DevOps Engineer

POSITION SUMMARY:

We are looking for a passionate, high energy individual to help build and manage the infrastructure network that powers the Product Development Labs for F5 Inc. The F5 Infra Engineer plays a critical role to our Product Development team by providing valuable services and tools for the F5 Hyderabad Product Development Lab. The Infra team supports both production systems and customized/flexible testing environments used by Test and Product Development teams. As an Infra Engineer, you ’ll have the opportunity to work with cutting-edge technology and work with talented individuals. The ideal candidate will have experience in Private and Public Cloud – AWS-AZURE-GCP, OpenStack, storage, Backup, VMware, KVM, XEN, HYPER-V Hypervisor Server Administration, Networking and Automation in Data Center Operations environment at a global enterprise scale with Kubernetes, OpenShift Container Flatforms.

EXPERIENCE

7- 9+ Years – Software Engineer III

PRIMARY RESPONSIBILITIES:

• Drive the design, Project Build, Infrastructure setup, monitoring, measurements, and improvements around the quality of services Provided, Network and Virtual Instances service from OpenStack, VMware VIO, Public and private cloud and DevOps environments.

• Work closely with the customers and understand the requirements and get it done on timelines.

• Work closely with F5 architects and vendors to understand emerging technologies and F5 Product Roadmap and how they would benefit the Infra team and its users.

• Work closely with the Team and complete the deliverables on-time

• Consult with testers, application, and service owners to design scalable, supportable network infrastructure to meet usage requirements.

• Assume ownership for large/complex systems projects; mentor Lab Network Engineers in the best practices for ongoing maintenance and scaling of large/complex systems.

• Drive automation efforts for the configuration and maintainability of the public/private Cloud.  

• Lead product selection for replacement or new technologies

• Address user tickets in a timely manner for the covered services

• Responsible for deploying, managing, and supporting production and pre-production environments for our core systems and services.

• Migration and consolidations of infrastructure

• Design and implement major service and infrastructure components.

• Research, investigate and define new areas of technology to enhance existing service or new service directions.

• Evaluate performance of services and infrastructure; tune, re-evaluate the design and implementation of current source code and system configuration.

• Create and maintain scripts and tools to automate the configuration, usability and troubleshooting of the supported applications and services.

• Ability to take ownership on activities and new initiatives.

• Infra Global Support from India towards product Development teams.

• On-call support on a rotational basis for a global turn-around time-zones

• Vendor Management for all latest hardware and software evaluations keep the system up-to-date.

KNOWLEDGE, SKILLS AND ABILITIES:

• Have an in-depth multi-disciplined knowledge of Storage, Compute, Network, DevOps technologies and latest cutting-edge technologies.

• Multi-cloud - AWS, Azure, GCP, OpenStack, DevOps Operations

• IaaS- Infrastructure as a service, Metal as service, Platform service

• Storage – Dell EMC, NetApp, Hitachi, Qumulo and Other storage technologies

• Hypervisors – (VMware, Hyper-V, KVM, Xen and AHV)

• DevOps – Kubernetes, OpenShift, docker, other container and orchestration flatforms

• Automation – Scripting experience python/shell/golan , Full Stack development and Application Deployment

• Tools - Jenkins, splunk, kibana, Terraform, Bitbucket, Git, CI/CD configuration.

• Datacenter Operations – Racking, stacking, cable matrix, Solution Design and Solutions Architect 

• Networking Skills –   Cisco/Arista Switches, Routers, Experience on Cable matrix design and pathing (Fiber/copper)

• Experience in SAN/NAS storage – (EMC/Qumulo/NetApp & others)

• Experience with Red Hat Ceph storage.

• A working knowledge of Linux, Windows, and Hypervisor Operating Systems and virtual machine technologies

• SME - subject matter expert for all cutting-edge technologies

• Data center architect professional & Storage Expert level Certified professional experience .

• A solid understanding of high availability systems, redundant networking and multipathing solutions

• Proven problem resolution related to network infrastructure, judgment, negotiating and decision-making skills along with excellent written and oral communication skills.

• A Working experience in Object – Block – File storage Technologies

• Experience in Backup Technologies and backup administration.

• Dell/HP/Cisco UCS server’s administration is an additional advantage.

