IT Administrator

Required Skills and Experience:

• 5 - 11 years of experience in front-end development, with a strong focus on React.js.
• Proven experience with React.js and related technologies (e.g., Redux, React Router, Hooks, Context API).
• Strong proficiency in JavaScript, HTML5, CSS3, and modern front-end build tools (e.g., Webpack, Babel, etc.).
• Hands-on experience with RESTful APIs, Server Sent Events, WebSocket's
• Hand’s on experience with web components, micro frontends
• Deep understanding of browser apis like history, intersection observer, event handling, virtual panes, drag and drop etc
• Ability to work on a complex and fast moving code base.
• Familiarity with TypeScript and its integration with React applications.
• Strong problem-solving skills and attention to detail.

Job Title: Sales & Customer Support Executive (Voice Process)

Company Brand Name: BikeFixup

Location: Faridabad

Work Mode: Work from Office

Working Days: 6 Days a Week (Rotational Off)*

Key Responsibilities:

Sales Responsibilities:

Achieve monthly sales targets for memberships.

Conduct outbound and inbound calls to pitch plans and convert inquiries into sales.

Provide detailed product knowledge and promote BikeFixup’s services effectively.

Maintain and update lead databases, ensuring timely follow-ups.

Prepare daily/weekly sales reports and analyze customer feedback.

Collaborate with the operations team for seamless service delivery.

Customer Service & Support Responsibilities:

Handle customer inquiries and resolve issues promptly with a professional attitude.

Ensure customer satisfaction by providing clear, accurate, and empathetic communication.

Assist customers in booking services and guide them through the process.

Address complaints or concerns and escalate unresolved issues to the appropriate team.

Follow up with customers post-service to ensure a high level of satisfaction and identify areas for improvement.

Qualifications & Skills:

Education: Minimum graduates preferred.

Experience: Minimum 1 year in sales or customer service roles with excellent communication skills.

Skills:

Strong communication skills in Hindi & English.

Persuasive abilities and a target-driven mindset.

Empathy and problem-solving skills for customer support.

Basic computer knowledge for lead tracking and reporting.

Benefits:

Fixed salary + performance-based incentives.

Training and growth opportunities in a premium two-wheeler service brand.

Opportunity to build a rewarding career in a fast-growing industry.

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Form link for quicker response:https://forms.gle/HdQPqyWCirDUEgMv5

Job Description

Positions: Chief Compliance Officer (CCO)/ Money Laundering Reporting Officer (MLRO)

Education Qualification: 

1. Degree in finance, accounting, business administration, economics, law, or criminology
2. Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), or Certified Compliance Officer (CCO)

Experience: 12-14 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

Regulatory Compliance: 

1. Ensure adherence to QFCRA regulations and other applicable laws. Keep policies updated with regulatory changes.
2. Compliance Program: Design and maintain the firm’s compliance program, covering operational, legal, and risk requirements.
3. Risk Management: Conduct risk assessments and develop strategies to mitigate compliance risks.
4. Training: Provide ongoing compliance training to staff and senior management.
5. Reporting & Auditing: Conduct internal audits and report findings to management and regulators.
6. Liaison: Act as the main contact with QFCRA and other regulatory bodies.
7. Incident Management: Investigate compliance breaches and take corrective actions.
8. Provide support for cross border activities including jurisdictions where marketing materials and funds are being distributed

Money Laundering:

1. AML Program: Implement and manage the firm’s Anti-Money Laundering and Anti-Terrorist Financing program.
2. KYC & Monitoring: Oversee KYC and ongoing transaction monitoring, ensuring compliance with AML rules.
3. Suspicious Activity Reporting: Identify and report suspicious transactions 
4. Staff Training: Ensure regular AML/CTF training for employees.
5. Regulatory Liaison: Communicate with QFCRA on all AML/CTF-related matters.
6. Audit & Testing: Conduct regular AML compliance audits and implement corrective measures where necessary.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are seeking an experienced Senior API Developer specializing in C# .NET to join our innovative development team. The ideal candidate will have over 8 years of professional experience in API design and development, with a strong focus on creating scalable and efficient APIs. Expertise with Swagger/OpenAPI specifications is essential. This role offers the opportunity to contribute to exciting projects that are central to our company's success.

