Sales - BPO

Job Role: Trade Operations Associate

Job Location: Gurugram (Onsite)

Job Type: Full Time.

Relevant Experience:

• Minimum 6 months experience in trading operations / OMS / EMS support.
• Exposure to trading platforms, exchange connectivity, order management systems.
• Experience handling connectivity issues, order failures, or trading incidents.
• Familiarity with UAT testing, system upgrades, API/FIX connectivity

Key Skills:

• Trading systems & market infrastructure knowledge
• OMS/EMS & FIX protocol
• Incident management
• System monitoring & reporting
• Risk controls & SOP adherence

Role : Team Leader

Locations : Bandra / Mazgaon / Borivali

Key Responsibilities Area

• Follow work schedule time and safe work practices.
• Follow grooming and uniform guidelines as per the 1441 Pizzeria Grooming Guide
• Effectively open and operate the assigned outlet within the policies and guidelines of the company,
• ensuring 100% customer satisfaction at all times and protecting stakeholders interests
• Assist the Assistant Restaurant Manager/Restaurant Manager in the day to day running and supervisionof manpower and scheduling
• Own and manager peak period business as per standard operating procedures
• Ensure readiness and realistic projections / forecasting on the shift'
• Take complete responsibility for the entire shift operations relating to cash control, security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate corrective action
• Ensure upkeep of equipment, facility, and operating environment by following up on scheduled checks as per the Maintenance Contracts
• Deliver on food quality by ensuring food sanitation and cleanliness practices in a safe, healthy and hygienic environment
• Own the Customer experience and drive loyalty by adhering to food and service standards, encouraging customer feedback and resolving concerns within reasonable time limits. Use empowerment for Customer delight
• Provide regular feedback to the Central Kitchen team to escalate/highlight food concerns.
• Execute inventory and cost control process to control food wastage and preserve quality on the shift
• Train and certify the new and tenured team members regularly to deliver consistent performance on the shift
• Be supportive and dependable to the Assistant Restaurant Manager/Restaurant Manager in running effective and efficient restaurant operations

Skillset Required

 Flexibility to work in rotational shifts, including weekends and holidays. Weekly off will be on weekdays

only.

 Customer Service Skills: Ability to interact with guests politely, handle queries, and deliver a positive

dining experience.

 Communication Skills: Clear and effective communication with team members, managers, and customers.

 Upselling & Sales Skills: Ability to recommend menu items and drive additional sales through suggestive

selling.

Time Management: Ability to prioritize tasks and manage time efficiently during peak service hours.

 Hygiene & Safety Awareness: Understanding of cleanliness standards, food safety, and personal

grooming norms.

Qualification & Age Criteria

Educational Qualification:

Minimum 12th Pass.

Graduation ,Diploma or certification in Hospitality/Hotel Management is an added advantage.

Experience:

3–5 years of experience in QSR, restaurant, or hospitality industry preferred.

Age Criteria:

22 to 30 years (flexible based on experience and role suitability).

Language Skills:

Good proficiency in English and Hindi

The Center Manager is responsible for overseeing the overall operations, staff management, and performance of the center. The role ensures smooth day-to-day functioning, achievement of business targets, high customer satisfaction, and compliance with company policies.

Key Responsibilities:

• Manage daily operations of the center and ensure smooth workflow
• Supervise and guide staff, including admin, telecallers, and support teams
• Monitor performance, targets, and productivity of the center
• Handle customer inquiries, escalations, and issue resolution
• Coordinate with head office for reporting and updates
• Maintain records, reports, and center documentation
• Ensure proper maintenance of infrastructure, equipment, and facilities
• Plan and implement strategies to improve admissions, sales, or service delivery
• Conduct team meetings and provide training or motivation to staff
• Ensure compliance with company policies and quality standards

NOTE

(Preferably Femal)

ONLY COIMBATORE CANDIDATES.

Role Overview

We are looking for a Senior Product Manager who is a builder at heart, deeply analytical, and thrives in

a fast-paced, high-ownership environment. This is a high-visibility role — you will report directly to the

Co-Founder and drive product strategy across one or more of our apps.

You will be the connective tissue between business goals, data insights, and engineering execution. If

you love dissecting user behaviour, running rapid experiments, and shipping products that millions of

people love — this role is for you.

