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Customer Success Associate
Aurelium India Private Limited's logo

Customer Success Associate

Simran Bhansali's profile picture
Posted by Simran Bhansali
0 - 2 yrs
₹3.3L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Communication Skills
Problem solving
Sales strategy
Product demonstration
English Proficiency

About Us:

PyjamaHR is the world's Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle. We have raised a funding round from some of the best investors globally and are looking forward to scaling rapidly. Join us to be a part of the journey!


Key Responsibilities:

  • Own overall relationships with new and old customers, which includes giving training to new customers on the product, managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Maintain and develop customer success strategies and best practices.
  • Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.
  • Provide critical insights to the product team as a means to improve our developing platform.
  • Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
  • Effectively maintaining client relationships with timely follow-ups, and collecting regular feedback.


Required Skills:

  • 0-1 year of experience is preferred
  • Available in Bangalore
  • Must have excellent verbal and written communication skills in English and excelled verbal skills in Hindi
  • Technical curiosity or experience, willingness to learn new things
  • Quick learner and adaptable


Benefits/Perks:


PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!


Salary Range: 3.3 to 4 LPA


Location: Bangalore (Koramangala – 8th Block)

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Aurelium India Private Limited

Founded :
2023
Type
Size
Stage :
Raised funding
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