IT Helpdesk Technician at Rigel Networks · Remote only · 3 - 8 years · ₹6L - ₹10L / yr · Profitable · Remote only · Posted 6 Apr 2022
Title: Technical Support L3 - Partner Engagement
Department
Service Delivery India - Professional Services - Dedicated Tech - Dedicated Tech
Location: Mumbai
Good To Have Skills
Must Have Skills
Communication Skills, Customer Service, Teamwork (Written and verbal communication should be great)
Experience Level
5 - 7 Years (Min 3 yrs)
Continuous night shifts
Excellent Comm skills.
Troubleshooting of (AD & VMware at L2 level) OR (AD & O365 at L2 Level)
Rounds of interview:
Recruiter screening
Technical round 1
Manager Round
HR Discussion
Roles:
Administration and maintenance of Virtualization (VMware, Hyper-V)
Administration and maintenance of O365 email service, ADFS, and AD-Connect.
Administration and maintenance of Azure AD services.
Active Directory maintenance & management, clean-up.
Administration and maintenance of DNS, DHCP.
Administration and maintenance of different Backup Solutions.
Responsible for Business continuity and Disaster Recovery Planning.
Antivirus and Patch Management on Multiple Networks. Basic Networking.
support level - able to configure switches, routers and run debug sessions using common tools - Mandatory.
Need to work on multi domain tasks like Server Maintenance , disk space management , User creation , allocation of rights , mapping shared drives , backup failure troubleshooting, basic firewall troubleshooting ,
External Skills And Expertise
Fluent English speaker - written and verbal communication skills - Mandatory.
Service-oriented a team player and self-motivated.
Able to work independently and take decisions. Demonstrated ability in managing priorities in a fast-paced environment.
High attention to detail, with the ability and passion to troubleshoot complex problems.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rigel Networks
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Job Description
We are looking for a Windows Administrator with strong hands-on experience in Windows Server administration, upgrades, patching, vulnerability remediation, and troubleshooting.
Key Responsibilities
- Perform Windows Server administration, upgrades, and patching.
- Plan and execute OS upgrades, security patches, and hotfixes.
- Identify and remediate Windows vulnerabilities and security issues.
- Troubleshoot server, OS, application, and performance-related issues.
- Monitor CPU, memory, disk, services, and overall server health.
- Perform incident management and root-cause analysis.
- Manage Active Directory, DNS, DHCP, and Group Policy.
- Support VMware / Hyper-V virtualized environments.
- Automate administrative and remediation activities using PowerShell.
- Coordinate with security, application, network, and cloud teams.
- Maintain system documentation and ensure compliance with operational standards.
Primary Skills
- Windows Server Administration
- Windows Upgrades & Patching
- Vulnerability Remediation
- Troubleshooting & RCA
- Active Directory
- DNS / DHCP / Group Policy
- PowerShell
- VMware / Hyper-V
Azure AD + Windows & SQL Administrator
Location: Faridabad, Haryana
Experience: 8+ Years
Employment Type: Full-time
Role Overview
We are looking for an experienced Azure AD / Microsoft Entra ID + Windows & SQL Administrator with 8+ years of hands-on experience in managing enterprise infrastructure and hybrid Microsoft environments.
The candidate will be responsible for administration, troubleshooting, security, monitoring, backup, patching, and maintenance of Azure AD/Entra ID, Active Directory, Windows Server, and Microsoft SQL Server environments.
Required Skills
- Strong hands-on experience with Microsoft Azure AD / Entra ID.
- Strong knowledge of Active Directory and Azure AD Connect / Entra Connect.
- Extensive experience in Windows Server Administration – 2016/2019/2022.
- Strong experience with Microsoft SQL Server Administration.
- Hands-on experience with SQL Backup, Restore, Patching, and Performance Tuning.
- Good knowledge of DNS, DHCP, and Group Policy (GPO).
- Strong PowerShell scripting and automation skills.
- Experience working with Hybrid Identity and Azure Infrastructure.
- Strong troubleshooting and problem-solving skills.
- Ability to work in an enterprise/global infrastructure environment.
🚀 We’re Hiring: Windows System Administrator & MDM Administrator Experience: 6+ Years
Required Skills:
Good to Have: Apple Business Manager, Okta, SCCM, Citrix DaaS / VMware Horizon, and ITIL knowledge.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon