IT Helpdesk Technician

Let’s develop together! 

Nyteco is dedicated to advancing the recycled materials trading industry through innovative technology solutions. Jules Trade, our flagship product, is an automation platform that streamlines operations and provides valuable insights for traders in this sector. Aside from data insights, Jules Trade also offers powerful automation capabilities and comprehensive end-to-end business management, empowering recyclable materials traders to optimize their operations like never before.

We do this with our first product Jules Trade – an effective, tailored automation, management from lead to invoice, with convenience and data insights; to recycled materials traders to scale their daily business’ and trade.

To help us continue to grow and improve our offerings we are looking for a QA Engineer to proactively take ownership of the product quality for our Jules Trade team. As part of the QA team, you'll contribute to our mission of revolutionizing the recycled materials trading industry.

Join us if you're a technically proficient problem solver with a passion for quality and innovation. Your role will involve ensuring the quality and reliability of our Jules Trade platform. Collaborate with our QA Lead to uphold the highest standards and together, we'll drive both our company's and your individual success stories.

What We Seek in a QA Engineer:

We're seeking a QA Engineer to join our Nyteco's Jules Trade team. If you are a technically proficient problem solver who embodies a deep passion for uncompromising quality and unrelenting innovation, we want you on board!

Your mission: ensure the quality and reliability of our Jules Trade platform. Collaborate with our QA Lead to maintain the highest standards and contribute decisively to our ongoing success.

Why Nyteco?

• Pioneering Innovation: Nyteco stands at the forefront of technological innovation, revolutionizing an entire industry. As a QA Engineer, you'll be at the heart of this transformation.
• Jules Trade Excellence: Our flagship product, Jules Trade, is not just effective—it's tailored, designed to automate everything from lead to invoice, offering unparalleled convenience and data-driven insights.
• Endless Growth Opportunities: Nyteco's commitment to growth extends beyond our industry to our employees. We value your professional development and offer a nurturing environment for your career to flourish.
• Collaborative Environment: At Nyteco, you're not just an employee; you're a valued collaborator. Work with a passionate team that values your insights and encourages creative problem-solving.

Job Overview :

• To ensure quality and reliability of our products through the process of testing and reviewing them. 
• Current product they will begin their role with : Jules Trade to understand + develop the environment, the process, the methodology 
• Collaborate with cross-functional teams to design, execute, and maintain manual and automated testing processes

Key Responsibility:

• Collaborate with the QA Lead and development teams to understand project requirements and quality objectives.
• Design, develop, and execute manual test cases and test plans to identify software defects and ensure product functionality.
• Execute regression tests, performance tests, and security tests to identify and address software issues.
• Report defects, track their status, and work with developers to ensure timely resolution.
• Perform exploratory testing to identify potential issues that automated tests may miss.
• Contribute to the improvement of our testing processes and methodologies.
• Participate in Agile or Scrum ceremonies and provide valuable insights into product quality.
• Stay up-to-date with industry trends and emerging testing technologies.

Official Qualifications and Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in manual testing.
• + to have : automated software testing experience 
• Solid understanding of software development lifecycles, Agile methodologies, and QA best practices.
• Experience range : 2-4 years 
• Have experience in independently testing a feature.
• Passion for achieving and maintaining high-quality standards in software products.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.
• Ability to work effectively under the guidance of a QA Lead.

Skills: 

• Essential Skills : Manual Testing
• Technical Skills : NA 
• Soft skills : Communication, teamwork, 
• Other Requirements: (Any other prerequisites, such as language proficiency, specific software knowledge, or physical requirements)

Join Us and Thrive in Recycling:

What We Offer:

• Diversity and Inclusivity: We embrace diverse perspectives, fostering better solutions through inclusivity.
• Global Collaboration: Work with recycling industry leaders in a dynamic, global team.
• Continuous Learning: Stay updated in your field, advancing your career and skills.
• Flexibility: Our "Bring Your Own Device" policy and competitive compensation offer work-life balance.
• Health and Well-Being: Enjoy health insurance, paid vacation, and flexible hours.
• Networking: Connect and collaborate in a diverse community.

Grow with Us:

Join our recycling revolution and shape a sustainable future. Your talent matters here. If you're ready to make a significant impact on the recycled materials trading industry and possess the technical acumen and passion for quality we're seeking, we invite you to embark on this transformative journey with us.

Be part of Nyteco's relentless pursuit of excellence in recycled materials trading through Jules Trade.

Nyteco is an equal opportunity employer committed to diversity and inclusivity, fostering an environment where all voices are heard.

For prioritized consideration, you can directly apply using this Careers Portal Link : https://nyteco.keka.com/careers/jobdetails/32685

Job Summary: - This is not a hardcore BPO job wherein you're required to take 100+ calls or chats. This is a Client Facing role and someone who has good communication skills is highly suitable for this position!

You would be alleviating our client's day-to-day responsibilities by: -

• Responding to emails and phone calls
• Scheduling meetings
• Booking travel and accommodations
• Managing a contact list
• Preparing customer spreadsheets and keeping online records
• Organizing managers’ calendars
• Performing market research
• Creating presentations, as assigned
• Addressing employees' administrative queries
• Providing customer service as the first point of contact

What we expect: - This is a 100% remote opportunity that requires working in the U.S. timezone. The VA role is one that doesn’t neatly fit within the confines of the “9 - 6 day”, so we’re looking for a go-getter who’s eager to be flexible and available, even outside traditional working hours. Our Virtual Assistant will serve as an essential partner to the client. This highly organized, endlessly resourceful person will ensure that nothing falls through the cracks.

Benefits of working with WING: -

• 100% remote opportunity which gives freedom to work at your desired location.
• Benefits of both worlds - Enthusiasm & Learning curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider.
• The sky's the limit when it comes to learning, growth & ideas.
• We do not follow the “typical corporate” hierarchy ladder.
• As part of our dedication to an inclusive and diverse workforce, Wing is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

IndiaMART is offering an exciting Work from Home opportunity for Returning to Work Mothers/Females.

We are hiring #part-time #associate having #remote location who will assist IndiaMART’s buyers over call. You will be required to verify information from the buyer and update the same on the portal.

It is a #non-sales process but a #voice based calling process. You are expected to work a minimum of 4hrs a day.

All you need is good verbal #communication skills, laptop/desktop and broadband internet connection and above all, zeal to work.

An average associate working 8 hours a day earns about rupees 15,000/- to 25,000/- per month in this program. Additional incentives will also be provided based on the quality and output of your service.

Selection Process

• Online IndiaMART Aptitude Test
• Video Assessment

Mandatory Documents Required

• Address Proof - Aadhaar Card
• ID Proof - PAN Card
• Bank Details - Cancelled Cheque/Bank Statement/Passbook
• PWD/PH Certificate (if applicable)
• Passport size photograph

•      Job Responsibilities:
  • Handling inbound and outbound call
  • Ability to assess customer needs and respond to them.
  • Match customer needs with vendor availabilty
  • payment assistance to cutomer
  • Proficient with Microsoft Office. Word, excel
  • Key Skills:
    • Great command over English and Hindi
    • Comfort with medical and fitness terminology
    • Ability to work in tight schedules
    • Ability to work independently
    • Experience in customer service or call centre background preferrred

• Manage incoming & outbound calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Proven customer support experience or experience as a client service representative
• Ability to multi-task, prioritize, and manage time effectively
• Strong phone contact handling skills and active listening

 Skills:-

• Should have Good Communication skill.
• Should have good knowledge of Excel.
• Should have good writing skills.