System Administrator

Role: Technical Support Engineer

Experience: 2 + years

Location: Visakhapatnam

Roles & Responsibilities:

• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service

• Triage Simple to Intermediate complexity hardware faults and software defects

• Work on Service Requests related to End-user configuration requests

• Proactively assign email tickets and make outbound calls to end customers on their Service Requests

• Work with end users on issues related to Windows Application & Software

• Troubleshooting hardware and computer peripherals such as printers and fax machines

• Perform password resets and provides required access to end users

• Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed

• Provide Complete management of Service Request from Case creation to Resolution

• Suggest improvements to process and workflow in the support center

• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems.

Technical Skillset Requirements

• Knowledge of OSI reference model and Protocols

• Understanding of a Domain/corporate IT environment including PC & Laptop setup

• Provide technical support on Windows OS and MACOS platform

• Troubleshoot system specific issues related to PC & Laptop

• Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider

• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)

• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals

• Knowledge of DHCP and troubleshoot issues related to Network

• Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)

• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker.

Role Qualifications and Requirements:

• The following are minimum qualifications and requirements required for this role.

• Able to work independently with limited supervision and be successful in a team environment.

• 2-3 years of relevant work experience.

• Understanding of Operating systems and Desktop hardware.

• Ability and desire to quickly learn new technologies and concepts.

• Strong Oral and Written communication skills.

• Strong Interpersonal & Analytical skills.

• Adherence to QA Program.

• Ability to work well in a team environment.

• Work a flexible work schedule including nights and weekend shifts (24/7)

• Primarily responsible for administrating Snowflake environments on AWS
• Identify, tune, and fix the performance issues on priority.
• Diagnose and troubleshoot Snowflake related errors and work with team to raise support tickets, follow ups and help to resolve them.
• Implement security, roles, users and privileges using the best practices.
• Provide database/objects recovery as need on basis.
• Design, identify and implement high performing and highly available data warehouse solutions.
• Create database, schema, tables, views, data sharing
• Create Snowflake utilization and capacity/cost plans, identifies, and provide solution for abnormalities.
• Proactively identify, design, and implement process improvements like automating manual processes
• Stay up-to-date with the latest features and best practices in Snowflake administration
• Follow existing database runbooks, create and maintain new runbooks for new and improved processes
• Provide 24X7 On-call support by participating in rotation schedule.
• Qualifications & Experiences
• Bachelor's degree in computer science, information systems, or information technology.
• 10+ years of experience as a database administrator.
• Minimum 5+ years of hands-on administration experience, from setting up the Snowflake environments to successfully administering it (AWS preferred)
• Experience automating, scripting, and streamlining processes for efficiency and accuracy utilizing Unix shell scripting, Python etc.
• Some experience with AWS with knowledge of S3, EC2, VPC, IAM, Security, Networking etc.
• Ability and experience with the development of processes and procedures to standardize Database configuration
• Extensive experience with implementation and maintenance of Disaster Recovery and High availability.
• Ability to work on unusually complex technical problems and provide solutions that are highly innovative and ingenious.
• Ability to provide technical documentation and project plans for technical staff members.
• Excellent communication, presentation, and customer relationship skills.
• Excellent organizational and time management skills to handle multiple tasks simultaneously
• Ability to provide 24/7 support.

About us: AuditorsDesk is designed to make Audit firm’s audit work paperless. Without the need to download any software you can take your audit firm online. Your firm can easily maintain documents online. Deliver high-quality audits under ICAI guidelines. Your teams and clients can collaborate and be more efficient in managing audit work papers. More than just a tool for auditors, it tracks engagement progress from planning to conclusion. It enables the entire team to operate at its best efficiency.

Job Overview: We are seeking a highly skilled Sr. Manager who can lead our Developer Team with a minimum of 12-15 years of professional experience. The ideal candidate should also demonstrate expertise in working as L2 level SDM. This is an exciting opportunity to join our dynamic IT team.

Note: Kindly share your updated resume with below required details:

Total Experience:

Ready to relocate (Yes/No):

Current annual CTC:

Expected annual CTC:

Current Location:

Notice Period:

Reason for leaving:

Responsibilities:

§ Leads a team in developing high-quality software for major technology firms.

§ Ensures team success, growth, and productivity, providing training and mentorship.

§ Participates in meetings, contributing to development strategies and product roadmap.

§ Reacts quickly to emerging technologies, producing significant feature enhancements.

§ Sets clear expectations for direct reports, meets regularly for one-on-one discussions.

§ Develops plans for team members' long-term growth with some assistance from division lead.

§ Serves as a role model for good coding practices and functions effectively as a Level 2 Software Development Engineer (L2 SDE).

