TLC DigiTech Pvt Ltd (Formerly TLC Relationship Management (P) Ltd)
https://tlcgroup.com
Jobs at TLC DigiTech Pvt Ltd (Formerly TLC Relationship Management (P) Ltd)
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Key Responsibilities:
1. Understanding the brand that is being represented, the TLC brand, the Program, the benefits, the scripts, the possible talking and opening lines and ensuring that the company guidelines on these are followed when a customer connect is made to enroll them into a membership program.
2. A soft approach to the sales process with conversational scripts and engagement on the call to sign up a customer. To protect the brand and ensure that a positive impact is left on the prospect after the interaction, whether he / she buys a membership or not.
3. Program Benefits must be conveyed in complete transparency leaving no scope of ambiguity or sounding / making false promises or over commitment.
4. Ensure that the prospect is not called for more than 3 times and also, he / she is not spammed on the calls. A prospect who does not want to be spoken to should be blocked from the system.
5. Ensure a database is provided by the company and only approved databases after proper DNC scrubbing are used.
6. It is mandatory to ensure that on every point of connect generating relevant leads are required, this is a part of our database expansion exercise, and must be followed.
7. Ensuing all relevant information is captured and converted into company intelligence like reasons for close etc and the prospects once spoken to are accordingly blocked from the system so that they are not called again.
8. Ensure any escalation or potential escalation is immediately reported to the Manager.
9. Ensure company time spent in the office is spent on productive customer acquisition work and aim for high enrolments, conversions, and no complaints as a performance matrix.
10. Ensuring confidentiality of all company information is maintained at all times.
Required Skills Set:
1. Minimum two years’ experience in a high-quality outbound voice process.
2. Good verbal and social communication skills in English with supporting local language. English will always be the first language for opening a customer conversation.
3. Proactive, confident, and self-motivated.
4. Performance oriented with a passion for sales and numbers.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Key Responsibilities:
1. To represent the Program and the organization at the hotel.
2. Responsible for enrolments of walk in and other customers into the Membership.
3. Collection of data from the hotels of potential Members and a possible reach out to them for enrolment.
4. Engagement with Members walking into the hotels to build a relationship.
5. Coordination with the hotel teams for reservation and other requests and responding back to the customers.
6. Understanding TLC front end technology like Apps and Websites and training / supporting the hotel teams on outages on an ongoing basis.
7. Understanding Program performances and presenting that in an articulate manner to the hotel teams at all times to build the value of the Program and the company with those stakeholders.
8. Ensuring confidentiality of all company information is maintained at all times.
Required Skills Set:
1. Candidates between 22 and 35 years of age with a minimum graduation and one-year experience.
2. Excellent social and verbal communication skills in English.
3. Self-motivated, smart, confident with excellent presentation skills.
4. Luxury retail stores, hotels, aviation, banquets, travel sales experience with direct in person contact with the customers would be an added advantage.
5. Willing to work on roasters including weekends
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
HTML/CSSKey Responsibilities
- Experience in Development using Adobe AEM, Android, Cordova, CRX, Java, Html, JavaScript. Also working knowledge of the Mobil app development.
- Built websites and applications using Adobe Experience Manager
- Experienced working knowledge of the Experience Server (CRX), including the Content Explorer, Design and build components, templates, dialogs, and workflows using the AEM architecture.
- Experience in developing applications, templates, and components for the Adobe AEM product.
- Excellent working knowledge of the Android Mobile app development using java.
- Excellent working knowledge of the hybrid mobile app development for android and iOS platform (Cordova).
- Should have knowledge of development of curated content, websites, landing pages and managing digital assets.
- Desired Profile:
- 3+ years of AEM / CQ platform experience in developing Components, Templates, Widgets, OSGi framework (Bundles/Services, tag libraries), JCR, Apache Sling, Adobe Cloud Service Integrations, External Integrations (with DB, Web services and other WCMs & DMS), Workflows, Socialization Framework, Packages.
