Velan IT Solutions Pvt Ltd
http://www.velan.asiaAbout
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Responsibilities:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Requirements:
- Graduate (Any Discipline)
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- Excellent English - Verbal & Written (Highly Professional English)
- Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)
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Who we are
We are Software Craftspeople. We are proud of the way we work and the code we write. We embrace and are evangelists of eXtreme Programming practices. We heavily believe in being a DevOps organization, where developers own the entire release cycle and thus own quality. And most importantly, we never stop learning!
We work with product organizations to help them scale or modernize their legacy technology solutions. We work with startups to help them operationalize their idea efficiently. We work with large established institutions to help them create internal applications to automate manual opperations and achieve scale.
We design software, design the team a well as the organizational strategy required to successfully release robust and scalable products. Incubyte strives to find people who are passionate about coding, learning and growing along with us. We work with a limited number of clients at a time on dedicated, long term commitments with an aim to bringing a product mindset into services. More on our website: https://www.incubyte.co/
Join our team! We’re always looking for like minded people!
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Belen ITS is a fast-growing technology company specializing in Java, Angular, and Artificial Intelligence. With over a decade of industry experience, we deliver transformative, tailor-made solutions in software development, QA, AI, and data analytics — helping businesses evolve and scale through intelligent technology.
Our mission is to bridge the gap between complex technology and real-world business needs. We empower medium to large enterprises with agile, scalable, and cost-effective IT solutions that drive measurable results. From custom product development to IT consulting and staff augmentation, we bring a results-driven mindset to everything we do.
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Deliver deep expertise in software architecture, QA automation, data engineering, and AI/ML integration
Optimize ROI through flexible outsourcing models, including contract-to-hire and direct hire
Provide ethical, scalable, and reliable workforce solutions across the U.S. and India
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✅ Founded in 2021 with over a decade of proven success
✅ 200+ skilled consultants in the USA and a growing India team
✅ Innovative projects across diverse industries
✅ Flexible, inclusive, and high-performance culture
✅ Transparent communication and strong ethical standards
📌 Website: https://belenits.com
🏢 Headquarters: San Antonio, Texas, United States
🌍 Global Delivery Center: Hi-Tech City,Hyderabad, Telangana, India
👥 Company Size: 150+ employees in the USA, 50+ in India
🏷️ Industry: Information Technology & Services
🔧 Specialties: Java, Angular, Artificial Intelligence, Software Development, QA, Data Analytics, IT Consulting, Staff Augmentation
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