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operation executive
operation executive
KreditBee's logo

operation executive

shruthi j's profile picture
Posted by shruthi j
0 - 3 yrs
₹2L - ₹2.8L / yr
Bengaluru (Bangalore)
Skills
Voice processing
  • Handle incoming customer calls professionally and efficiently.
  • Make outbound calls to follow up on customer inquiries or resolve issues.
  • Provide accurate information about products or services to customers.
  • Resolve customer complaints and ensure customer satisfaction.
  • Update customer information in the database during and after each call.
  • Collaborate with other team members to address customer needs effectively.
  • Meet or exceed individual and team performance targets.
  • Follow communication scripts and guidelines to ensure consistency.
  • Stay updated on product knowledge and industry trends.
  • Escalate complex issues to the appropriate department or supervisor.
  • Proven experience in a customer service or voice process role.
  • Excellent verbal communication skills in English+ Hindi.
  • Strong active listening and problem-solving abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Basic computer skills.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About KreditBee

Founded :
2018
Type :
Product
Size :
1000-5000
Stage :
Raised funding

About

KreditBee is a FinTech Platform which facilitates instant personal loans to professionals, where they can avail loans up to ₹4 lakhs as per their requirement. With a strong focus on online tech-based and data-centric KYC, KreditBee envisions solving the financial inclusion gap in the varied demographic segments of the country. The platform is a Series-D funded entity, backed by Advent International, Premji Invest, Motilal Oswal Alternates, TPG-NewQuest, Mitsubishi UFJ Financial Group, ICICI Bank and Mirae Asset Venture Investments. The company serves the credit and other personal finance requirements through its in-house RBI-registered NBFC - Krazybee Services Private Limited (Systemically important NBFC) along with partnerships with over 10 renowned financial institutions. The company currently serves 10 million customers across the country.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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