IT Helpdesk Technician

Job Title: Sales Manager

Department: Sales

Reports to: Vice President - Sales Location: Mumbai

Academic Qualifications: Graduate/Postgraduate degree or diploma in Sales/Marketing Management Functional Competencies:

·     B2B Sales

·     Client Relationship Management

·     Lead Generation and Prospecting

·     Sales Target Achievement

·     Team Collaboration

Industry Preference:

·     Hospitality

·     Real Estate Sales

·     Similar Industries (e.g., Commercial Real Estate, Facility Management)

Requisite Experience: 2 to 5 years of relevant experience in sales, with a proven ability to meet and exceed sales targets

Job Role:

The Sales Manager will play a key role in driving sales efforts for COMPANY. This role involves managing sales processes, generating leads, and maintaining strong client relationships to drive revenue generation. The Sales Manager will work closely with the senior sales team to achieve sales targets and maximize business growth.

Key Responsibilities:

1.     Sales Target Achievement:

Drive and achieve sales targets for Office Space leasing and cross-sell additional services like Meeting Rooms, Training Rooms, Virtual Offices, etc.

2.     Lead Generation:

Generate new leads from potential clients in the corporate, hospitality, and residential real estate sectors, utilizing various channels such as networking, cold calling, and referrals.

3.     Client Relationship Management:

Build and maintain strong relationships with existing clients, ensuring satisfaction and loyalty while identifying opportunities for upselling.

4.     Sales Presentations:

Present products and services to potential clients, addressing their needs and providing tailored solutions based on the COMPANY offering.

5.     Sales Reporting:

Regularly update the team on progress toward sales targets, pipeline status, and lead conversion rates.

6.     Collaboration with Operations:

Work with internal teams to ensure smooth onboarding and transition of clients, resolving any queries or concerns they may have.

7.     Market Research:

Keep up to date with industry trends and competitor offerings to effectively position COMPANY in the marketplace.

8.     Negotiations:

Lead negotiations and work towards closing deals with clients, ensuring that both parties' needs are met.

9.     Team Leadership & Management: Lead, mentor, and develop a high-performing sales team, ensuring motivation, goal alignment, and productivity.

Ideal Candidate:

1.     Sales-Driven & Results-Oriented:

A motivated individual with a track record of exceeding sales targets and strong problem-solving abilities.

2.     Industry Experience: Experience in hospitality, residential real estate sales, or similar industries is preferred.

3.     Consultative Selling: Ability to adopt a consultative approach to understand client needs and present suitable solutions from the product portfolio.

4.     Strong Communication Skills:

Excellent communication, presentation, and interpersonal skills, with a focus on closing deals and achieving positive outcomes.

5.     Negotiation Skills: Ability to manage negotiations and close deals effectively, ensuring mutual benefit for both client and organization.

Behavioural Competencies:

·     Strong accountability and ownership of sales targets.

·     Ability to work collaboratively within a team and cross-functional teams.

·     Self-driven with an ability to motivate oneself and others.

·     A customer-centric approach to relationship management.

Knowledge and Skills Required:

·     Proficient in email communication and MS Office.

·     Strong time management skills and ability to prioritize tasks effectively.

·     Analytical skills to track sales performance and customer trends.

·     Experience in market research and identifying new opportunities for growth.

·     Basic understanding of CRM tools and sales management systems.

We are looking for an experienced Cloud & DevOps Engineer to join our growing team. The ideal candidate should have hands-on expertise in cloud platforms, automation, CI/CD, and container orchestration. You will be responsible for building scalable and secure infrastructure, optimizing deployments, and ensuring system reliability in a fast-paced environment.

Responsibilities

• Design, deploy, and manage applications on AWS / GCP.
• Build and maintain CI/CD pipelines using Jenkins, GitHub Actions, or GitLab CI/CD.
• Manage containerized workloads with Docker & Kubernetes.
• Implement Infrastructure as Code (IaC) using Terraform.
• Automate infrastructure and operational tasks using Python/Shell scripts.
• Set up monitoring & logging (Prometheus, Grafana, CloudWatch, ELK).
• Ensure security, scalability, and high availability of systems.
• Collaborate with development and QA teams in an Agile/DevOps environment.

Required Skills

• AWS, GCP (cloud platforms)
• Terraform (IaC)
• Docker, Kubernetes (containers & orchestration)
• Python, Bash (scripting & automation)
• CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD)
• Monitoring & Logging (Prometheus, Grafana, CloudWatch)
• Strong Linux/Unix administration

Preferred Skills (Good to Have)

• Cloud certifications (AWS, Azure, or GCP).
• Knowledge of serverless computing (AWS Lambda, Cloud Run).
• Experience with DevSecOps and cloud security practices.

Job Description :

We are looking for a Full Stack Developer specializing in Angular JS, NodeJS, and React Native, who is extremely hands-on and can take charge of the complete Web Development process to deliver unique & customer-centric web applications.

Skills :

- PRIMARY SKILLS NEEDED: NodeJS, AngularJS, React JS

- MySQL and NoSQL DB (like MongoDB/Cassandra) - MUST HAVE.

- jQuery, JSON, AJAX, web services/REST, SQL.

- JavaScript frameworks like NodeJS, AngularJS, ReactJS, Jasmine or Ember, etc., or JS-based build tools like Grunt, Gulp, and Bower.

- Working knowledge of Apollo, GraphQL, and Moment.js is an advantage.

- UX or UI designing experience is an advantage.

Experience :

- 3+ years of Full Stack Application development experience is a must.

- Deep understanding of client-side development, coding in HTML5, CSS3, JavaScript ES6, and jQuery.

- Strong experience using a client-side MVC framework such as NodeJS, React JS, NextJS, Redux, and AngularJS.

- Topnotch programming skills and writing code for robust software design.

- Experience in responsive design, cross-browser compatibility, and website performance.

- Experience in object-oriented design skills.

- Aggressive problem diagnosis and creative problem-solving skills.

- Experience with Git.

- Experience with handling Services, RESTful, and APIs.

- Knowledge of frontend CSS frameworks like Bootstrap, Material UI, and preprocessors like SASS and LESS.

Responsibilities :

- To work with a cross-functional software development team on highly visible strategic projects as an expert-level individual contributor to the coding tasks assigned.

- Responsible for the development of highly responsive, web-based UI in a flexible and well-structured front-end architecture.

- Experience working with remote data via REST and JSON

- Experience with third-party libraries and APIs (Google APIs etc.)

- Produce well-designed efficient code in a timely manner to meet delivery timescales/milestones.

- Mentor other developers on software best practices and technical guidance and help grow their software development skill sets.

- To proactively stay plugged into emerging technologies/industry trends and apply them to operations and activities.

- Should demonstrate the ability to handle multiple projects simultaneously, manage priorities and communicate progress effectively.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

The Opportunity

We have a new opportunity as part of our newly developed Events & Experiences team at Extramarks Education- India's leading education tech company. 

A position based out of the head office in Noida, we are looking for a Marketing Manager- Events with experience marketing large scale events, IPs across lifestyle and entertainment events. 

In a hands-on role, our ideal candidate is a great communicator and collaborator, can plan and execute effective event marketing strategies focusing on result-driven metrics, lead multiple events, are solutions-focused, and know the country's events landscape. If creating quality consumer engagement strategies and driving audience metrics sounds like your thing, we'd love to hear from you.   

Who are you?

As a person, you are organized, thorough, and not afraid to get your hands dirty. Driven and confident, you are a good listener and can communicate effectively across organizational levels, external partners, and the team. You want to get the job done but not at the cost of quality and substance. Collaborative and easy-going, you have a strong work ethic with a penchant to mentor and inspire your team. 

The Role

You will play a key role in creating, shaping, executing, and managing event marketing strategies across our events calendar. 

• Bring exceptional people and project management skills driving multiple initiatives across our events calendar.  
• Solutions-focused, you bring quantitative, analytical, and problem-solving skills to draw insights from metrics, recommendations from the analysis and present marketing plans/solutions to internal & external stakeholders.
• Understand brand values, objectives, and goals to devise well-articulated communication across requirements and recommendations.
• Collaborate and work in sync with support teams across the organization to bring alive marketing plans. 
• Establish marketing goals and key KPI's for event marketing initiatives across events 
• Manage and foster media partnerships and key relationships to derive maximum media value and brand awareness across events.

Responsibilities

• Conceptualize and execute campaigns, including budgets, for events across the events calendar, including partnered events
• Work with the consumer insights team to understand consumer feedback and engagement pre and post events to customize solutions for event and consumer segments.
• Track, monitor, and analyse metrics across business units and HO level, working closely with the digital marketing team. 
• Be up to date and well-versed in marketing trends across digital and offline channels, industry news, talent, and collaborators and have bankable standing relationships with industry professionals, vendors, and agencies. 
• Work closely with event management and sales teams to create an event marketing plan that includes media deliverables for partners wherever needed.
• Create timely feedback reports on data and consumer engagement post events 
• Manage and mentor a team of marketing executives working across events.

Professional & Educational Qualifications 

• 7+ years of experience in event marketing and execution, ideally with an agency or with a brand with an in-house events team
• Ability to analyse data to drive conclusions and form recommendations and solutions
• Excellent communication, presentation, and analytical skills. 
• Experience having managed a team as well as lead other internal stakeholders in managing small to large events. Work cross-functional, building trust, and fostering collaboration.
• Very organized, detail-oriented, and a strong problem-solver
• Graduate/Post Graduate Degree
• Travel, as required.

Job Description For PHP/Laravel Developer

We are looking for a PHP Developer to join our team of professional developers. The candidate is responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Required Experience and skills:

- Working experience in PHP, MySQL and Javascript

- Working experience of any MVC framework Laravel, Codeigniter etc.

- Strong object-oriented programming skills

- Good understanding of both front-end and back-end web development.

- Experience required 3 years Minimum

- Knowledge of eCommerce is a plus point.

Professional Skills:

- A team player with good communications

- Ability to solve problems quickly and efficiently

- Great aptitude and attitude towards learning

- Take full responsibility for task/project execution

- Ability to prioritize own work and respect deadlines

Benefits

Flexible day shift

5 days working

Paid leave

Location: Mohali

Job Type: Full-time