ServiceNow Developer

osition Title: Senior Support Engineer – L2
Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and

Roles and Responsibilities: 

• Set objectives and goals for the team and track progress.
• It is an employee-facing managerial role.
• Lead multiple resources and groups from an operational angle and track progress through daily standups.
• Should be excellent in writing general email communication.
• Dealing with email inquiries.
• Taking minutes of the meeting and tracking those to closure.
• Document an overall status report of engagement.
• Mentor and coach team to work on creating case studies for the respective projects.
• Follow up with the prospects for getting appointments.
• Monitoring the daily progress of team members.
• Organizing project team meetings and recording minutes.
• The person will be managing groups related to content creation, graphics, lead generation, sales, and overall growth strategy also.
• Should conduct standup meetings
• Use of MS tools to streamline the project, resource, and portfolio management.
• Develop the project plan for the tasks, dependencies, and participants required to mitigate the risks to system quality.
• Detail-oriented with strong data collection, analysis, and reporting skills.
• Experience working in diverse and collaborative environments.
• Delegating tasks to team members.
• Tracking and communicating project risks and opportunities.
• Providing input into the planning process.
• Good at decision making, relationship building & have good leadership qualities.
• Capable of developing procedures, service standards, operational policies, and guidelines with an attitude for continuous improvement.

Requirements: 

• Must have experience of 3-5 years.
• Proven work experience as an Operations Manager, or Staffing Manager etc..
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
• Highly trained in conflict management and business negotiation processes.
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).

About Us

Aura is developing a platform to help companies/communities mint, buy, trade and sell NFTs in the easiest manner possible. Developing a state of the art store front customized to the community and a user friendly interface to unlock the digital growth of companies in the gaming, art, music, etc space by leveraging the power of NFTs. We are assembling a high performing team from the tech ecosystem to build this product and compete with the likes of NBA TopShot.

Requirements:

• Integration of user-facing elements developed by a front-end developers with server side logic
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection
• Design and implementation of data storage solutions

Skills and Qualifications:

• 2+ years of experience in Node.js. Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
• Good understanding of server-side CSS preprocessors, such as LESS and SASS
• Integration of multiple data sources and databases into one system
• Management of hosting environment, including database administration and scaling an application to support load changes
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Proficient understanding of security principles
• Understanding of “session management” in a distributed server environment
• Must have an understanding of SQL and NoSQL databases like Postgres, MySQL, Mongodb etc.
• Must have an understanding of Cloud: AWS or GCP
• Must have a good understanding of data structures and Algorithms

Benefits:

• Work on the cutting edge of blockchain technology and the upcoming use-case of NFTs (Non Fungible Token)
• Be a part of an early stage startup with funding from founders of Polygon

At Source.One, we are building an E-commerce 3.0 platform for Industrial raw materials. There are some major differences in the B2B E-commerce market vs a B2C market (like Amazon, Flipkart etc). For instance, in the B2B market, it is very difficult to push customers to adapt to a new technology given that the smallest customer is a HNI (High Networth Individual). Another example is the volume of trade. In B2C, the average transaction value maybe around Rs. 100-500. In B2B market the minimum transaction value would be around Rs. 5 Lakhs. There are several such interesting differences which makes working in this market a very unique and fun experience.

 

 

 JD

1. Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
2. Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
3. Create product strategy documents that describe business cases, high-level use cases, technical requirements.
4. Develop, implement, and maintain production timelines across multiple departments.
5. Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
6. Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization

 

Requirement

• Bachelor’s degree in product design or engineering
• Strong experience in a dynamic product management role
• Proven experience overseeing all elements of the product development lifecycle
• Highly effective cross-functional team management
• Previous experience delivering finely-tuned product marketing strategies
• Exceptional writing and editing skills combined with strong presentation and public speaking skills

 

What you get:

• Core Team Member of the Fastest Growing Tech-Commerce in India.
• Attractive Salary + eSOPs
• Profit-Sharing participation, with NO Upper Cap.
• Mindshare with the Best Brains in Tech-led Distribution Business.
• Free-hand in designing and implementation Regional Strategies

 

You’ll be our: Application Developer 

You’ll be based at: IBC Knowledge Park, Bengaluru

You’ll be Aligned with: Application Development Lead 

You’ll be the member of:VehicleSoftware Team 

What you’ll do at Ather:

• You will be developing the various Applications for the cloud to process data connecting with the vehicle 

• You shall work with the Lead and product team to define and deliver features. 