Key Responsibilities

Product Strategy & Ownership▸ Own the end-to-end product roadmap for your charter — from ideation to launch to post-launch

iteration

▸ Define product vision aligned with Tamasha’s growth goals and present it directly to the Co-

Founder and leadership

▸ Make data-backed prioritisation decisions balancing user needs, business impact, and technical

feasibility

Data-Driven Decision Making

▸ Deep-dive into user data, engagement metrics, funnel analytics, and retention cohorts to surface

insights

▸ Design and run A/B experiments; interpret results rigorously and translate them into product bets

▸ Build and maintain dashboards (SQL, Metabase, Amplitude, or similar tools) to track KPIs and

health metrics

▸ Partner with Data Science and Analytics teams to build predictive models and personalisation

capabilities

Cross-Functional Execution

▸ Work closely with Design, Engineering, Marketing, and Growth teams to ship high-quality features

on time

▸ Write crisp PRDs, user stories, and acceptance criteria; ensure shared alignment across

stakeholders

▸ Remove blockers, unblock engineers, and maintain sprint velocity without compromising product

quality

User Research & Market Intelligence

▸ Lead user interviews, usability studies, and surveys to deeply understand our user segments

▸ Monitor competitive landscape across live streaming, social gaming, and creator economy

platforms

▸ Translate qualitative insights into quantified product opportunities

Growth & Monetisation

▸ Identify and execute levers for user acquisition, activation, engagement, and retention (AARRR)

▸ Partner with business teams on monetisation features — virtual goods, coins, gifting,

subscriptions

▸ Own creator and user lifecycle journeys across apps in the Tamasha ecosystem

What We're Looking For

Must-Have

▸ 6–7 years of product management experience, with at least 2 years in a senior/lead PM role▸ Strong data orientation — comfortable writing SQL queries, building dashboards, and driving

product decisions from data

▸ Must-have experience in Consumer Applications with large user bases (1M+ DAU preferred)

▸ Proven track record of owning 0→1 features as well as scaling existing products

▸ Excellent written and verbal communication; ability to influence without authority

▸ Prior experience in Social Entertainment or Gaming industry is strongly preferred

Nice-to-Have

▸ Hands-on experience with Amplitude, Mixpanel, Clevertap, Firebase, or similar tools

▸ Exposure to creator economy platforms or social networking products

▸ Experience at a high-growth startup (Series A–C stage)

▸ Technical background or prior engineering experience

Why Join Tamasha?

� Direct Co-Founder Exposure

Report to the Co-Founder. Your work has

board-level visibility and real strategic impact.

� Data-Rich Environment

Access to rich behavioural data across 30L+

users and 6 apps. Ideal for a data-first PM.

� Real Ownership

No bureaucracy. You own your charter end-to-

end — strategy, execution, and outcomes.

� Multi-App Ecosystem

Work across apps at different stages — early-

stage, growth, and scale all in one company.

Responsibilities

• Lead and manage a team of PHP developers, including hiring, training, coaching, and performance management.

• Work closely with project management, design, and quality assurance teams to ensure the timely delivery of high-quality software solutions.

• Collaborate with stakeholders to understand business requirements and translate them into technical specifications and project plans.

• Design and architect scalable and maintainable PHP-based web applications and systems.

• Develop and maintain high-quality code, ensuring adherence to coding standards and best practices.

• Perform code reviews and ensure code quality and stability.

• Ensure the use of appropriate development methodologies, tools, and technologies.

• Troubleshoot and resolve technical issues in a timely and effective manner.

• Manage and maintain development, staging, and production environments.

• Provide technical guidance and support to team members.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

• At least 7 years of experience in PHP development, with at least 2 years of experience in a leadership or management role.

• Strong knowledge of PHP frameworks such as Laravel, or CodeIgniter and React.Js

Preferred Qualifications/ Skills

• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and jQuery.

• Experience with databases such as MySQL, PostgreSQL, or MongoDB.

• Familiarity with development tools such as Git, Composer, and PHPUnit.

• Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues and provide effective solutions.

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

• Experience with agile methodologies such as Scrum or Kanban.

