System Admin+ AWS

Strong Interaction Design / Product Design profile

Mandatory (Experience 1) – Must have 3+ YOE in Interaction Design / Product UX, specifically for B2C Mobile apps or digital products

Mandatory (Experience 2) – Must have strong experience designing micro-interactions, animations, and user flows (e.g., contextual UI responses like notifications, transitions, feedback states)

Mandatory (Experience 3) – Hands-on experience with designing intuitive, responsive, and engaging user interfaces, with focus on usability + delight (not just static UI screens

Mandatory (Experience 4) – Must have experience working closely with product managers and engineering teams to translate interaction concepts into shipped features

Mandatory (Experience 5) – Strong understanding of user behavior, heuristics, and interaction patterns across mobile platforms (Android/iOS)

Mandatory (Tools) – Proficiency in tools like Figma, Adobe XD, Principle, After Effects, Framer, or similar for interaction prototyping

Mandatory (Portfolio) – Strong portfolio showcasing: Micro-interactions, Motion/animation work, User flows and interaction thinking, Real product implementations (not just UI screens)

Mandatory (Education) – Design Education / HCI / Technology or related field

Job Summary

We are seeking a skilled ServiceNow ITSM Specialist with proven experience in implementing and managing IT Service Management (ITSM) modules. The ideal candidate will bring at least 3 years of relevant hands-on ITSM experience on the ServiceNow platform. This role involves configuring, enhancing, and supporting ITSM processes to drive efficient service delivery and alignment with ITIL best practices.

Key Responsibilities

• Implement and configure ServiceNow IT Service Management (ITSM) modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.

• Maintain and enhance existing ITSM processes to align with ITIL best practices.

• Collaborate with stakeholders to define and document requirements, translating them into workflows and automated processes.

• Manage and optimize workflows, SLAs, and business rules to improve service delivery and operational efficiency.

• Develop and maintain reports, dashboards, and KPIs to track ITSM performance and service quality.

• Troubleshoot and resolve technical issues related to ITSM modules and integrations.

• Partner with ServiceNow developers, architects, and external vendors to implement platform enhancements.

• Ensure ITSM processes comply with internal policies, IT governance, and audit requirements.

• Support training, documentation, and adoption of ITSM best practices across business units.

Required Skills & Qualifications

• 3+ years of relevant, hands-on experience working with ServiceNow ITSM modules.

• CIS–ITSM certification is preferred.

• Strong understanding of ITIL framework and ITSM lifecycle.

• Experience with Service Catalog, SLA management, and CMDB integration with ITSM.

• Ability to analyze service performance and present insights to stakeholders.

• Excellent communication, documentation, and stakeholder management skills.

Nice-to-Have Skills

• ITIL v4 Foundation certification.

• Experience with ServiceNow scripting (JavaScript, Glide).

• Familiarity with Virtual Agent, Flow Designer, and third-party ITSM integrations.

• Exposure to agile methodologies and additional ServiceNow modules (HRSD, CSM).

The Team Leader position is a full-time, on-site role based in Bangalore, with the responsibility of managing and mentoring a team of Stem Cell Counsellors. The Team Leader will lead efforts in promoting Cryoviva's stem cell banking services, overseeing the sales process, ensuring team members meet or exceed targets, and fostering a professional and supportive environment.

Responsibilities:

• Efficiently manage a team of Stem Cell Counsellors in the assigned region
• Maximize team productivity through effective communication and leadership.
• Develop and execute sales strategies to drive team performance.
• Ensure consistent achievement of stem cell banking enrolment targets.
• Accompany the team on client presentations, doctor visits, and field activities periodically to monitor and guide them.
• Collaborate with marketing, operations, and other departments to optimize sales strategies.
• Work towards improving overall service delivery.

Position: Logistics Specialist

Experience: 8 - 12 years in logistics and warehouse

Work location: Chennai

• You will be responsible for the inventory management, warehousing and logistics activities associated with the distribution.
• Coordinate end to end Warehouse Operations Inbound, Outbound ,Transportation and 3PL operations
  Drive efficient processes to enhance warehouse operations
• Controls inventory levels by conducting physical counts; reconciling with data storage system
• Experience with SAP order to cash process.(MM&SD Module) Excellent spreadsheet modeling skills required.

**About jhana**

jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the

law across research, drafting, and document management. At jhana.ai, we are

transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers

critical legal insights through advanced AI, producing outputs like redlines, memos, and

risk assessments to streamline workflows for legal teams. Recognized as the Best Legal

Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals

with technology that drives efficiency and excellence.