• Be part of the Agile team, to define Sprint work content definition. 

• Work with cross functional teams to drive overall feature delivery. 

• Be part of the initiatives that achieve the functional requirements of the team. Explore technical feasibility of solutions, propose and evaluate tech stacks. 

• Performance tuning and benchmarking of the features 

Here’s what we are looking for: 

• Strong knowledge and Hands on experience with Nodejs, RestAPI, Java Script, Java Development experience in cloud based infrastructure 

• Strong fundamentals in any fullstack of your choice, OOPS concepts, Google Cloud Platform. Knowledge of Java, React, React Native, Android Native , HTML5, Firebase and Go Programming is a plus. 

• Knowledge on CI/CD pipelines, JIRA, UML, Static Code Analysis tools and Unit test framework is required 

• Knowledge on the S/W communication protocols like gRPC, HTTP, MQTT is a plus Cross platform development experience would be needed. 

• Knowledge of Cloud Based solutions would be a plus. 

• App development for a product which is beyond a mobile platform would be a plus. Experience with Telematics/Infotainment projects would be a great advantage. 

• Strong experience with Agile methodology, along with tools such as JIRA, Confluence. 

• Flashing and debugging tools experience is a plus.

You bring to Ather: 

• Bachelor’s/Master’s in computer science or any other equivalent degree

RESPONSIBILITIES

• Write, execute and maintain test automation scripts using Java/Javascript – Web/API/DB.

• Experience in Agile Methodologies

• Knowledge of In-Sprint Automation

• Have working experience in Automated API Testing

• Design and implementation Experience in Test Strategy

• Write, maintain and execute regression and sanity automation test suite – per build/on demand

• Design data driven tests and fetch the data from API calls/ different Databases(Like MySQL, Oracle, Mongo)

• Attend daily scrum calls, update status

• Good to have Design and Implementation Experience in Test Automation Framework

• Good to have TDD implementation using Mocha or Jest

• Good to have Experience in IOS Automation Testing.

• Interact and collaborate with cross functional teams and understand the business requirements

• Technical Skills:

• 4+ years experience in Automation using Java/Javascript

• Should be Strong in oops concepts

• Strong Knowledge /experience in API and UI framework

• Experience in GIT, CI/CD Jobs development and implementation

• Any one of this is mandatory - TestNG,MOCHA,JEST

• Software Engineering Skills:

• Excellent problem solving and critical thinking

• Experience of In-Sprint Automation

• Take ownership of business problems and technical solutions

• Strong Communication and interpersonal skills

• Hands on with engineering excellence & continuous integration practices

• Experience with Agile and strong collaboration skills with Business and Ops

• What we value as a team:

• Scripts written for readability, performance, scale and maintainability

• Proactive in communication

• Collaborate with other members in agile ecosystem

• Out of the box thinking to resolve issues and bringing New Ideas to bringing Quality in the Applications

• Ability to suggest changes in the product with respect to user experience

Roles and Responsibilities:

• Responsible for developing and maintaining applications with PySpark 

In this role you will

 

• Be a part of a small UI team and will work closely with the UXdesigner and product manager to shape the product design.
• Build web UI components for a cloud-native SaaS product.
• Drive clear requirements for the backend APIs working closely withthe backend engineers.
• Focus on quality and velocity by developing appropriate tests.

 

Requirements

 

• Highly motivated self-starter with a builder’s mindset.
• 5+ years of web UI development experience.
• Highly skilled in JavaScript, HTML and CSS.
• Deep knowledge and experience of REST APIs.

 

Preferred: experience with frameworks such as React

 

Preferred: full stack development experience