Sales Development Representative

Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.

Responsibilities:

• Answer customer questions through our support queue
• Be the voice of the customer to the Product and Engineering organizations
• Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
• Take ownership of pushing cases to resolution, including working with developers
• Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation
• Qualifications (your experience):
• Highly empathetic and passionate about helping others at a moment's notice
• Applied coding knowledge - Front End or API
• Reliable and active team member
• Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
• Conversational fluency in spoken and written English
• 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
• 2+ years of professional experience working in a customer-facing role
• Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)

Background

Praan (Praan, Inc.) is an impact focused deep-tech startup democratising clean air using breakthrough filterless technology. The company is backed by top tier VCs and CXOs globally and currently operates between the United States and India. Our team puts extreme attention to detail and loves building technology that's aspirational. Praan's team and culture is positioned to empower people to solve large global problems at an accelerated pace. 

Why

Everyone worries about the dooms-day in climate change which is expected to occur in the 2050s. However, there's one doom's day which is the reality for millions of people around the world today. Air pollution takes more than 7 Million lives globally every single year. Over 5% of premature children death occur due to air pollution in developing countries. Everyone has relied on governments or experts to solve the problem, but most solutions up until today have either been too expensive or too ineffective. Praan is an attempt at making the future cleaner, healthier, and safer for the generations to come. 

Job Description

• Lead the technical sales efforts for Praan's filterless purification systems, targeting industrial clients for the MK II platform, and commercial clients for the HIVE platform
• Identify potential customers, establish and nurture relationships, and conduct product demonstrations to showcase the features and advantages of our product portfolio
• Collaborate closely with the engineering and product teams to understand technical details, product capabilities, and competitive advantages, enabling you to effectively communicate the value proposition to potential customers
• Understand customer requirements and tailor product solutions to meet their specific needs, providing technical recommendations and guidance throughout the sales process
• Develop and deliver persuasive sales presentations, proposals, and product demonstrations to key decision-makers, highlighting the benefits and ROI of our products
• Actively track and manage sales opportunities through the entire sales cycle, from lead generation to deal closure, ensuring timely follow-ups and effective communication to meet sales targets
• Provide feedback from the market to the product development teams, helping to shape future product enhancements and new offerings based on customer needs and market trends

Skill Requirements

• Past academic education in Engineering + MBA or equivallent 
• Proven track record working on engineering projects and have sold products like vibro sifters
• Past experience of 7 years to 10 years in the relevant industry
• Proven track record of successful technical sales, preferably in the B2B environment, with a focus on complex products or solutions
• Proven track record of achieving monthly/quarterly and yearly targets
• Strong leadership skills - will be managing a team of 4-5 Inside sales representatives
• Strong technical acumen and the ability to understand and explain technical concepts to both technical and non-technical audiences
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely
• Demonstrated ability to build and maintain strong relationships with customers, understanding their needs and providing effective solutions
• Self-motivated, results-oriented, and able to work independently as well as collaboratively within a cross-functional team environment
• Willingness to travel as required to meet with clients, attend trade shows, and participate in industry events.

• Masters certification in CT-P101, P102, P103
• Masters certification in Cramer control, Extron, AMX
• In-depth knowledge of BiAmp, Boss, Crestron and BSS Programming
• In-depth knowledge of VC Integration
• Understanding of AMX/CRESTRON programming cause/effect impact on overall audiovisual systems.
• Extensive knowledge of RS232/422/485 and IP-based control protocol products.
• Ability to manage multiple priorities with flexibility in a fast-paced environment.
• Strong customer service orientation, excellent interpersonal, verbal and written communication skills.
• Must be able to work cooperatively with others in a team-oriented environment.
• 8+ years of programming experience in AMX/CRESTRON control system source code and touch panel interface with deep working knowledge of Biamp, Lutron, Extrom, Plasmas and Projectors, AMX/Crestron, and others.
• CTS and other industry certifications will be an add-on.

• Delivering a high-quality application
• Integrating with front-end developers 
• Ensuring a required level of performance
• Writing test-backed server-side code
• Analyzing requirements and designing new functionality
• Supporting and fixing existing functionality
• Selecting and using the most appropriate and efficient technologies for a particular application
• Designing and building application layers

• Proficiency in ( C# | Visual Basic, depending on the specific project )
• Experience using .NET ( 4.5+ | Core )
• Experience in developing ( ASP.NET MVC | ASP.NET Core MVC ) applications
• Senior knowledge of ( Entity Framework 6.* | EF Core | NHibernate | ADO.NET )
• Proficient knowledge in ( MSSQL | MySQL | Oracle | other RDBMS )
• Database design including indexes and data integrity ( if RDBMS is required )
• Dependency injection pattern and IoC containers using at least one of: Autofac, Unity, Ninject, and/or SimpleIoc
• Writing tests with ( NUnit | XUnit | MSTest )
• Implementing enterprise application patterns ( if senior developer is required )
• Understanding of HTML, JS, and CSS
• Familiarity with the client side framework ( jQuery | Angular 1.* | Angular 2.*+ | React | other )
• Familiarity with ( Kendo UI | DevExpress | Syncfusion ) 
• Integrating web analytics tools ( particularly Google Analytics )
• Familiarity with ( Azure Web Apps | AWS Cloud )