System Administrator

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

Responsibilities

· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.

· Performing routine assignments in the entry level to a professional job progression.

· Providing prompt recovery and problem escalation using multiple system management and problem management tools.

· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.

· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.

· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.

· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.

· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.  

1. Entertain incoming inquiries - both online & offline.
2. Follow up & maintain good client relations with potential clients.
3. Understand client needs and requirements, give relevant information and guide/assist them further to closing the order. Make project concept presentations and proposals as required.
4. Generating new leads by researching on potential clients & contacting them.
5. Conduct site survey / visits – to understand client’s requirement, give suggestions, present our products and services.

Senior IOS Developer: Vacancy – 1 Position Requirement – Immediate Joiner Position Summary - 3+ year of experience (C#, swift technologies) 

Job Description 

We are looking for a Swift developer responsible for the development and maintenance of applications aimed towards iOS and OS X, including mobile phones, tablets, and full-fledged computers. Primary focus will be the development of such applications and their integration with back-end services. Candidate will be working alongside with other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential. 

Responsibilities 

Design and build applications for iOS and OS X Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Identify and correct bottlenecks and fix bugs Help maintain code quality, organization and automatization 

Skills Proficient in Objective C , Swift and IOS SDK, with a good knowledge of its ecosystems Solid understanding of object-oriented programming Experience with Cocoa APIs on OS X Good knowledge of performance limits and characteristics Knowledge of memory management and multi-threading Experience with embedded databases and other system data stores Familiarity with Restful APIs to connect to back-end services Good sense of UI design and a user-oriented focus Implementation of automated testing platforms and unit tests Knack for benchmarking and optimization Understanding of Apple’s design principles and interface guidelines Proficient understanding of code versioning tools (e.g. Git, Mercurial or SVN) Familiarity with continuous integration Education: Graduate Or Above 

Experience: 3-5 years of relevant experience 

Location: Mumbai Central 

Shift Timings - Day Shift of 09:30am to 06:30pm