
- Handle incoming customer calls professionally and efficiently.
- Make outbound calls to follow up on customer inquiries or resolve issues.
- Provide accurate information about products or services to customers.
- Resolve customer complaints and ensure customer satisfaction.
- Update customer information in the database during and after each call.
- Collaborate with other team members to address customer needs effectively.
- Meet or exceed individual and team performance targets.
- Follow communication scripts and guidelines to ensure consistency.
- Stay updated on product knowledge and industry trends.
- Escalate complex issues to the appropriate department or supervisor.
- Proven experience in a customer service or voice process role.
- Excellent verbal communication skills in English+ Hindi.
- Strong active listening and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills.

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Pre-production:
Prepare the ideal work place layout and ensure
adherence to the standardised methods and layouts
Take up discrepancies in the sewing operations
with respective design team / Customer for
resolution.
Identify potential over consumption of accessories
and estimate the same.
Arrive at the Standard Minute Value (SMV) from
first principles using GSD software
Line Balancing
Coordinate with the head supervisor and allocate
SMOs/machines appropriately to various
operations, maintain optimum WIP flow between
operations, as well as clear bottlenecks.
Loading Plan
Give feedback on the loading plan to Shift
Managers and concerned people in planning, as
well as maintain efficiency in the assigned lines as
per plan, so as to maintain the overall factory
efficiency as per plan
Style Overlap
Plan and schedule style overlaps in coordination
with Group leaders, as well as allocate work
effectively, so as to have a minimal drop in
efficiency during style changes.
Prepare the Work Distribution Plan & the Work
Flow Charts, as well as plan the machine set-up
along with the Group, so as to achieve the required
through put time.
Pilot Study for new styles
Conduct pilot studies to identify and document
variations against the Article Description, so as to
minimise bottlenecks during bulk production.
Submit the First Commission Report, identifying
the process bottlenecks (critical operations, sewing
methods, work aids), so as to minimise the
This document is the property of MAS Holdings (Pvt) Ltd and the information contained herein is confidential. Persons receiving this document
are responsible to maintain confidentiality except when absolutely necessary and should be consistent with intended use.
occurrence of related issues during bulk production.
Training and development
Operator Improvement
Observe, improve and monitor the sewing method
of the operators according to the AD, ensure that
they follow the correct method and improve their
performance, as well as suggest new work aids, so
as to improve overall efficiency of the production
floor.
Multi-skilling
Identify operators and train them in coordination
with the Group leaders on various operations
(Multi-Skilling), so as to facilitate line balancing.
Facilitate the pilot-run for new styles, prepare
machine layouts, feeding plans & Standard Work
Sheet (STW), avoid wastage before the completion
of 50 pieces, participate in change-over meetings
and inform the persons concerned
Ensure all style analyses are carried out, verify and
obtain all relevant information on the styles
including operation sequence, methods, standard
minute values (SMV), machine / attachment
requirements
Review the following reports and forward to
relevant personnel to facilitate production:
Daily efficiency report
Hourly production file
Machine requirement reports
Daily Production Start Date (PSD) report
Reports
Prepare various reports viz. Work Distribution
Plan, Pilot Study Report, Work Flow Charts,
Monthly Operational Performance Report etc. to
facilitate decision making.
Perform additional duties commensurate with the
current role, as and when requested by management
The MIS Executive will manage and analyze data, generate reports, and provide insights to support effective decision-making within the organization. The role involves maintaining and enhancing the Management Information System (MIS) to ensure accurate and timely information flow.
Key Responsibilities:
· Collect, compile, and analyze data from various sources to create comprehensive reports.
· Develop and maintain efficient databases, ensuring data accuracy and integrity.
· Generate and distribute daily, weekly, and monthly reports to relevant stakeholders.
· Implement data validation and cleansing processes to ensure data accuracy.
· Collaborate with different departments to understand their data requirements and provide support in extracting relevant information.
· Identify and implement process improvements to enhance data quality and reporting efficiency.
· Conduct regular audits of data to identify and rectify discrepancies.
· Stay updated on industry trends and best data management and reporting practices.
Qualifications/Requirements:
Education:
· Bachelor's degree in any field.
Experience:
· Minimum 2 years of proven experience in an MIS Executive role.