• Ability to quickly learn and adopt new technologies.

• A very very story experience and exposure towards open-source flatforms.

• A working experience on monitoring tools Zabbix, nagios , Datadog etc ..

• A working experience on and BareMetal services and OS administration.

• A working experience on the cloud like AWS- ipsec, Azure - express route, GCP – Vpn tunnel etc.

• A working experience in working using software define network like (VMware NSX, SDN, Openvswitch etc ..)

• A working experience with systems engineering and Linux /Unix administration

• A working experience with Database administration experience with PostgreSQL, MySQL, NoSQL

• A working experience with automation/configuration management using either Puppet, Chef or an equivalent

• A working experience with DevOps Operations Kubernetes, container, Docker, and git repositories

• Experience in Build system process and Code-inspect and delivery methodologies.

• Knowledge on creating Operational Dashboards and execution lane.

• Experience and knowledge on DNS, DHCP, LDAP, AD, Domain-controller services and PXE Services

• SRE experience in responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.

• Vendor support – OEM upgrades, coordinating technical support and troubleshooting experience.

• Experience in handling On-call Support and hierarchy process.

• Knowledge on scale-out and scale-in architecture.

• Working experience in ITSM / process Management tools like ServiceNow, Jira, Jira Align.

• Knowledge on Agile and Scrum principles

• Working experience with ServiceNow

• Knowledge sharing, transition experience and self-learning Behavioral.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

As a SaaS DevOps Engineer, you will be responsible for providing automated tooling and process enhancements for SaaS deployment, application and infrastructure upgrades and production monitoring.

• Development of automation scripts and pipelines for deployment and monitoring of new production environments.

• Development of automation scripts for upgrades, hotfixes deployments and maintenance.

• Work closely with Scrum teams and product groups to support the quality and growth of the SaaS services.

• Collaborate closely with SaaS Operations team to handle day-to-day production activities - handling alerts and incidents.

• Assist SaaS Operations team to handle customers focus projects: migrations, features enablement.

• Write Knowledge articles to document known issues and best practices.

• Conduct regression tests to validate solutions or workarounds.

• Work in a globally distributed team.

What achievements should you have so far?

• Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.

• Experience with containerization, deployment, and operations.

• Strong knowledge of CI/CD processes (Git, Jenkins, Pipelines).

• Good experience with Linux systems and Shell scripting.

• Basic cloud experience, preferably oriented on MS Azure.

• Basic knowledge of containerized solutions (Helm, Kubernetes, Docker).

• Good Networking skills and experience.

• Having Terraform or CloudFormation knowledge will be considered a plus.

• Ability to analyze a task from a system perspective.

• Excellent problem-solving and troubleshooting skills.

• Excellent written and verbal communication skills; mastery in English and local language.

• Must be organized, thorough, autonomous, committed, flexible, customer-focused and productive.

• Strong communication skills (written and verbal)
• Responsive, reliable and results oriented with the ability to execute on aggressive plans
• A background in software development, with experience of working in an agile product software development environment
• An understanding of modern deployment tools (Git, Bitbucket, Jenkins, etc.), workflow tools (Jira, Confluence) and practices (Agile (SCRUM), DevOps, etc.)
• Expert level experience with AWS tools, technologies and APIs associated with it - IAM, Cloud-Formation, Cloud Watch, AMIs, SNS, EC2, EBS, EFS, S3, RDS, VPC, ELB, IAM, Route 53, Security Groups, Lambda, VPC etc.
• Hands on experience with Kubernetes (EKS preferred)
• Strong DevOps skills across CI/CD and configuration management using Jenkins, Ansible, Terraform, Docker.
• Experience provisioning and spinning up AWS Clusters using Terraform, Helm, Helm Charts
• Ability to work across multiple projects simultaneously
• Ability to manage and work with teams and customers across the globe

Hammoq is an exponentially growing Startup in US and UK. 

