
- Handle incoming customer calls professionally and efficiently.
- Make outbound calls to follow up on customer inquiries or resolve issues.
- Provide accurate information about products or services to customers.
- Resolve customer complaints and ensure customer satisfaction.
- Update customer information in the database during and after each call.
- Collaborate with other team members to address customer needs effectively.
- Meet or exceed individual and team performance targets.
- Follow communication scripts and guidelines to ensure consistency.
- Stay updated on product knowledge and industry trends.
- Escalate complex issues to the appropriate department or supervisor.
- Proven experience in a customer service or voice process role.
- Excellent verbal communication skills in English+ Hindi.
- Strong active listening and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills.

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About the Role
We are looking for a highly skilled and experienced Full Stack Software Development Engineer to join our team focused on building and enhancing an Agentic AI Framework. You will be instrumental in developing scalable, reliable, and intelligent AI-based systems, contributing across the stack—from front-end interfaces to back-end infrastructure, and cloud deployment pipelines.
This is a dynamic and forward-thinking role, perfect for developers passionate about AI/ML advancements and keen to continuously grow in the evolving landscape of software engineering.
Key Responsibilities
- Design, develop, and maintain scalable and responsive front-end and back-end components of the Agentic AI Framework.
- Implement RESTful and GraphQL APIs for seamless integration across services.
- Optimize performance and ensure high availability across distributed systems.
- Collaborate with cross-functional teams including AI/ML engineers, data scientists, and DevOps.
- Write clean, maintainable, and testable code.
- Contribute to architecture discussions, code reviews, and project planning.
- Keep up-to-date with advancements in AI/ML algorithms, frameworks, and data science practices.
- Act as a primary point of contact for L3/L4 production support, including:
o Debugging and resolving live issues
o Delivering hot patches and quick fixes
o Managing emergency and planned production releases
· Own and operate the release lifecycle including version control, deployment, rollback strategies, and documentation
- Support deployment, monitoring, and scaling efforts using DevOps and cloud infrastructure.
Required Skills
- Front-end: React.js, TypeScript, HTML5, CSS3, Redux, Tailwind or Material UI
- Back-end: Java, Kotlin, Spring Boot, Node.js
- Databases: PostgreSQL, Redis, MongoDB, MySQL
- Architecture: Microservices, API Gateways, Event-driven architecture
- DevOps (Preferred): Docker, Kubernetes, CI/CD (e.g., Jenkins, GitHub Actions), AWS/GCP/Azure
- Testing: JUnit, Jest, Selenium, Postman
- Strong understanding of design patterns, data structures, and algorithms
- Familiarity or keen interest in AI/ML, LLMs, data science tools, and workflows
Nice to Have
- Experience with observability tools (Grafana, Prometheus, ELK stack)
- Japanese language proficiency (not mandatory, but a plus)
Who You Are
- A problem-solver with a proactive mindset
- Able to adapt quickly to new technologies and challenges
- Comfortable working in a fast-paced, innovative environment
- Collaborative with excellent communication skills
Perks & Benefits
- Learning support for AI/ML upskilling
- International and diverse team culture
Work on cutting-edge AI-driven products
Candidate should have good knowledge in iOS app development
Preferably has working knowledge of Node Js, Mongo DB.
Candidate should have sound knowledge of MVVM architecture.
Should have at least one application in App store.
Should have good communication skills.
We are seeking a Bioinformatician with a strong background in genomics and transcriptomics, and proven experience with biological ontologies. The successful candidate will analyze outputs from pre-processed biological pipelines and support their integration into a biomedical knowledge graph.
Responsibilities:
Review and interpret genomics and transcriptomics datasets from existing pipelines
Leverage biological ontologies (e.g., GO, DO, HPO) to structure and standardize biological entities
Assist in designing and building components of a biological knowledge graph
Collaborate with computational biologists, data scientists, and software engineers
Document processes and contribute to reproducibility and data governance standards
Qualifications:
MSc or PhD in Bioinformatics, Computational Biology, or a related field
Strong knowledge of genomics and transcriptomics workflows
Experience working with biological ontologies and controlled vocabularies
Familiarity with RDF, OWL, or other semantic web technologies is a plus
Proficiency in Python, R, or similar data analysis tools
Excellent analytical and communication skills
Preferred Experience:
Previous work with knowledge graphs or biomedical data integration
We are looking for a Flutter Developer responsible for creating multi-platform apps for iOS and Android using Google's Flutter development framework. The primary focus will be on creating new experiences and maintaining existing apps. Deep experience contributing to and managing high-scale production mobile apps. You must have strong previous experience in Flutter and Dart development.