· Jewelry industry experience is good to have
Required Skills:
· Skilled in product cost analysis, order management, invoicing knowledge, and comprehensive inventory oversight.
· Strong analytical and problem-solving skills.
· Proficient in data analysis tools and Microsoft Excel.
· Database management systems and SQL.
· Excellent communication and interpersonal skills.
· Ability to work independently and collaboratively in a team.
· Detail-oriented with a high level of accuracy.
GradRight is an ed-fin-tech company committed to driving transparency and accountability in the global higher education sector.
We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks, and universities into a SaaS environment to make smarter decisions. Using data science, technology, and strategic partnerships across the industry, we enable students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.
Our flagship product - FundRight, is the world’s first student loan bidding platform. In just two years, we have enabled students to get the best deals on $ 1 Billion of loan requests and facilitated disbursements of more than $ 120 Million in loans. We are India's largest single pipeline of education loans and are poised to scale up globally.
Our second product, SelectRight, is the world's first MarTech SaaS platform that redefines how students select the right colleges and how colleges find and engage with the right students.
GradRight is a Delaware, USA-registered company with a wholly-owned subsidiary in India.
Brief:
Obsession with customer needs, passionate about customer experience, and thrive on data - if you resonate with these, then we’d love to hear from you. As a product manager, you’ll be the voice of reason for our entire product ecosystem. You’ll join a fast-paced environment and work with cross-functional teams to design and deliver products aligned with the company’s vision and strategy.
Responsibilities:
- Collect and analyze customer needs, collaborate with key stakeholders to ideate and deliver compelling solutions that create incremental value for customers
- Create buy-in for product vision across all stakeholders
- Develop positioning strategies that can drive growth and improve market share
- Create and maintain detailed product requirements and roadmap
- Create and track product success metrics and use them to identify problems and opportunities to pursue
- Work with designers to build wireframes, validate and translate them into full-blown designs
- Collaborate with engineering teams to drive feasibility analysis and refine product requirements
- Work closely with engineering teams to deliver the roadmap while optimizing for time-to-market
- Own the design <> engineering teams hand-off, release timelines, and work with business teams to plan and execute product launches
- Evaluate marketing and sales strategies to ensure that they are in line with product strategy
- Standardize the product design process and evangelize the same across all stakeholders
Requirements:
- At least 6 years experience as a product manager at a B2C startup, with war stories to share
- Proven track record of managing all aspects of product development lifecycle
- Strong understanding of software development workflows and ability to work with top-notch engineering teams
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
- Excellent written and verbal communication skills
- Strong presentational and public speaking skills
- Bias for experimentation and ability to ask the right questions
Good to have:
- Both B2C and B2B experience, preferably on marketplace-like initiatives
- Exposure to edTech and/or finTech domains
- Worked on products that addressed an international audience
- Worked on products that scaled to millions of users

Stable Money presents a great opportunity to be a part of the founding team and participate in the 0 to 1 journey If you have at least 6 years of experience and you're someone who's all about distributed architectures, system design wizardry, and making Go or Java dance to your tune, read on!
What We’re Looking For:
Architecting Marvels: Designing and implementing scalable, resilient distributed systems that make our platform sing.
Coding Ninjutsu: Crafting elegant, efficient code in Go and/or Java that runs like clockwork.
Keeping Watch: Hands-on with monitoring and troubleshooting using open-source Observability stack—think Loki, Grafana, and all things metrics.
Cloud Whisperer: Leveraging core AWS services to build and maintain robust infrastructure that never sleeps.
Pipeline Maestro: Setting up and optimising CI/CD pipelines to keep our deployment game strong.
Mentoring Mastery: Guiding and mentoring junior engineers, sharing your wisdom and helping them grow into future stars.
Bonus Points:
Startup Savvy: Thrived in the fast-paced, dynamic environment of a startup.
Fintech Finesse: Familiarity with the unique challenges and regulations of the fintech industry.
If you're excited about joining a dynamic team where you can architect, code, mentor, and innovate, send us your resume! Let's chat about how you can help us revolutionize the fintech space. 🚀

Sr Android Developer - Job Description About The Role CapitalNow is seeking an Android Developer with notable experience in Java and Kotlin development. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow. You will be responsible for delivering best in a class mobile experience, engineering-complex, secure & high-quality native Android mobile apps for our product.
