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Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Technical Skills:*

* 5+ years of Oracle Fusion/HCM Cloud experience with expertise in Global HR, Absence Management, Benefits, Time and Labor and Payroll.

* Strong SQL/database skills and experience with HCM Cloud tools like HDL or HSDL.

* Extensive integration experience with strong Oracle knowledge on the HCM Extracts development across modules like Time and Labor and Payroll

* Ability to develop/maintain HCM Extract interfaces and create custom reports using BI Publisher.

* Experience with Fusion Security architecture and OTBI analyses.

* Strong experience Oracle HCM Cloud Tech skills across Data Loader, Integrations (Inbound & Outbound), Extensions, Reports (BIP, OTBI), Extracts and Fast Formulas.

* Provide end-user support, troubleshooting issues, and resolving technical problems related to Oracle HCM Cloud.

* Ability to support Oracle HCM Cloud product releases, new features, and industry best practices to recommend enhancements and optimize system performance.

* Excellent analytical, troubleshooting, and communication skills, with advanced Excel proficiency.

About the Role

We are looking for a detail-oriented and analytical Business Analyst with 2 to 4 years

of experience to join our team in Bangalore. The ideal candidate should be capable

of understanding business requirements, translating them into functional

specifications, and working closely with stakeholders, development teams, and QA

teams to ensure successful project delivery.

Key Responsibilities

 Gather, analyze, and document business requirements from stakeholders and

clients.

 Convert business needs into functional requirements, user stories, and

process flows.

 Work closely with product owners, developers, QA teams, and business

stakeholders to ensure clarity of requirements.

 Conduct gap analysis, feasibility studies, and impact analysis for new

requirements or changes.

 Prepare and maintain BRD, FRD, SRS, use cases, workflow diagrams,

wireframes, and user stories.

 Facilitate meetings, workshops, and requirement gathering sessions with

internal and external stakeholders.

 Support the software development lifecycle (SDLC) by ensuring proper

documentation and communication.

 Coordinate with QA teams during testing and UAT to validate business

requirements.

 Monitor project progress and help resolve requirement-related issues.

 Identify opportunities for process improvement and business optimization.

 Required Skills

 Strong understanding of Business Analysis methodologies and SDLC.

 Experience in preparing:

 BRD

 FRD

 SRS

 User Stories

Use Cases

 Flow Diagrams / Process Maps

 Good knowledge of Agile / Scrum methodologies.

 Excellent communication, documentation, and stakeholder management

skills.

 Ability to work with cross-functional teams and manage multiple priorities.

 Strong analytical and problem-solving abilities.

 Proficiency in tools such as:

 JIRA

 Confluence

 MS Excel

 Visio / Draw.io / Lucidchart

 PowerPoint / Word

Preferred Qualifications

 Bachelor’s degree in Business Administration, Computer Science, Information

Technology, or a related field.

 Experience working in IT services / software development / product

environments.

 Exposure to wireframing tools and basic SQL is an added advantage.

 Certification in Business Analysis / Agile / Scrum is a plus.

We are looking for an enthusiastic and skilled SDE 2 React Web Developer to join its dynamic engineering team. As an SDE 1, the developer will be responsible for building and maintaining user-facing features for the web platform using React. The developer will work closely with cross-functional teams to deliver high-quality, scalable, and efficient applications that offer an exceptional experience to Revv's users.

Responsibilities

• Develop responsive, user-friendly, and high-performance web applications using React.js and related technologies.
• Collaborate with product managers, designers, and other engineers to deliver new features and improve existing ones.
• Write clean, maintainable, and testable code, ensuring a high level of code quality.
• Optimize applications for maximum speed and scalability.
• Troubleshoot and debug application issues, ensuring a smooth user experience.
• Stay up-to-date with the latest industry trends and best practices in web development.
• Participate in code reviews and contribute to continuous improvement within the team.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proficiency in React.js, JavaScript (ES6+), HTML5, and CSS3.
• Experience with state management libraries like Redux or Context API.
• Familiarity with version control systems, primarily Git.
• Knowledge of RESTful APIs and integrating them into front-end applications.
• Strong understanding of web performance optimization techniques.
• Basic experience with testing frameworks like Jest, Mocha, or Enzyme.
• Strong problem-solving skills and ability to work independently and as part of a team.

Job Description
We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Responsibilities
	Translate designs and wireframes into high quality code
	Design, build, and maintain high performance, reusable, and reliable Java code
	Ensure the best possible performance, quality, and responsiveness of the application
	Identify and correct bottlenecks and fix bugs
	Help maintain code quality, organization, and automatization
Skills
	Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
	Familiarity with RESTful APIs to connect Android applications to back-end services
	Strong knowledge of Android UI design principles, patterns, and best practices
	Experience with offline storage, threading, and performance tuning
	Ability to design applications around natural user interfaces, such as “touch”
	Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
	Knowledge of the open-source Android ecosystem and the libraries available for common tasks
	Ability to understand business requirements and translate them into technical requirements
	Familiarity with cloud message APIs and push notifications
	A knack for benchmarking and optimization
	Understanding of Google’s Android design principles and interface guidelines
	Proficient understanding of code versioning tools, such as Git
	Familiarity with continuous integration

Position Type: Full Time

Location: Hitech City, Hyderabad

Required Skills :

- Should have 3-8 years in .Net programming using .Net MVC or .Net Core.

- Must have hands-on experience with C# programming including .NET Framework, ASP.NET, and ADO.NET.

- Strong OOPS concepts and Unit Testing experience is a must.

- Experience on React.js is added advantage.

Responsibilities:

• Designing and implementing Java-based applications.
• Analyzing user requirements to inform application design.
• Defining application objectives and functionality.
• Aligning application design with business goals.
• Developing and testing software.
• Debugging and resolving technical problems that arise.
• Producing detailed design documentation.
• Recommending changes to existing Java infrastructure.
• Developing multimedia applications.
• Developing documentation to assist users.
• Ensuring continuous professional self-development.

Requirements:

• Good knowledge in Java integration, Spring and oauth/Rest Integration