§ Sets high expectations for the team, effectively communicates expectations, and provides feedback.

§ Identifies tasks and responsibilities for direct reports to foster their growth.

§ Drives large projects to completion and is viewed as a technical leader in a large domain.

§ Coordinates with others to deliver products requiring multiple components.

Requirements:

§ Provide constructive feedback to team members and demonstrate conflict resolution skills within and across teams.

§ Communicate effectively with users, technical teams, and management to gather requirements, identify tasks, estimate timelines, and meet production deadlines.

§ Apply professional software engineering best practices throughout the software development life cycle.

§ Offer technical guidance on architecture, code review, and best practices.

§ Possess 12-15 years of software development experience and minimum 10-12 years of team leadership experience.

§ Exhibit knowledge in computer science fundamentals, including object-oriented design, data structures, and algorithms.

§ Fluent in Java or a similar object-oriented language.

§ Implement and consume large-scale web services with strong problem-solving skills.

§ Desired experience and skills include excellent written and verbal communication, contribution to software design documentation, and ability to present complex technical designs concisely.

§ Work with relational and NoSQL databases and build highly scalable distributed software systems.

§ Backend skills: Spring boot, NodeJS, Python, Cloud computing environment, Vue.JS, Python, PHP-Go, Django, Docker, GO etc.

§ Required frontend skills: Flutter, Angular, JS, ReactJS.

§ Cloud platform skills: AWS (CloudFront, Elastic Beanstalk, ACM, S3, EC2, Lambda), GCP (VM Instance, Cloud Run, App Engine), Firebase (Cloud Messaging, Hosting, Dynamic Links).

§ DNS management on various providers like GoDaddy, BigRock, and Google Domain.

§ Deployment of web services on different cloud platforms, including expertise in WordPress deployment and management.

§ Proficient in Apache Solr, Apache Tomcat, Apache Httpd, NginX.

§ Experience taking a project from scoping requirements through actual launch.

Job Type: On site

Job Location: Will be disclosed.

Employment Type: Permanent

Compensation: Best fit as per industry standard

How to Apply: Interested candidates who meet the above requirements and are ready to contribute to a dynamic team are encouraged to submit their resume at rahulATauditorsdeskDOTin  

Please indicate "Application for SDM" in the subject line.

*Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.

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Job Code: DSSR0001

Experience: 4+ years 

Shift: UK (2 pm to 11 pm)

Work Location: Chennai / 100% work from the office.

Job Description: 

ServiceNow is a cloud-based platform that provides IT services management (ITSM), IT operations management (ITOM), and other business process automation solutions. The role involves designing, developing, and maintaining applications on the ServiceNow platform. They have expertise in customizing and configuring the ServiceNow platform to meet the specific needs of the business. 

Responsibilities:

• Integration and Automation: Integrate ServiceNow with external systems, applications, and tools using REST/SOAP APIs, MID Server, and scripting languages like JavaScript. Automate processes and workflows to streamline IT service delivery and enhance operational efficiency.
• Testing and Documentation: Develop test plans, perform unit testing, and assist with user acceptance testing (UAT) to ensure quality and functionality of ServiceNow solutions. Create and maintain technical documentation, including design specifications, configuration guides, and process documentation.
• System Configuration: Configure ServiceNow modules, tables, fields, forms, views, notifications, and other system components to meet business needs. Define and maintain data models, access controls, and user roles within the ServiceNow platform.
• Develop and maintain ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages.
• Data Governance, Data Reporting, Service Now Dashboards development, ITIL Process Architecture, Regulatory Systems and documentation Exp.
• Create and manage ServiceNow service Catalog items, workflows, and catalog tasks. 
• Integrate ServiceNow with other systems and applications using APIs and web services. 
• Platform testing, debugging, and troubleshooting of ServiceNow applications and workflows.
• Provide technical expertise and guidance to the ServiceNow development team. 
• Stay updated with the latest ServiceNow features, releases, and best practices.

Requirements:

• Bachelor’s or Master’s degree in computer science or a related field.
• A background in software development, engineering, IT business administration, Agile/SAFE, databases, or similar.
• Strong experience in Service Now CMDB Development.
• CMDB - API based data integrations, CSDM 4.0, Service Now Discovery and ITOM experience, Cloud - AWS, Azure Discovery, Service Mapping Exp, IRE Exp.
• Proven development and delivery of Security & Risk/GRC development in client environments.
• ServiceNow CIS certification in Risk & Compliance, GRC.
• Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundations Certification
• Quick learner, self-motivated and can work independently.
• Strong verbal, written communication skills and a collaborative problem-solving style.

