Velan IT Solutions Pvt Ltd
http://www.velan.asia
Jobs at Velan IT Solutions Pvt Ltd
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Responsibilities:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Requirements:
- Graduate (Any Discipline)
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- Excellent English - Verbal & Written (Highly Professional English)
- Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)
Similar companies
About the company
Jobs
1
About the company
Jobs
0
About the company
Jobs
0
About the company
Jobs
4
About the company
Jobs
1
About the company
Jobs
0
About the company
Jobs
2
About the company
Jobs
1
About the company
Jobs
4
About the company
Search, discover and share information from your preferred apps, websites, and formats in one workspace to collaborate, without organizing or missing out on anything.
Needl is a platform that helps users save a significant amount of time each day by simplifying the process of researching new ideas, companies, and sectors, and keeping up-to-date with business-critical information.
It eliminates the barriers of information silos between teams by providing a unified view of data streams and enabling seamless collaboration. Needl combines and auto-organizes content and updates from your preferred news websites, blogs, emails, Twitter, apps like Slack, Teams, WhatsApp, Telegram, Stock Exchange websites, Cloud drives and more.
With Needl, users can automate tedious tasks such as collecting and organizing information, allowing them to focus on more valuable activities like analyzing and discussing ideas with their teams to generate successful outcomes.
Jobs
1