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IT Helpdesk Technician
IT Helpdesk Technician
Rigel Networks's logo

IT Helpdesk Technician

Akshay Mishra's profile picture
Posted by Akshay Mishra
3 - 8 yrs
₹6L - ₹10L / yr
Remote only
Skills
System Administration
Active Directory
Communication Skills
Office 365
VMWare
IT service management
IT Solutioning
IT operations

Title: Technical Support L3 - Partner Engagement

Department

Service Delivery India - Professional Services - Dedicated Tech - Dedicated Tech

Location: Mumbai

 

Good To Have Skills

Must Have Skills

Communication Skills, Customer Service, Teamwork (Written and verbal communication should be great)

Experience Level

5 - 7 Years (Min 3 yrs)

 

 

Continuous night shifts

 

Excellent Comm skills.

Troubleshooting of (AD & VMware at L2 level) OR (AD & O365 at L2 Level)

 

Rounds of interview:

Recruiter screening

Technical round 1

Manager Round

HR Discussion

 

Roles:

 

Administration and maintenance of Virtualization (VMware, Hyper-V)

Administration and maintenance of O365 email service, ADFS, and AD-Connect.

Administration and maintenance of Azure AD services.

Active Directory maintenance & management, clean-up.

Administration and maintenance of DNS, DHCP.

Administration and maintenance of different Backup Solutions.

Responsible for Business continuity and Disaster Recovery Planning.

Antivirus and Patch Management on Multiple Networks. Basic Networking.

support level - able to configure switches, routers and run debug sessions using common tools - Mandatory.

Need to work on multi domain tasks like Server Maintenance , disk space management , User creation , allocation of rights , mapping shared drives , backup failure troubleshooting, basic firewall troubleshooting ,

External Skills And Expertise

Fluent English speaker - written and verbal communication skills - Mandatory.

Service-oriented a team player and self-motivated.

Able to work independently and take decisions. Demonstrated ability in managing priorities in a fast-paced environment.

High attention to detail, with the ability and passion to troubleshoot complex problems.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Rigel Networks

Founded :
2004
Type :
Services
Size
Stage :
Profitable

About

Rigel IT Solutions is a leading Custom Web & Mobile App Development company in USA,we have more than 15 Years of Experience in providing IT Solutions and the team of Experts.
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Akshay Mishra
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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