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Velan IT Solutions Pvt Ltd
Velan IT Solutions Pvt Ltd cover picture
Velan IT Solutions Pvt Ltd logo

Velan IT Solutions Pvt Ltd

http://www.velan.asia
Founded :
2009
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Get on boarded onto a smarter security approach with surveillance, access control and gating solutions designed to work specifically for you.
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Navaneeth Kumar

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Jobs at Velan IT Solutions Pvt Ltd

Velan IT Solutions Pvt Ltd
at Velan IT Solutions Pvt Ltd
1 recruiter
Navaneeth Kumar
Posted by Navaneeth Kumar
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Bengaluru (Bangalore)
2 - 4 yrs
₹2L - ₹3L / yr
Customer Service
Communication Skills
Customer Support
Executive support
Voice processing

Responsibilities:

  • Respond to customer queries and customers concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

 

Requirements:

  • Graduate (Any Discipline)
  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • Excellent English - Verbal & Written (Highly Professional English)
  • Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)
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