Linux Administrator

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

Manual Tester (QA) (Full-Time)

Malad, Mumbai, Mindspace | Work from Office

We’re hiring a Manual Tester at Websites.co.in, an app that helps small businesses create their website in just 2 minutes.

Your role

– Test web and mobile applications end to end, across devices and browsers

– Create test cases, test scenarios, and test reports

– Perform functional, regression, UI and usability testing

– Identify, document, and track bugs with clear reproduction steps

– Verify fixes and validate releases before go-live

– Collaborate with developers and product to improve quality and user experience

– Validate API responses using Postman, where required

What we expect

– Strong understanding of SDLC and STLC, and the defect lifecycle

– Ability to write clear, structured test cases and bug reports

– Experience testing web or mobile applications, or both

– Familiarity with bug tracking tools such as Jira or Trello

– Attention to detail, structured thinking, and ownership mindset

– 0–2 years of manual testing experience

Nice to have

– Basic API testing with Postman, basic SQL for validation

Magento e-commerce applications, from discovery through launch and maintenance. This role requires an individual who can collaborate effectively with team members, handle a fast-paced environment, and thrive amidst the stress that sometimes comes with start-up life. We work on complex, cutting edge e-commerce applications for some of the nation's most exciting brands in fashion, technology, and consumer packaged goods.

Responsibilities

• Help implement Magento e-commerce applications
• Active participation in discovery, launch and maintenance
• Installation and configuration of Magento 1 and 2
• Create custom e-commerce modules using object- oriented PHP and Magento APIs
• Implement custom skins and front—end templates
• Working in collaboration with teams in a start up environment

Requirements & Qualifications

• Certified Magento developer credentials
• Meaningful PHP Web Development experience
• Familiarity and experience with Model-View-Controller (MVC) architectural patterns
• Strong MySQL skills
• Experience using PHP to create and consume web services (e.g. SOAP, REST)
• Strong analytic and problem-solving skills
• Good knowledge of JavaScript
• Good knowledge of CSS and CSS pre-processors
• Linux System Administration experience strongly preferred, but not required
• Experience with release building and deployment software, such as Jenkins, preferred but not  required
• Strong knowledge of architectural principles, design patterns and industry best practices
• Excellent communication and interpersonal skills, Fluent English.
• Experience in Magento or other e-commerce solutions.

JOB LOCATION : India (Remote/Hybrid | Travel as required) EXPERIENCE : 5–8 Years

ROLE TYPE : Individual Contributors

REPORTING TO: Director of Sales

WORK TIMINGS : 6 PM to 2 AM IST

Responsibilities:

● Proactively identify and hunt for new business opportunities in the US market through inteligent prospecting across email, LinkedIn, cals, referrals, and other modern outreach channels.

● Research target accounts and inbound leads using AI-powered tools, market signals, and business data to identify pain points, opportunities, and decision-makers.

● Craft highly personalized and thoughtful outreach messages that resonate with prospects and initiate high-quality conversations.

● Conduct discovery cals to deeply understand client chalenges and tailor offerings accordingly.

● Build and maintain a healthy pipeline of qualified opportunities with weekly and monthly metrics.

● Own the sales process from initial contact to deal closure, working closely with pre-sales and delivery teams for solutioning.

● Stay updated with industry trends, buyer behavior, and emerging technologies to steer inteligent conversations.

● Maintain CRM hygiene, regularly update outreach activity and pipeline stages, and report on progress.

● Travel occasionaly to meet clients, attend events or conferences (mainly in the US). 

Must-Have Skills :

● 6–10 years of proven experience in B2B technology services sales—preferably in enterprise application development, custom software, or digital transformation.

● Prior experience in seling to US-based clients from India is a must.

● Strong consultative sales skils with the ability to navigate complex enterprise environments and influence senior decision-makers.

● Tech-savvy with hands-on experience using tools like LinkedIn Sales Navigator, Apolo/ZoomInfo, HubSpot/CRM, AI email assistants, and sales automation platforms.

● Highly inteligent with excelent communication skils, strategic thinking, and an ability to ask the right questions.

● Self-driven and outcome-oriented with a strong sense of ownership.

● Wilingness to travel when required for on-site client meetings or trade show

Good to Have Skills:

● Exposure to key industries like Manufacturing, Healthcare, or BFSI.

● Familiarity with modern sales enablement tools and AI-driven prospecting platforms.

● Prior experience working in a startup or fast-growth environment.

Project Management KRAsProject Management KRAs

Job Description (Major KRAs) –

1) Planning- Understand/Work/Create/Assist :

a. SMO Tracker

2) Team & Vendor Management: Individual Contribution, Buddy Coaching, Participate inRecruitment/Induction, KRA setting and Performance Evaluation:

a. Work Allocation Based on Activity Charter & SMO Tracker

b. Primary & Secondary Work related ownership to ensure business continuity as a part of risk mitigation

c. Setting up KRAs (using InnoWET) and Performance review

d. Time sheet Management & Analysis

e. Social Media Participation and updated Profile

3) Campaign Deliverables : Timely Plan, Manage, Monitor and Communicate :

a. SMO and Activity Charter specific Content & Creative work packs and stacks for clients ( weekly to monthly )

b. BTL- Onetime & Frequent list

c. ATL Excel Sheet

4) Review & Analytics:

a. Client’s success PPT and Report with executive summary

b. Team Productivity based on Time Sheets

c. Power of 5 /Activity Charter Conformance Report

d. Search Engine Marketing /Paid Campaigns Report and Plan of Action

e. Consolidated success Report /PPT for internal stakeholders

5) CRM/Account Management:

a. Presales Support for New Business Development

b. Participation & representation of Digitally Next in PR centric activities , forum and Seminars as and when required.

c. Initiate and Manage Key Account Management for cross selling opportunities to present clients

d. To be a think tank to the management by providing the required Market Intelligence and Business Intelligence related to IoT/Digital/Social Media.

