IT Helpdesk Technician

About the Position

Our Expectations

• Strong knowledge of Microsoft Dynamics CRM architecture In-depth hands-on knowledge of the Microsoft Dynamics CRM platform, the entity model, security model, and Web services.

• Hands-on experience architecting solutions that involve CRM customization to include server side code, custom business logic, integration modules, workflow assemblies, and plug-ins. Experience of automating business processes with workflows

• Should be able to automate the CRM for converting the quote to order, which should be fetched from our websites or manual entry.

• Must Understand the functionality of Microsoft CRM Modules, Customizing Objects (Forms, Classes, Data Dictionary and Reporting)

• Should be well versed with Email Router Configuration and Reporting Extensions

• Customize the Ticketing Tool in CRM which should be used internally as well for clients

• Experience in implementation and integration between CRM with other tools like GP , AX etc

• Should have good written and verbal communication.

• Exposure to the following Great Plains Modules: Project management & accounting, Travel & Expenses, Procurement & Sourcing, Accounts Payable, Accounts Receivable, Inventory Management, Project management and accounting, Human Resources, System Administration.

• Involve in numerous customizations as per the client requirements in both Rich and Enterprise portal developments to enhance the standard functionality of Sales, Project management, and Expense, Home, Timesheets, Purchase and Inventory modules. Performed unit testing and prepared unit test documents.

• Exceptional communication, analytical, inter-personal and problem solving skills. Dedicated and highly ambitious to achieve personal as well as the organizational goals.

Must Have:

• 8+ years of experience with Microsoft Dynamics CRM (architecture, development, rollout, maintenance, data management, migration)

• C#

• SQL

• Proficient in English

• Functional requirement gathering, technical specification writing, system implementation, & integration development.

Salary as per Industry or 30% hike on current CTC

 carrying out keyword research using software to optimise web content

• tracking metrics such as organic traffic, conversion rates and time spent on page using platforms such as Google Analytics

• monitoring and reporting on search trends and SEO performance

• Analysing websites and social media pages to make recommendations for improvement

• performing competitor analysis to identify content gaps and areas for improvement in website design

• staying up to date with new SEO, social media and digital marketing industry trends, tools and practices, which are constantly changing

• using Excel spreadsheets to compile reports

• implementing link-building strategies

• making suggestions for SEO-friendly content creation

• providing keyword insights and SEO advice for other teams within the organisation

• optimising webpages for mobile devices.

Job Type: Full-time

Salary: ₹10,000.00 - ₹15,000.00 per month

We are looking for an experienced Senior Software Engineer who will develop designing and develop new software solutions; as well as support existing product updates and enhancements. Our Senior Software Engineer will join a growing team of developers responsible for building new and supporting existing products.

The ideal candidate will have the ability to prioritize well, communicate clearly, have a consistent track record of delivery and have excellent software engineering skills. Creative engineering is balanced with high quality and a customer focus. Must be able to work across multiple facets of the project and juggle multiple responsibilities at the same time. Strong analytic capability and the ability to create innovative solutions. We are looking for a highly motivated individual who is looking to grow their career in a fast-paced environment.

• Understand complex application design and program activities in the latest techniques and technologies: PHP, MySQL, Laravel, Rest APIs, Javascript, React, CSS, HTML and AWS Infrastructure
• Implement high-quality code in an agile, test-driven development environment
• Create high-performance APIs, libraries and microservices that scale to meet/exceed client expectations
• Participate in design and code reviews 
• Perform performance and scalability analysis as needed
• Find creative and elegant solutions to complex problems
• Research, evaluate and adopt next-generation technologies 
• Build automated unit and integration tests as needed 
• Work closely with our Designers, Engineers, Product Owners and Application Engineers and build automated solutions
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
• Prepare and install solutions by determining and designing system specifications, standards and programming
• Accomplish engineering and organization mission by completing related results as needed
• Protect operations by keeping information confidential

• Mentor junior and mid-level engineers
• Make informed decisions quickly and take ownership of services and applications at scale
• Understand business needs and know how to create the tools to manage them
• Grow engineering teams by interviewing, recruiting and hiring

• 5+ years of experience with PHP, MySQL, Rest APIs, 
• 3+ years of experience with Javascript, React, CSS, and HTML
• Experience with AWS Infrastructure a plus 
• Experience with Github and tools like Bugsnag and Crashlytics 
• Experience working in an agile environment that follows Scrum or other agile methodologies 
• Experience developing software for Enterprise clients is preferred 
• Experience working with project management tools such as Asana or Trello is a plus
• Excellent time management skills, with the ability to work under deadlines in a fast-paced environment
• Attention to detail and commitment to high-quality/error free deliverables
• Great communication and problem-solving skills
• Detail-oriented and a critical thinker 
• Collaborate with team to brainstorm and create new products
• Stay on the leading edge of development practices
• A team player and leader but can work independently

About you

• Bachelor’s or Master’s in Computer Science or Computer Engineering  
• 6+ years of software development experience 
• Experience in SaaS (Software as a Service) model building scalable platforms utilizing micro services/distributed systems architecture using: restful APIs by internal and external partners 
• Understanding of data structures and algorithms
• Demonstrated experience with multi-tier applications
• Additional experience in customer-facing sustaining, support work and customer communication 

Our Culture

We help companies manage their biggest asset, their people. We are disrupting the corporate wellness market to help companies large and small to support employee and workplace wellbeing. If you’re ready to join our growing team and have the opportunity to be a part of a company that is focused on Woliba (Work-Life-Balance) then we’d love to hear from you. 

