Velan IT Solutions Pvt Ltd
http://www.velan.asiaFounded :
2009
Type :
Services
Size :
100-1000
Stage :
Profitable
About
Get on boarded onto a smarter security approach with surveillance, access control and gating solutions designed to work specifically for you.
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Jobs at Velan IT Solutions Pvt Ltd
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Bengaluru (Bangalore)
2 - 4 yrs
₹2L - ₹3L / yr
Customer Service
Communication Skills
Customer Support
Executive support
Voice processing
Responsibilities:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Requirements:
- Graduate (Any Discipline)
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- Excellent English - Verbal & Written (Highly Professional English)
- Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)
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