IT Helpdesk Technician

Role & Responsibilities

• Visual Exploration & Style Definition: Lead creative direction for our multi-brand squad. Experiment with illustration styles to nail the perfect "voice" for each product.
• High-Fidelity UI Design: Pixel-perfect, modern, intuitive interfaces balancing "wow" aesthetics with high-scale functionality.
• Culturally Resonant Craft: Weave Indian vibes into every pixel—vibrant traditions meet modern magic for our diverse audience.
• AI-Accelerated Workflow: Harness AI to prototype fast, freeing you for genius-level thinking.
• 3D & Depth Mastery: Blender/Spline pros—shadows, light, depth for premium, tactile feels.
• Kinetic Storytelling: Team up with eng to make motion feel alive, easing high-stress flows.

Ideal Candidate

• Strong Product Visual/UI Designer Profile with experience across UI, illustration, Motion, 3D Design
• Mandatory (Experience 1): Must have 6+ years of experience in Visual Design / UI Design / Motion Design / Creative Design roles
• Mandatory (Experience 2): Must have worked on consumer-facing digital products/apps/web platforms with high-quality visual experiences (App preferred)
• Mandatory (Skill 1 - Visual Design): Strong expertise in Visual Design fundamentals — typography, layout, color theory, composition, spacing, hierarchy, lighting, shadows, and depth.
• Mandatory (Skill 2 - Motion Design): Must have hands-on experience in Motion Design / Animation including interaction motion, transitions, micro-interactions, and storytelling through motion
• Mandatory (Skill 3 - illustration Design): Must have strong Illustration capabilities across 2D/3D, abstract/literal styles, and brand-led visual systems
• Mandatory (Skill 4 - 3D): Must have strong knowledge of 3D tools such as Blender, Spline, Cinema 4D, or equivalent for creating premium visual assets
• Mandatory (Skill 5 - UI Design): Must be capable of creating pixel-perfect high-fidelity UI designs for mobile products
• Mandatory (Skill 6 - Ai): Must have practical experience using AI tools in design workflows for ideation, prototyping, asset generation, or workflow acceleration while maintaining originality
• Mandatory (Tools): Strong proficiency in Figma, Adobe Creative Suite (After Effects, Illustrator, Photoshop), along with 3D tools
• Mandatory (Portfolio): Portfolio is mandatory and must showcase UI Design, Motion Design, Illustration, and 3D work samples (Variety work is required)
• Mandatory (Company): B2C Digital Products Companies
• Preferred (Education 1): Design education from Tier 1 college
• Preferred (Experience 2): Prior experience building multi-brand visual systems or working across multiple products simultaneously.

Who You Are:

• You’ve built scalable, production-ready APIs in fast-paced environments, and are comfortable with the challenges that come with a growing startup.
• You understand event-driven architectures and have hands-on experience building real-time applications.
• You are fully capable of taking ownership of backend systems, from designing the database schema to writing efficient, maintainable code.
• You think beyond the code: optimizing performance, scalability, and security are as important as building new features.
• You’re comfortable troubleshooting complex issues, whether that’s API bottlenecks, database performance, or production issues.

Responsibilities:

• Design, implement, and manage a NestJS backend with a modular, scalable architecture that can easily handle real-time events and communication.
• Develop and maintain WebSocket services for real-time event-driven updates and ensure seamless communication across the system.
• Integrate RabbitMQ for reliable internal messaging, handling queues and ensuring event-driven workflows are efficient and fault-tolerant.
• Implement database management strategies using MongoDB, Redis, and Elasticsearch, ensuring efficient data handling, indexing, and optimization.
• Integrate with external APIs (JSON-RPC, XML-RPC, REST) to enhance system capabilities.
• Ensure high performance of the system by optimizing database queries, implementing caching strategies using Redis, and ensuring optimal indexing and data flow.
• Implement role-based authentication and authorization mechanisms using JWT, OAuth, and RBAC patterns within NestJS.
• Follow security best practices to ensure sensitive data is protected, credentials are stored securely, and the system is resilient to common vulnerabilities.
• Work collaboratively with cross-functional teams to ensure seamless integration between different services and technologies.