Responsibilities ● Collaborate efficiently across cross-functional teams such as product managers, UX-/UI-designers, and other software engineers ● Design, build and maintain high-performance reusable, and reliable code ● Continually improve and innovate software development, deployment and testing to ensure high-quality, on-time releases. Conduct and participate in code-reviews ● Provide UAT support & needed assistance for release management activities ● Serve as a leader for team members to learn from regarding mobile technologies, development, and delivery processes
Essential Qualifications ● At least 5 years of experience in Android Kotlin/Java development ● Excellent understanding of Objective Oriented design patterns, Android fundamentals, and Android SDK (versions 5.0 and up) ○ Experience with offline persistence, threading, memory management, and performance tuning ○ Data structure optimizations, security, IPC, App Modularization ○ 3+yrs of Experience in integrating third-party SDKs like Facebook, Gmail/Google, and Payment gateways like CCAvenue, PayU, Razorpay, etc ○ Including Android Architecture Components, Navigation Framework, Android Jetpack, Android NDK, View components, JSON, and more ● Familiarity with RESTful APIs to connect Android applications to back-end services ● Published at least two original Android apps ● Knowledge of Google Playstore Policies and experience in handling all types of permissions in Playstore ● Strong analytical, communication, and interpersonal skills Desired Qualifications ● Having experience working in the Financial Services domain (good if it's in capital markets) is an added advantage ● Familiarity with Unit Testing ● Hands-on experience as a Senior Android developer is a plus ● Having experience in writing complex queries using MySQL is an added advantage ● Immediate joiner is most preferable
- Design the architecture of our big data platform
- Perform and oversee tasks such as writing scripts, calling APIs, web scraping, and writing SQL queries
- Design and implement data stores that support the scalable processing and storage of our high-frequency data
- Maintain our data pipeline
- Customize and oversee integration tools, warehouses, databases, and analytical systems
- Configure and provide availability for data-access tools used by all data scientists

4+ years of experience in web technologies & React Native.
Mandatory: Problem solving, Team player, Target & Result oriented Passionate about sports.
Functional: JavaScript, JavaScript Object Model, React Native, Native Build Tools, XCode and Android Studio, React Native workflows (such as Context or Redux and Redux Thunk Middleware), Maintaining Reusable Components and Libraries, Animations and Transitions, Integrate Third-Party APIs, GIT & JIRA.
KEY RESPONSIBILITIES:
- Coding and debugging pure JavaScript, polyglot and multi-lingual applications.
- Working closely with Technical Lead/Project Manager to ensure development timelines are met.
- Contribute with ideas to improve system design or streamline product delivery.
- Working with challenging applications involving Real-Time Data.
- Working on different platforms including the usage of the Native SDKs provided on JavaScript.

Job Description: Senior Software Engineer- Embedded Systems
Videogram is looking for Software Engineer in Embedded Systems who will be responsible for designing the embedded systems and installing them in machines and tools. You will be playing an important role in our software team who will be responsible to design and develop the software that controls the processor (micro-controllers and digital signal processors) of the machine. You come with a role as a professional Embedded System Software Engineer to execute a complete embedded software development lifecycle.
Responsibilities:
- Design and implement software of embedded devices and systems from requirements to production and commercial deployment. Responsible for the complete embedded software development lifecycle
- Design, develop, code, test, and debug system software
- Coordinate with the engineers from other disciplines to develop the end product of the requisite standards
- Customize the software to suit the needs of the product nature and expected functioning
- Debug the system to remove the anomalies and inconsistencies
Requirements:
- Candidates require a bachelor's degree in computer science, electrical engineering, software development, embedded software, etc.
- The candidate should be an undergraduate in Computer Science or a relevant field
- Hands-on experience in C++11 or later programming languages
- Knowledge of GIT Version control
- Experience in doing bare metal or RTOS development
- Hands-on experience in developing the code in Linux
- They require exceptional programming skills and competence in using software tools.
- Knowledge of operating systems and of the interaction between hardware/software is important for this profile.
- The attributes of problem-solving ability, analytical skills, proactive behavior, and an adaptable approach are important in this position.
