salesForce Administrator

1.      Experience working on Linux Ubuntu, Nginx, Application Deployment & Implementation

2.      Excellent understanding of Python.

3.      Configuration and managing databases such as MySQL, Mongo

4.      Excellent troubleshooting

5.      Working knowledge of various tools, open-source technologies, and cloud services

6.      Awareness of critical concepts in DevOps and Agile principles

7.      Understanding customer requirements and project KPIs

8.      Implementing various development, testing, automation tools, and IT infrastructure

9.      Planning the team structure, activities, and involvement in project management activities.

10.   Managing stakeholders and external interfaces

11.   Setting up tools and required infrastructure

12.   Defining and setting development, test, release, update, and support processes for DevOps operation

13.   Have the technical skill to review, verify, and validate the software code developed in the project.

14.   Troubleshooting techniques and fixing the code bugs

15.   Monitoring the processes during the entire lifecycle for their adherence and updating or creating new processes for improvement and minimizing the wastage

16.   Encouraging and building automated processes wherever possible

17.   Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management

18.   Incidence management and root cause analysis

19.   Coordination and communication within the team and with customers

20.   Selecting and deploying appropriate CI/CD tools

21.   Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)

22.   Mentoring and guiding the team members 

23.   Monitoring and measuring customer experience and KPIs

24.   Managing periodic reporting on the progress to the management and the customer

Implementation Engineer

Implementation Engineer Duties and Responsibilities

• Understanding requirements from internal consumers about program functionality.
• Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
• Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
• Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
• Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
• Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
• Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
• Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
• Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
• Install, configure, monitor and upgrade applications during installation/upgrade activities.
• Assisting team to identify network issue and help them with respective resolutions.
• Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
• Managing JIRA and tracking tickets to closure and follow-ups with team members.
• Troubleshoot software issues
• Provide on-call support as necessary

Implementation Engineer Requirements and Qualifications

• Bachelor’s degree in computer science, software engineering, or a related field
• Experience working with
• Linux & Windows Operating system
• Working on shell and bat scripts
• SIP/ISUP based solutions
• deploying / debugging Java, C++ based solutions.
• MySQL to install, backup, update and retrieve data
• Front-end or back-end software development for LINUX
• database management and security a plus
• Very good debugging and analytical skills
• Good Communication skills

As a SaaS DevOps Engineer, you will be responsible for providing automated tooling and process enhancements for SaaS deployment, application and infrastructure upgrades and production monitoring.

• Development of automation scripts and pipelines for deployment and monitoring of new production environments.

• Development of automation scripts for upgrades, hotfixes deployments and maintenance.

• Work closely with Scrum teams and product groups to support the quality and growth of the SaaS services.

• Collaborate closely with SaaS Operations team to handle day-to-day production activities - handling alerts and incidents.

• Assist SaaS Operations team to handle customers focus projects: migrations, features enablement.

• Write Knowledge articles to document known issues and best practices.

• Conduct regression tests to validate solutions or workarounds.

• Work in a globally distributed team.

What achievements should you have so far?

• Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.

• Experience with containerization, deployment, and operations.

• Strong knowledge of CI/CD processes (Git, Jenkins, Pipelines).

• Good experience with Linux systems and Shell scripting.

• Basic cloud experience, preferably oriented on MS Azure.

• Basic knowledge of containerized solutions (Helm, Kubernetes, Docker).

• Good Networking skills and experience.

• Having Terraform or CloudFormation knowledge will be considered a plus.

• Ability to analyze a task from a system perspective.

• Excellent problem-solving and troubleshooting skills.

• Excellent written and verbal communication skills; mastery in English and local language.

• Must be organized, thorough, autonomous, committed, flexible, customer-focused and productive.

KNOLSKAPE is looking for a DevOps Engineer to help us build Educational platforms and products that make learning experiential for leaders of the world.

DevOps Engineer responsibilities include deploying product updates, identifying production issues, and implementing integrations that meet customer needs. If you have a solid background in working with cloud technologies, setting up efficient deployment processes, and are motivated to work with diverse and talented teams, we’d like to meet you.