Must-Have Skills:

• Strong proficiency in Node.js and NestJS with TypeScript.
• Solid experience with MongoDB, Redis, and Elasticsearch for data storage and real-time data handling.
• In-depth knowledge of WebSockets and Socket.IO in NestJS Gateways, enabling real-time communication and updates.
• Experience with RabbitMQ for message queuing and asynchronous task handling.
• Strong understanding of authentication & authorization systems using JWT, OAuth, and RBAC (Role-Based Access Control).
• Expertise in optimizing APIs, including techniques for caching, improving database performance, and reducing latency.
• Familiar with API security best practices, including secure storage of credentials, encryption, and safeguarding sensitive data.

Key Skills:

• TypeScript, NestJS, WebSockets, Socket.io
• Redis, MongoDB, Elasticsearch, RabbitMQ
• API Optimization, JWT, OAuth, RBAC
• Real-time communication, Event-driven architecture

We are seeking a Field Sales Executive to join our sales team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle customer inquiries and sales calls effectively.

Key Responsibilities:

1. Conduct calls to potential clients to introduce and promote our IT and Tele solutions and services.

2. Handle inbound & Outbound inquiries from potential and existing clients, providing information about our offerings.

3. You will be responsible for closing sales deals over the Client meeting and maintaining good customer relationships.

4. Identify and understand client needs and requirements to provide appropriate solutions.

5.- They must be comfortable presenting products or services Via Client meeting as well as dealing with complaints and doubts.

6. Maintain and update the customer database with accurate and detailed information.

7. Follow up on leads and maintain a high level of customer engagement.

8. Achieve daily, weekly, and monthly call targets and KPIs.

9.An effective sale representative must be an excellent communicator and have superior people skills.

10. Provide feedback to the team on customer preferences, trends, and concerns to help improve our services.

Requirements:

1. 6 months-1 years of experience in field sales executive, Marketing executive, customer service, or a related field.

2. Excellent verbal and written communication skills in English.

3. Strong interpersonal skills and the ability to build relationships with clients.

4. Basic knowledge of IT solutions and services is preferred but not mandatory.

5. Ability to handle rejection and remain motivated and persistent.

6. Proficient in using MS Office Suite (Word, Excel, Outlook).

7. Comfortable working in a fast-paced and target-driven environment.

8. A degree in Business, Marketing, or a related field is a plus.

Key Responsibilities:

• Facilitate Learning by setting up the KRA for his/her team: Create a supportive and engaging key result area where the team members are aligned towards their work daily. Foster a sense of community and collaboration among learners.

• Monitor Progress: Tracking the learners' progress and performance, identifying areas where they may need additional support or intervention. Keep detailed records of the team and understand the improvement that needs to be accomplished.

• Communicate Effectively: Maintain regular communication with the team members through various channels such as email, chat, or meetings. Provide timely updates, reminders, and feedback to keep the team informed and motivated towards their work.

• Collaborate with Team: Work collaboratively with the team to provide a learning experience for learners. Share insights, best practices, and resources to support continuous improvement.

• Escalation Handling: The ideal candidate will be responsible for handling the escalations that come up to them proficiently. Managing the blockers will be the sole responsibility of the candidate.

• Project Handling: The ideal candidate will be responsible for handling the projects that will be given to them and they also need to be proactive in taking up new projects and completing them within deadlines.

• Stakeholder Management: The ideal candidate will be responsible for maintaining good relations with the internal stakeholders for the team and the occurring requirements. Reporting to the operations lead and the co-founder to understand the requirements will also be the responsibility of the lead.

• Analytical skills: Maintaining data-driven records of the team and implementing them along with data presentation will also be the prior skill that the candidate should have. 

Main Responsibilities:

The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe. The role will require matrix managing third party resources (internal & contracted).

Main Duties:

Responsible for all deliveries assigned to him/her

Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements

Communicate regularly with the Project managers, customers by providing them with clear and regular updates during the whole of the delivery life-cycle

Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)

Ordering and tracking of specific delivery requirements

Communicate with multiple vendors to provision and activate services.

I

deal Candidate Profile:

2+ years experience in Telecommunications with a knowledge of the European/USA telecom markets.