The Network Engineer position provides a secure network infrastructure and resolves any network security related findings. Evaluate and analyze new technologies for potential applicability to business needs. Design, install, and support the network infrastructure capable of supporting the business processes at Citizens Energy Group. Design, test, and implement a disaster recovery process and procedures for the network infrastructure. Maintain a solid technical knowledge of computer hardware, software and applications available within the industry to support our current systems and assist in planning future directions.

Detailed Description

Essential Duties and Responsibilities:

• Responsible to provide on-call support in a 24/7 environment and remedy network outages or other interruptions.
• Maintain existing network equipment, installing new equipment and replacing faulty equipment in plant environments. Vendor and warranty management for network hardware and software.
• Design, implement, document, and test Disaster Recovery process and procedures for network infrastructure
• Manage network infrastructure backup and recovery processes
• Security and critical IOS update patch management
• Advise team for network infrastructure-related issues
• Proactive monitoring of to identify outages, service degradation, or security threats and responding accordingly
• Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
• Design, implement, and maintain network infrastructure to meet SLA requirements
• Design, implement, and maintain Firewall infrastructure for internal and remote use.
• Design, implement, and maintain network management platform for proactive monitoring and management of network infrastructure
• Designing, maintaining, and effectively operating Local Area Networks (LANs) and Wide Area Networks (WANs), Wireless, Internet Connectivity, and Network Security
• Prepare and ensure accuracy of documentation, procedure manuals, and help sheets for network installations, including data, voice, and video systems.
• Assist in development of business continuity and disaster-recovery plans, and maintain current knowledge of the plan. Respond to emergency network outages in accordance with business continuity and disaster-recovery plans
• Performs other duties as assigned
• This position will require an onsite presence and 80% local travel, as it will be supporting our utilities in the Greater Indianapolis Area

Job Requirements

Required Qualifications:

• Four-year degree with emphasis in Computer Science, Computer Technology, MIS or equivalent experience.
• Minimum 5 years of designing and supporting network devices and network protocols (Network switches, Firewalls, Wireless controllers and APs, BGP, OSPF, EIGRP, SIP and layer 2 protocols Spanning Tree, VPC, VDC and VTP).
• Experience with Watchgaurd Firewall, Active Directory, NPS, and RADIUS configurations
• Good interpersonal skills to interact with customers and team members
• Strong organization skills to balance and prioritize work
• Ability to work independently and as part of a team

ENGINEER / SR ENGINEER– JAVA/ JEE TECHNOLOGIES

 PUNE

EXPERIENCE –  4+ YEARS (4-12 YEARS) EXPERIENCE IN JAVA/ JEE TECHNOLOGIES.

TECHNOLOGY/SKILLS – JAVA1.9, SPRING BOOT, WEB SERVICES, ORACLE, HTTP PROTOCOL, WEB PROXY, JUNIT, XML, JSON

QUALIFICATION – B.E, BTECH, BSC, BCA, BCS OR EQUIVALENT POST-GRADUATION IN ANY BRANCH PREFERABLY IN E&TC, COMPUTERS

OTHER TOOLS USED – ECLIPSE, JIRA, CONFLUENCE, MAVEN, JENKINS, GIT/ BITBUCKET (SOURCE VERSION CONTROL).

SOFT SKILLS – SELF-MOTIVATED, FOCUSED, GOOD TEAM PLAYER, POSITIVE ATTITUDE, GOOD COMMUNICATION SKILLS – WRITTEN AND VERBAL WITH PRODUCT MANAGEMENT, INTERNAL IT AND STAKEHOLDERS.

NICE TO HAVE – KNOWLEDGE OF CRYPTOLOGY, HSM AND KEY MANAGEMENT / PKI / X509, XML SIG /SML ENC, SMART CARD OPERATING SYSTEM, TELECOMMUNICATION (GSM) AND ELECTRONIC PAYMENT SYSTEM, PROVEN KNOWLEDGE TO WORK IN PROCESSES ACCORDING TO CMMI (LEVEL 3).

DETAILS – GOOD TO HAVE ATTRIBUTES:

• KNOWLEDGE OF SOFTWARE ARCHITECTURE, UNDERSTANDING AND PREPARING SEQUENCE DIAGRAMS, ARCHITECTURE, AND PROCESS DOCUMENTATION.
• EXPERIENCE IN ENTERPRISE APPLICATIONS IN THE PAYMENT / BANKING DOMAIN PREFERRED.
• ANALYSIS, DESIGN AND IMPLEMENTATION OF SMART CARD APPLICATIONS FOR THE PAYMENTS SECTOR (MASTERCARD, VISA.)
• TELECOM/ EMBEDDED SYSTEMS OR SMART CARDS BACKGROUND.
• IDENTIFY AREAS FOR IMPROVEMENT TO ACHIEVE - OPERATIONAL EFFICIENCY, CUSTOMER SATISFACTION, AND VALUE ADDITION.
• PREFERABLY NO TRAVEL CONSTRAINTS.
• HIGH / LOW-LEVEL DESIGNING.