- Previous experience as a WCM technical lead or as an AEM architect in delivering 2-3 complex Adobe Experience Management (AEM) projects Should have exposure to UI Development and familiar with the full stack development technologies (Java Script, Angular, Node JS)
- Certification will be plus
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
TLC Relationship Management (P) Ltd (TLC) is a tech product and services company
providing end to end digital solutions for customer acquisition, activation, engagement, retention and loyalty. We have domain expertise in the travel and hospitality space. Set up 20 years ago, we have a pan India presence and a regional presence in Middle
East and Africa. With our corporate office in New Delhi, we have a team strength of 600
plus people and bring a culture of innovation to deliver excellence. Our teams including
Design, Tech, Digital, Support, Contact Centre’s provide a unique single window solution
to our customers. Our tech products are developed on world class platforms to include CRM on Salesforce
and Heroku with all integrations managed through MuleSoft. Our digital delivery is on
the Adobe stacks including Adobe Experience Manager, Analytics, Target and Adobe
Campaign with Mobile Apps developed on Ionic hybrid platform. Our Contact Centre’s
are integrated with voice, chat, WhatsApp, FB Messenger, Email, Social, Web and SMS. TLC Compliance and Statutory Audits are managed by a Big Four global Accounting
Firm. We follow the highest levels of Information Security with an ISO 27001
certification. We are members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet etc. Details on the company are available on www.tlcgroup.com. Our Membership details
are available on www.hotelmemberships.com. TLC managed websites include
www.clubmarriott.in, www.diningprivilege.com and TLC Apps include Club Marriott
South Asia that can be downloaded from the App Store or the Google Play Store.
Designation : AEM Developer
Location : New Delhi – Jasola District Centre
Key Responsibilities
1. Experience in Development using Adobe AEM, Android, Cordova, CRX, Java, Html, JavaScript. Also working knowledge of the Mobil app development. 2. Built websites and applications using Adobe Experience Manager
3. Experienced working knowledge of the Experience Server (CRX), including the Content
Explorer, Design and build components, templates, dialogs, and workflows using the AEM
architecture. 4. Experience in developing applications, templates, and components for the Adobe AEM
product. 5. Excellent working knowledge of the Android Mobile app development using java. 6. Excellent working knowledge of the hybrid mobile app development for android and iOS
platform (Cordova). 7. Should have knowledge of development of curated content, websites, landing pages and
managing digital assets.
Desired Profile:
1. 3+ years of AEM / CQ platform experience in developing Components, Templates, Widgets, OSGi framework (Bundles/Services, tag libraries), JCR, Apache Sling, Adobe Cloud Service
Integrations, External Integrations (with DB, Web services and other WCMs & DMS), Workflows, Socialization Framework, Packages.
2. Previous experience as a WCM technical lead or as an AEM architect in delivering 2-3
complex Adobe Experience Management (AEM) projects Should have exposure to UI
Development and familiar with the full stack development technologies (Java Script, Angular, Node JS)
3. Certification will be plus
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Company Profile
TLC Relationship Management (P) Ltd (TLC) is a tech product and services company providing end to end digital
solutions for customer acquisition, activation, engagement, retention and loyalty. We have domain expertise in the
travel and hospitality space. Set up 20 years ago, we have a pan India presence and a regional presence in Middle East and Africa. With our
corporate office in New Delhi, we have a team strength of 600 plus people and bring a culture of innovation to deliver
excellence. Our teams including Design, Tech, Digital, Support, Contact Centre’s provide a unique single window
solution to our customers. Our tech products are developed on world class platforms to include CRM on Salesforce and Heroku with all
integrations managed through MuleSoft. Our digital delivery is on the Adobe stacks including Adobe Experience
Manager, Analytics, Target and Adobe Campaign with Mobile Apps developed on Ionic hybrid platform. Our Contact
Centre’s are integrated with voice, chat, WhatsApp, FB Messenger, Email, Social, Web and SMS. TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We follow the highest
levels of Information Security with an ISO 27001 certification. We are members of CII, FHRAI, TAAI, Nasscom, Dun
& Bradstreet etc. Details on the company are available on www.tlcgroup.com. Our Membership details are available on
www.hotelmemberships.com.TLC managed websites include www.clubmarriott.in, www.diningprivilege.com and TLC Apps include Club Marriott South Asia that can be downloaded from the App
Store or the Google Play Store. Designation : Ionic Developer
Location : New Delhi – Jasola District Centre
Key Responsibilities
Design and build Hybrid applications using Ionic Framework
Collaborate with cross-functional teams to define, design, and build new features. Work with outside data sources and API s
Work on bug fixing and improving application performance.
Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Good hands on exposure on Ionic Framework and development to create apps
Solid knowledge of mobile app development practices, along with mobile testing tools and techniques
Perform technical oversight and assessment of application and technical specifications.
Experience using agile principles and methodologies
Understanding of responsive design principles
Ability to design and conceptualize architecture
Exposure to widely used design libraries like Twitter Bootstrap etc
Desired Profile
Experience using web services (HTTP, REST, SOAP) using JSON.
Good knowledge of object-oriented design patterns and Multi-threading concepts
Strong mobile UI design (multi-screen resolutions), coding, support and maintenance
Knowledge of HTML5, JavaScript, and the third-party API (like Facebook, Twitter, etc.) will be added advantage
Experience with third-party libraries and APIs
Proficient iOS and Android mobile app experience are a plus
3+ Years of strong hands on knowledge of Ionic4 Framework, AngularJS and Cordova to build great web / mobile
applications
Good to have experience on Angular JS, Cordova plug In and Ionic4
Good hands on exposure to JavaScript /jQuery libraries
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Angular (2+)Key Responsibilities
1. Good to have experience on Angular JS, Cordova plug In and Ionic4
2. Good hands on exposure on Ionic Framework and development to create apps
3. Perform technical oversight and assessment of application and technical specifications.
4. Specify system architecture and development tools.
5. Good hands on exposure to JavaScript /jQuery libraries
6. In-depth understanding of HTML5, HTML4, CSS3 frameworks
7. Understanding of responsive design principles
8. Ability to design and conceptualize architecture
9. Exposure to widely used design libraries like Twitter Bootstrap etc
Desired Profile
1. 3+ Years of strong hands on knowledge of Ionic4 Framework, AngularJS and Cordova to build great web / mobile applications
2. The candidate will have an opportunity to grow your technical abilities by taking on challenging projects
Key Responsibilities
1. Good to have experience on Angular JS, Cordova plug In and Ionic4
2. Good hands on exposure on Ionic Framework and development to create apps
3. Perform technical oversight and assessment of application and technical specifications.
4. Specify system architecture and development tools.
5. Good hands on exposure to JavaScript /jQuery libraries
6. In-depth understanding of HTML5, HTML4, CSS3 frameworks
7. Understanding of responsive design principles
8. Ability to design and conceptualize architecture
9. Exposure to widely used design libraries like Twitter Bootstrap etc
Desired Profile
1. 3+ Years of strong hands on knowledge of Ionic4 Framework, AngularJS and Cordova to build great web / mobile applications
2. The candidate will have an opportunity to grow your technical abilities by taking on challenging projects
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Plan and execute strategies to increase lead generation, sales through the use of innovative means, database analytics and team management and monitoring.
- Plan and test databases to ensure Tele Sales team has good database at all the times.
- Setting and Meeting sales performance targets.
- Ensure tele sales team is adequately trained on software & processes and the same are followed diligently, including DNC rules without fail.
- Monitor and train the team.
- Supervising Tele calling to persuading customers to become Members as per approved scripts and objections. Monitoring random calls to improve quality minimize errors and track operative performance. At 25% of all Sales must be closed by this Position.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
.NET
JavascriptThe recruiter has not been active on this job recently. You may apply but please expect a delayed response.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
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