**Position Overview**

We are looking for an ambitious and strategic Senior Business Account Executive to lead 

and scale our sales efforts across Delhi, Mumbai and Chennai. A background in law is 

mandatory for this profile.This role is ideal for a sales "rodeo" or "hunter" who thrives on 

closing deals, establishing scalable sales processes, and creating an effective sales 

funnel from the ground up. The Senior Account Executive will be instrumental in setting 

up our sales processes, expanding the team, and ensuring our strategies align with 

jhana.ai’s growth goals. 

**The day-to-day**

● Process Development & Team Building: Establish and refine scalable sales processes to drive efficiency across the sales funnel, from lead generation to closure. Identify, recruit, and mentor a high-performing sales team as our operations expand.

● Pipeline & Funnel Management: Design and implement a structured sales funnel, optimizing each stage to improve conversion rates and ensure a predictable revenue pipeline.

● Sales Strategy & Execution: Execute a “hunter” approach to proactively source and close new business opportunities, setting an example as a top-performing salesperson within the team.

● Solution Selling: Tailor jhana.ai's value proposition to meet the unique needs of each client through consultative selling, presentations, and product demonstrations.

● Market & Industry Analysis: Keep a pulse on the legaltech landscape, client needs, and competitor activity to help shape product positioning, sales tactics, and go-to-market strategies.

● Collaboration with Cross-functional Teams: Coordinate with Marketing, Product, and Customer Success teams to ensure sales insights inform product development, marketing campaigns, and support strategies.

● Reporting & CRM Management: Maintain and report on key sales metrics, forecasts, and performance analytics in CRM systems, leveraging data to refine strategies and processes.

**Qualifications & Skills**



● Education: **** Bachelor’s degree in Law.**** A degree in business is preferred. 

● Experience: **** 5+ years of experience in legal ecosystem.**** 

● Good to have : **2-3 years of proven success in enterprise sales, preferably within 

legaltech, SaaS, or B2B technology sectors**, with a record of meeting or exceeding 

revenue targets. 

● Sales Hunter Mindset: Demonstrated ability to close deals and build processes that drive sustained growth; proactive and self-driven in sourcing and securing new clients.

● Process-Oriented Leader: Strong skills in setting up sales workflows, sales automation tools, and repeatable processes that support scale.

● Industry Knowledge: Familiarity with legal industry dynamics and AI-driven tech solutions for legal processes is an advantage.

● Analytical & Tech-savvy: Proficiency in CRM software (e.g., Salesforce, HubSpot) and an analytical approach to optimizing the sales funnel.

● Collaborative & Adaptable: Experience working within a startup or dynamic environment with the ability to adjust to rapid changes and new goals.

**Preferred Experience **

● Background in law or experience with legal clients. 

● Ability to quickly learn and apply sales strategies to meet or exceed client 

expectations. 

● Knowledge of CRM tools and interest in data-driven client management. 

**Additional Requirements **

 ** Travelling would be required**

● Travel: for client meetings and industry events. 

● Adaptability & Initiative: Positive attitude with a proactive approach to learning and 

client engagement.

**What We Offer**

● Competitive salary and commission structure

● A chance to be at the forefront of AI-driven legal technology

● Growth opportunities within a high-impact role, building and scaling the sales function

● A flexible work environment and the opportunity to shape the future of legaltech in India

• Experience in defining and architecting future-ready commercial and customer-facing Digital products and platforms and demonstrated digital architecture thought leadership (big picture thinking)
• Should have extensive experience in designing Salesforce applications, solution blueprinting, effort estimation, and creating work plans
• Should have strong experience in hands-on development using out-of-box features and custom development with Apex, Visualforce, JavaScript, and other force.com programming languages including high proficiency in lightning
• Should provide technical expertise in identifying, evaluating, and developing technology solutions including integrations with other enterprise software solutions
• Build and develop web services using REST, SOAP, and other Salesforce APIs to support various integration points with other systems
• Functionally strong in Salesforce Sales Cloud, Service Cloud, CPQ (Configure Price Quote)
• A technically strong and hands-on person willing to code and enthusiastic/ passionate about technical problems in Salesforce.
• Strong exposure to Salesforce Lightning (Lightning Experience, Aura and, LWC) and understands in-depth of Salesforce Lightning Design System.
• Strong exposure to Portals (Partner, Customer) with a varied use of using CMS and Data-Driven Development.
• Understand Lifecycle of Business and Lifecycle Transformation in Salesforce in Manufacturing, Healthcare, Service and, Supply Chain Verticals.
• Could perform System Evaluation in recommending points and consideration for Config vs Code.
• Has performed atleast three End to end Project Transformations in Salesforce using Sales, Service or Community.
• Proactive and willing to learn new technologies with a focus on Very Large Data Volumes and Security.
• Should have Admin, Platform Developer 2 with either salesforce Sales Cloud, Service Cloud or Community Cloud Consultant Certification.
• Voracious and Independent thinker willing to handle Customers/ Stakeholders. Willing to work independently as required.
• Should be aware of Scrum working process and handling large teams (More than 30 Members).
• Strong influencing and communication skills - Ability to present solutions to IT Leadership, business stakeholders, product and development teams in a compelling manner to help them understand why such a solution is required and have the ability to justify the rationale of the particular solution design. Ability to influence in complex situations where stakeholders do not always agree about methods, choices, and strategic direction.
• Experience with developing resource and budget estimates (BOM and staffing)
• Working with global remote teams