• Experience with DevOps practices and tools such as Docker, Kubernetes, and Jenkins

Designation Offered: Engineer CL 2 – I  & II  (Software Engineer / Lead Engineer)

Job Responsibilities:

·         Design & Develop web portals which are optimized, user friendly and as per client requirement

·         Develop scalable and robust applications using rich interfaces, graphical views and robust user controls

·         Development & testing, understanding of client requirements and mapping the features to requirements

·         Maintenance of artifacts for the projects as per CMMI Level 3

Experience:

·         A minimum of   2 years and maximum of 4 years of relevant experience in a similar role

Qualification:

·         Bachelor of Engineering (BTECH / BE) or Masters (MTECH / MS / MCA ) in Computer Science / Electronics / Information Science / Instrumentation from reputed institutions

Skills Required:

Mandatory

·         Strong skills (hands on development) expected in:

o    C# (.NET framework 4.5.2+) web programming, Stored Procedures

o    MVC, ASP.Net, SQL Server 2008, Web API, Ajax, JQUERY, Java-script

o    Windows Service creation, IIS 7/8 Deployment, TCP (sockets), REST API’s

o    C# rich interfaces, graphical views and user controls & CSS

·         Knowledge on

o    CSS3, JSON, OOPS

o    Design Architectures

o    HTML5, Multi-Threading

·         Good experience in SQL Tuning / Profiler, Application performance monitoring

·         Hands-on experience of stored procedure creation & query optimization

Optional

·         Exposure to other programming languages Entity framework, Java, Ajax, Adobe Flex, WPF / C# Winforms

·         Exposure to Google Map API interfaces

·         Exposure to serial port communication with hardware

·         Exposure of Versioning / Configuration & Defect Tracking tools are added advantage

·         Agile methodology and development

HTML, CSS, Javascript, UI Prototyping, Photoshop, Illustrator, Corel Draw, Adobe

Must Knowledge of Adobe XD.

Experience: 3-5 Years Experience

Role / Purpose - Lead Developer - API and Microservices

Must have a strong hands-on development track record building integration utilizing a variety of integration products, tools, protocols, technologies, and patterns.

• Must have an in-depth understanding of SOA/EAI/ESB concepts, SOA Governance, Event-Driven Architecture, message-based architectures, file sharing, and exchange platforms, data virtualization and caching strategies, J2EE design patterns, frameworks
• Should possess experience with at least one of middleware technologies (Application Servers, BPMS, BRMS, ESB & Message Brokers), Programming languages (e.g. Java/J2EE, JavaScript, COBOL, C), Operating Systems (e.g. Windows, Linux, MVS), and Databases (DB2, MySQL, No SQL Databases like MongoDB, Cassandra, Hadoop, etc.)
• Must have experience implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee and frameworks such as Spring Boot for Microservices
• Should have Advanced skills in implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee or similar frameworks such as Spring Boot for Microservices 
• Appetite to manage large-scale projects and multiple tracks
•  Experience and knowhow of the e-commerce domain and retail experience are preferred
•  Good communication & people managerial skills

• Experience with Hybris 6.x/ 1905/ 2005 with knowledge of Hybris B2C-ACCELERATOR/HYBRIS -B2B-ACCELERATOR, Hybris back- office, Hybris Frontend WCMS cockpit, product cockpit, Hybris core, Hybris Commerce, Hybris Search, Hybris OCC, Solr Customization
• Experience working on core Java, JSP/Servlets, JEE, Spring, Services (SOAP, REST), Design Patterns, Apache, Tomcat, Build Tools- Ant/Maven/Jenkins, SCM Tools - CVS/SVN/ GIT Hub
• Knowledge of one or more modules HYBRIS-PIM, HYBRIS-PROMOTIONS, HYBRIS-OMS, HYBRIS -TRAVEL-ACCELERATOR
• Additional skills in SOA, ESB, JMS
• Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment
• Experience in eCommerce/Hybris payment integration, 3rd Party integration development.
• Preferable to have development experience in Spartacus Hybris module.
• Preferable to have exposure to Azure cloud (Hybris CCV2)
• Fundamental knowledge of design patterns.
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features and technical designs
• Passionate about building great solutions
• Mentoring the team members to meet the clients’ needs and holding them accountable for high standards of delivery
• Willing to work in Shifts to support Production environment and Samsung.com Global eCommerce client requests.