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Position: Customer support associate
Experience:0-1 years
Location: Ahmedabad(wfo)
Description
We are seeking a dedicated and enthusiastic Customer Support Associate to join our dynamic team! This is an excellent opportunity for individuals with 0-1 years of experience who are eager to kickstart their careers in customer service. The ideal candidate will be responsible for assisting customers with their inquiries, providing timely responses, and ensuring a high level of customer satisfaction. As a key member of our support team, you will play a vital role in creating a positive experience for our customers by effectively resolving their issues and answering their questions. You will be trained in our products and services to help you understand customer needs better. This entry-level position offers a chance to learn and grow within the organization while contributing to our mission of delivering exceptional service. We value teamwork, and as part of our supportive environment, you will collaborate with other team members to enhance our processes and workflows. If you are passionate about helping others, have excellent communication skills, and are looking for a place to grow and develop your career, we want to hear from you! Join us on our journey to provide outstanding customer experiences and become an essential part of our team.
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services.
Resolve customer complaints and issues effectively and efficiently.
Document all customer interactions and Issues in the system.
Assist customers with account management and order processes.
Collaborate with other departments to address customer needs and concerns.
Maintain a professional, positive, and friendly attitude toward customers.
Requirements
High school diploma or equivalent; additional education is a plus.
Strong verbal and written communication skills.
Customer-focused mindset with a passion for helping others.
Ability to work in a fast-paced environment and manage multiple tasks.
Basic computer skills, including familiarity with CRM systems and Microsoft Office.
Strong problem-solving skills with attention to detail.
Ability to work effectively in a team and independently.
• Education:- Under Graduate / Any Graduate (BSc. Prefer)
• Working days:- 05
• Working Hours:- 9.5
• Shift timings:- 5:30pm to 3:00am IST
• Location:- Sattadhar Area or Prahladnagar Area
Job Description:-
• Mini 6months to 5yrs of experience in the accounts receivable process of medical billing.
• Required to call US insurance companies and follow up on outstanding claims.
• An ideal candidate would have excellent communication and analytical skills.
• Good communication skills are essential.
• Coordinate with the doctors office via mail/call.
• Coordinate with Patient via mail/call.
• Follow the Patient Care Plan
• Training will be provided
• Microsoft Office and Excel knowledge
Basic Requirements:-
• Excellent Spoken and written English skills is must
• Candidate should be able to join Immediately/Post Notice Period
• US Voice Process - Healthcare
Interview Process:-
(Whole process takes 3hrs)
• Initial screening- Aptitude Test, IQ test and Essay writing (1.5 Hrs)
• HR Round
• Operations Round.
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