Desired Skills:

• Nice to Have Salesforce Architecture Certification in Application Architect or System Architect with exposure to CTA.
• Nice to have a person who understands Salesforce B2B E-commerce, Marketing Cloud, and varying Industry Cloud exposure.
• Strong familiarity with emerging digital frameworks and patterns, Information Security and Data access controls
• Experience of working with platform/package vendors and their solution teams as part of architecting the overall solution.
• Technical acumen and proficiency in Agile and DevOps methodologies, tools, and governance/standards
• Ability to deliver various artifacts as part of the enterprise application architecture, including implementation models, technology matrices, communications diagrams, application use-case diagrams, migration/distribution diagrams, etc.
• Understanding of software development practices like DevOps and CI/CD tool chains (i.e., Jenkins, Spinnaker, Azure DevOps, GitHub) is preferred
•  

The opportunity

The Engineering Manager (EM)is responsible for a managing a team of full stack engineers that is building highly innovative and cutting edge solutions. This role is accountable for leading a team, developing code, deploying and managing in production. Most importantly, the EM, while working with the Product owners drives the product Net promoter score (NPS), user satisfaction, building the product roadmap and delivering highly functional, exceptionally innovative and intelligent software. You will be called upon to be the technical representative for your team during cross-team collaborative efforts and planning. Success in this role will require strong and innovative approaches to problem solving, great technical leadership, excellent communication (written and verbal, formal and informal), flexibility, accountability and a self-motivated working style with attention to detail.

You are great at

As an Engineering Manager, you’ll take the lead as you - drive product development, operations and technical decision making. You’ll have a strong focus on team management and development, equal focus will be on writing production code and hands on active development of the capabilities and solutions. Assist in defining infrastructure need and use enterprise solution and drive resolution of technology roadblocks including code, infrastructure, build and deployment. Manage overall software development cycle by adhering to development and security standards. Establish good stakeholder communication and work closely with Product teams and influence set product roadmap and help drive requirements while being a strong advocate of extreme agile and DevOps practices across engineers. Build and manage a team of high performing full stack engineers and provide leadership, coaching, motivation and recommend staffing levels, operating procedures, tools and systems for the team. Provide career development and performance management to a team of engineers.

Required Candidate Profile

• 4 year degree in or equivalent experience
• 8+ years of engineering (software development) experience
• 1-3 years of managing teams with a strong track record of delivery for cross-functional product experience with Cloud hosting and managing products
• Proficient in building high performing APIs and writing specs
• Expertise in programming languages. Hands on experience in Java, J2ee technologies is preferred.
• Experience in SAP Hybris Commerce would be a plus
• Experience with integration, data handling technologies and other open source frameworks
• Strong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to variety of audiences
• Team-orientated, passionate about developing others’ skills and capabilities
• Successful track record of working in large scale technology solutions
• Deep understanding of agile development processes and methodology including continuous integration and delivery, with a mindset of building incrementally and delivering business value quickly

• We are looking for an enthusiastic TeleCaller Representative to contribute in generating sales for our company.
• You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

• The goal is to help the company grow by bringing in customers and developing business.

• You will be proficient in Agile methodologies of Software Development especially SCRUM.
• You will be able to successfully maintain discipline as informed by your seniors.
• You will regularly attend stand-ups and project discussions.
• You will be proficient in full stack dot net development especially web technologies.
• You will have an intermediate level skill set in web development using .net technology.
• You will have a fair understanding of the testing cycle to improve the quality of the software being developed.
• You will assist in writing software requirements documentation.
• You will assist your seniors in doing business analysis on live projects.
• You will assist in doing software testing as and when required.
• You will attend regular training sessions conducted by your seniors.
• You will strive towards writing better code which is more efficient and is also maintainable. 
• You will be proficient in team communication via the official channels such as email, project tracking tools, slack etc.