- This discipline of engineering provides scope for creative minds and poses challenges to perform quality work.
- Scripting in Python & Bash is an add-on
- Experience in any of the following technologies:
UART | SPI | I2C |MIPI DSI |Display Port | Low-Level Sata
Additional/ Desirable Interests:
- Personal interest in videography/ photography and audio production
- Experience working programmatically with videos/ images/ audio
- Exposure to low-level details of any video/ image codecs
- Exposure to movie container file formats especially QuickTime/mp4
- Working knowledge of exFAT file system
This opportunity is with one of our leading client which has diverse group of cloud technology professionals with the goal: to make our clients- lives easier through technology and we have a good time while we- re at it! . Our client is the #1 Company to Work for among small and medium-sized companies in this year's annual Glassdoor Employees- Choice Awards, a list of the Best Places to Work in 2018. Come be a part of our team!
Location : Remote working permanently is available.
Must Have :
- Relevant 2-4 year experience with Salesforce development.
- Relevant 1 year of lightening experience.
- Bachelor's or Equivalent Degree in Computers
- Salesforce Administrator OR Platform Developer 1 Certification
Responsibilities :
- Writing clean and flawless code to produce fully functional modules or apps according to the requirements; as part of day-to-day work.
- As Sr. developer you are expected to possess expert-level knowledge of Force.com platform and an analytical mindset with a keen eye for detail.
- Perform a thorough analysis of requirements i.e.Obtain a deep understanding of the desired output
- Check whether the implementation is possible or not; respecting the Salesforce environment's limitations or governors
- Evaluate whether stated requirement (or a part) can be achieved via configuration before opting for coding
- An optimal code design solution of complex requirements,Thorough impact analysis of the planned development
- Develop high quality scalable code by Following Salesforce.com and Silverline-CRM standards/best practices
- Leverage recommended frameworks (ex. Test framework or Trigger framework)
- Fix all bugs reported from QA/UAT,Work on deployments through recommended tools and methodologies.
- Follow DevOps processes i.e.Use recommended IDEs
- Enhance skills and capability in USABILITY focussed development
- Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.
Requirements :
- Minimum 3 - 7 years experience in Software Development
- Relevant 2-4 years experience with SFDC
- Good in communication and interpersonal skills
- Certified Salesforce - Platform Developer I
- Bachelor's Degree in Engineering or Science
Good to have :
- Architecture Experience
- Experience working with US based / headquartered companies
- Work Experience in Healthcare & Insurance Industry/clients.
Benefits : Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered company.
Job Type : Full-time(Flexible with Remote working, if outside Bangalore)
IMPORTANT: Apply only if you can join within 30 days.
1.) Design Application Architecture, Engineering Processes, Engineering Best Practices, People Management, Code Reviews.
2.) Deep understanding & Working Experience in Design Patterns, Data Structure & Algorithms
2.) Understand Design Alternatives with Trade Off's and Matching Costs & Performance Expectations
3.) Define the Right Teck Stack , Data Flow , Data Store - FULL Stack
4.) Understand the Failure Points in Design , Coding , Stack Related Issues
5.) Part of Open Source Community , Understand Common & Specific Issues & How Others have solved it
6.) Proficient in Different Design Models & PROS & CONS"
Must Have Experience/Attributes -
Multi-year experience in Designing & Coding Applications of a successful Online platform
Experience in Designing Distributed Applications @ Scale
Proficiency with scalability and high availability strategies for Java Services & Microservices on distributed platform
Defining solution based on the set of Non Functional Requirements - security, reliability, performance, maintainability, scalability, and usability
Strong Debugging and Troubleshooting expertise
Strong desire and ability to look for and adopt best practices/community driven open source framework and technologies into design deliverables
Should be obsessed with code quality, performance optimization and tools usage to improve productivity/quality
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
Experience of driving activities to influence code quality and process rigor
Enthusiastically follow technology trends, software engineering best practice and technologies while enjoying the challenge of solving complex problems
Experience of working on E-commerce platform
Experience in Dockers and container orchestration on Kubernetes
Working Experience in Integration Technologies / Middleware like Kafka, Rabbit MQ , ESB
Knowledge on Cloud Ecosystem - Added Advantage