2+ years of experience as Service Delivery Coordinator

Technical qualification in an IT or Engineering discipline an advantage.

Company profile. 

Actuate Microlearning is a thirteen-year-old HR-Tech and Learning solution, operating in the B2B space, providing the following solutions to our clients: 

• eLearning (off-the-shelf and custom)
• Gamified learning 
• Learning Management Systems (under the brand name CalyxLMS)
• 360-degree surveys (under the brand name Calyx360)
• Standalone and blended-format instructor-led trainings (under the brand name CitrusLearning Systems)

Our client list includes top brands in across industry verticals, including the top BFSI, Pharmaceutical, Manufacturing, Logistics, Automotive, Consumer Goods, Consumer Durables, IT, ITES, eCommerce, Retail, Public Sec, Petrochem., Infrastructure, firms

We are a highly ambitious, steadily growing and profitable organization with a focus on employee development and well-being.

Our work culture and employee policies are designed to ensure our employees are happy, productive and growing in skill and character.

Job Summary: 

Are you passionate about revolutionizing the HR-Tech and Learning space? Actuate Microlearning, a thirteen-year-old B2B Learning solutions provider, is seeking a talented Full-Stack Developer to join our innovative team. In this role, you will be at the forefront of developing and maintaining our Learning Management System (LMS), implementing robust security measures, and elevating the overall UI/UX.

Key Responsibilities:

• Front-end and Back-end Development: Spearhead the development of both the front-end and back-end of our Learning Management System (LMS), ensuring a cohesive and user-friendly experience.
• Security Implementation: Implement comprehensive security measures to safeguard user data, ensuring the confidentiality and integrity of information within the LMS. (Good to have)
• UI/UX Enhancement: Play a key role in enhancing the User Interface (UI) and User Experience (UX) of the LMS, creating an engaging and intuitive learning environment.

• System Maintenance and Updates: Take charge of maintaining and updating the system to ensure it aligns with industry standards, remains technologically advanced, and meets evolving user expectations.(Good to Have)

Qualifications and Skills:

• Master’s or Bachelor's degree in Computer Science, Computer Engineering, Information technology, Computer Applications or a related field.
• Proficiency in HTML, CSS, JavaScript, and PHP, MySQL databases and optimizing database performance
• Proven 2 plus experience in Full-Stack Development.
• Expertise in front-end and back-end technologies.
• UI/UX design proficiency.
• Continuous learner with the ability to adapt to new technologies.

About Solveasy

Headquartered in Delhi, and coming from a legal background, Solveasy is an end-to-end digital debt collection agency with a platform for debt resolution, collections, and recovery. We create custom debt collection software, including account receivable management, credit and risk management, analytics, and reporting. Solveasy also develops workflow automation solutions with integrated payment processing. Our platform will adapt to consumer behavior with personalized and empathetic communications to deliver the right payment option at the right time and channel. We aim to work with top financial institutions, enterprise companies, and upcoming businesses to recover billions in lost revenue

Responsibilities

• Own end-to-end product features from ideation, automated testing, and implementation to deployment and monitoring.
• Embrace "You build it, You run it" with ownership of the entire infrastructure across multiple deployment environments.
• Continuously learn new domain and technical concepts to maintain a deep understanding of the product strategy and system architecture.
• Leverage diverse partners in a multi-cloud ecosystem to maximize productivity and empower businesses to focus on building our core intellectual property.
• Improve our code standards, maintainability, developer experience, data privacy, security, scalability, resilience and fault tolerance.
• To work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works in the backend.
• Implement entirely new tools and applications using a modern technology stack.
• Work closely with TPM and our clients to collaborate on requirements.

Skills Needed

• Experience with JavaScript frameworks is required.
• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of (Depending on the specific case, a developer should have the knowledge of advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.)
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments to an image. Familiarity with tools such as Gimp or Photoshop is a plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
• Good understanding of SEO principles and ensuring that application will adhere to them.

Type of opportunity: Fulltime; candidate may be required to relocate onsite to Delhi NCR

Post Qualification Experience: Freshers are eligible to apply so long as they have the required skills and project work experience.