6) Project Management Tools & Automation:

a. Updating and Managing Knowledge Management repository

b. Effective implementation and use of social media Tools(if any)

c. Keeping and custodian of Clients and BFGs usernames and passwords list

d. Creating and upkeep of Process Manual with SLAs

e. Building and updating templates according to work functions

Your Day-to-Day

• Assist our Growth Strategists in analyzing the results of A/B experiments.
• Analysis on customer engagement rates, customer acquisition projects ( ex. Churn rate prediction, Attribution etc. )
• Analyse marketing channel performance and Deep-dive reports to stakeholders and Management
• Building statistical experimentation templates for faster A/B outputs
• Work on forecasting models and assisting senior Management in creating frameworks on growth models

• Local implementation of marketing analytics projects related to improving marketing channels effectiveness, customer segmentation, campaign optimization, etc
• Monitor campaigns against key performance indicators (KPIs), be fully aware of trends and analytics, success and risks in order to achieve business objectives.

• Communicate complex ideas into understandable reports/documentation and this will include leveraging on leading software tools such as Tableau.
  
  

Your Know-Know

• 3-5 years of experience in strategy / consulting / analytical / project management roles; experience in e-commerce, Start-ups or Unicorns(CARS24,OLA,SWIGGY,FLIPKART,OYO) or entrepreneur experience preferred + At Least 2 years of experience leading a team
• Top-notch academics from a Tier 1 college (IIM / IIT/ NIT)
• Must have SQL/PostgreSQL/Tableau Experience. 
• Added advantage: Experience with Google Analytics, CRM (MoEngage, Braze,Leanplum).
• Preferred knowledge of statistical computer languages (Python / R, etc). 
• Analytical mindset with ability to present data in a structured and informative way
• Enjoy a fast-paced environment and can align business objectives with product priorities

S/he will be responsible for complete react-native development and collaborate as required with product management and user experience teams. ● S/he will architect and design product features with a focus on maintainability, extensibility, scalability, and lowest operational cost. ● S/he will be responsible for undertaking proof-of-concept work where required. ● S/he will be responsible for coding and implementing features with very high coverage of unit tests and component tests ● S/he will be responsible for managing a team of android/reactive native developers, and perform design and code reviews. ● S/he will continuously discover, evaluate, and implement new technologies to maximize development efficiency What are we looking for? ● S/he must have experience in delivering projects using react native ensuring performance, quality, and responsiveness of applications ● S/he must have strong design and programming skills in Kotlin, JavaScript, Typescript, react components, Android SDK, Android Studio, SDK, RXJava, HTML5, CSS3, JS, RWD and other mobile frameworks and /or accelerators. ● S/he must have experience with offline storage, multi-threading, performance tuning, memory tuning and RESTful APIs to connect Android applications to back-end services ● S/he must have experience with Model-View View-Model, Model View Presenter software architecture, retrofit, and dagger among others

● S/he must have unit-testing the code for robustness, including edge cases, usability, and general reliability. ● S/he must have experience in mobile analytics. ● S/he must have experience in designing, optimizing and integrating business processes across disparate systems and mobile technologies.

Good-To-Haves / Desired Qualifications

● It would be good if, s/he has the ability to multi-task, prioritize, be attentive to detail, have an eye for design, think logically, organize and communicate coherently. ● It would be good if, s/he is fast paced, collaborative / team player, performance-driven and self-motivated ● It would be good if, s/he is curious, analytical, a problem solver and has logical reasoning.

Role and Skill of Physiotherapy

• Willingness to work for a Home Care environment.
• Need to focus on restoring physical function.
• Need to be sensitive to the patients' needs and disabilities and must have excellent communication and motivational skills.
• Create positive impact in the prevention of subsequent acute events and support the individual’s ability to live independently through targeted interventions aimed at improving balance, strength, coordination and function.
• Should personally also be physically fit enough to properly demonstrate the activities in their treatment plans and must possess strong organizational skills.
• Should possess either of the areas of expertise: pain management, sports injury management, paediatric therapy, post-operative therapy, arthritis management, neuro or posture correction.
• The conditions to be treated are back pain, neck pain, shoulder pain, knee pain, arthritic pain, slipped disc and any other kind of sprains.
• Creating an impact on overall patient experience by
  • Targeting the recovery of physical function of stroke patients through low risk activities resulting in high patient satisfaction.
  • Providing a service which reduces the risk for poor health outcomes, increases daily living and personal activity.