About the job:

We are looking for a highly skilled computer programmer as a Tech-Cofounder who is comfortable with both front and back-end programming. You will be responsible for developing & designing a project/product from conception to final product, requiring good organizational skills and attention to detail.

Responsibilities:

• Bridge functional abilities and other company's resources to improve efficiency.
• Additionally, ensure collaboration between workers is easier and optimizes the company's inside IT processes/infrastructure.
• Developing the product vision.
• Designing user interactions on web pages. Selecting a technology stack, designing the application architecture, setting up a scalable cloud-based infrastructure (as well as choosing the cloud service provider), and testing the application.
• Creating servers and databases for functionality. Make sure that the company's data is protected.
• Ensuring cross-platform optimization for mobile phones.
• Responsible for developing a minimum viable product (MVP) in the shortest time possible.
• Ensuring responsiveness of app
• Conception to finished product.
• Designing and developing APIs.
• Working alongside graphic designers for web design features.
• Strong visualization to thoughtfully process business needs and mitigate those under core functionalities of the application.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Requirements:

• Strong organizational and project management skills with Product Management experience is desirable.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Proficiency with server-side languages such as Python, Nodejs.
• Familiarity with database technology such as MySQL and MongoDB.
• Good problem-solving & leadership skills.
• Attention to detail.
• A flawless executor with an entrepreneurial spirit.

Desired Skills and Experience:

• Building cross-platform hybrid applications
• Experience and knowledge in developing Ecommerce applications and video streaming.
• Experience in MERN stack is a plus
• Experience in deploying production ready codes
• Experience in CI/CD pipelines
• Previous working experience is not mandatory as long as you know how to build & move the ship.

About this role

We are seeking a seasoned DBA to join our team. You will have extensive experience in a mission-critical environment as a database administrator over a successful career.  You will primarily work on the Supporting our Databases, AWS RDS (MySQL), and  MongoDB/ Cassandra.

What You’ll Do

• Provide leadership in database scaling & monitoring. Maintain runbooks for our 24x7 SRE team. 
• Assist in troubleshooting and resolution of database issues. Perform database upgrades and patches.
• Define and develop data pipelines between platforms in a mission-critical environment using DMS, Fivetran, Kafka, etc.
• Work with our developers to optimize and tune their SQL queries.
• Assist in application development, debugging, and optimization with respect to data concerns.
• Provide input in the design and implementation of backup, recovery, and DR strategy
• Review application and database design for compliance.

What You’ll Need

• Ability to script in a high-level language like Python, Ruby, etc for Automation. 
• 8+ years of experience in AWS database services like RDS (Mysql), MongoDB/ Cassandra.
• 4+ years of experience in database design and DevOps on AWS.
• Must demonstrate a clear understanding of logical and physical database design and standards. 
• Experience in columnar data warehouse solutions like Redshift or Snowflake. 
• Must have extensive hands-on experience with MySQL in a large scale 24x7 production environment with millions of records.
• Bachelor of Science in Computer Science, Mathematics, or Engineering; or equivalent work experience

Bonus Points If You Have

• Experience with NoSQL solutions such as Cassandra/MongoDB etc.
• Experience with software development life cycle (SDLC) in an agile environment
• Hands-on production experience with Big Data applications such as Spark.
• Knowledge of development best practices (source control with Git, continuous integration, automated testing).

• Looking only for immediate to 15 days candidate.
• Looking for an experienced Integration specialist with a good expertise in ETL Informatica and a strong Application integration background
• Minimum of 3+ years relevant experience in Informatica MDM required. Powercenter is a core skill set.
• Having experience in a broader Informatica toolset is strongly preferred
• Should prove a very strong implementation experience in Application integration, should demonstrate expertise/presentation with multiple use cases
• Passionate coders with a strong Application development background, years of experience could range from 5+ to 15+
• Should have application development experience outside of ETL, (just learning ETL as a tool is not enough), experience in writing application outside of ETL will bring in more value
• Strong database skills with a strong understanding of data, data quality, data governance, understanding and developing standalone and integrated database layers (sql, packages, functions, performance tuning ), i.e. Expert with a strong integration background who has more application integration background than just an ETL Informatica tool
• Experience in integration with XML/JSON based and heavily involve JMS MQ (read/write)
• Experience in SOAP and REST based API's exchanging both XML and JSON files used for request and response
• Experience with Salesforce.com Integration using Informatica power exchange module is a plus but not needed
• Experience with Informatica MDM as a technology stack that is used for integration of senior market members with Salesforce.com is a plus but not needed,
• Very strong scripting background (C/bourne shell/Perl/Java)
• Should be able to understand JAVA, we do have development around JAVA, i.e ability to work around a solution in programming language like Java when implementation is not possible through ETL
• Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.