icon
DP

Velan IT Solutions Pvt Ltd Careers

http://www.velan.asiaicon
FOUNDED
2009
TYPE
Services
SIZE
100-1000
STAGE
Profitable
Why join us
Get on boarded onto a smarter security approach with surveillance, access control and gating solutions designed to work specifically for you.

Jobs at Velan IT Solutions Pvt Ltd

Customer Support executive

at Velan IT Solutions Pvt Ltd

Founded 2009  •  Services  •  100-1000 employees  •  Profitable
Customer Service
Communication Skills
Customer Support
Executive support
Voice processing
icon
Bengaluru (Bangalore)
icon
2 - 4 yrs
icon
₹2L - ₹3L / yr

Responsibilities:

  • Respond to customer queries and customers concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

 

Requirements:

  • Graduate (Any Discipline)
  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • Excellent English - Verbal & Written (Highly Professional English)
  • Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)
Read more
Job posted by
Navaneeth Kumar
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.

People hiring at Velan IT Solutions Pvt Ltd

Research about Velan IT Solutions Pvt Ltd
Useful company links
iconiconicon
If you find any errors in the information provided here, please talk to us.
Want to work at Velan IT Solutions Pvt Ltd?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more