Requirements :
• Good exposure to integration projects.
• Hands-on experience and expertise in Building interfaces with Android SDK, Android Studio and development.
• Rest Api knowledge.
• Expertise in Android Flutter.
• Passion for best design and coding practices and a desire to develop new creative ideas.
• Skills required teamwork, leadership, and self-motivated.
• Adaptive to learn any technology.
Responsibilities :
• Design and Build sophisticated and highly salable apps using Flutter.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Job Description
- 0-3 years of software testing and application regression testing.
- Strong expertise in manual testing
- Design, develop and execute automation scripts using open source tools.
- Responsible for writing test cases, executing them and maintaining the relevant logs.
- Analyze test results to ensure functionality is implemented correctly in all platforms (Android, iOS, and web) and highlight them in case it is not so.
- Participating in status meetings
- Communicate progress of testing activities to the Team Lead/Manager
- Identify and prepare technical test data
- Execute testing cycle activities as defined in test plan Identify, log, and follow-up on all defects encountered
- Maintain and communicate a solid understanding of software testing best practices, methodologies and terminology.
- Perform thorough regression testing when bugs are resolved
- Stay up-to-date with new testing tools and test strategies
- Responsible for test related documentation and archiving
Desired Candidate Profile
- Proficient experience in creating test cases
- Experience with testing REST-based APIs and Services (Postman)
- Experience in manual, exploratory, regression, and functional website and mobile testing
- Strong analytical skills and a high level of attention to detail
- Experience writing automated test scripts for marketing and ecommerce websites
- Experience writing automation scripts for desktop and mobile resolutions
- Experience with Issue and Project tracking software
- Excellent written and verbal communication skills
Profile Summary:
Performance engineers should be proficient in any of the programming languages. One should not only a programmer but one who can do testing. Performance Engineer must then run those tests, analyse the results, and provide appropriate solutions to help enhance system performance, reliability, and scalability. They are also often required to work with engineers and developers to perform bug fixes.
Skills Required:
1. A performance engineer must be familiar with either one of the C, C++, C# or .Net, Java, Python (programming languages). Strong knowledge on any one of the programming languages is must.
2. Strong Software Development Skills
3. Experience with Logging and Performance Tools
Tools: Apache JMeter, MS VSTS, Shell, Jenkins, Dynatrace, Datadog, Splunk
4. Program Scripting
5. Experience in Database Profiling with one the standard database- SQL Server, MS SQL
6. Strong logical reasoning/ building
Experience: 3-4+ yrs
Senior iOS Engineer (React Native) – Frontend
Opportunity:
Create a consumer facing front end application that will be used by millions of users.
What you will do:
- Develop our mobile apps using Swift/ObjectiveC.
- Work with backend, frontend, and other developers to build out a customer-centric experience that will constantly evolve.
- Work with our designers and customer success team to create a seamless user experience.
- Respond to support team tickets as needed to resolve bugs and issues.
- Participate in contributing ideas, updates, and product development areas to the team.
Experience Range:
3-5 years with technical hands-on experience in building a consumer mobile app. You must have shipped an app to the stores.
Technical Expertise:
- 3-5 years experience with iOS native apps.
- Strong knowledge of Swift and ObjectiveC.
- Strong command of JavaScript ES6.
- Know how to build (fairly) complex layouts without using any CSS frameworks.
- Strong problem solving and analytical skills using data structures.
- Comfortable in a fast-paced startup environment.
- Bias for action shipping quality code quickly.
We are looking for a JavaScript developer who is proficient with React.js . Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Requirements:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Experience with popular React.js workflows (such as Flux or Redux).
- Familiarity with newer specifications of EcmaScript.
- Experience with data structure libraries (e. g., Immutable.js ).
- Knowledge of isomorphic React is a plus.
- Familiarity with RESTful APIs.
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end build pipelines and tools.
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements.
- A knack for benchmarking and optimization.
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial).
Job Role:
- Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Maintain and write clean code to ensure the product is of the highest quality.
- 3+ to 6 years of hands-on coding experience in Java preferably Version 8
- Building RESTFUL services using Spring boot, Spring WS, etc
- Hands on experience in Microservices
- Data-Layer Development: MySQL, NoSQL, ORM













