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operation executive
operation executive
KreditBee's logo

operation executive

shruthi j's profile picture
Posted by shruthi j
0 - 3 yrs
₹2L - ₹2.8L / yr
Bengaluru (Bangalore)
Skills
Voice processing
  • Handle incoming customer calls professionally and efficiently.
  • Make outbound calls to follow up on customer inquiries or resolve issues.
  • Provide accurate information about products or services to customers.
  • Resolve customer complaints and ensure customer satisfaction.
  • Update customer information in the database during and after each call.
  • Collaborate with other team members to address customer needs effectively.
  • Meet or exceed individual and team performance targets.
  • Follow communication scripts and guidelines to ensure consistency.
  • Stay updated on product knowledge and industry trends.
  • Escalate complex issues to the appropriate department or supervisor.
  • Proven experience in a customer service or voice process role.
  • Excellent verbal communication skills in English+ Hindi.
  • Strong active listening and problem-solving abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Basic computer skills.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About KreditBee

Founded :
2018
Type :
Product
Size :
1000-5000
Stage :
Raised funding

About

KreditBee is a FinTech Platform which facilitates instant personal loans to professionals, where they can avail loans up to ₹4 lakhs as per their requirement. With a strong focus on online tech-based and data-centric KYC, KreditBee envisions solving the financial inclusion gap in the varied demographic segments of the country. The platform is a Series-D funded entity, backed by Advent International, Premji Invest, Motilal Oswal Alternates, TPG-NewQuest, Mitsubishi UFJ Financial Group, ICICI Bank and Mirae Asset Venture Investments. The company serves the credit and other personal finance requirements through its in-house RBI-registered NBFC - Krazybee Services Private Limited (Systemically important NBFC) along with partnerships with over 10 renowned financial institutions. The company currently serves 10 million customers across the country.
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This document is the property of MAS Holdings (Pvt) Ltd and the information contained herein is confidential. Persons receiving this document

are responsible to maintain confidentiality except when absolutely necessary and should be consistent with intended use.

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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