Key Responsibilities:

• API Design and Development: Develop, maintain, and enhance APIs using C# .NET to facilitate seamless communication between applications and services.
• Swagger/OpenAPI Documentation: Use Swagger/OpenAPI tools to create comprehensive documentation for APIs, ensuring they are well-defined and accessible.
• System Integration: Work on integrating APIs with various third-party services and internal applications.
• Performance Optimization: Analyze and improve API performance, scalability, and reliability.
• Collaboration: Collaborate with cross-functional teams including front-end developers, product managers, and QA testers to deliver high-quality solutions.
• Code Review and Mentorship: Participate in code reviews, provide feedback, and mentor junior developers to promote best practices.
• Troubleshooting: Diagnose and resolve technical issues related to APIs and backend services.
• Stay Current with Technology Trends: Keep up-to-date with the latest developments in C# .NET and API technologies to ensure the team uses the best tools and techniques.

Qualifications:

• Education: Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience: Minimum of 8 years in API development with a focus on C# .NET.

Technical Skills:

• Proficient in C# .NET Framework/Core.
• Extensive experience with API design and RESTful services.
• Strong knowledge of Swagger/OpenAPI specifications.
• Familiarity with ASP.NET Web API and Entity Framework.
• Experience with version control systems like Git.
• Understanding of SQL Server and database design.

Soft Skills:

• Strong problem-solving abilities and analytical skills.
• Excellent communication and teamwork capabilities.
• Ability to work independently and manage multiple tasks effectively.

Preferred Qualifications:

• Experience with Azure Cloud Services.
• Familiarity with CI/CD pipelines using tools like Azure DevOps.

What We Offer:

• Competitive Salary: Based on experience and industry standards.
• Professional Growth: Opportunities for training, conferences, and career advancement.
• Flexible Work Arrangements: Options for remote work and flexible scheduling.

What we offer: 

• A multi-disciplinary role with tremendous opportunity to learn and grow in an early-stage startup.
• An open work culture - We are committed to diversity, inclusion, and equal opportunity. 
• Flexible working hours and leave policy.

Description:

As the Operations Manager, you will analyse the current state operations, propose workflows and tools that drive improvements to the app or for addressing country-specific needs. Identify and execute on opportunities, to streamline workflows and increase collaboration and productivity across the team. You will proactively track risks/issues with development, ensure business requirements are met, and advocate for future enhancements. Support the leadership team in implementing new ideas effectively within the Uable culture and manage change to maximise adoption of new tools or processes. Define operational metrics and develop reporting tools as needed, for leadership to understand business performance.

Your role/responsibilities:

• Understand the operational framework and work on efficient delivery mechanisms for customer support, Event management & programme management
• Build effective processes to handle escalations ensuring a high level of customer satisfaction.
• Work closely with learning design, product, growth, analytics teams to manage/execute the right processes.
• Ability to partner with global cross-functional business partners, engineering teams, and senior management, to identify and define short-term and long-term solutions to operational challenges.
• Leadership experience in process improvement and programme management experience in startups is a plus
• Coordinating cross function for implementing and execution of events, managing communication, managing event feedback surveys, handling post-event reports.
• Manage our events calendar, assisting with event marketing, monitoring timeframes, and delivering on event brief objectives. 

Skills/Qualifications (good to have):

• Have a proactive outlook to problem-solving and willingness to adapt in a highly demanding, collaborative, and fast-paced environment with rapidly changing direction and new challenges
• Proficient in Office Suite and Lead Management Software & project management skills
• Work with the Product Owners and coordinate with project managers and other departments to get projects released on time.
• Ability to manage, monitors and measures project portfolio status, recommending corrective action as necessary, and communicate portfolio status to their management.
• Ability to participate in interviewing, hiring, and training team members; plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems
• Relentless focus on operational excellence by setting the right processes and improving efficiency at every step and balance attention to detail with swift execution.
• Strong quantitative analytical skills and experience developing dashboards and reporting tools using spreadsheet applications, Tableau, etc. a plus.
• Knowledge of the iOS, macOS, and App Store ecosystem a plus.

Personality: 

• You are a driven and curious person with the aptitude and agility to learn. 
• You are an extrovert and a leader who has built great teams and a team player with great interpersonal skills.
• You are detail and process-oriented person by nature. A natural problem solver and a go-getter.
• You don’t settle with what-is, you constantly strive for excellence.
• You are an explorer with the ability to investigate and get the data; define and work on multiple tasks and complete work within deadlines.
• You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights.