IT Helpdesk Technician

• Aligning with the sales and growth objectives of the organisation and then driving the inbound lead generation, relationship building and conversion.
• Monitoring the incoming leads, understand the requirements and sending them an appropriate first response
• Connecting with the leads on phone / whatsapp, building a relationship, gathering more detailed requirements and sharing details about the organisation and the best suited products
• Maintaining a record of all leads and categorising them basis the stage of conversion
• Apart from our website, gathering leads from other inbound platforms like IndiaMart
• Creating proposals and quotations, and driving end to end sales process over phone/ email.
• Following up and engaging with the leads, checking with them for any questions or further information and provide them with the same
• Supporting all current customers, users and using the support conversations to drive more app downloads and more possible customers and get maximum sharing and business value from them. Every support call to be leveraged for business value.
• Executing all email, bulk message and tele calling campaigns for sales
• Innovating new ways of connecting with probable customers through digital/ telephonic means.
• Closing the leads and generating revenue as per monthly, quarterly and annual targets
• Answering all enquiries and tele support calls that come from users and customers
• Smartly using every conversation to pitch new products or getting the users to give us reviews/ feedback and sharing our app/ solutions
• Ensuring every enquiry is driven with maximum value and satisfaction, and ensuring every lead is closed with maximum sales output

• Graduate / Post Graduate with a Proven inbound sales and support experience of at least 2-4 years
• Aggressively growth oriented - both professional and personal. Must be very entrepreneurial in nature
• Demonstrated ability and work to gather requirements from the inbound leads, send them an appropriate response, engage with them, maintain their record, send them proposals and close the leads for actual business outcomes
• Excellent communication and storytelling skills in English - both written and oral
• Should be well versed with inbound and digital sales strategies
• Should have skills to execute Email, Telephonic and Chat based sales & support most effectively

Masters India is a GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. Our mission is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.

We offer advance compliance automation solutions to enterprises that reduce their compliance work, increase work accuracy and improve ease of doing. We help some of the largest companies in the world file billions in taxes.

Looking for a self-motivated and highly driven Product Leader.

What you will do :

- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.

- Create buy-in for the product vision both internally and with key external partners.

- Develop product positioning strategies.

- Translate product strategy into detailed requirements and prototypes.

- Scope and prioritize activities based on business and customer impact.

- Work closely with engineering teams to deliver with quick time-to-market and optimal resources.

- Drive product launches including working with public relations team, executives, and other product management team members.

- Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.

- Act as a product evangelist to build awareness and understanding.

- Represent the company by visiting customers to solicit feedback on company products and services.

- Develop Product Roadmap and ensure it is achieved.

- Work with SMEs to produce comprehensive documents that can be used by the development team to code and the QA team to write test cases.

What you get : A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.

Job role requirement :

- Must be customer-obsessed, data-first with great communication skills. The candidate should have built/managed at least 1 B2B SaaS Product.

- Proven track record of managing all aspects of a successful product throughout its lifecycle.

- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management

- Solid technical background with understanding and/or hands-on experience in software development and web technologies

- Holistic understanding of development practices and product lifecycle

- Strong problem solving skills and willingness to roll up one's sleeves to get the job
 

WHY US ?

• You’ll be surrounded by passionate team members.

• Opportunity to experience startup culture.

• You’ll experience true collaboration.

• Your work has a visible impact.

• Opportunities for innovation.
  
  

Location: Noida, Sector 63

Employment Type​: Permanent

Functional Area​: Product Mamagement

Industry: IT