Linux Administrator

Responsibilities:

• Design, develop, and maintain scalable and highly available backend systems.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Implement data storage and retrieval solutions, including databases and caching layers.
• Proficient in SQL with a focus on PostgreSQL, demonstrating experience in database design, query optimization, and data modeling for efficient and scalable applications.
• Optimize and tune existing backend systems for better performance and scalability.
• Troubleshoot and debug production issues, and provide timely resolutions.

Requirements:

• Bachelor's or Master's degree in Computer Science or a related field.
• At least 5 years of experience in backend development, preferably in a fast-paced environment.
• Strong knowledge of programming languages like Ruby.
• Experience with designing and implementing RESTful APIs and micro-services.
• Proficient in database design and management.
• Familiarity with cloud computing platforms such as AWS or GCP.
• Ability to troubleshoot and debug complex production issues.
• Excellent communication skills and ability to work in a collaborative team environment.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Innovate with 314e!

We are looking for a Content Writer to join our Marketing department. Your primary role will be to create SEO-optimized website content for medical practitioners and to enrich the websites with engaging blog posts, guides, and actionable marketing copy. As a Content Writer, your responsibilities include conducting thorough research on industry-related topics, generating ideas for new content composition, writing engaging content, and proofreading the content pieces before publication.

Responsibilities:

• Create SEO-optimized website content for medical practitioners in the US.
• Develop, write & deliver compelling blog posts, guides, marketing copy, and social media posts.
• Work with the sales team and the clients directly to understand their content requirements and offer reasonable suggestions to enhance their website performance.
• Proofread and edit the generated content according to US standards and ensure that it aligns with the latest search engine norms.
• Conduct thorough keyword research and develop content strategies for a month-on-month increase in website traffic.
  
  

Basic Qualifications:

• 2+ years of professional experience, either as a content writer, UX writer, copywriter, or content strategist.
• Experience in developing US-styled content for websites, blogs, social media, etc.
• Hands-on knowledge of keyword research and standard SEO practices.
• Bachelor’s degree in English, Communications, Linguistics, or a related field (a Master’s degree is a plus).
• Proven ability in adhering to timelines and driving results under pressure.
• Excellent verbal and written communication skills.
• Strong proofreading and editing skills.

JOB DESCRIPTION

Product Analyst

About Us:-

"Slack for Construction"

Early stage startup cofounded by IIT - Roorkee alumnis. A Mobile-based operating system to manage construction & architectural projects. Material, all the info is shared over whatsapp, mobile app to manage all this in one single place - almost like a slack tool for construction.Mobile app + SAAS platform - administration and management of the process, 150000 users, subscription based pricing.It helps construction project owners and contractors track on-site progress in real-time to finish projects on time and in budget. We aim to bring the speed of software development to infrastructure development.Founded by IIT Roorkee alumni and backed by industry experts, we are on a mission to help the second largest industry in India-Construction make a transition from pen and paper to digital.

As a productivity app startup, we value productivity and ownership most. That helps raise our own bar and the bar of people we hire.We follow agile and scrum approaches for product development and use best of class tools and practices. Measuring our progress on a weekly basis and iterating fast enables us to build breakthrough modules and features rapidly.If you join us, You will be constantly thrown into challenging situations. Decisions that you take, will directly impact our clients and sales. That's how we learn.

• Prior experience in any data driven decision making field.
• Working knowledge of querying data using SQL.
• Familiarity with customer and business data analytic tools like Segment, Mix-panel, Google Analytics, SmartLook etc.
• Data visualisation tools like Tableau, Power BI, etc.
•  

Responsibility -

"All things data"

• Ability to synthesize complex data into actionable goals.
• Critical thinking skills to recommend original and productive ideas
• Ability to visualise user stories and create user funnels
• Perform user test sessions and market surveys to inform product development teams
• Excellent writing skills to prepare detailed product specification and analytic reports
• Help define Product strategy / Roadmaps with scalable architecture
• Interpersonal skills to work collaboratively with various stakeholders who may have competing interests

What you need to have:

We’re looking for a Senior Mobile Application Developer to work on Client & Internal Applications.  The successful candidate will be responsible designing, developing and implementing software solutions to address complex business issues.  The ideal applicant will be able to thrive in a highly collaborative workplace and actively engage in the development process hands-on. 

Company are looking for an Android developer - it will be a huge benefit if you are confident and able to build application in Objective C or Swift.

Requirements

• Experience with publishing APIs and in4tegrating with 3^rd party services
• Kotlin, Android, Java, Objective C, Swift
• Good knowledge of database (MySQL, SQLlite, Firebase)
• Able to publish Apps to Playstore & Appstore
• Experienced in building mobile applications that utilizes web services (SOAP / REST / JSON)
• An eye for design
• Extensive experience with Mobile features & libraries – Maps, Camera, Files, Wearables, GPS, QR Scanning etc.
• Experience with Tensorflow Lite
• Able to build responsive Ui that work with different devices
• Other programming languages are of benefit – HTML, CSS, PHP, C#

Key Job Purpose: Responsible for demand acquisition from all the channels in a specific zone

Key Tasks/Responsibilities:
1. Discovery of small medium enterprises/ traders within the region and building supply pipeline for all operating routes
2. Provide requisite support to the team in negotiation & closure
3. Conduct regular outreach through calls/ in - person meetings with clients and team
4. Achieve monthly targets
5. Build effective teams and manage productivity of team members to deliver the results
6. Engagement of customers during free trial

Incentive- Profit sharing on monthly sales achieved.