge of SQL queries. Practical knowledge of web-based technologies
• Proven experience with Web-application Automation testing, Mobile apps testing.
• Understanding of OO concepts & its application to Automation framework
• Willingness to proactively engage in continuous process improvement
• Ability to communicate clearly with different areas of the business.Clarity of written communication when describing and issue or QA failure
• Experience in working with an Agile Development Methodology like Scrum
• Keen eye for detail and a commitment to excellence 

 Qualification:

• Bachelor’s degree required in Engineering