Design and implement secure automation solutions for development, testing, and production environments

• Build and deploy automation, monitoring, and analysis solutions

• Manage our continuous integration and delivery pipeline to maximize efficiency

• Implement industry best practices for system hardening and configuration management

• Secure, scale, and manage Linux virtual environments

• Develop and maintain solutions for operational administration, system/data backup, disaster recovery, and security/performance monitoring

• Continuously evaluate existing systems with industry standards, and make recommendations for improvement

Desired Skills & Experiences

• Bachelor’s or Master's degree in Computer Science, Engineering, or related field

• Understanding of system administration in Linux environments

• Strong knowledge of configuration management tools

• Familiarity with continuous integration tools such as Jenkins, Travis CI, Circle CI

• Proficiency in scripting languages including Bash, Python, and JavaScript

• Strong communication and documentation skills

• An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail

• Excellent judgment, analytical thinking, and problem-solving skills

• Full understanding of software development lifecycle best practices

• Self-motivated individual that possesses excellent time management and organizational skills
  
  In PM's Words 
  Bash scripting, Containerd(or docker), Linux Operating system basics, kubernetes, git, Jenkins ( or any pipeline management), GCP ( or idea on any cloud technology)
  
  Linux is major..most of the people are coming from Windows.. we need Linux.. and if windows is also there it will be added advantage
  
  There is utmost certainilty that you will be working with an amazing team...

• Develop and Maintain IAC using Terraform and Ansible
• Draft design documents that translate requirements into code.
• Deal with challenges associated with scale.
• Assume responsibilities from technical design through technical client support.
• Manage expectations with internal stakeholders and context-switch in a fast paced environment.
• Thrive in an environment that uses Elasticsearch extensively.
• Keep abreast of technology and contribute to the engineering strategy.
• Champion best development practices and provide mentorship

• Terraform o Ansible
• *nix and shell scripting
• Elasticsearch
• Circle CI
• CloudFormation
• Python
• Packer
• Docker
• Prometheus and Grafana
• Challenges of scale
• Production support
• Sharp analytical and problem-solving skills.
• Strong sense of ownership.
• Demonstrable desire to learn and grow.
• Excellent written and oral communication skills.
• Mature collaboration and mentoring abilities.

• Administration and Support for Azure DevOps Server/Services
• Migration from Azure DevOps Server to Azure DevOps Services (SaaS)
• Process Template Customization and Deployment model
• Migration, Upgrade, Monitor, and Maintenance of ADS Instance
• Automation using REST API to build Extensions and Custom Reporting
• Expert in all Modules of Azure DevOps Server/Service (Work Item, SCM/VC, Build, Release, Test, Reporting Management)"

• CICD Orchestration tools and other SCM/VC tools

• Microsoft MCSD Application Lifecycle Management certified
• A bachelor or master degree with a minimum of 6 years relevant work experience in Azure DevOps Server/Services (SaaS)
• Good communication skills
• Strong knowledge of application lifecycle workflows and processes involved in the design, development, deployment, test, and maintenance of software systems in the Windows environment
• Visual Studio and the .NET Framework experience is required "

• Administration and Support for Azure DevOps Server/Services
• Migration from Azure DevOps Server to Azure DevOps Services (SaaS)
• Process Template Customization and Deployment model
• Work with the user community to adopt new features, enable new use cases, and help resolve any issues
• Create customizations and tools to help support the team’s needs (PM, Dev, Test, & Ops)
• Take the lead in the validation of the application.
• Monitor the health of the solution and take proactive steps to ensure reliable availability and performance
• Manage patches and updates for tooling solutions and related hosting environments including the operating system
• Automate the process for Maintenance"

1. GCP Cloud experience mandatory
2. CICD - Azure DevOps
3. IaC tools – Terraform
4. Experience with IAM / Access Management within cloud
5. Networking / Firewalls
6. Kubernetes / Helm / Istio

Requirements:-

• Must have good understanding of  Python and Shell scripting with industry standard coding conventions
• Must possess good coding debugging skills
• Experience in Design & Development of test framework
• Experience in Automation testing
• Good to have experience in Jenkins framework tool
• Good to have exposure to Continuous Integration process
• Experience in Linux and Windows OS
• Desirable to have Build  & Release  Process knowledge
• Experience in  Automating Manual test cases
• Experienced in automating OS / FW related tasks
• Understanding of BIOS / FW QA  is a strong plus
• OpenCV experience is a plus
• Good to have platform exposure
• Must have good Communication skills
• Good Leadership capabilities & collaboration capabilities, as individual will have to work with multiple teams and single handedly maintain the automation framework and enable the Manual validation team