Ultimately, you will execute and automate operational processes fast, accurately, and securely.

Skills and Experience

• 2+ years of experience in building infrastructure experience with Cloud Providers ( AWS / Azure / GCP)
• Build and Deployment Management (Gitlab).
• Experience in writing automation scripts using Shell, Python, and Terraform based.
• Good experience in building pipelines with YAML-based knowledge of the GitLab environment.
• System Administration skill set.
• Docker/Kubernetes container infrastructure and orchestration
• Deploying/operating NodeJs/PHP/LAMP framework-based clusters with infrastructure.
• Monitoring, metrics collection, and distributed tracing
• Infrastructure as code” – Experience with Terraform preferred.
• Strong AWS Deployment Experience
• Provide system-level technical support
• Desire to learn new technologies while supporting existing
  
  

Roles and Responsibilities

• End to End-building CI/CD pipelines using tools like Jenkins and Jenkins Pipelines etc.
• Build CI/CD pipelines to orchestrate provisioning and deployment of both large scale systems
• Develop and implement instrumentation for monitoring the health and availability of services including fault detection, alerting, triage, and recovery (automated and manual)
• Develop, improve, and thoroughly document operational practices and procedures.
• Perform tasks related to securing and keeping the products, tools, and processes you are responsible for securing our infrastructure.
• Agile software development practices
• Understand IT processes, including architecture, design, implementation, and operations
• Open Source development experience
• Self-motivated, able and willing to help where help is needed
• Able to build relationships, be culturally sensitive, have goal alignment, have learning agility

Location: Bangalore

About KNOLSKAPE

KNOLSKAPE is an end-to-end learning and assessment platform for accelerated employee development. Our core belief is that desired business outcomes are achieved best when learning needs are aligned with business requirements, but traditional methodologies for capability development require a new, more updated approach. Keeping with this philosophy, we offer engaging, immersive, and experiential learning and assessment solutions - strategy cascading, business acumen, change management, leadership pipeline, digital capabilities, and talent assessments. Leveraging a blended omnichannel delivery model, KNOLSKAPE offers instructor-led classroom sessions, live virtual sessions, and self-paced courses to suit every learning need.

More than 300 clients in 25 countries have benefited from KNOLSKAPE's award-winning experiential solutions. A 120+ strong team based out of offices in Singapore, India, Malaysia, and the USA serves a rapidly growing global client base across industries such as banking and finance, consulting, IT, FMCG, retail, manufacturing, infrastructure, pharmaceuticals, engineering, auto, government and academia.

KNOLSKAPE is a global Top 20 gamification company, recipient of numerous Brandon Hall awards, and has been recognized as a company to watch for in the Talent Management Space, by Frost & Sullivan, and as a disruptor in the learning space, by Bersin by Deloitte.

We are hiring candidates who are looking to work in a cloud environment and ready to learn and adapt to the evolving technologies.

Linux Administrator Roles &  Responsibilities:

• 5+ or more years of professional experience with strong working expertise in Agile environments
• Deep knowledge in managing Linux servers.
• Managing Windows servers(Not Mandatory).
• Manage Web servers (Apache, Nginx).
• Manage Application servers.
• Strong background & experience in any one scripting language (Bash, Python)
• Manage firewall rules.
• Perform root cause analysis for production errors.
• Basic administration of MySQL, MSSQL.
• Ready to learn and adapt to business requirements.
• Manage information security controls with best practises and processes.
• Support business requirements beyond working hours.
• Ensuring highest uptimes of the services.
• Monitoring resource usages.

Skills/Requirements

• Bachelor’s Degree or Diploma in Computer Science, Engineering, Software Engineering or a relevant field.
• Experience with Linux-based infrastructures, Linux/Unix administration.
• Knowledge in managing databases such as My SQL, MS SQL.
• Knowledge of scripting languages such as Python, Bash.
• Knowledge in open-source technologies and cloud services like AWS, Azure is a plus. Candidates willing to learn will be preferred.
• Experience in managing web applications.
• Problem-solving attitude.
• 5+ years experience in the IT industry.